Menu
Register
Write a review File a complaint
Mobiloil Credit Union Customer Service Phone, Email, Contacts

Mobiloil Credit Union
Reviews and Complaints

Mobiloil Credit Union's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.mobiloilcu.org

Learn how the rating is calculated

4.3 1 Review 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Mobiloil Credit Union Reviews 6

ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Mobiloil Credit Union This bank is not good, like at all

This bank is not good, like at all. I had paid almost all of my car loan when the pandemic started to impact me real hard. They said my deferment was up and they can't extend it when I asked. I thought, okay, that's fine. I asked how much to pay and when, then I paid. But they messed up my credit when it was always clean. I asked why they didn't say how to avoid it, but they didn't answer. They were very dismissive and didn't care when I asked to speak to a supervisor several times. They were really bad at customer service. I paid off the final payments fast like they said, but they still hit my credit every time. They were supposed to give me my car title a month ago, but I haven't got it yet. They said they sent it but without a tracking number. They told me to go to the DMV and pay for a new one. Like what? It's their fault and now I have to pay even if I didn't get a tracking number? I don't recommend doing business with them. They're so not worth it.

Read full review of Mobiloil Credit Union
Hide full review

Mobiloil Credit Union Complaints 5

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mobiloil Credit Union I gots an acount with Mobiloil at Silsbee, Texas

I gots an acount with Mobiloil at Silsbee, Texas. They took out all my cash and now I'm negative. When my social security check come in, they took all of it without askin me. I didn't want nothin to be taken outta my account and now I need some help gettin it back. Hope y'all can help me out.

Read full review of Mobiloil Credit Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mobiloil Credit Union My checking account was hit with some fraud and Mobiloil Credit Union charged me ISF fees

My checking account was hit with some fraud and Mobiloil Credit Union charged me ISF fees. They didn't want to help me with the fees when I contacted customer service. They told me not to file a complaint because it would be denied. I asked to speak to a manager and they said they would file a complaint, but I wouldn't get a refund until they had enough evidence. The manager put me on hold many times even though I told her I was at work. Just days before Christmas, I had almost $450 in ISF fees because the same charge kept hitting my account again and again.

Read full review of Mobiloil Credit Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mobiloil Credit Union I'm a retired Mobil Oil worker of 4 generations who had a terrible divorce that made me go Bankrupt 20 years ago

I'm a retired Mobil Oil worker of 4 generations who had a terrible divorce that made me go Bankrupt 20 years ago. The Credit Union bar me from their service, so I visited their new Woodville, TX department hoping to open a new account. After filling the application, I was declined. I only needed a note explaining why I wasn't eligible, but I can't get it. They tricked me with fake assurances for weeks. I need the letter to take to my Bankruptcy lawyer and hopefully, we can solve it. However, I can't do that without the official explanation. It's upsetting why they won't play along. My ancestors helped erect the Credit Union, and hundreds of them are still in it. I'm thinking of pursuing a case through the Attorney General. Please, just help me sort it out.

Read full review of Mobiloil Credit Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is Mobiloil Credit Union Legit?

Mobiloil Credit Union earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Mobiloil Credit Union stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Mobiloil Credit Union's reputation as a trustworthy leader in their field. Customers can rely on Mobiloil Credit Union's services, assured they're dealing with a highly reputable and fully legitimate company.

Mobiloil Credit Union resolved 100% of 5 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

A long registered date for mobiloilcu.org can be seen as a positive aspect for Mobiloil Credit Union as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Mobiloil Credit Union's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mobiloilcu.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mobiloilcu.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mobiloilcu.org regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Mobiloil Credit Union.

