LG South Africa / no service no response
my LG washer/dryer combo gave me an error code, i logged a call for the repair, i was informed that i had to pay the call out fee of R427, 50 before anyone actually came out. I made payment on the 16 Jan 2009.on the 19 Jan a technician by the name of Regan came out, he informed me that it was the PC board and he would phone me with the price of the PC board the next day. He NEVER called. 2 days later on the 21 Jan, i phoned Cape Electronics(LG cape town) to find out the price of the part. The lady that answered knew nothing about it and said that she would find out from Regan and call me back. She did call me back and informed me that the part costs a further R891.97 and it had to be ordered from Johannesburg, so it would be here by the Monday.
Regan arrives on the Tuesday, 27 Jan with the part, but then sees that the latch is also broken and therefore the machine can NOT be fixed, he has to get that part from Johannesburg now and it costs a further R73.
I phoned his supervisor to complain, I got no where.
On the 28 Jan i called the call centre and explained by story, the lady said she would investigate and get back to me. She called me back later in the day to say she can not get hold of Cape Electronics and would call me back once she has heard from them. She NEVER called back.
On the 29 Jan i called the call centre again and spoke to Zamza who was unable to help me and referred me to another lady by the name of Sumaya, who NEVER called me back.
I called her back later and had to explain myself yet again.
she was rude and unhelpful.
later on the 29 Jan i called the head office and got the email address of the MD of LG South Africa and emailed him by story. I NEVER heard from him or any one from LG.
On the 30 Jan Regan finally arrived with the latch and fitted the part.
The machine worked 2 times and on the 5 Feb 2009 the machine made a sound and switched off, tripping the mains.
i phoned Regan and told him what happen, he said he would call me back by the next day no later than 12pm, as I was leaving on a overseas trip at 2pm.
He NEVER called.
i arrived back from holiday and on the 5 March I phoned Cape Electronics to speak to Regan and ask him when he will be coming out, he was not there, so i spoke to Arthur, who said he would get Regan to call me back.
Today is the 9 March, my machine is still broken, I have explained myself to at least 5 different people and emailed the MD and still nothing.
Life is good for LG, hey?????
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