LBC Express
reviews and complaints

Good morning! My shipment to Ms Marilene Macagba last Thursday with tracking number [protected] was undelivered to the recipient. I'm requesting for re delivery today to the indicated address given or please contact the recipient with mobile no. [protected] or [protected] for proper communication. Please act on this ASAP. Thank you & God bless.

Linafel H. Ambasan
Sende
Mobile no. [protected]

Good day,

The document i sent to 312 D A Bonifacio Street, Brgy. Hagdang Bato Itaas Mandaluyong City with tracking No. [protected]. Was not delivered, your online o status said the location was not found. It very unlikely because my client has already received parcels from LBC Express Before at the same Adress.
You suggested for a pick at San juan - Mandaluyong Branch. Unfortunately it is far from the location of my client and she don't have the luxury of time to pick it uo her self due to work.

My concern is to request a RE- DELIVERY to the same location.
my client will not pick it up due to work and we paid for a door to door delivery.

312 D A Bonifacio Street, Brgy. Hagdang Bato, Itass Mandaluyong City.

i hope you will address my concern.

thanks

Good day!

Just tracked my package air shipped from Taguig, Metro Manila (08.09.18) and found out that it went straight to LBC Tagoloan, Misamis Oriental when the address specified is at Camp Phillips, Manolo Fortich, Bukidnon. We do have LBC outlets near Camp Phillips like LBC Puerto, Cagayan de Oro. I need to use the items on early Sunday morning and it is very disappointing to know "Hari ng Padala" that my package is moving back and forth contrary to usual expectation.

Attached are documents to support the claim. Please facilitate.

Thank you.

Barlow Ragasajo Campano
Chemical Engineer 19755
Pollution Control Officer Level II
Mobile No.: +63 [protected]

i've been sending packages (electronics, gadgets etc.) to the philippines for more than 5 years and it appears they change the rules every single year and its beginning to be inconvenient. I hope you improve your services next time.

Hi LBC,

Please sort this out ASAP. as per track and trace online, you tried to deliver the shipment but i was not present. but I was at the address whole day, waiting for your delivery man, but no one showed up. so please do your job.

August 09, 2018 Ready for delivery. Please expect delivery within the day.
August 08, 2018 We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day.
August 08, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Arrived at SF - CEBU.
August 06, 2018 Forwarded to SF - CEBU.
August 06, 2018 Arrived at SCS COURIER FACILITY - MANILA.

Tracking Number
[protected]

Date of Last Status Transaction Status
August 08, 2018 Arrived at SCS RETURNS.
August 07, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 07, 2018 Arrived at CUBAO DELIVERY TEAM 2.
August 07, 2018 Forwarded to CUBAO DELIVERY HUB 2.
August 06, 2018 Arrived at METRO MANILA AREA.
August 06, 2018 Forwarded to METRO MANILA AREA.
August 06, 2018 Arrived at SCS COURIER FACILITY - MANILA.

yesterday someone message me about the COD that I've purchase to lazada that they were going to deliver the item yesterday. I been waiting for so long yesterday but they didnt informed me anything about the delivery if they were going to deliver or not. This morning I tracked the item the latest update is stated that they were tried to deliver the item but there is a request to postpone it. whats wrong with it? I badly needed the item now coz im leaving this sunday going to manila so i need it to be delivered today asap. This is Rey Saurin the tracking code of my item is [protected]

my package was not delivered and i am to pick it up on the warehouse that is secluded from the people. damn! i have to pay for the delivery and now i have to pay for the fare that might end up double the price of the delivery fee! [censored] you LBC! plus your employees are not answering their cellphones when i am trying to contact them again that they need to change the place where i can pick up my package that WAS NOT DELIVERED! MY TRACKING NUMBER IS [protected]. I NEED MY REFUND AND PAY ME FOR THE ADDITIONAL EXPENSES YOU PEOPLE COST ME FOR TRAVELING BACK AND FORTH TO KNOW IF MY PACKAGE IS DELIVERED OR NOT!

August 08, 2018 Arrived at SCS RETURNS.
August 07, 2018 Shipment issue. Please get in touch with us through our official customer care channels.
August 07, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
August 06, 2018 Ready for delivery. Please expect delivery within the day.
August 06, 2018 Arrived at UPPER LAGUNA DELIVERY TEAM.
August 05, 2018 Forwarded to UPPER LAGUNA DELIVERY HUB.
August 05, 2018 Arrived at SOUTH LUZON AREA.
August 04, 2018 Forwarded to SOUTH LUZON AREA.
August 04, 2018 Arrived at SCS COURIER FACILITY - MANILA.

I didn't receive the items that was supposed to be delivered on august 7, 2018. Here's the tracking no. [protected]. Please resend it to Lemuel Basileyo addressed at #65 Brgy. Lingga, Calamba City Laguna. or to my Company
Address. global Medical Center of Laguna KM 47, National Highway Brgy Banlic Cabuyao City Laguna

I would like to raise my concern about the package which unable to deliver when i checked yesterday thru online it state "the recipient unknown to the given address "the address was provide was clear and correct and beside its subdivision easier to locate the address. When i found out it wasn't received I immediately sent an email to ur customer service and was hoping for the reponse but unfortunately no reply even
This is the tracking # [protected]

1 got a text from LBC that they are going to deliver within the day. I waited until evening but they did not came. I did not receive any call from them asking for the location of our house f they cant find it even it is impossible because it is located just beside the road. What makes me angry is their online tracking of the item. How can they report that the delivery was unsuccessful due to payment issues during delivey when the truth is they did not do their job right in delivering the package. Contact number is indicated in the package and I am sure that it has a complete address so there is no reason fr them not to deliver the package. They are so irresponsible!

