LensCrafters / breach of contract
I reported this Lenscrafters to the better business bureau.
I went to Lenscrafters to get contacts. I paid $120 for my trial pair. Per contract, the $120 included the eye exam, the trial contacts, and the follow up appointment during the "trial period." After two weeks my contacts began to burn my eyes very badly. I contacted the doctor for a follow up appointment. When I arrived, the receptionist told me that if the cause of my burning eyes was "medical" and not caused by the contacts I would have to pay for the entire office visit out of pocket. I had no problems with my eyes when I didn't wear the contacts. It was clearly the contacts that were making my eyes burn. When I asked how much an office visit would cost she rudely said she didn't know and couldn't even try to estimate. When I retorted that I shouldn't have to pay anything because I am still within my "trial period" she told me when I got my prescription (to get my glasses by the way) the trial period had ended. I am a lawyer. I read fine print. The trial period does not end with the prescription.
Eventually, the doctor came out to address my concerns. I ended up paying $30 to ensure my burning eyes were okay; and $150 total to own a pair of contacts that burn my eyes. If you want to be treated like crap, and experience a breach of contract...this is the place to go.
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