Lowe's
reviews and complaints

They are supposed to take out the packaging from the inside? I don't blame him for leaving it in the middle of your floor if you were telling him how to do his job and telling him what he was "supposed to do" Sounds like you were the one with the bad attitude. Lowes does not promise a time on deliveries. Just a day. I bet that you had probably called the store asking about the delivery and complaining before he even got there.

I just quit there last night and felt great, any tips on how they're going to dick me over on my final pay?

Hey Frost, good luck finding better help at Depot. You'll come back to Lowe's because of the products and prices. See you soon!

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

I was in this store buying a whole new kitchen. Cabinets, counter tops, sink, and all the things you need for a brand new kitchen. Well some of the cabinets were at the top of the shelves and needed the forklift to get them. The employee in the kitchen dept knew this but just walked away. The forklift was right in the kitchen cabinet dept and let us wait for than 30 minutes while he was putting in light bulbs in the lights in that dept. Finally the employee walked over to us and I asked her what was more important the light bulbs or me the customer buying all new cabinets. Well finally the guy came over there after another 10 minute wait. I can't believe that your employee's are so uncaring to their customers. This store is right around the corner from my home and always want to do business there but it seems the help or non help you get in that store is getting worst. You are looking for something and ask an employee and the only response you get quote" thats not my dept and walks away". Unbelievable the way that store is run.

Then I called the manager this morning to talk to him about this and the girl was very rude and told he he wasn't there and didn't know when he would be there. I asked for his name and that was not given to me without asking over and over. What is wrong with this store. I have just bought all new stove, ref, and dishwasher about 8 months ago plus now a whole new kitchen and get this type of treatment. Not acceptable to me at all. I'm not sure if this email will help but something has to be done in this store. I was told by one of the employee's awhile ago that this manager David is only out for profit not the customer. That was rewarding to hear. So please take this complaint serious because I won't go to Home Depot but they are looking better every time I go into the Mt Dora Lowes.

Thank you.

Lowes Home Improvement 18795 U S Hwy 441, Mt Dora, Florida 32757.

Lowe's Home Improvement has failed me repeatedly—five times to be exact That's how often I sat in my house looking for their delivery truck to unload a refrigerator and a stove so that my contractor could start on my kitchen.

Five times they failed to show—three times I had to take off work.

The problem, in my opinion, is incompetence and an outdated tracking system. When I tried to contact the managers-in-charge (as I was directed to), the kicker is they don't have voice mail, nor do they have direct line.

Lowe's Corporate seems to allow accountability to slip because no one person is effectively able to track an order and no one person is able to be reached easily. My order (after one month of waiting) was passed from person to person.

Never deal with Lowe's. It cost me over $1, 000 in lost times and contractor fees.

Ordered flooring in may 2017 was told would be installed next week just recieved a call wont be till july now, its already paid for so all i can say is i for one will not buy anything else at any lowes in the future.

Try using Absolute Home solutions inc out of silver spring md. They serve ll over from Virginia to Baltimore. I have a couple rental properties and they have replaced roofs on both rentals and a full package roof, window and siding on my home Their work and service is quality and service is outstanding. Very knowledgable and I trust these folks with all of my properties. Maybe not the cheapest, but professional and experienced
Here is one of their numbers if it help. [protected] Www.ahsiroofingandwindows.com

there customer service sucks! my story is too long to tell trust me home depot is alot better altough not by much!

We have spent about 800+ dollars in the last 2 weeks redoing our bathroom. We bought a full tub shower walls unit. Before we even got home we thought it might be too big to get through the doors. So when we got home we measured and waaalaaa it was too big. We took it back right away. Then the guys that were unloading it were rude saying it was cracked on the top... which then we would have had to bring it back anyways... i am going some where else to finish the bathroom and hope i never have to return to that store.

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

All promotions offered by any company have a minimum payment required BY LAW. If people would read their statements and the terms of their credit cards they would know this. You are stating that you will not pay because of the way you are being treated? That is illegal. You made a purchase, if you cannot pay for it then you should not have entered into this contract to begin with.
You were offered 6 months Deferred Interest. If you had paid in full within 6 months you would not have been charged any interest. That is what you agreed to. You did not hold up your end of the deal...how is that Lowe's fault?

