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LBC Express Customer Service Phone, Email, Contacts

LBC Express
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1.0 2799 Reviews

LBC Express Complaints Summary

25 Resolved
2772 Unresolved
Our verdict: If considering services from LBC Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LBC Express reviews & complaints 2799

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Newest LBC Express reviews & complaints

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1:12 am EST
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LBC Express poor service

To whom it may concern lbc parcel ref. no: [protected]; [protected] it has come to my attention that my parcel has been returned to lazada from lbc bais city branch by your delivery man. the item that i was urgently expecting was already in bais city a few days ago, but was not delivered to me because your delivery man has refused to deliver it to my home due to its distance from the highway as he said he only can possibly deliver parcels along the highway, but saw him several times delivering parcels in the country side areas in my town driving a motorbike like campuyo and canlabe. upon calling him on the night of january 15, 2016 asking him what will happen now that my parcels has been returned to lazada due to failure of delivery, he then quickly answered me that i have to re-order it again because ones returned, it is already considered as cancelled. so, this would mean that i lost my time shopping and purchasing online and also would mean a lost of sales in part of lazada. bad effect for both consumer and the store then. the failure to deliver at my end it's because i missed his calls for two days but i tried to give him a return call and send him text message, i didn't received a reply nor answered to my calls. he then told me why i did not pick it up at their branch? oh my g. i have no intention to pick it up because i believe that it will be delivered to me because few months ago, i went there to pick up my package but the stuff told me that my package was with him already, so in this case, i never went to your branch anymore for picking up packages. i am extremely disappointed in the service rendered by your delivery man. i have used your company on a regular basis for important packages over the last 3 years but i have noticed a steady decline in the quality of service lately. i may have encountered various delivery problems but not with this most recent one which parcels are being returned to where i bought, quite frankly, being the most frustrating and severe. this recent experience will force me to seek out alternative methods for sending all future packages and parcels with one of your competitors unless i am shown that quality of service will greatly improve. please refer below the attached tracked documents and the call logs for your reference for this sincere and genuine complaints. sincerely marissa a. villaflores contact numbers: [protected]/[protected]

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11:03 pm EST

LBC Express misleading charges for packages

LBC in Mt. Druitt has a leaflet explaining charges for delivery but they charge extras which is not indicated in the leaflet. This is clearly misleading the people . Also when you send a particular amount they ask you to send it in separate remittance so they then charge you for separate fee. This needs to be investigated . I will advise other people who wish to send thru LBC to find other honest options . I have attached the leaflet that they give people and it clearly does not indicate extra charges such as i.e. insurances I have tried this service hoping they are straight forward but very disappointed. I sent a small box to philippines they charge me 77 AUD when the small box only weigh less 1 kgs. Anyway all I can say is extra charges should be clearly indicated even if it is a small tiny print. This will be the last time I am dealing with LBC

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12:05 am EST

LBC Express service was very slow.

I was about to complain my lbc box was forwarded to sharja uae hub last November 1, 2015 and was about to delivered on 23 of dec in the phillipines but suddenly it was delayed so I ask you customer service and had a actionand was out for delivery last jan 04, 2016 and as I check it was again deliver to qc hub so disappointed on your service because I was expecting this box to deliver on Jan 4 was it was not happen. And one of staff reason out that my box is soft how come I thought your box had a standard size how. I just wondering did you made something fishy on my box. I will legally complain this matter here in uae.

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5:21 am EST
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LBC Express late delivery and poor customer service

Tracking number is [protected]. Sender: Dianne Serrano Receiver is Germaine Sumulong. Dec. 6 pa po ito na-ship. When we tracked it on your website, nakalagay dun you have two attempts na ideliver yung package pero house closed. So tumawag ako sa customer service ninyo nung Dec. 12, Sinabi nila sakin na na-hold nga daw sa warehouse ninyo ang package dahil house closed kaya pina-transfer ko na lang ang package from your warehouse to LBC pateros Branch code GDP05 (Ground Floor Gen Luna cor B. Morcilla st. Pateros City) binigay ko pa buong address para doon na lang sana i-pick up ng receiver. Sabi ng customer service niyo, it will take 24-48 hours before matransfer. We waited until Dec. 16 pero hindi pa din na-transfer. tumawag ulit ako sa customer service ninyo noong Dec. 16. I talked to JEN OBIAS which is your customer service representative only to find out na hindi pa din natransfer ng delivery team niyo ang package from your warehouse to LBC pateros. She gave me an assurance na matatransfer na talaga this time dahil ipa-follow up niya daw. But until now which is already Dec.28 HINDI PA DIN NATATRANSFER ANG PACKAGE. Ano na LBC? hindi na ma-contact ang hotline niyo. Wala din maisagot na maayos sakin sa facebook message. Ang sinabi lang sakin house closed daw kaya hindi nadeliver WHICH I ALREADY KNOW that's why pinatransfer ko nga sa LBC pateros para ma-pick up na lang. Pero until now WALA PA RIN. please update us.

