LG India / customer harassment!
This is to inform you about your pathetic Services for attending a service call for the monitor purchased just 5 days back which was 2nd LG monitor within 10 days for the same customer at Ulhasnagar. The call was made on 23/08/2007 at 8:15 am to the toll free number [protected] and the complaint number was obtained [protected]. and the assurance was given that it will be attended within 24 hours. but till today the complaint has not been attended i.e. 27/08/2007 time 11:30 AM. In the meantime i had call n number of times to the call center as well as JD Electronics at thane and spoke to many people namely Mr. Pankaj at JD, Mr. Darshan, Mr. Kurlappa Rao, Mr. Vaihav and still in the process to get the complaint attended. As informed this is the 2nd LG monitor gone bad in 10 days and due to that the computer system is returned as no one attended the call from your end. I am very sorry to say that such kind of useless co-ordination and service was not expected from a brand name like LG. and will definitely take care in future to avoid buying such products and make others to follow the same. Pls give me clarification on why the complaint was not attended in the due course and why these senior people are not held responsible for the losses i have to bear due to your service center negligence. I am expecting a reply in this regard as well as the number for the higher authority. This matter will be soon published in all the existing IT Magazine's for your information. Pls don't treat this as an threat. But i will see to that nobody else will suffer from such harassment and pain. The copy of the mail has been sent to TAIT also. Thanks Satish.
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