As far as the original poster goes, there could have been a reason your sale was not placed on deferred interest. In most cases it is because the customer took advantage of an offer of 10% off OR deferred interest for 12 months. They do not go together. You most likely took the discount at the register, which automatically disqualifies that sale from the 12 month promo. This is clearly stated on all signs for promotions.

If you CHOOSE not to pay for what you purchased that is your perrogative, but it is THEFT. You have the appliance or whatever it is in your posession. If you refuse to pay for it just because you don't like how someone talked to you you are a thief.

Lowes credit cards are a joke. I made my payments on time - never late - even paid more then the minimum payment due almost every time.

When I got into a pinch and couldnt pay they offered me this what I thought was an awsome deal. They explained it would lower my payments for six months and I wouldnt be charged any interest for those six months.

After those six months I got a notice saying I would have to pay the interest plus the rest of what the minimum payment would of otherwise been for those six months in one lump sum. When I explained I couldnt and that I was told there would be no interest of penalties they didnt seem to care. So I told them I wouldnt pay if they wanted to treat me like that and I havent.

you are correct they did this to me also.
Bought a new washer and dryer and was told at the check out it would be interest free because it was over 299.oo
Now we get a bill for 142.00
The lowes store in Gainesville, Ga the manager told me there was nothing they could do. SORRY.
Great customer service i would say.
At my company we would have waved this to keep a customer happy.
I see Lowes is a big company that does not care about ther customers.

I am a manager for lowe's... And if you would have brought your statement into the store explaining what had happened they would have called the credit department and fixed it. It only takes about 5-10 mins. Sorry this happened to you.

I bought aTask Force electric lawn more last july at the Olympia, WA Lowes last July and it worked very well. I now need a new blade and went back to the store to purchace a new one but to my surprize they didn't stock them. Their warehouse didn't stock them either. They said they would order one from some other company and took my name and phone # and said they would call me when it came in. After a couple of weeks without a call I went back to check on it. I was told that since I didn't pay for it in advance they wouldn't ship it. Now they are saying they would reoder it if i pay in advance and maybe get the new blade in two weeks or so. This is no way to run a buisiness.

Thank you for having a Veteran's discount. My hubby is a World War 11 Veteran and we do enjoy shopping at Lowes and especially the discount. Lorrie Davis Fernley NV

The below was my complaint sent to Lowe's via their site;

For the second time I purchased badly damaged merchandise. The amount of fuel and valuable time wasted is amazing. The first item I ordered took almost three months. Even after reordering. After I finally picked it up, I received a phone call a week later telling me that my item was in. (really?) This again cost me time and fuel. Your employees are extremely unhelpful due to lack of knowledge. Three employees at the San Bruno store did know what an "appliance cord" was, let alone where I could find one. I have been in the trades for 30 years, and a licensed contractor for almost 18 of those 30 years. I know product quality and have experience in every phase of home repair and construction. Your new San Francisco Store is also a disaster. A knowledgeable staff would greatly increase sales. Helping people find the right product is key along with recommending tools and other parts that pertain to the task. I believe the problem is underpaid employees who know nothing about the products they sell (and throw around). The San Bruno store had 4 broken vanity cabinets in stock. Half probably returned and put right back in to stock. The other half probably dropped and put right in to stock. Why not ? (Five with the one I had to return). The only reason anyone would shop here would be the teaser sales and coupons I imagine. Well, I would also imagine lack of knowledge regarding product quality on the consumer end. On that note, a big problem is the quality of the merchandise. Too many items made in China. The plumbing supply isle is just a hideous mess. The plastic p-traps, supply lines and many other various items are one time, temporary use and absolute garbage, not to mention extremely over priced. I refuse to buy these products under any circumstances. Your stores need re working in so many ares that I do not have the time here to go any further with this as I am certain my time is again being wasted.
I will not shop or send any of my customers to Lowe's

Lowes is SUCH a great store. I frequent the one in Maplewood, MO because the customer service is above and beyond anything I have ever gotten at Home Depot.