I would like to complain about the shipment I am expecting to be delivered today. I ordered it thru Shopee. Ref#[protected]. I work from home and I badly need it tonight! My address is clear, Clemente apartment 83 C Mabiyaya st. Masagana Homes, Sta Rita, Guiguinto, Bulacan. I was waiting all day and to my surprise the order was tagged delivery failed and Medina family doesn't know me. I don't have a neighbor that has a Medina last name. I have a meeting tonight online with a client and I will loose $600 because of this. I've been waiting for the shipment. Please investigate and ask your delivery man where the hell is that Medina Family?! I am so pissed right now! I need the item tonight or you will pay for the shipment! Call me at [protected]. And oh, I also have a contact number on the shipment, why didn't he send me a text message. You guys will pay for this!

Tracking No.: [protected]
Hello! If you can't deliver it to my address, i'll just pick it up to the nearest branch (Festival Mall Alabang or Ayala Mall South Park). I have an LBC account so I think you have my contact information if there's no details provided by the sender.

Here's what i've got from your website after BDO texted me about the parcel (about to be received today) :
06-Aug-18 Arrived at SCS RETURNS.
04-Aug-18 Shipment issue. Please get in touch with us through our official customer care channels.
04-Aug-18 Ready for delivery. Please expect delivery within the day.
04-Aug-18 We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels.
04-Aug-18 Ready for delivery. Please expect delivery within the day.

I made my payment for SSS short term loan in Greenbelt Makati Philippines Branch on July 29, 2018 but until now my payment still not posted in my account. Supposed to be the payment will be posted 3 working days after the payment was made. Because of this, i'm already worrying about the penalty.
Reference No.: 1-[protected]
TPA ID/User: 6204/TPA6204

My contact no.: [protected]

[protected] that's my tracking number. When I tracked it online you're page said that I'm not known on the address I have given. But it's really impossible because last week I also used that exact address for my JRS package and I received it. How can I get my package? Please reply asap. Thank you. I need to get that package as soon as possible because it was shipped last Aug 1, 2018 and until now I haven't received it. You didn't even tried to contact me when you can't find me.

was expecting a document since 08/02 because bdo already texted me that it is already out for delivery.eventhough my work starts at 4pm, i waited but no one called or texted me that they are alredy outside the house or he is on the way.i was not expecting it to be delivered that day due to heavy rain.i checked the tracker but they said that i am bot home @2pm but im home no one called nor texted me. on 08/03 same thing happened same time and same reason but hell im home waiting for the delivery and now no one still came out to deliver the document that is very important..this is the 2nd delivery that failed..they said that the house location is unknown but we are receiving deliveries in our home through lbc..whats wrong with the delivery of lbc?where are my documents?!?!?

Why those LBC in provinces are allowing customers to send electronic gadgets without packing it in a plastic container? But here in Metro Manila, they are so damn strict! This is a big problem in every service center here in Metro. Dapat wag nyo nang payagan sa inbound pa lang kung hihigpitan nyo rin lang pag pabalik na sa province! Ayusin nyo naman policy nyo!

to whom it may concern I just want to complain about my lost items when I received my parcel through pick up at your LBC arnaiz branch February pa po ito nangyari and nareport na din po ang incident sa Customer Service. I was adviced by arnaiz branch na makipag communicate sa shipper at sa branch na pinadalan which is LBC sm san mateo branch, ticket number [protected]. Since naireport na daw po wait for text, ang san mateo branch they said tinatawagan ang shipper ko dahil need ang shipper's disposition daw, but wala naman po tumatawag nor ngtetext. so sino po ba ang nanloloko yung san mateo branch? then nagpunta ulit saknila dahil sabi nga d sumasagot para iclear na wala naman narereceive na text or call. So again sabi ng branch wait nlng sa text for refund approval.. upto now wala pa din po.. tiwala kami sa service so we were waiting pero till now wala. Sana naman po pagtuunan nyo po ng pansin.. Ang mga nag uupdate nga po hindi naaasikaso pano pa ang mga walang oras mag update.

To : LBC BATANGAS
Complaining of: Balikbayan Box
Expected time of delivery: July 28 but since they cannot find my address they return back to delivery hub instead of calling my provided mobile no.
July 30- i called LBc but they didnt endorse my box to the delivery staff, 'was expecting today but i didn't receive my box yet
this was my 2nd time to experience the delayed in delivery, please do the necessary action

Hi, Im the recipient of tracking number [protected] .
Received a text from courier that my item is for COD . I texted him that the item is for drop off. He is asking for a proof which is really hassle for me, Now the status is undelivered due to payment issue . My seller already sent proof to email which i found on website [protected]@lbcexpress.com.
Can i just send a screenshot to your Email? Let me know what is your Email address