Lord & Taylor
reviews and complaints

We purchased a woman suit jacket. When it arrived we saw that it was poorly made and did not fit. We returned it and had to wait for more than 2 weeks for a refund.

We had $59.87 taken from our bank account for the purchase. We were only refunded $46.43.

Lord & Taylor made a profit of $13.44 for a poorly made, defective garment. Not only did they deduct additional shipping, but they also kept the $3.92 sales tax when there was no sale. There was extra money also deducted that had no explanation.

This company, as far as I am concerned , is nothing more than a rip off, unprofessional company that no one should do any business with.

Ana and Ray Young

I have been a Lordandtaylor store customer for over 20 years.

There was never any reason to complain about the quality of the product or service.

Lordandtaylor has always been my #1 store.

Today I ran into a problem that, by its very nature, shouldn't be a problem at all!

I have accumulated 445 points from previous purchases.

For over an hour I have been trying to redeem these points for my purchase today.

Asked for help from consultants, Help desk.

Nobody Knows Nothing!

You see, they need 24-48 hours to solve the problem!

I will lose all my items during this time as the quantity of each item is very limited!

The boundless irresponsibility of Lordandtaylor!

By calling the number listed on their site, I got an ad for something to do with healthcare and what a special deal they had for me today! I have no idea what that had to do with L&T. When I said I wasn’t interested in knowing about this deal, the woman continued talking over me. It’s obviuos that L&T is no longer run by the same group. What a farce of a website!

It takes forever to receive a refund, and I have read from other reviewers that they never received theirs. All I wanted to do today was to cancel their emails, but the link provided led me to a site called bluecore.com that all my browsers tell me is non-existent.

Stay far, far away from this new Lord &Taylor!

The box was left in front of my apartment door, completely opened and an item was missing. I am requesting assistance as soon as possible. Thanks.

I placed order #[protected] for $602 on 10/18/2021. Delivery was promised in 4-7 business days.
No order, no notification about the order shipped.
I contact customer service (chat, text, email) on 11/1/2021, 1 day later I got response:
"I understand and I apologize for any concern. Rest assured that one of our team has been requested to our appropriate department regarding on your concern. Sincerely apologize, this is not the experience we want you to have. As soon as they get information we will get back to you immediately. We are asking for your patience and understanding as we resolving this matter."
I keep contacting them every day, same responce.
Complained to Albany, all website, Facebook.
What else I can do ?
Give me my money back.
Lord and Taylor is dead.

My name is Lillie Rich, [protected], email: [protected]@gmail.com

On August 31, 2021, I ordered a pair of wistrey wistrey flat 38.5 sand/black shoe order#[protected], which was the wrong size, I return shoe on on September 09, 2021 through USPS tracking #9202390100705627541706, send to address on return label that was originally send in shoe box, I completed the form to exchange shoe size to 37.5,  

I've tried contacting [protected]@LordandTaylor on several occasions, no response,   also text lord & Taylor at [protected], on multiple occasions since August, 2021 through October 09, 2021 no help from them(apparently worker don't care about customer satisfaction)

I also requested a return label after the fact and put a message informing them that the shoes were returned prior no response. 

I NEED FOR SOMEONE TO TRACK MY SHOE AND SEND ME THE CORRECT SIZE(37.5) OR REFUND MY MONEY. 

I'VE ORDER FROM LORDAND TAYLOR PRIOR AND NEVER HAS THIS PROBLEM.

I WENT THESE ROUTE BECAUSE THEY IS NO WHERE OF SPEAKING TO ALIVE PERSON.

THESE SHOES WERE ORDER FOR A WEDDING 

WEDDING IS OVER I STILL DON'T HAVE MY SHOE..

SOMEONE NEED TO FIND OUT WHAT HAPPEN TO THE RETURN ORDER!

I'M VERY DISAPPOINTED WITH THE PEOPLE IN CHARGE OF RETURN ITEMS 

Sent from my T-Mobile 4G LTE Device

-------- Original message --------

From: Lord & Taylor

Date: 10/5/21 10:57 AM (GMT-05:00)

To: Lillie Rich

Subject: Your Lord & Taylor return request

Hi Lillie,

You recently requested to start a return or exchange. To continue, let's confirm your email.

If you didn't request a link, you can safely ignore this email.

Confirm email

Returns and exchanges are processed by Returnly Holdings, LLC, an Affirm Company, on behalf of Lord & Taylor. See Terms and Privacy Policy. Please contact [protected]@lordandtaylor.com if you need support with your return.

