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Les Schwab Tire Centers / poor customer service

1 United States

The last 5 visits to Les schwab and something was either not done right or broken on my wifes and my vehicles. They put the wrong brake calipers on my wifes suv and we ran it for 6 months with brake shudder until we called them and they said they installed the wrong parts. I had my tires swapped to winter tires and they didnt get the balance right so i had to take it back to have them rebalanced the next day. My last 3 visits to a les schwab yielded broken studs on my vehicle that they did not tell me about and when i picked up the vehicle I had to go tell them Hey why do I have broken studs on my car and you did not call or come out up front about it? This will be the last set of tires I buy from them. They always fix their foul ups after they are caught and never own up to the problem that they have poor quality control. I never see the smile or a friendly face at the local les schwab. I have been a loyal customer for 28 years but in the last year i have lost my respect for them.


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