Lloyds Bank / Customer service

United Kingdom

I changed my name 5 years back by deed poll and i had given deed poll to lloyds bank 5 years back .and after that they had put my new name in my lloyds account.till january 2019 all statement and correspondent was reciving in my new suddenly they send me 1feb 2019 statement in my old name. When i rang customer service in7 feb they said we will looking into your complain and ring you within 5 working days .i told them i want samemonth statement withmy correct name becuase this bsnk statement is very importsnt for my wife settlement in uk.they said they can not issue same statement with anynsme change.they promise me to ring within 5 has been 9 days gone no call or letter recieved. So i wanteither Samemonth bank statement with my correct name or i want £800 compensation.they have given me this compain reference number [protected]

Lloyds Bank

  • Updated by Saad255396, Feb 28, 2019

    Just gave £250 compensation not happy at all

Feb 15, 2019

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