LightInTheBox.compoor returns policy

Review updated: has a very misleading returns policy. While it seems like they are interested in satisfying the customer, they are not. Their returns policy is filled with fine print that basically says you can’t return anything, even if it’s broken. Don’t buy from them.

Sort by: UpDate | Rating


  •   Aug 08, 2011

    Dear Heather139,

    We have read your comment on another review site and have responded. Our Customer Service team has opened a new ticket #1107732 for you with a solution to your problem. Please log into your account and check under "My Tickets" for the response. You may log in from here:

    Please follow this link to read more about how to contact Customer Service:

    If you need more help, you can submit a reply to Customer Service under their answer to the ticket in question and they will get back to you as soon as possible. Thank you for your patience.


    0 Votes
  • Ma
      May 01, 2013

    I have in vain trying to log in to view my so called "Ticket" and can not get throug!! I strongly agree that no one should buy from these people or so Company as you can not return anything and might as well throw the money in the trash!!! Never Never Never will I use this company for anything except the DELETE BUTTON!! LightInThe Box Sucks!!!

    0 Votes
  • Ma
      May 01, 2013

    I just want to reinstate my previous complaint about LightInTheBox products. Do not and I mean Do not order anything from this people unless you want to lose your time and money as you can not get any thing returned! They make it impossible for you to sign in eventhough they give you a ticket number for you to check! If you can sign in you have won the Lottery!! Sorry Company!!

    0 Votes
  • Ph
      Jul 27, 2013

    I recieved some jewlery in the mail i ordered and it was just put in the box with no wrap to keep it protected so it would not get broken. I was very upset to find it was broken.I have never in my life seen anything like this and no phone number to contact . I will never again order anything from lightinthebox again. Phylann Horan

    0 Votes
  • Da
      Aug 08, 2013

    Hi I need to return the dress its not fit, how can I return it, I couldn't find any instruction to return it

    0 Votes
  • No
      Nov 11, 2013

    I received a dress today, couldn`t even get it over my head. Was afraid I could not get it off again. But how to return it? And the inside was made of plastic!!

    +1 Votes
  • Pu
      Jan 10, 2014

    I just received a "winter" jacket in the post today and knew something was up straight away when the box was smaller than a shoe box. But I opened it anyway to find a thin, bad quality version of the one I'm pretty sure i saw on the website. However the reason I want to send it back is because of the size. I ordered an XL just to be safe, but the people over there must be pretty damn small because going by their sizings i should have gotten a XXXXXL.
    Now having tried to start the return process I've ended up here reading about how I obviously made a huge mistake by using Lightinthe box in th efirst place. Is there any point in even trying to return it or should I just grin and bear it?

    +1 Votes
  • Am
      Jan 23, 2014

    I ordered a dress from them and it does not fit. I believe I have little hope of sending it back and getting a refund or exchange. I definitely would not buy from them again. There are too many other businesses online that have decent return, exchange and refund policies. Lightinthebox in on my avoid list.

    -1 Votes
  • Ma
      Mar 22, 2014 why do my emails all come back??? return policy seems okay but now, that I have to return my defect laptop, I cant get trough anymore...
    please dont buy from them if your money doesnt grow on trees...

    Mandy NL

    +1 Votes
  • Ka
      Apr 12, 2014

    I have myself returned a garment, I had a response but it did not tell me if they received the garment and if I will have a new garment in is place, all the response said was I happy and the ticket number. I think I can agree I will not get my replacement, they also told me to log in to a site but that does not work either..kaye

    0 Votes
  • Ra
      Jun 03, 2014

    I recently ordered from this beyond crap site. It took over a month to get here. It's the wrong color, the bottom is crooked, and I'm completely unsatisfied with it. ThE phone number isn't even a valid phone number and there's no way to reach "customer service" I'm will be contacting a lawyer over the matter & I will get my money back!! Don't order from this site ever

    0 Votes
  • Bo
      Aug 25, 2014

    Bjr j ai commander chez vous un câble iPhone 5 se dorer c est le 3 eme que je commande et il ne marche ps vos produit ne sont ps fiables du tout j'aimerai être remboursées merci

    0 Votes
  • Ja
      Sep 05, 2014

    adjunto factura para reembolso del.70% acordado.gracias
    ruego me e, pliquen como me lo vanareembolsar.

    tma aparte e llamado a aduanas y me han dicho que UPS hace eso ilegalmente y punible.
    un cordial saludo
    jsvier fernandez canteli

    0 Votes
  • Ma
      Jan 01, 2015

    I ordered a pair of shoes & a dress. Items took a month to arrive. It was impossible to track order or contact the company to find out where the order had got to. Both were very poor quality when they arrived & were squashed together in a small box. I was very disappointed as they looked so nice on the website. I went on the website to find out how to return them & discovered all these complaints! I now realise I haven't a hope in hell of returning them without incurring more expense so I won't bother as luckily the items weren't very expensive. Heaven help anyone who buys expensive products from them! I definitely won't be using this company again & urge others not to either.

