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LG 22LE5300.AUS / no satisfaction

1 Roanoke, VA, United States Review updated:

- Be Wary
- Good Clear Picture and Sound (when they work)
- Need Better Customer Service from HHGREGG & LG

I bought a brand new 22LE5300.AUS TV from HHGREGG in July 2010. This was the third LG product I had bought. I loved my first LG TV and the washer is only a few months old and so far we like it. However, this 22LE5300.AUS TV has left me not ever buying another LG product.

After a month, the TV started to have problems. The following is the problems:
1- This happens purely randomly for the past three months. I will be watching TV then I hear a beep from the TV and the sound goes all the way down to 0. The remote will not work and the TV buttons will not work. I have to unplug the TV unit and replug it to make it work properly again.
2- Since I bought the TV I had been missing a few channels. I thought this was normal for this TV. All of my other TVs get the missing channels. I have physically moved this TV into multiple other rooms and rescanned the channels. The channels I am supposed to get do not show. I have another LG 22" LCD HD TV and it gets those missing channels as well as all my other TVs in the home.
3- For the past month I have been loosing HD channels (channels in the upper DTV range). All my other TVs get them. Also, some of the HD channels are pixilated (sort of scrambled like) but I was getting them perfectly a month ago. All my other TVs get the missing channels and are not pixilated, even my other LG 22" LCD HD TV gets perfect reception. The cable company has been out to my home and it is not any problem with the cable. My other TVs are not having these problems, only the 22LE5300.AUS.

I called the LG customer service center numerous times. They gave me a weird explanation about the problems. I took it that their people were knowledgeable and did what they told me. This dragged on for just under four months. I lost the opportunity to take it back to the store.

Finially a LG customer service personnel told me that the unit needed to go to a repair center to be fixed. I asked for a new unit and have this one shipped back so that I could have a TV for the holidays. The person said they would repair it and have it back as quick as possible. I also sent in an email and put a letter in the box to make sure the repair service knew exactly what the TV issues were.

I do not know why I could not have taken it to one of two local service centers in my area but I sent it in anyway. I sent the TV unit in for repairs.

I got my repaired TV back on December 1, 2010. That TV was in pristine condition when I sent it in except for those issues listed above. What I got back was the TV with the same problems and further it stated on the return paper inside the box that the TV had scratches on the cabinet. I called LG customer service 15 minutes after receiving the repaired unit. I got another weird response from the service agent so asked for a supervisor. He told me to send it back and it would be repaired, again. I asked for a new TV to be sent to me and that LG send me a return shipping label for this broken TV. He said no that it would be repaired.

I did not want to send it in the first time as I thought the shipping would be hard on the unit in the first place.

HHGREGG help me very little as it was past their 14 day return policy. However, they will not exchange it for the same TV. They want me to send it to them also to be fixed. I paid for a new TV I should get a new working TV and not a repaired (2nd time for the same issues), reconditioned, or refurbished one.

I had read online reviews and people have told me at the stores not to buy LG products. They said that customer service was atrocious and nonexistent. Everyone I asked about this 22LE5300.AUS TV told me to stay away from LG products and that I would regret buying anything from LG once I have to deal with LG’s customer service. I did not listen and bought another LG product as I had good experience with my other LG products.

LG Customer Service Promise:
"Providing the Best Service" - I do not think so. Some agents can barely speak English and I can't understand some of their agents.
"Showing Kindness & Respect" - Only to a point then they turn nasty.
"Fixing It Right the First Time" - Laughable and downright a lie.

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Comments

  • Jc
      9th of Dec, 2010

    Same boat here with other LG products. I won't ever use them again either. Hope their company goes belly-up because they have no customer service what-so-ever.

    0 Votes

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