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LBC Express Customer Service Phone, Email, Contacts

LBC Express
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1.0 2799 Reviews

LBC Express Complaints Summary

25 Resolved
2772 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LBC Express reviews & complaints 2799

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Newest LBC Express reviews & complaints

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R
7:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express delivery of document

I would like to complain the
delay in the delivery of my documents forwarded last January 12, 2019 thru your Floridablanca branch with tracking number [protected]. Had it not been with our personal visit with your branch, we will not learn that document was not successfully delivered due to recipient has moved out (please note that I have written 2 recipients for whomever is available to receive the said docs from our HR department in Makati City, the 1st recipient was confirmed to have moved out but the 2nd recipient is still with the same address), upon learning that docs were undelivered, I have emailed your customer care regarding the status and re-delivery request to other alternative recipients, still from our HR department and received nothing but an electronic reply only. From there, I have checked through your portal the status of my docs via tracking number daily, however, status would only, if not: 1. Ready for delivery. Please expect delivery within the day or 2. Your shipment is ready for claiming at Makati Delivery Team 1. Please inform your recipient.

I have entrusted important documents to your company, instead of me going to Makati personally since I am not yet capable due to the recent operation I underwent, I just hope that you do your job, don't just move it, satisfy your customers!

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M
10:58 pm EST

LBC Express service of lbc

Date of Incident: January 18, 2019
Client number: [protected]
I ship the item last January 18, 2019 in LBC Roxas Avenue Branch, my customer inform me last January 22 that she didn't received any parcel from the LBC. Since then I track the LBC number and it states that the parcel is on the LIPA branch in the morning, January 23. The consignee ask the branch regarding if she had the parcel but it said that there's no parcel name to her. I called the LBC Robinson Roxas here, and told me the parcel is there in LIPA with the same date my consignee and me called and they gave me the # [protected], number is incorrect. As what I'm thinking they will deliver it. But it came up, still no delivery happened. The consignee flight back to the Saudi without item onhand. So who supposed to blame it? Your service is poor, you don't even guts to call the consignee if ever you don't know the address?
Today, my husband goes to LBC Roxas AVenue branch to request to ship back my item, however the branch told my husband that I need to pay the shipback fee? So where is the justice in there? Me, that I've paid the exact amount for the shipment but your service is poor. The delivery charge is expensive.
We don't have a choice my husband pay the ship back fee.

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J
8:31 am EST

LBC Express other items not received.

Jan. 24, 2019
Client name & #: allen jay b. dionio, [protected]
Client receiver & #: allen jeff b. dionio, [protected]

When I open it the package around 5:00pm this afternoon, i've notice that there is lack of items inside in the box. supposedly the item that inside inside in the box is shoes crocs and 5pcs of watches. there is missing items which is the 5pcs of watch that my brother give me.

Pleased help me to find it and help me in this problem. this is my first time that I have lost my item. I already so many times that my courier is lbc, I trusted lbc but this time I dont know.

Im not make any story of this. I am serious and I want to get back that items on me, its very sentimental value and its very expensive that watches.
Give me a good report on this or I will...

I send the picture of the item inside the box of a package that I received.

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I
1:54 am EST

LBC Express lbc padala

‌tracking : [protected]. I shipped the item monday before 4pm, its thursday and the receiver havent received the parcel until now. Spoke with customer service supervisors eric de vera and salve. Dave (eric's associate) adv that eric will call me back but never did, called the htline again, spoke with salve, salve contacted santiago, isabela branch but didnt do anything to get the shipping expedited. Now no one will receive the item anymore as recipient will now leave ph. Your customer service team is useless, inefficient and incompetent. Cant expedite process, cant come up with resolution.

