Lens.com / No delivery and poor service
I had a very similar experience as the other complaints. First my order was canceled without being informed as there was a typo in the prescription numbers. I only discovered it was canceled after logging in to check on the status. My doctor’s office called lens.com to clarify the issue and said the representative was extremely rude. I was then told that it would take 5 business days to process. After about 7 business days I called and emailed and was not called back. I finally was able to speak to a manager after insisting and holding on the phone for a while (they will not return calls, so had to hold) and was informed that it would take 7-10 business days. After 13 business days and my order still in “processing” I canceled my order. After I canceled on the phone, I checked on line, and the order was not canceled, so I had to call back.
I found that Costco provided the same price per box, no shipping charges, and would overnight my order. I too wish I had read posts about their horrible service. I honestly think they either wait to purchase large orders so customers have to wait until they have enough customers for a large bulk order, or that they are sourcing from overseas. I will NEVER do business with them again and will spread the word about their lack of customer service.
More Lens.com Complaints & Reviews
- Lens.com - Dishonesty and unreliable/rude service 
- Lens.com - Surprise Handling Fee 
- Lens.com - unauthorized charges 
- Lens.com - Undelivered Order
- Lens.com - wrong contacts
- Lens.com - Never again!!!
- Lens.com - Return/credit and complete lack of customer service 
- Lens.com - non delivery
- Lens.com - fraud will not refund, rude
- Lens.com - Wrong Script, non-returnable