LG PC Model XDT / irregularty in service during warranty period
This is to inform you that I Sanjeev Ghosh, Kolkata had purchased a LG Desktop PC Model XDT,Sl. No.702NLCP000379 From Prapoli Infonet PVT. Ltd., 110, College streetkolkata-12, on 27/07/2007, from 5th of October i having problem with thepower switch so i bothered to call at LG service center number andexplained the fact, i know a bit of hardware as well as software so iexplained them specifically that the problem is with the power switch, itwas 13th of October at 9/9.30 in the morning i got the complain number A1300040, at 10.am i got a call from the LG service center Prosys Infosolution and again i had explained them my problem, then at 12noon service Engineer Mr Arjit Dhar called me up at my cell number and asked about theproblem again i explained him the whole fact he said he will come to myhouse at 2.pm, so i took Half day leave from my office and came back home but this engineer came to my house at 5.15pm, then he switched on mycomputer and again switched off that once and gave me a paper to sign inwhich it was mentioned " I am satisfied with the service and purduct isworking perfectly" then i saw in the upper part of that service note sheet it was mention switch is not working need to replace, i argued with him that why i will sign when the work is not done, i asked him to give his snr.'s number, now i spoke to Mr Prabhakar Barik and explaied him what his engineer has done, he said directly he can do nothing more then that if youwant to complain to any body you can do it then, i spoke to Mr. Pradip Singh he said give me 2, 3 days time i will fix your problem, on is 26th of october iwrote a letter to email@example.com mentioning all the details and got reply from me Ankit Singh as follows "We acknowledge your mail and really appreciate your effort for sharing yourconcerns with us through our web services. Further to your query, we haveforwarded your issue to concerned Branch service incharge and assure youthat an immediate step would be taken in this regard. Please don't hesitate to contact our Branch service incharge Mr. .................. if you need any more information on his mobile number 98300****4. "
then i bother to call the branch incharge on 26 at 11 am , Mr. Abhoy Tewari - Branch service incharge, i called him him on 26th itself at 11am in the morning, he said he will call me but did'nt bother to at last in the evening i bother to call him up to know the status he said he is looking to it and let me know next on 27 in the morning hours no call from his side, then again i bothered to call him up at 1.30pm he said he was having lunch and as soon as he finishes his lunch he would give me a call. 27th whole day gone, 28th whole day gone and today 29th it 12.07pm he didn't bother to let me know the status so i bother to give him call he says yet he is to receive the parts. now my question is have i purchsed a non branded Pc so that i will have to suffer like this ??? or what is the exact problem ??? i don't understand from where this parts of my pc is coming that it is 16th day after complain and service center is yet to receive it ?? to whom i can complain regarding this ?? bcos everyday i have to spent lots of money in calling these Lg guys to know the status. please let me know and explain all the above mentioned points. also let me know the phone numbers of Regional service Incharge and National service incharge with there email ID.
1st complain number A1300040
2nd reminder Complain ID-N7CA2505692
29/10 - 3rd reminder.
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