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J
9:03 pm EST

LBC Express the delayed package from italy

Dear LBC Express/Lower Laguna Delivery Team,
I just wanted to complain about the package that we're supposed to receive from Italy.
It's been almost 3 months now since the package was sent from Florence, Italy. We just find it very unusual for our package to NOT be delivered to us in one to one and half month just like the usual. My grandmother always send our package through your delivering company or whatsoever and it only took 1 to 1 1/2 months to be delivered to us.
SO WHAT THE HECK HAPPENED TO OUR PACKAGE?! I used the Track and Trace feauture on your website and it was said there that the Package already arrived at LOWER LAGUNA DELIVERY TEAM on january 16, 2019 which is located at Binan City, Laguna. WE LIVE HERE IN STA ROSA, LAGUNA WHICH IS NOT VERY FAR FROM BINAN AT ALL!
WE ARE HOPING THAT YOU CAN HELP US RESOLVE THIS PROBLEM.

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J
7:37 am EST

LBC Express delivery issue

Hi LBC.

Ready for delivery tapos naging shipment issue.
Tapos wala man lang tawag from your associate.
Ano ibig sabihin nito. Ano yung issue?

Please call me about this. Parcel is from Lazada. It's been 2 weeks thay I've been waiting for that item. I tried to email and message your facebook but I'm not getti g aby response. This is so disappointing.

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Update by Jonel Pascua Estoesta
Jan 23, 2019 7:31 am EST

Hi LBC.

Ready for delivery tapos naging shipment issue.
Tapos wala man lang tawag from your associate.
Ano ibig sabihin nito. Ano yung issue?

Update by Jonel Pascua Estoesta
Jan 23, 2019 7:39 am EST

Ano ibig sabihin nito?

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D
9:33 pm EST

LBC Express service delivery

To LBC Management

I would like to complain the LBC España delivery team regarding on my package, due of their very slow action.
My package supposedly delivered yesterday Monday 01/21/19 but until now theres no package.
According to the system they've tried to deliver it yesterday but the address cannot be found. just wondering why they didn't try to call or text me to locate my Address if they really deliver the package!
Now its been 2 days but still no response..iwas trying to call the coatumer service but still no answer.

I dont know where is my pckage now

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R
8:48 am EST

LBC Express shipment issue

January 21, 2019 Shipment issue. Please get in touch with us through our official customer care channels.

Can you help me how to fix that issue because i dont know what to do. this was my first time to transac in LBC so i know it would be good to transact. please help me as soon as possible. i really need the item that i bought on the online shop.

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Update by Ren Amarante
Jan 22, 2019 9:02 am EST

Help me plss

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T
6:43 am EST

LBC Express shipment issue?

Tracking # [protected], please explain what happen to my parcel;

Date of last status transaction status
January 21, 2019 shipment issue. please get in touch with us through our official customer care channels.
January 21, 2019 ready for delivery. please expect delivery within the day.
January 21, 2019 arrived at metro davao delivery team 2.
January 19, 2019 forwarded to metro davao delivery team 2.
January 18, 2019 arrived at mindanao area.
January 18, 2019 forwarded to mindanao area.
January 18, 2019 forwarded to mindanao area from pending-hangar exchange.
January 07, 2019 arrived at pending-hangar exchange.
January 04, 2019 arrived at internal dispatch.
January 03, 2019 shipment is with a concern. please get in touch with us through our official customer care channels.
January 03, 2019 ready for delivery. please expect delivery within the day.
December 27, 2018 your shipment is ready for claiming at metro davao delivery team 2. please inform your recipient.
December 26, 2018 your shipment is ready for claiming at metro davao delivery team 2. please inform your recipient.
December 19, 2018 your shipment is ready for claiming at metro davao delivery team 2. please inform your recipient.
December 18, 2018 we tried to deliver your shipment but recipient's address cannot be located. please get in touch with us through our official customer care channels.
December 18, 2018 ready for delivery. please expect delivery within the day.
December 18, 2018 arrived at metro davao delivery team 2.
December 18, 2018 forwarded to metro davao delivery hub 2.
December 18, 2018 arrived at davao distribution.
December 17, 2018 forwarded to davao distribution.
December 17, 2018 arrived at cagayan distribution.
December 13, 2018 accepted at accepted at : sm hypermarket jmall.

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E
5:29 am EST

LBC Express service

Complaint: misinformation
1. Around nov 2018 - they were not letting me pickup my item bec name on the receiver did not state my 2nd name. How stupid was that when it was not the 1st first transaction with that branch. Same with farmers mall branch, they allow me with my first name. If its the ‘company policy' then you must train your employees well.