Went into lowe's in ann arbor MI us 12, To buy a $300 saw for work went to the only regester open to pay for the saw and told the woman that I wanted my discount for using my Lowe's commercial card.
As she pushed the button to put the sale threw I ask her againg about the discount! She did not give me the discount and had to call someone else to redo the bill.
So we go over to her reguster and get the charge put back on the card with the snippe additude, As I explain to her that I told the other woman before she rang up the other bill about the discount!
SSSSOOOO we call the manager to get his card for the 10% discount that I should have gotten in the first place with out the attude!
Maybe next time I will spend my $300 at another store!

I am looking for the site to enter the survey as you have indicated on your receipts. How can i find this easily. In that other home improvement store, they don't jerk you around as you do and i can right to the survey site. The salespeople I met were helpful, but I would like to tell you about them and have the opportunity enter the survey contest for $2500/

I have shopped at the Sevierville, TN Store for the past 2 years. The associates and the store manager have a lot to be proud of.. I am in this store 2-3 times a week with a list of things to buy that I know little to nothing about. The associates always greet you and are very willing and ready to help. We have been through a long 21/2 years trying to move, build a house and run back and forth to UT Hospital where my husband had a life threating illness. This in itself was just about more than I could handle. However, the people at Lowes helped us just as much as they could and were an emense help to me in trying to keep everthing rolling while my wrote the lists and I was the runner. Congratulations to the store manager (which I understand is a woman!) and the staff for a job well done. My thanks to them. Yes "Lowes Does Know" No complaints here. See ya tomorrow!

I have always liked going to Lowe's. So when we wanted to put in new rug, I went to Lowe's
My rugs had not been in a year when I kept getting runs in them. The rug installer showed
me how to stop this. But it keeps happening over and over. I called the Thomaston Store
in Maine 04861. They told me to bring in a piece of rug. I did so and they sent it away.
They told me it's not the rug companies fault. End of story. My rug keeps running and I didn't
get any where's with them. I will NOT buy again or finish my house with their
rugs or flooring

We shop all the time there, but the biggest problem we have is finding help with different idems. We really like your products, when we have a project. Just have your empoyer around Brenda Harker. this is the store :code: [protected].

MY ID # [protected]

I like your store, but you run out of items alot.

Haha I had to laugh at Retialer's comment about how HD doesn't care and Lowe's does. Lowe's loses a LOT of money at their return's desk. They will take anything and everything from anyone for just about any reason. They try to use common sense against such things as when someone tries to return mixed paint or anything that has to do with the toilet. The problem is that a "no hassle" return policy is widely open for abuse. One feature of it is an unfortunate freeze you acquire if you return too many things in a period of time, obviously designed to prevent against people stealing right off the shelf and taking the item to returns or taking someone's snow shovel for a pack of cigarettes or hooch 20 times. One way around this is to have other people you know buy the stuff for you or get an AR account. You'll have more "return" power that way :)

neutral

i return things to lowes all the time .im a contractor.i didnt think the stores were even connected.i use alot of differnt stores.

If you ask to speak to a manager they can have this remove. The cashier is correct that their return system has rejected to you but it can be over-ridden. It's not a fool proof system. Give them the opportunity to fix it. The difference between Depot and Lowes is Lowes cares to fix it.

I had a similar experience and was very apprehensive when it came time to replace our windows and repair our roof. In the long run I ended up using Absolute Home Solutions in SIlver Spring. I was very impressed with the professionalism of the owner Steve. He not only gave us a fair price but his work was impeccable! I'm not one to leave comments or complaints, but when you invest your time and hard earned money into your home...you wanna make sure it's quality!

I purchased a Swiffer Mop from Lowe's. It was a longer mop than the regular size. At the time I purchased the mop I also bought the pads that went with the mop, pads that fit appropriately. That is the last time that Lowe's has had this size pads. I have been told that they were on order and that they would receive them in a few days. I returned to the store in a few days, then went back a few weeks later, then a few more weeks later, and they still have not received the large Swiffer wet pads! I now think they just told me something to get rid of me. I wish I had never bought anything from Lowe's. I have to use two of the regular size pads to fit my entire mop head and it gets pretty expensive. My phone number is [protected] and if you can tell me where I can purchase the pads I will be very happy and I will not have to go to Lowe's for anything else...ever!

