I placed an order on 10/14. Their website says that it takes about a week to deliver unless it is a complex...
Stop. Don't spend a dime with this company. My glasses and frames lasted less than 30 days. I did reach their customer service department once, but their attempt at English was non-discernible. 100% satisfaction guarantee, as advertized, does not exist. I have not heard back from them from the last 4 emails in 90 days. Sticking their heads in the sand does not may their lack of care go away. If they can't remake them, more like they won't remake them, I expected my $127.85 refunded. Transaction 4CV95617JL695173S. Still waiting. Set, Oct, Nov: still waiting.
Have now used Bestpriceglasses.com twice and been very satisfied each time. About to use them yet again. Great to have a spare set of eyeglasses in the office or in the reading room.
When I ordered my first eye glasses at bestpriceglasses.com, I was a little sceptical. When I received them in the mail, I was completely satisfied. I have had numerous compliments and people can not believe what I paid. I will definitely be ordering more in the future. Next week I will buy the third pair for my sun.
I have recommended www.bestpriceglasses.com to all my friends.
This company has the worst customer service available. Everytime I would talk to someone via the customer service online service I was told each time that my glasses were being shipped that very day and to wait 3-4 days for delivery and I would be sent a tracking number for delivery. I would print the conversation and save it. I would wait 2 days and call again since no number was sent to me, and again was told the glasses were being sent out that very day. When I read the last conversation I was called a liar and told the conversation never took place. After 3 weeks and four additonal calls "Sam" told put me on hold and said he had a tracker number for me because they had shipped out already. While I was talking to Sam I checked the USPS website and found that the tracker number was created just 4 minutes earlier. When I told Sam this he just said have a good evening and disconnected from me. Well two days later it stated the package was picked up and now I will wait to see if I just get an empty box or the glasses I ordered. I have already contacted the bank to let them know what is going on. They assured me they will reverse the charge on my credit card it the product is not correct. STAY AWAY FROM THIS COMPANY...BEWARE
Ordered a pair of replacement glasses for my father from Best Price Glasses. Com. When the glasses arrived they were of poor quality as the frames were extremely cheaply made and were of the incorrect size. The lenses had rough edges around where they fit into the frame. The glasses were ordered to have a grey tint but instead were tinted green! If the quality and incorrect tint weren't enough my father could not see properly with these glasses even though it was the exact same prescription as his previous glasses, these were just replacements. The lenses were of poor quality and made incorrectly as was verified by the optometrist who performed the eye exam and examined this pair of glasses.
BestPriceGlasses.Com did not reply to any of my emails requesting a refund for the glasses. I have to say the customer service is very poor. You may save a bit of money ordering from them but in the long run its far better to have your glasses made locally. My father had a pair made by Sears Optical and they were made perfect the first time out.
For these reasons, especially the non response to the problem from them, I would not recommend Best Price Glasses . Com.
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