I have been disappointed by Les Schwab service before, but they did not do anything to harm my car. On 11/11/2010 I took my car in for a tire repair due to a nail puncture. Typically I do that repair at home, but this time the repair require a patch from the inside of the tire. I called about 30 minutes prior to bringing my car in and confirmed that the price for the repair is $13.75 (too good right?). Drop the car off then waited in their waiting room, which is a bad idea. I usually stand around to keep an eye or 2 on all service guys to make sure they don't pull anything shady, but I let my guard down this time. About 20 minutes after they have my car and the tire removed from the wheel, a guy (whose name is Andy) came out and let me know that the nail that puncture my tire had caused major damage to the inside layer and they recommended a new tire which cost $228. I refused their recommendation and took my tire home. Next day, I re-examined the tire and the damaged area and found that it was not caused by the nail, but with left over rubber shaving of sign being grinded :(. What can I do at this point? I have pictures of this as prove if anyone is interested. DO NOT go LES SCHWAB for anything as their business is based on lies and scam!
From the photos you have attached, it's clear the tire was unrepairable, both because of the size of damage to the inner liner and the area of the tire that was damaged by the nail. If any questions about what repairs any reputable shop will do, you might google RMA tire repair standards, it will show your tire was definitely unrepairable. Any loose rubber in the tire was caused from running the tire underinflated, not from being improperly buffed.