Powered by

I tried five times this morning (10/8/21) to make a return online to Lord and Taylor (consumer order number 18392620). The return site, which is a third party, let me locate the item to return, asked the reason for the return and then just stoppped. The only link on the page is not live and just loops around to the "Do you want to make a return page — the opening screen. It is impossible to complete a return. Customer service numbers are out of service and the"chat service" is a robot. No human available anywhere and the difficulty in even locating help on the site leads me to believe that this company is doing everything possible to keep customers from returning items. I want to be able to make my return — I have no intention of keeping a $200 item I do not want. Thank you.

The package delivered contains the wrong belt. The belt received is a black Cole Haan belt. The receipt in the box reflects Reversible Leather Belt. It has UPC 084971005271.

The Order Number is 2009004334. The belt ordered and paid for was a Perry Ellis Reversible black on one side brown on the other side.

Please send the correct belt or cancel the order.

This is the response from Lord & Taylor

Hi,

Thanks for contacting Lord and Taylor. We're in the process of resolving your issue and will provide you with an update within 48 hours. If you need additional assistance, please don't hesitate to contact us and refer to case 05691623.

CONTACT US

Sincerely,
Lord and Taylor Customer Service

There has been no response, cancelation or refund.

This was bait and switch.

Mark A Lyon

I have been complaining for the past month and a half and I have not received any answer. My order was placed in October. Order number [protected]. I contacted customer service quite a few times, I was lucky to talk to somebody twice but nobody has solved my issue. Out of my order, I only got a pair of jeans. My order was 2 pair of jeans for my husband, a swimsuit and hair clips for my daughter.

I order a 223.00 necklace from them, on the 2nd of october, never received the item, it was shipped through fed ex, as of this day it's still showing that it is in transit, call customer service to get a refund, I was told it would take 14 business days to receive the refund, today is november 18, still haven't gotten my refund, every time I call they tell me the same thing I sent an email to my supervisor and you should be getting your refund, customer service is not worth calling, I have stayed on the line up to 5 hours to get through, this is ridiculous, I ask the customer service rep, why do you how to wait so long on line, she said they had a lot of customers calling, I don't believe that.

Lord & Taylor (www.lordandtaylor.com) is DOUBLE CHARGING ME

$1, 459.68! I used my debit card to place 2 orders on November 13,

2020. Since my debit card was used, the transaction costs were immediately (and correctly) debited from my Checking Account. Order 1 ($416.12) had a total of 6 items. Order 2 ($210.32)

The following day, after I checked out online, Lord & Taylor sent 6 different email notifications stating that PART of my order was being shipped. Each email included a photo and the price of the item(s) that was being shipped, and the total order cost for the corresponding order was quoted at the bottom of the message. I noticed that each time I received an email, a corresponding DEBIT appeared in my checking account! The new charge wasn't for the cost of the item being shipped, it was a backwards accounting charge that indicated the REDUCED BALANCE of my original purchase cost, AFTER the Cost of the item (that was Shipped) had been Deducted from the original transaction total. For some reason, Lord & Taylor CHARGED the New, Reduced balance TO MY DEBIT CARD (which immediately appears in my checking account). was already paid in full on 11/13/20). THIS HAPPENED EVERY TIME THEY SHIP PART OF MY ORDER. Each time, a new charge is posted to my debit card!

For clarification: Order #1 is $462.12.
On 11/14 at 2:02 PM I received 1 of 6 emails stating that they shipped a dress (RACHEL Rachel Roy Marcella Floral-Print Sheath Dress Black Combo: $59.50). I received an alert from my bank Re: a charge to my debit card for for $399.05 ( = cost of dress + tax from the shipping state). THEY CHARGED AN ADDITIONAL $399.05 TO MY CHECKING ACCOUNT! Later that day at 4:15 PM I received partial shipment email notification #2 (of 6 emails) about a partial shipment: Dress The Population Liza Sequined Slit-Sleeve A-Line Dress: $49.60. My debit card was charged -346.47 (the balance after the cost of the dress + tax from the shipping state.

I get another partial shipping notification email #3 (of 6 emails) at 4:37 PM for Partial shipment of Tadashi Shoji Sequin-Embellished V-Neck Gown $97.00. That was followed by a text alert from my bank regarding a NEW debit charge of $243.65, which was posted to my checking account (the balance of my original purchase after the cost of $97 + tax was deducted).