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2:56 am EST

LBC Express slow delivery and declaring refuse to accept by consignee

i complaining slow delivery of my orders with tracking numbers, [protected], [protected], [protected], and lastly [protected], especially tracking numbers [protected], according to LBC tracking status they declaring refuse to accept by consignee, i wonder how come, i waited for almost 2 week for my orders to deliver by LBC courier and then they declared refuse to accept by consignee?, they dont even try to contact or call or text me?how did it happened? please do some actions regarding this matter especially to those who declared refuse to accept consignee, he must accept punishment for this untruth declaration i think the courier are just lazy to deliver my items so he declares refuse even without trying to contac the consignee or recipient.

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Kentai.keraichi
, PH
Dec 12, 2018 4:13 pm EST

Lbc black arrow shopee ano Na refuse to accept cnee Yan Ang posted status pang regalo ko panaman ngaun

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Sherly Dacles Cabael
, US
Nov 29, 2018 11:53 pm EST

The service was very very slow I understand that it came from UAE but they picked up my Package Last October 4, 2018 and they said it will take 35 days ONLY it's more than 35 days and going to 2 months already.

I called the LBC customer service last week they said package will be delivered this week and I called Again today and they said they ESTIMATED IS next week again. Really?
Attached photo is may Tracking number.

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Leesolee
, PH
Jul 03, 2018 4:31 pm EDT

I received my shipment yesterday from LBC xpost thru COD. pagka open ko sa item i found out na fake ang phone. Not what i saw sa ads ng seller. So i said erefuse ko siya to accept. Ayaw na tanggapin ng delivery man kasi naopen ko nadaw. E syempre i have to check the item. I need to contact the seller daw. Eh pano gmyun di ko ma contact seller. Napaka irresponsable ng LBC XPOST Makar Gensan. Andun naman ang delivery man di pa nakaalis ayaw ibalik saakin ang pera.
Na violate ba right ko?

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ASNojs
, PH
Jul 08, 2018 4:46 am EDT
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Replying to comment of Leesolee

Hi, kahit COD po pag na open nio na rerefuse na tlga nila yan. Kc ung complain and possible refund kau ng seller and nung platform ung magsesettle.

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Kimso
, PH
Apr 08, 2018 8:53 am EDT
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Lbc xpost integrated from shoppee are incompetent delivery staffs. are they undergraduate from high school? because they are so [censor]ing dumb. they are so careless in regards to their work. pls make a seminar of these slave people. because right now? they deserve to be insulted by customers. the problem is they even not care to contact us by the time they are here in our areas. my system just turn automatically. "delivery is failed, consignee out. what the f. what are you guys doing? are you doing your responsibility? or just making a joke. because its not funny, its not cool. you [censor]ers!

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elemenowpi
, US
Apr 30, 2018 7:14 am EDT
Replying to comment of Kimso

are you serious? You are calling those people slaves? it's not about their educational attainment. You're such an idiot person. Akala mo naman napakataas mo! educated person ka nga pero wala ka namang good manners. Napakakitid naman pala ng utak mo. Yes! nagkakamali sila and some of them are doing such things but hindi lahat. So stop insulting them. Para kang mas walang pinagaralan sakanila. Hindi porket mas mataas ka sakanila gaganyan mo sila.

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elemenowpi
, US
Apr 30, 2018 7:16 am EDT
Replying to comment of elemenowpi

and another thing, responsibility nila yun. You are free to complain! but not in that way. Pinapababa mo lang ung sarili mo the way you talk.

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Nhors
, PH
Nov 12, 2017 10:19 pm EST
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Akala ko m ako lng naka-experience ng ganito na hindi naman nagpunta ang LBC delivery man ay "refuse to accept by consignee" ang status nila.
Wala man lang proof na nag-refuse ako dapat may signature din ako dun sa knila na tlga nag-refuse ako

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catz reniedo
, US
May 24, 2018 10:52 pm EDT
Replying to comment of Nhors

kht ako po ngaun lng gnyn ung dlawang order ko po n refused ni walng tumawag o ngtxt skin n tga lbc ngtext cla nung sang araw n idedeliver inanatay ko walang dumatng tapos pospon n sa status then ngaun ngtxt ulit n deliver daw inaantay ko ngaun wala n nmn dumting bat sila magtetext kung wala pala tpos tningnan ko status ki refuse to accpt by consignee

