Lord & Taylor / online order/customer service

On 10/21/17 I ordered 3 dresses online. Today is 11/18/17 and they still have not arrived. I have contacted customer service via phone and online numerous times and nobody can/will tell me where my order is, just delayed in shipping. One of the CS representatives told me I should return the items if I am not happy with how long it takes. Yesterday I was issued a credit through my credit card company??? When I called Lord and Taylor they said that the items were never shipped and are out of stock. Why would I be provided tracking numbers, given dates when the items were to be delivered if they were never shipped? The absolute worst customer service I have ever encountered.

Nov 18, 2017

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