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Lg Cell Phone / new phone — part missing

1 Dickson City, PA, United States Review updated:

I purchased a new LG cell phone in a sealed package. Upon opening the package and reading the enclosed user guide-page 5 states "Check To Make Sure That You Have All The Parts Shown Below"-which includes a headset that was missing from the package. After trying to go back to the store purchased at (Sears) I was told that because it was a sealed package with a part missing I would have to contact the LG Customer Service Dept. and have them send me the missing item at no charge. What a joke, after talking to a CSR person followd by 2 CSR managers and even faxing to one of the managers a copy of page 5 in the user guide, I was told they would not send me a replacement for the missing headset at no charge--I would have to purchase the item at regular price. How can it be that any company that gives a consumer a clearly written user guide showing all the parts that should be shipped with an item could possibly tell the consumer--we will not provide the missing part at no charge? This is ridiculous, if not downright illegal. Never will purchase any item large or small from a company that rips off it's customers like LG does.

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Comments

  • Ih
      16th of Sep, 2009
    0 Votes
    Lg Cell Phone - Battary not available
    LG
    United States

    We bought three LG 5500 phones in May, 2009. By August one failed completely. No visual. Total darkness. The second cracked and bled though so nothing could be seen on the screen. Service dept. wanted me to pay for repair. Products suck. Don't buy them

  • Lu
      20th of Oct, 2009
    0 Votes

    I bought my son LG 5500 in may 2009, now in October 2009, his screen started being upside down and now is blank most of the time. Very disappointed.

  • Bn
      29th of Mar, 2010
    0 Votes
    Lg Cell Phone - Battary not available
    India

    Hollo,
    1. I have LG mobile phone. Old one but I love it very much.I lost faith in LG these days, where as I had every thing LG with me. I have spent more than the cost of the set by now. There is no place in India i tied to get battery for my set. The model is ccc 600. Can you help me to regain he lost hope. I wwill be at bnvenu1959@gmail.com

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