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Nhors
, PH
Nov 12, 2017 10:17 pm EST
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Hindi lang pala ako nagiisa sa ganitong complaint. Wla naman naghanap sa akin para ideliver un item na order ko from shopee tapos nakita ko sa LBC tracking online ay "refuse to accept by consignee". Bakit ganun ang LBC

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ChRistian EsCoto
, US
Aug 29, 2017 6:04 pm EDT

Shipment issue ! Pwd ko ba iclaim? Ang ipinadala sa akin sa LBC branch Dito sa Amin? Tsk😐😐

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Michelle Sarmiento
, US
Aug 03, 2017 11:23 am EDT

Im also a seller on shopee, ginagawa ko pinapa direct ko na saken c buyer, stress talaga ung courier nila, my buyer akong almost 3weeks nag antay, ayon biglang nung nadeliver na sakanya di na inaccept, langya, ung effort mo ipa pick up agad ung ite. Para matangap ni buyer agad useless lang din kung ganyan ung courier nila, free delivery pa sila e sobrang kupad naman ng proseso nila

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Ron Bautista
, US
May 17, 2016 6:01 am EDT

Mine says " Refuse to accept Cnee" ive been waiting for almost 1 week then that sign Posted from my item status...
Darn it!

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=====
, PH
Mar 17, 2017 9:00 pm EDT

yan dito sa ormoc na block na ako sa shopee.. dahil sa ka gaguhan nila.. hintay ka ng hintay dahil excied ka sa product tapos WALA! bweseT!

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10:52 pm EST

LBC Express package delivery

I express my disappointment on the service of LBC Gaisano Masbate. I’ve been a frequent customer of this company since it has more branches nationwide..and I believe they can deliver a good service.. but I greatly disappointed with their service: To enumerate my experiences: 1st. The staffs don’t have proper etiquette in dealing with customers. It seems that they are all so busy that they cant even respond to a simple query when you ask them..they ignore customer. 2nd. They will send you an update of your order but isn’t specified which branch is it. “Pls be informed that your transaction with tracking # 17935****766” is out for delivery on Dec. 02, 2015. Thank you.” ..WHERE? WHICH BRANCH? At saka “delivery daw” pero papa-pick up pa pala sa ‘yo.. 3rd. They will update you that your order/package is out for delivery and ready for pick up..but they don’t entertain an important reply from you..they don’t even acknowledge your reply.. 4th. Returned my order even I replied and informed them to hold my package because of a conflicting schedule. 5th. Delivery not systematic.. they have a branch in our Municipality(LBC Cataingan, Masbate) my delivery address is in Cataingan, Masbate. But they will still obliged you to go to their LBC Masbate City Branch which is 75 km away and a fare of 240 back in fort..jus to pick up your order..when in fact they have a delivery van which can bring and deliver my package to our town na may branch sila.. ang totoo, very accessible and place naming kc nasa center of town lang.. …DON’T JUST DO BUSINESS, , do GOOD SERVICE TOO..

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mothchase_
, US
Sep 02, 2016 2:40 am EDT

2016 na lang hindi pa rin nagbabago. Hindi rin alam ng staff kung ano yung babayaran mo kung and 'declared value' o 'Cash On delivery'. Which is obviously yung COD, gusto lang talagang maka-take advantage. Kasi mas malaki ang amount ng Declared value. Tapos nung item na ang amount ng COD ay "0.00" yun pa la ang kulang yun na item, pinabayaran pa talaga ang declared value which is 1k+. Grabe talaga.

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10:52 am EST
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LBC Express delivery and employees

Incident happened last nov 20, 2015 saturday here in northills dormitory lower general luna baguio city. Parcel contain medication for narcolepsy with tracking number of [protected]. I did not receive my parcel upto now! Its been already 10 days . I checked the lbc tracking site was stated i received the parcel but didn't receive any. I contacted lbc team in bonifacio street baguio city, they said parcel was received by the admin of the above dormitory. Admin and owner of the building said they did not receive any package nor see any delivery team came in the dorm's vicinity. I made a formal complaint letter and send it to [protected]@yahoo.com but did not receive any response. First of all, i was in my room during the delivery date and the delivery boy did not even make an effort to deliver it personally instead just gave it to people in the first floor Secondly, he did not require the recepient (which he is claiming the admin) to present any valid id but just asked the name. Third, employees are not responding to my case This is very important, anything that will happen to the person needing the missing meds will be held lbc liable. Please make an immediate action Its been already 10days and dont use strategies like "customer will just forget it" because that is a medication. Please adress, thank you!