I frantically logged in to my Lord & Taylor account to check my order history. I only saw the 2 orders that I had placed the night before (2 days ago on Friday, November 13, 2020). I suspected that my debit card may have been compromised. I called my bank to ask about this to find out if these new charges were "Holds" on my card? Were they accounting adjustments from Lord & Taylor? Were the charges actually scheduled to debit my account? Does the Clearing House show any reversals in progress? The bank representative and I were trying to figure it out. It appears that these charges may be incorrectly programmed adjustments on the Lord & Taylor side, that for some reason were charged to me. If ANYTHING, I should have received CREDITS in the amount of the cost of the garment - NOT an ADDITIONAL DEBIT for an item that I paid for 2 days ago on Friday, November 13, 2020.

While I was still on the phone with my bank, at 718 PM, I received ANOTHER shipping email notification # 4 (of 6 emails) Re: partial shipment of RACHEL Rachel Roy Lynette Off-The-Shoulder Sheath Dress $55.60. That was followed with a text alert from my bank reflecting another debit charge of $188.05 (the balance after the cost of the dress + tax was been deducted from my original purchase of $462.12).

THEN, at 7:35 PM, I received ANOTHER partial shipment notification # 5 (of 6 emails) regarding Order #2 (which originally cost $210.32 - Paid on November 13th): Tahari Arthur S. Levine Long-Sleeve Velvet Jacket ($63.60) - followed by a text alert from my bank re: a debit charge for $142.90.

At 7:49 PM I receive the 6th partial shipment email notice (also for Order #2) stating that Tahari Arthur S. Levine Velvet Slim Pants ($35.60) were shipped - followed w/ a text alert from my bank that a debit charge of $105.16 was posted to my checking account. THE TOTAL N-E-W CHARGES TO ON MY DEBIT CARD = $1, 459.68 (American Dollars)!

Oh, and THAT'S NOT ALL! Last month I placed 2 orders on October 24, 2020 and another order on October 31, 2020. THE SAME THING HAPPENED WITH THOSE ORDERS TOO, however my bank ALSO suspected fraud and closed my previous debit card to prevent additional purchases. NOW that I've figured out what they're doing, I will have my bank go back and force Lord & Taylor to Restore the $3, 560.55 of BOGUS duplicate charges for those transactions as well!

What the Hell is Going On with their accounting department? THESE charges are ON TOP of my original expense of $462.12 (for Order #1) and $210.32 (for Order #2) which were BOTH PAID IN FULL on Friday, November 13, 2020. In the fine print of the Lord & Taylor email communications the fine print states: "If you have any questions regarding your order, please reply to this email or contact customer service from 7am - 2am EST, 7 days a week, at 1.800.223.7440." Of course after receiving the first message, I immediately called the phone number, to receive the recording" Thank you for calling Lord & Taylor. We are CLOSED. Normal business hours are Monday - Friday..." This time, I asked my bank not to close my current debit card until after I reach someone at Lord & Taylor customer service and/or their Billing department. The email also states, "If you have any questions regarding your order, please reply to this email..." I tried to respond to the email communications.

The email's came from: < Lord + Taylor [[protected]@e.lordandtaylor.com] > . I responded to report the accounting error. I received a response from: [protected]@comcast.net stating:

"This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed permanently:
* [protected]@lordandtaylor.com
Reason: Permanent Error"

I understand what's happening. All of the additional charges that were posted, are adjustments that should NEVER have posted to my debit card. The adjustments should only have remained on Lord & Tailor's back end accounting - NOT presented as AN ADDITIONAL CHARGE TO MY DEBIT CARD! Just think, if I had used my Credit Card, I would NOT have been Aware of this issue, until the following month - after my credit card statement had been issued!

THIS IS ESPECIALLY HORRIBLE, BECAUSE THE STORE IS CLOSED OVER THE WEEKEND! I made 2 purchases on Friday NIGHT (11/13/ 2020). There are 2 EXPENSIVE items that still haven't been shipped yet! As of today, Sunday, November 15, 2020, I have ALREADY been overcharged $1, 459.68! Now there are 2 items from Order #1, which remain to be shipped. This means that Lord & Taylor may charge ADDITIONAL costs to my debit card/ checking account! THERE IS NO WAY TO REACH CUSTOMER SERVICE ON THE WEEKENDS! THERE'S NO WAY TO STOP THE ADDITIONAL CHARGES! I found that OTHER people are reporting accounting errors as well. Many of those customers think that their credit cards were compromised. I can tell that this is a programming error in the Lord & Taylor automated accounting system. Someone F*CKED UP! I want my money back - Immediately!

