Lowe's Home Improvement / Lowe's Home Centers / customer service

Norfolk, VA, United States Review updated:

I bought a washer& Dryer 2 weeks ago. Promised someone would call me with a time frame of delivery the night before. That call never happened. So finally when I had not heard from anyone by 11am the next day(delivery day)I called them. They informed me it was between 11-1. So why now about 2pm do i get a call that tells me they forgot my stacking kits and I could just take it without the kit. I can not I tell them as it is going in a small space. Well I guess you will have to take it tomorrow then. So I miss a day of work/pay to sit here just to do it again tomorrow? I try to speak to a store manager and was refused when calling the store. How is this proper customer service. Please have someone contact me. I have other home improvement stores to choose from who might like my money as we are remodeling a home.

Nov 25, 2017
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  • Sh
      Nov 25, 2017

    Was the stack kit purchased along with the units?

    0 Votes

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