Diesel ECM Exchange’s earns a 1.0-star rating from 3 reviews and 2 complaints, showing that the majority of customers are dissatisfied with their engine control modules and service.
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Rip off
I sent my tcm core to get rebuilt for $495.00 After 3 weeks they said can not be repair, but the have a new rebuilt for $1500. I ordered it since my customer is anxious to get is truck back. Got the new computer and the new tcm wasn't able to communicate with the scanner. After long weeks with support (very difficult to get a hold of some one. support is almost non existing) to try to get this resolved I decided to send it back for a refund. Finally they declined the refund because it was 10 days late after the 60 days return. Not only they stealing my $1500.00 but they have the original core and the new computer. Totally a rip off. Use it at your own risk.
Thiefs
Sent my ECM in they said they couldnt fix it and wanted to charge me another $1100 bucks on top of the 500 I already spent. I can get a new one for 1200 so I had them send it back. Well should of saw these reviews or read the return policy because they basically dont do anything and take your money. Horrible company that doesnt respond. Thanks for nothing.
Recommendation: DO NOT USE!!
3 bad ecm. Horrible company
Went through 3 ecm with them. According to them they were quality tested. My mechanic said different. Truck wouldn't start put out codes. Finally got 3rd one in and got it tested from cat dealer and again no good. Wasted 1500.00 on labor swapping them all out and 1700.00 on ecm I couldn't use. No call back or email. Filed with bbb and consumer affairs for refund. Never work with these crooks
HORRIBLE EXPERIENCE... I purchased a ECM for a C-15 Caterpillar for $1995.00 and upon receiving the unit, we installed it to learn that the unit would NOT START the truck. I was instructed to send the unit back for a refund, and I was charged $895 for sending it, therefore I received a refund of $1100. Every time I've attempted to reach out to someone, I'm always told I have to contact them via email, but in the process of you purchasing you can get LIVE help each and every time you call. These are some STONE COLD THEIVES, AND DON'T CARE ABOUT THE PRODUCT THEY SELL YOU AND DEFINITELY DON'T CARE BOUT CUSTOMERS.
Diesel ECM Exchange Complaints 2
Not programmed ecm; deducted refund by $600
THIS IS A FRAUDULENT COMPANY! SHADY SCAMMING DISHONEST company! Do not use them. We purchased an ECM on 1/7/24, They acknowledged the order and then asked for the details of the truck, VIN, etc... We supplied that info on 1/7/24, they confirmed and said they would reprogram your unit correctly for your vehicle. on 1/9/24 we asked when we should expect to...
Read full review of Diesel ECM ExchangeDiesel ECM exchange
THIS IS A FRAUDULENT COMPANY! do not use them. I blame you Google for allowing them the top spot in your search engine! I sent the original ECM in good faith for repairs. They told me core was unrepairable and charged me $2000 U.S. for another core. It was the wrong ECM for my engine. I asked for a refund of money and my original ECM. I sent their core back to them and I still have not received any funds or my original ECM. At first they would respond to my calls but gave a different answer for progress update of my returns. When I started questioning the excuses for length of time on return Brian started giving an attitude and screamed at me "I don't care". Billing department does not answer emails ever. Now they do not calls or texts. As they screen their calls to avoid people.
Claimed loss: I have not lost $2000 U.S. cash and an ECM that will cost me another $2000 to replace for a core to start over.
Desired outcome: I just want all money and my original core returned.
Is Diesel ECM Exchange Legit?
Diesel ECM Exchange earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
A long registered date for dieselecmexchange.com can be seen as a positive aspect for Diesel ECM Exchange as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Diesel ECM Exchange's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Dieselecmexchange.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Dieselecmexchange.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Dieselecmexchange.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Dieselecmexchange.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The dieselecmexchange.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Diesel ECM Exchange. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Diesel ECM Exchange complaint handling
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Diesel ECM Exchange Contacts
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Diesel ECM Exchange phone numbers+1 (888) 383-4573+1 (888) 383-4573Click up if you have successfully reached Diesel ECM Exchange by calling +1 (888) 383-4573 phone number 0 0 users reported that they have successfully reached Diesel ECM Exchange by calling +1 (888) 383-4573 phone number Click down if you have unsuccessfully reached Diesel ECM Exchange by calling +1 (888) 383-4573 phone number 0 0 users reported that they have UNsuccessfully reached Diesel ECM Exchange by calling +1 (888) 383-4573 phone number
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Diesel ECM Exchange emailssales@dieselecmexchange.com79%Confidence score: 79%Sales
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Diesel ECM Exchange address8208 Brownleigh Drive, Suite 100, Raleigh, North Carolina, 27617, United States
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Diesel ECM Exchange social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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