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Lowes / Casier Chris / customer service in garden dept

1 13225 Beach Blvd.Westminster, CA, United States Review updated:
Contact information:
Phone: (714)799-0230

Was there on 05/09/2009 at about 3:00 pm. When I was entering the garden aea there were 2 Lowes Employees standing outside of gate watching a car that was parked sideways in a stall taking up 2 spaces instead of being parked head-in like all other cars. I said excuse me and asked if they could direct me to the 10" Annual Premium Baskets that were on sale for $4.98? One lady spoke up and asked Chris to go check it out, she came back and said there are none for that price talking to the other employee (not me) and then continued her conversation about the parked car. I again said "excuse me" are you saying your out of them or what? And she said (smartly) "No there aren't any for that price". And again walked away from me and started a conversation with the other employee. So I then said okay so do I need to go home and get my add or am I going to get some help from either one of you? The other lady whick I never did get her name said "Oh I'm sorry mam I thought Chris was taking care of you" And I rrplied NO she's not infact I'd like someone else to help me, and at that time a gentlemen by ther name of George walked up and I said can you help me? He said yes what do you need? First I said I'd like a manager called so I can make a complaint to him/her about your team member Chris. He said ok picked up the phone and who-ever he called told him to tell the other lady in the dept. to handle it because he or she was busy. The other lady was the lady I've been talking about that was with Chris this entire time. I believe her name was Tia or something like that? By this time I was upset and just had George help me which he too said there were no plants at that price and showed me where I had made my mistake they were $8.88 not $4.88, but he said they were completly out of them and that was then end of our conversation. Well funny thing Dane came along and helped me and the plants that you were all out of? Well you weren't Dane showed me where they were and I have a receipt here for the 2 I purchased. Would've bought more but did not want to give this store any more of my money because of the poor poor customer service. So I went to Lowes in Huntigton Beach and purchased 6 more hangin 10" Annual Premium Hanging Baskets. So my suggestion to you is get people out of that dept that do not want to take there last 10 minutes of a shift and help someone out to the berst of their abilities. I say this because by the time I made my purchase which my receipt says 15:15:06 all 3 of them 3mployees were gone except for Dane and other employees were working the cash registers and other parts of the garden area.

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Comments

  • Cg
      9th of May, 2009
    0 Votes

    Lowes is notorious for being rude to their customers in Texas, , been to several locations in various cities in Texas all of them have been ###S!! However discovered the New store Lowes in Leander Texas and the employees are absolutely fabulous, they go beyond the call of duty help you lift & load your purchases, , so hooray for Leander Lowes!!! Mary Is a little baby doll!

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