I lacy simmons purchase seneca berber carpet from lowe's store in jackson tn. the carpet came unweave less than a month I inform the salesperson : Laura Lineberry she came out to take a look at the carpet and took pictures and said she think the vaccum cleaner beaterbar unweave the carpet the biggist bunch of crap I've ever heard of said the manufactor would only pay me 215.00 dolars of my money which was the cost of the carpet for the store I'm out of about 800.00dollars I spoke with Bryan Trip which was the salesperson boss he told me it was nothing he could do I inform him that I had spent over 5000.00dollars for the last four years straight and I get treated like dog ### so I told him that I promise him that I want spend another dime in Lowe's stores again

I have shopped at the Texarkana store since it has been opened. However, after today I believe I will go to Sear's or Home Depot.
I took my 81 year old mother in the garden center to get her an outdoor rug. I struggled to get the large rug from it's stand while two YOUNG men with Lowe's vest on talked about how to move some pallets while glancing my way to watch me struggle with this rug. I finally decided that these nitwits needed me to ask for assistance and as I turned to request help, they took off.
Then we asked the cashier to call someone to help load the heavy thing in our truck and she said wait outside, which we did until sweat was beading all over our faces. I managed to load the thing with no help as employees went back and forth, in and out of the store.
Today my husband and I went back (why? Sears and Home Depot honors Lowe's prices) to get a new electric range and vent hood and I also special ordered a sink. The man in the appliances sat at his terminal and talked on the phone for 30 minutes, when he got off the phone he got on the computer. When we asked for help a young girl stopped what she was doing and helped us.
While we waited for her to finish I went over and asked about the sink. The girl on THAT computer said she wasn't in that department and she called for help.
That boy finally came and was very rude because I obviously took him away from something in the back.
When I went up front to pay for my choices I told the cashier I had a vent hood and a range and a special order sink. She said let me make sure and she looked line by line and said yea it's all here.
We went home and the young man who ordered the sink called and told me we had not paid for the sink. I said I thought we had but I would look at my receipt, no! the cashier did not include it on the receipt. He proceeded to tell me I needed to pay for it. It crossed my mind to tell him to wait right there until I drove from out of town back to that store and paid for it. I bit my tongue and said my husband would go do it.
My husband went BACK up there to pay for it and that old man was BACK ON THE PHONE! This time my husband just stood in front of him until he got off the phone which was a personal call and then turned his back on my husband and told another employee about his phone conversation. My husband interrupted him and asked about the sink. He said he didn't do that and for my husband to go to the service desk. SOOOOOOOO he went up there and four...I said FOUR employees were behind the desk whispering and laughing. He again had to interrupt to ask about the sink. A girl did something in the computer and gave him a printout and told him he could go up front and pay and someone would bring it up!It was a SPECIAL ORDER, there was none in the store.
TEXARKANA IS THE RUDEST, WORST RUN STORE THIS COMPANY HAS!
Oh yes, I called the manager, named Scott...no answer and I was on hold long enough to get bored.
After this I will NEVER go to Lowe's. I am thinking of putting in the paper under "cheers and jeers" this very report...watch for it.

My credit card number is: 6674 - I purchased/charged a refrigerator, stove and microwave at the same time for over $1800.00. I was told that there would be no finance charges, payments or interest for 12 months. Ever since I purchased the appliances I have been getting finance charges on my bill. I pay all I owe above the $1800.00 each time, so why is there finance charges added? The first time this happened last month I called Lowes and they removed the charges. I then told the lady, "Talk to you next month to get the next months finace charge off". I know this because I went through the same problem the last time I charged items over $299.00. Can't you people get it togther? I bet Home Depot can! You are more than welcome to call me anytime @ [protected].
Thanks, George K. McGill

This horrible store did not deliver my appliances on time like they were supposed to and then charged my card twice for an appliance that i had already purchased. This caused my account to over draft and now I'm stuck starved till the whole thing is corrected. I'm calling the Better Business Breau and making a formal complaint about this horrible company. I will never step foot in another Lowe's after this incident. I'm even changing banks since they approved the second purchase without my signature.