It's no wonder they're going out of business - but they better REFUND THE OVERCHARGES STRAIGHT AWAY! I am going to contact the local news station in my area to report this. This store is probably raking in millions of dollars in over charges to customers! DON'T SHOP ON https://www.lordandtaylor.com/. If you mad recent purchases from the L&T website, I suggest that you check your account statements with a fine tooth comb! You may have been ripped off too!

I wanted to know if you can help me with a gift card that i cant find but I have the receipt with the remaining balance on it.
I've been trying to call the number 800 223-7440 but no one answered the phone...after being on hold for an hour on the phone.

Complaint #819604

Purchase in Feb total amount $219.84.
In July sent via UPS for return (tracking # IZ6RV6150339965776)
In July spoke to Emmy Lou (C992363) and then Jay
Richard Panal emailed for a few weeks and I was waiting for a representation to call to process my refund
Angel Penabella took over and emailed me (hasn't returned any emails in 3 weeks)
Spent 3 hours on the phone on hold with customer service today and was hung up on 3 times.

Please call me asap to process this return [protected]

I have a $200 gift card from 1995 that was printed on thermal paper and has a certificate number on it. The company won't accept it. It clearly states on the paper gift card that the is "no expiration date" and "the value of the gift card does not represent a deposit or an account". It also says, "valid tender for purchase". I have taken the paper gift card to several stores to try and redeem it for merchandise before the store closes but they refuse to honor the gift card. This, I know was an old gift card but because it had no expiration date, I lost track of the card and it sat in a safe for 25 years. I now want to use it before the store closes. Can someone help me!

I ordered a bottle of flowerbomb perfume on the internet on October 9, 2020. I paid for the purchase partially with a gift card of $100. and put the balance on my credit card in the amount of $54. I received the perfume on the 21st and opened the package on the 23rd. The sprayer does not work and I called Lord and Taylor for a replacement. The call went to the Philipines and I waited for over an hour before reaching them. They wanted a copy of the bottle thinking I used the 3 oz bottle in two days and offered me a $20. gift card to Lord and Taylor. First of all, why would I ever take a gift card and the perfume was over $150. to begin with. I have read many other complaints about merchandise people purchased and if you have been scammed by Lord and Taylor I believe a class action should be started. It is pure stealing.

Bought perfume on line with gift card and credit card $155. Opened package and spray was broken. Called and took two hours to answer. They refused to do anything but offer me$20 gift card to lord and Taylor. Who would even want it. Just wanted an exchange. No response. BEWARE. They are thieves. Take your money and deliver inferior merchandise. They were in the phillipines and could care less. Asked for supervisor but of course non was available. I have gone on line and seen over 100 complaints.

The ‘K' a part of the logo on the bag looked crooked/not aligned properly in relation to the other letters. A piece of it eventually broke off. I either want my money back or a new bag! I've tried to call their customer service line numerous times and I only got placed on hold for looooonnnngggg periods of time every time I call, sometimes more than a half hour. I know they are shutting down all of the stores, but they aren't completely closed yet! Does no one answer their customer service line? My bag was delivered damaged and I shouldn't have to be stuck with this problem, as it isn't my fault! What is the return policy on damage upon delivery? Help

Double billing for same items. My credit card was immediately debited from my account at the time I placed the order for the amount of the 4 items I had ordered. This was in September 17. Amount of $136.70. Then in September 19, my card was again charged for 2 of the items that I had already been charged for. $117.88. Tried calling Customer Service and was on hold for over 2 hours. Tried emailing address on website and email was returned as undeliverable invalid email address.

Lord and Taylor 3/12/20 for $200.81
Lord and Taylor 3/11/20 for $229.50

I ordered crosses and received them around 3/19/2020. Per
Lord and Taylor policy, I have 14 days to return them. I
went to the store on 3/20/2020 to return the items and I
was not able to return them because Lord and Taylor was
closed due to COVID-19. I kept going back to Lord and
Taylor multiple times but they remained closed for months.
Finally, I went back to Lord and Taylor on June 1st to
return both crosses and I was told that it was over the 14
days return policy. I have tried multiple times to get a
hold of Lord and Taylor corporate office but it does not
exist. The Lord and Taylor customer service advised me to
dispute charges with my credit card company.