2. Jan 2019 - I was not able to pickup the item I purchase for more than 10days so I expected that the item had returned.

Jan 3: I checked the item if itwas really returned to the sender but the guy assisted me said that it was not arrived yet. I said the item sent on dec 23, he said it was okay bec lbc had delays with delivery during the holidays and advised me to return to 2nd week of jan.

Jan 2nd week: I checked again the item but another employees advised me that the item was returned jan 2, how [censored] was that right?

I was able to have the sender sent again the item on jan 15:

Jan 17: I checked if the item has arrived. Not yet but the branch asked for my number so he could inform me once arrived

Jan 18: he texted me that the item had finally arrived.

Jan 21: the guy on duty at around 7pm said he cant find my name on the list and the system was down to check the record and f*cking advising me to come back. I was really pissed and insisted to check their basket and guess what, I simply found my item. Just 3 guests that guy was assisting and he didnt even think to check my package in the basket. Are your printed list is the only way to check the items?

What else that lbc arayat cubao branch can do wrong? How many inconvenient they can make?

Can you do something about this?

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V
5:36 am EST

LBC Express my box was delivered soaking wet and all the artwork and book destroyed

I shipped 3 xl boxes from mall of asia lbc office january 5th
My boxes each cost almost 3k to shio and had about 4 k worth of stock inside
My first box arrived on wednesday the 9th january
This boxes was soaking wet and extremely damaged
When my staff signed for the box they did not notice the wet damage because it had been rewrapped in plastic to disguise the damage
The delivery guy then told me the next day when he delivered my second box that "your box was very wet because it was left at the bottom of the boat"
He said he will tell the dapa offive about my complate but still i have heard nothing about this problem being resolved
I will head to dapa office next week to file another complate

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8:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express document

January 15, 2019 in the afternoon my mother went to LBC express Vasra, Culiat branch to send a document. She filled all the necessary forms with the correct name of the receiver (Lourdes B. Dela Cruz) and paid the amount and so she got the receipt with the details of transaction and tracking number of the document.
So with the tracking number I could follow where the document is, yesterday with the use of the tracking number i knew that the document was already in the bulacan LBC team and the document will be delivered with in the day, but the document was not received yesterday and when I checked again the tracking number showed that the document was delivered to authorized family representative named Delos Reyes family.
Wow Dela Cruz is very different from delos reyes and how could you miss the address.
Please help me retrieve the very important documents and send it to the right address and right receiver with in the day or i will complain your company

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B
3:12 am EST

LBC Express parcel

Somebody took the parcel shipped by my mother josefina J. Lagrito last 01/12/19 with tracking number [protected] which was supposed to be picked up by Jasper P. Benitez at LBC Silay City Negros Occidental branch. We tracked the parcel by using the tracking number they provided and it was claimed on 01/15/19. But when Jasper Benitez came today she found out that someone else took the parcel. Please accomodate my complaint as soon as possible. Thank you.

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12:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express shipment issue, pls contact customer service. parcel from international.

My package no is [protected]. Pls contact me [protected] (riverview, lagawe ifugao) email - [protected]@gmail.com. Im upset because my item says it will be delivered within the day, then afterwards it says there is a shipment issue (pls get in touch through our c. S). I have no idea how it turns out like that. I have my address and complete information on it. Please deliver my item, I paid a lot for it. Thankyou!

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S
Samyuel
, PH
Jan 29, 2019 11:29 pm EST

Same issue with me and I am upset with LBC because the sender sent the items early and the delay is on the part of LBC. Why do I have to contact customer care. They should be the one contacting/updating me. Poor customer service.

*BTW, why accept shipment, if it is out of their reach in the first place? Also, considering that I know people who have received shipments through LBC in the same location as my delivery address before.

W
W
Weng2
, US
Jan 16, 2019 2:53 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ano ibig sabihin nila ng shipment issue...