    +1 Votes
  • Pf
      Jan 23, 2015

    absolutely useless returns/refunds policies. they have not refunded my monies i paid for wrong goods supplied . i have sent numerous messages/.written letters to their yoobox h/q and been ignored. they are stating that they have not received the goods. more likely they have lost them!

    +1 Votes
  • Pf
      Jan 23, 2015

    i am not expecting even the courtesy of a reply! to my complaint as above

    0 Votes
  • Je
      Jan 30, 2015

    I bought 3 items from LightintheBox and am very disappointed with my purchases. The two dresses are of poor quality fabric, the vintage dress, poorly made and ill fitting and the coat looks nothing like the picture, very poorly made, fraying at the button holes, too tight - the sleeves are made for a child - they are too tight, too short - and I can't find any way to return them and get my money back. Plus I was not pleased with all this duty one has to pay which was not highlighted in the price.

    0 Votes
  • Di
      Aug 25, 2015

    I have bought things from this site twice. The earrings turned my ears green and one shirt is more for a small person than average size me.
    Not that this a bad company or anything. The products I have are not of high quality. A chain on a necklace tarnished. As to whether or not I buy form this site again is still up in the air. They do have some really good things. I am now waiting for some RMA tracking number so I don't know what to do. 24 hours isn't all that long. They are on the opposite side of the world. Time zones and all.

    0 Votes
  • Mi
      Sep 14, 2015

    TRANSACTION ID: 3MR77362XE9237549
    ITEM # [protected]
    Invoice ID: Litb-[protected] - USD9.99 - ZAR 205.69
    Payment to : FAN XUECHENG
    Sellers ID: hotselling2013
    Sellers email: [protected]
    The order has been confirmed, guaranteed and paid in full.
    the delivery period has expired, and I have still not received my goods.
    Please confirm where is my goods, urgently please.
    Where is my goods please, this item was purchased over 90 days.
    Kindly reply urgently.
    Please provide with a tracking number urgently please
    Gail Milton - contact [protected]

    0 Votes
  • Su
      Apr 04, 2016

    I totally agree. This is the worst company I have ever dealt with. I oddered $500.00 worth of merchandise. It was nothing like what I saw on their web sight . The jewelry was all broken and in pieces on the bottom of the box. I will never order from this company again. It took a month to receive my order. The clothing was all the wrong size and junk. Help us put this company down so that other people don't get ripped off like we all did.

    +1 Votes
  • El
      Apr 25, 2016

    Hi I just tried to download a return form but I could not pull it up my # is1604130217677137 and my RMA code is 4812201 I'm trying to return all 3 items they are to small. I just want an address so I could send the items back and please send me my refund my name is ELLEN ERNEST

    0 Votes
  • El
      Apr 26, 2016

    Please re send me a copy of your return form I'm near a computer now so I cant send you your items back. lucie702.[protected]

    0 Votes
  • Jr
      May 16, 2016

    Werte Firma, Ich habe die bestellte Ware von Ihnen doppelt erhalten und möchte eine Lieferung zurückschicken. Meine erste Beschwerde vom 03. 05. 2016 konnte mit der Lieferbestätigung nicht bearbeitet werden und es wurde vom Kundenservice Nr. [protected] auf den entsprechenden Link verwiesen. Ich möchte von Ihnen wissen wie ich die zweite Lieferung zurück senden kann und wie ich mein Geld zurück bekomme. Ich habe auf die Lieferung sehr lange warten müssen. Rebin ID: [protected] FROM: LTJS Jürgren Stephan Tel.: [protected]. Vielen dank für Ihre schnelle Rückantwort.

    0 Votes
  • E1
      Jun 20, 2016

    Wow! I was just gonna order 25 ball dresses from this company I got so turned off from all these complaints I'm wondering what to do

    0 Votes
  • Pa
      Jun 20, 2016

    I ordered a dress for a wedding and it came 1day before the wedding, the size was wrong and the quality was terrible. I ordered it 5 weeks in advance. I had to find a new dress fast. I have been unable to return it so I guess I lost the 200.00 I paid for it. This is a scam company. DO NOT USE this COMPANY !!! This site is a scam!!!

    0 Votes
  • Se
      Feb 27, 2018


    0 Votes

Post your comment