However ComplaintsBoard has detected that:

  • Mobiloilcu.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mobiloilcu.org may offer a niche product or service that is only of interest to a smaller audience.
  • Mobiloil Credit Union protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mobiloil Credit Union I sent Mobiloil CU an email on April 1, to shut down my credit card account before getting more interest

I sent Mobiloil CU an email on April 1, to shut down my credit card account before getting more interest. I told the rep that my account balance over the limit was making my credit score terrible. The rep didn't want me to close the account and tried to change my mind. But it still wasn't closed after 2 weeks of waiting. After numerous calls, someone finally shut it down. But I was charged extra interest, which they debited from my checking account. They don't seem to care about my credit score too since the information on my credit file is still not corrected as of 06/08. Last reported date is 04/01 with the balance showing over the limit.

Read full review of Mobiloil Credit Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mobiloil Credit Union This bank ain't good

This bank ain't good. I've tried a few before and always had good luck, but Mobiloil Credit Union is the worst, man. They shady and sneaky. I got sick with covid and my car insurance stopped covering me. Bills started piling up and I was struggling to keep up. Then this bank hits me with an extra $6,000 on my auto loan for insurance. I finally get back on track, pay up and then find out they messed up my credit score twice with negative reports. I called and was told the app isn't always right. What?! They messing up peoples credit score left and right! I ain't the only one, check the reviews. This bank needs to be stopped! They owe me for screwing up my credit score and that's a fact. The app says I owe $340 but they are telling me on the phone it's $520. It's straight up wrong.

Read full review of Mobiloil Credit Union
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Mobiloil Credit Union

Mobiloil Credit Union is a financial institution that was established in 1935 to provide banking services to the employees of Mobil Oil Corporation. Today, it serves over 50,000 members in Southeast Texas with a range of financial services including checking and savings accounts, loans, credit cards, and online banking.

The credit union is focused on providing its members with competitive rates and offerings that are tailored to their specific needs. This includes services like mobile banking, free financial education resources, and financial planning tools to help members manage their finances more effectively. Members benefit from access to a network of ATMs and shared branches, making it easier to access their funds wherever they are.

Mobiloil Credit Union is also dedicated to giving back to the community it serves. It has established a number of community outreach programs and educational initiatives aimed at improving financial literacy and economic development in the region. The credit union regularly partners with local organizations to support charitable causes and volunteer time to support community events.

One of the defining features of Mobiloil Credit Union is its focus on exceptional customer service. The credit union is staffed by knowledgeable and friendly professionals who are dedicated to helping members achieve their financial goals. Members often praise the credit union for its personalized service and attention to detail, making it a top choice for banking in Southeast Texas.

Overall, Mobiloil Credit Union is an excellent choice for those looking for a trustworthy and reliable financial institution that can help them manage their finances and achieve their goals. With a commitment to service, community, and innovation, the credit union is well-positioned to continue serving the needs of its members for many years to come.

Overview of Mobiloil Credit Union complaint handling

Mobiloil Credit Union reviews first appeared on Complaints Board on May 28, 2023. The latest review This bank is not good, like at all was posted on Jun 6, 2023. The latest complaint I gots an acount with Mobiloil at Silsbee, Texas was resolved on Jun 06, 2023. Mobiloil Credit Union has an average consumer rating of 5 stars from 6 reviews. Mobiloil Credit Union has resolved 5 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Mobiloil Credit Union Contacts

  2. Mobiloil Credit Union phone numbers
    +1 (409) 892-1111
    +1 (409) 892-1111
    Click up if you have successfully reached Mobiloil Credit Union by calling +1 (409) 892-1111 phone number 0 0 users reported that they have successfully reached Mobiloil Credit Union by calling +1 (409) 892-1111 phone number Click down if you have unsuccessfully reached Mobiloil Credit Union by calling +1 (409) 892-1111 phone number 0 0 users reported that they have UNsuccessfully reached Mobiloil Credit Union by calling +1 (409) 892-1111 phone number
  3. Mobiloil Credit Union address
    1810 N Major Dr, Beaumont, Texas, 77713-9286, United States
  4. Mobiloil Credit Union social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Mobiloil Credit Union Category
Mobiloil Credit Union is ranked 263 among 403 companies in the Banks category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.