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Maaco Collision Repair & Auto Painting / Car was not completely painted, poor customer service

United States Review updated:
50% 2
On Monday, July 16, 2007, I went to pick up my 2003 Toyota 4 Runner, when I arrived, we did a walk around to inspect the vehicle and I was telling the Manager, Todd, that my step panel was black when I brought the vehicle in, and he disputed with me and husband about the color. He refused to paint the step panel back to the color. As I spoke with him about the vehicle, he walked away, and stated that he would not talk to me. I proceeded and went to speak with the Owner/Mary Lou, and she was very rude to me, in order to prove to them that the panel was black, I asked could I use the phone to call to Texas, and she stated that I could not use the phone. I did not resolve anything, and my step panel is still black. Mary Lou was not helpful and I am a very upset customer. The Manager and the Owner were very unprofessional.


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N  2nd of May, 2009 by 
Agree Disagree 0 Votes
So you payed what? $299.95 for a paintjob and you expect these people to bow to your wishes and demands? Get a cell phone and quit being such a tight ###. You get what you pay for. If its brown noseing you want then go to the dealership, they will stick their head up your ### while your paying out the ###.

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Maaco Franchise Logo Maaco Franchise
Customer Service
440 South Church Street, Suite 700
North Carolina
United States - 28202
+1 704 377 8855
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