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7:43 pm EST

LBC Express delayed delivery

LBC Express Baguio has not yet delivered my expected package upto now. It has been in Baguio since the 14th of November 2015 but according to their tracking record as I checked, it has been out for delivery for so many days now. This is the tracking # [protected]. I need my package asap. Why is it taking it so long, to consider that I have always been receiving packages through LBC. Infact just around 2 weeks ago I received balikbayan box from Saudi. So there is no reason that they can't deliver or locate my home. It's so disgusting because my last package from Saudi, they called up and asked me if I would pick it up. My goodness! A very big and heavy balikbayan box, they expect me to pick up when in fact delivery fee has been paid? They're insane>>>> LBC Express, do something!

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3:18 am EDT

LBC Express customer service

Hi I got your email from one of your representative when I called your hotline 858-5999 option 3. This is what I'm complaining and I am asking for an immediate action. Dated Oct 24, I claimed the money send to me by my previous officemate in the amount of 500.00 pesos. Our housemaid is with me during that time when I signed the paper and received a full amount of 500.00.. We left LBC. Now, I am here in our officbecause I am working I received I text from this number [protected] saying Gud pm mam Katherine Patrick betito. mamlbc Po ito sobra po ung nabigay ko na pera sa inyo 500 lang po and pinadala ni sir cristian pero dalawang 500 po yung nabigay ko base sa CCTV nakita po namin. pls po mam paki return pls mam ty. what I did I called here because all I got is 500.00 nothing more than that and she was saying its was seen on the CCTV if what was given to me is too much ofcourse I will return it right away before I leave LBC. She even threaten me that her husband is a police man which I dont care because it's my right to get mad because she is accusing me. The person whom send the money texted me that she told him that they money I received is 2500.00.. how can it be? she texted me that the 500.00 bill was doubled. So it should be 1000.00 how come she 's saying I got 2500.00? In the first place this kind of confusion should not happen if they are doing their job correctly. Is this the service we should expect from LBC? I hope will will make action about this. This is not a joke I'm totally pissed off. She said her name is Ruby I wasnt able to get her last name cause she was shouting at me when I called her. I'll wait for your response my number is [protected] and my name is Katherine Patric Betito. Thank you

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7:01 am EDT
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LBC Express wrong recipient name encoded

I went to robinsons cebu lbc branch. I wrote my client's name, unfortunately what was encoded was a name I haven't heard of. I only noticed it when I went back home around 7 pm. I couldn't go back to the store, its already closed. Please help me. Tracking number is [protected]

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1:46 am EDT

LBC Express late in everything, not just delivery

1. Late delivery - I was promised next-day shipping. It's been 3 days but my package has yet to arrive, despite coming from just 7km away!

2. Late updates - The website tracking is at least 5 hours delayed. My package arrived at their Pasay facility at 4 pm yesterday, but this was only reflected on the website at 11 pm.

3. Late feedback - I sent them a Facebook message last night. They replied 12 hours later. It's been 4 hours after our last conversation and so far I'm waiting for their next reply.

4. Useless customer care - I called the hotline instead but they merely repeated what's on the website tracking, the 22-hour old update from yesterday. They did not bother finding out the real-time status of my package, and they couldn't do anything more.

5. Worst customer service - Their webcall doesn't work. Their "Contact Us" form doesn't work. There is no Facebook review option on their FB page, and they don't allow others to post on their timeline.

LBC EXPRESS should be renamed to LBC SLOW.

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7:48 pm EDT

LBC Express extreme delayed delivery

My package was picked up on june 12, 2015 by union city, ca usa going to palawan, philippines. We were told that the package will be delivered in about a month and a half. It's september 10, 2015 now the package is still at lbc manila warehouse. We contacted lbc customer service august 18 and we're told about the two addresses on the box. We had this issue clarified giving the correct address. However, up to this date the package is still in manila. Good thing we tracked the package and found out it's still in manila. I'm totally disappointed and upset because lbc didn't make an effort in following the delivery status and it's almost 4 months now. I hope the management will look into the problem. I need help to resolve this issue. The tracking # is [protected] for your reference. Thank you. Hope to hear from all concerns. This business practice is totally unacceptable.

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7:59 am EST
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LBC Express rude and disrespectful employee

Today febraury 5, 2013. 8 :30 pm. I called the lbc hot line [protected]) a guy named theo turla ( not sure of the spelling) answeres the phone was very rude, i was asking about my package which didn't arrive, while my sister's package was delivered to her, though in fact it was sent at the same time.Theo turla mumbled very rudely, and even cursed at me on the phone, and said that he would hang up the phone. He was very disrespectful and rude. I hope he gets fired.