ComplaintsBoard
R
8:38 pm EST

LBC Express delivery (visayas)

Last Jan. 3, 2019, I renewed my passport at DFA Tacloban and had it delivered. I tried to trace the tracking no. given at www.lbcexpress.com but "no result found". I am expecting for my package to arrive last Jan. 14, 2019 but until now I don't have it yet. I am waiting for my passport to be delivered coz I need it ASAP. Please HELP. Thank you. God bless!

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9:37 am EST

LBC Express return package send by pio bacolod thru lbc robinson las pinas city

I am Amado M. Lim assigned by my friend Mr. Pio Bacolod to get the returned package which he sent VIA
LBC Robinson Las Pinas City Branch.

With TRacking no. [protected] I did make a follow up at LBC / ROBS LPC

LBC Robinson Las Pinas requested this Package from Manila to send it to their

Branch, on my second follow up, they said it will take so many days.

On my Third follow, CREWS at LBC ROBS / LBC said the package
was forwarded to wrong branch also at Las Pinas, I request that I will pick it only
at LBC ROBS LPC, they affirmed my request.

On My fourth follow up they said The Package is still at another branch and that I have to make a new request to that branch with the package to send it to LBC

Robs / LPC I told them I don't have access or authority to request transfer since
I am not an employee of LBC, I told them they are the authority to do this transfer request. They said they will do.

After so time I follow up on Jan 14, 2019 and they said the Package was transferred to LBC Robs/LPC but was return back to Manila, because I did not responded to their calls and text. I told them I don't received any call from them and no text received from Dec. to Jan 14, 2019. I asked them to show me their text or call

data from Mobile but they said they already erased all info / message for Me.
Your crews were making alibis and misleading info.

Could you please help me traced and get back this Package of my Friend :
Mr. Pio Bacolod with Tracking No. [protected].

Thank you for any assistance . I am also a customer of LBC but with this kind of crews you have at LBC Robs/ LPC I am very disappointed how they treat your customer, they are not committed to help in any way.

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A
1:40 am EST

LBC Express passport/ not claimed yet

Jan. 7, 2018

As far as I know it should be out on jan 7, but up until now theres no passport have been deliver to my house. So I tracked down my tracking number provided by the lbc delivery. Its been in and out to your office it always says (out for delivery, pending for pick up) so I just wanna ask how much time will spend for delivering my passport its been a week ughhh. The date that was on my receipt was jan 7 and its jan 15 for today, this is an important documents I hope this will take an immediate respond. Tsee the attachment thank you

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7:22 am EST

LBC Express my parcel is not delivered

LBC EXPRESS!im so disappointed with your service because until now my parcel is not yet delivered, January 5, 2019 when my parcel is being ship but until now I didn't recieved it, even in your online tracking the updates is still the same..Whats wrong with your service!Please give me an exact details and updates regarding to my parcel as soon as possible or else I will report you to the Authority!

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11:42 pm EST

LBC Express I am complaining about their slow delivery

I've ordered the product weeks ago and I've been waiting for a text on when they are going to deliver. The other products I ordered from shopee have already arrived and was delivered by Black Arrow. When they were delivering the item I was not around since it was weekend and just texted me when they were already in front of our house. So what the hell they want me to do, I was out with my family and I can't simply go back to the house and make them wait. And so what did they do, they marked the transaction REFUSED TO ACCEPT BY CONSIGNEE! How the hell did I refuse when in fact I've waited for more than 2 weeks for my orders to be delivered by LBC and then they declared refuse to accept by consignee?! Please do some actions regarding your slow delivery and make sure they contact the customers as to when they are going to deliver.

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11:11 am EST

LBC Express delivered to unknown person!!!

The documents I sent was deliver to unknown person. I already reported this to your hotline and they told me to give a feedback after 3 working days. How's the retrieval of the shipment? Please update me. I was waiting for 1 week and yet no response?! Hoping to hear updates from you. This is the tracking number:

[protected]
Shipper - Francisca Carpena
Consignee - Chona Nagel

Please call me for feedback or else will do everything to raise this to media! The documents I sent is very important! It was already delay for 1 week!

Here's my number - [protected]

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LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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LBC Express contacts

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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