The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

LensCrafters / polarization problem with sunglasses

1 United States Review updated:
Contact information:

I purchased a pair of Ray Ban sunglasses in November of 2007 from the Lenscrafters in Bakersfield, California. In May 2008, I noticed that the lenses had cracks horizontally in the polarization tinting on both lenses. It cost me $130 to have new lenses installed. (Lenscrafters said the lenses were scratched). The cracks looked exactly like a bad window tinting job you see on the rear window of a car after a few years.

I looked at the new lenses and noticed that in one month, the polarization tinting was appearing to stretch and distort in the corners of the lenses. On August 28, 2008, after only 3 months, the right lenses had the same cracking in the tint that the previous pair had. Lenscrafters replaced both lenses without charge but I have a feeling that this will reoccur again.

Sort by: UpDate | Rating


  • Ka
      29th of Apr, 2009
    +1 Votes

    Lenscrafters does not tint polarized lenses, nor do they tint them like a vehicle's windows. It isn't a piece of film they place over clear lenses to create the effect of polarization. Maybe you are confused or the customer service did not do a very good job at explaining what lenses you were purchasing?

    Make sure to only clean them with 100% cotton towels (not Kleenex), never use dishsoap or Windex because the chemicals can eat the lenses, do not leave them in a hot place for an extended amount of time (ex: car in the summer), and remember to place your sunglasses back in their case when not in use.

    I know having scratches appear really sucks, especially when you look at the price, but remember to be as gentle with them as you would be with something else for the same price!

  • Su
      9th of Jun, 2009
    0 Votes

    Also if exposed to saltwater or chemicals can cause problems with the polarization!

  • Ja
      15th of Feb, 2010
    0 Votes

    Do you have a clue as to what you are talking about? A polarized lens has a film called a polarized laminate attached to it! Any half wit optician knows that. The fracture marks the customer saw in his lenses were due to improper fit of the lens. the rainbow looking colors that appear before the cracks are caused by stress on the lens; the lens was cut slightly to large and when inserted into the frame was squeezed or bent away from the actual base and cross curves, not only will this result in a cracked lens but surface delamination may also occur. Somtimes labs like The one here, will try to hand edge the lens and the result is usually a ring or unsightly white ness that traces the edges of the lens. the customer should call the corporate Luxotica and demand a refund. I hate when people try to justify secondhand quality work as a customers issue! The store manager ANITA, or Lab Manager Will should be able to help the customer with his or her refund.

  • Ro
      15th of Nov, 2014
    0 Votes

    I bought a pair of Ray Ban with Polarization in 2011 and now have issues the lens. I took them into the store and they said it was salt water or Hawaii weather that has destroyed the polarization portion to the lens?
    I am not on a boat all day or live by the ocean and cannot see why this should be happening. I really
    thinks its a bad product they have issued. They sold me a plastic type of lens instead of the glass ones because they do not make a polarized lens for this particular model. I am still going to get to the bottom of
    the issue and think they have defective lens because I have a pair of Style Eyes glasses with the exact plastic polarized lens and they are still perfect and they are much older too.

Post your comment