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LG 320 COMBI FRIGDE / my fridge is over freezing, have submitted complaint to seller and nothing has been done about it.

1 South Africa

I recently bought an LG 320 Combi Metalic Fridge from Dion in Boksburg, South Africa on the 16the August 2007, but had the fridge delivered to me on the 5th September 2007. At the beginning of December 2007, I noticed that the freezer at the bottom was over freezing and the bottom door could not close completely but the temperature was on 1 degrees . Then I decided to defrost it and it was ok. Then when I switched it back on it would over freeze again, this time I couldn't even open the first two top shelves . Then I reported it to Dion on the 28th December 2007, where I was told I will receive a phone call as to when a Technicain will come and have it checked. Then I phoned again on the 4th January and I was told not to worry, this matter has been reported to LG. I phoned again on the 5th Janaury 2008 and the lady I spoke told me that the matter has been reported to LG and there is nothing she can do about it as it the festive season, technicains are still on holiday. In the meantime, my freezer door is opened and it is frozen. Then on the evening of the 5th January 2008, I decided to defrost the frigde again. It took 2 full days to let the fridge defrost completely. I had to throw away food because it was off. Right now I do not have a fridge and I have no idea how long that is going to take before I can get a technicain to come over and get it checked. I am so, so disappointed with the service I am currently receiving from both LG Technicain and Dion. If this issue is not attended to , this time i am going straight to the Consumer Council and it will be in the front page of a local newspaper. I hope I will receive assitance as soon as possible

Best Regards
Kgomotso Morusi

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