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LensCrafters / eye exam / insurance

1 Augusta, GA, United States Review updated:

Last week, we went to Lenscrafters to have eye exams for my kids. We gave our insurance cards and waited for hours to have an exam. After the eye exams, they said Lenscrafters don't accept our insurance company anymore. As a result we had to pay the full charge. They didn't tell us that before the eye exams. If I knew about the changes in insurance policy, we wouldn't get the eye exams!! I am very dissappointed with the service. I won't go there ever again.

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  • Sw
      20th of Mar, 2010
    0 Votes

    Umm, hello? Isn't it YOUR responsibility to find out who is a direct provider for your insurance??? LensCrafters has thousands of customers, they can possibly know who and what each insurance covers. People should take a little more responsibility for their own benefits. I wouldn't expect my primary care doctor to do the leg work in finding out where I can go for covered services. You know that packet of info your company sends about your benefits? TRY READING IT!

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