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Raymond du Berry
, PH
Dec 08, 2015 5:03 am EST
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The employees in your branch of Gaisano Tabunok are very very bad. They refuse to send packages and they don't have any politeness towards customers. They are full of misplaced pretention. It's time to resign your employees in this branch and to employ new ones with better manners and more helpfull to customers.

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cashtango
, AE
Jun 14, 2013 3:30 am EDT

I have called customer service of LBC two times to pick up my cargo going to Philippines and two times they always let me wait for 8 hours...and yet no one come to pick it up...very poor pick up service in Dubai..also the 24 hours hotline can't help at all?what kind of service is LBC providing?

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8:55 am EST
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LBC Express irresposible due to gambling

Many times I have come to lbc office at tagas daraga albay to pick up cargo. Sometimes I have to wait there for a couple of minutes and it irritates me because I have witnessed several times that several employees are gambling inside their office. Instead of attending to us customer they do not priority our needs because they are busy with their "tong-its". To my dismay 2 members of the crowd was called boss by their subordinates. Imagine managers of lbc are gambling inside their office premises. How shameful on you! Because of your customer you earn your living but because of gambling you neglect your customer! Are the management of lbc aware of what you are doing?

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9:07 pm EDT
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LBC Express unaccepted surname of parent

I went to dfa manila for renewal of passport with my son last september 3, 2012 and when done with it I decided to have it for delivery via lbc to our town in mangaldan pangasinan philippine because that is the only delivery service in our town. And so the package is for pick up in lbc branch on september 13. On september 14 at 1100am I went to lbc branch to get my son's passport and they were asking me documents such as birth cert6ificates, which I dont have because why on earth will I bring my son's birth certificate where infact he is my son, for real. And all the legal document especially with the illegitimate son or daughter the mother or the parent have legal rights to claimed it in the first place, they were looking for my 10 year old son. I may don't have the same surname as my son but we have the same middle name, because I am a thriving single mother, why on earth they withhold it isnt the license as identification enough to prove that I am the mother of my son. I am very pissed with their service. I tried to contact the main office located in manila he made me explained everything where infact I asked for his manager in the first stance of conversation. And eventually he called his manager as he said so and made me wait for a long time by then my line was cut off as I was using my mobile. This lbc service should be eradicate in delivery of passport as it is not a delivery but a pickup with hustle!

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7:07 am EDT
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LBC Express delayad and missing importanat documents

Delayed of important documents and according to lbc catbalogan it was missing now and they cannot trace if where is my documents is, this the tracking number [protected], please have an immediate action of my complaint, this documents is very important to me, including my high school diploma, transcript of record in my college and graduation pictures. I want to have this immediately to find job. It was send by my sister last june 2, 2012 in lbc catbalogan branch.

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1:22 am EDT
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LBC Express a solicitous settlement???

This is in an answer to lbc's solicitous e-mail to me... Now let me make it clear that I have never denied I was able to refund my money, yes,... But a little correction there plz!... It was only p315 for my nso certificate and not p350 as your idiot orion/balanga branch had stupidly boasted on you! Is that really how you settle your negligence and carelessness to your clients? A "refund?"... A refund of money is all you could brag of!... And in my case, a "refund" after 3 damned weeks of hopeless waiting! What about the lost days? How despicable that you lbc express had so conveniently thought your incompetency could be solicitously settled by a mere refund! Your e-mail sounded as if you were so-at-ease thinking that a "refund" could make us, aggrieved customers, happy and pacified. Well, let me tell you that a damned refund could never make-up for the lost days!, now could it? Damn your unreliableness for the delay and trouble you have caused me!

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joyce_y16
, PH
Sep 02, 2012 10:34 pm EDT

LBC-SM Cagayan de Oro City! Are you having any hocus focus in your branch!?

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4:13 pm EDT
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LBC Express lost cargo

Lbc express, a courier, who has always boasted itself as 'hari ng padala' had stupidly lost my documents and not even informing me right away! How despicable that I wont be able to know such damn occurrence if I have not been so insistent myself in following it up! Imagine their office's 3-week hibernation before they finally told me of the loss... No calls, no texts came from them unless I made the first move! How detestable! I was so damned-at-ease at the time I thought my documents were safely delivered to tel-ppt when all the while their idiot staff/employee had lost them only god knew where... And not even advising me immediately! They were just like sitting ducks there doing nothing! What an outright negligence! I was doomed to have relied on them! Its true that I was able to refund my money but that certainly could never make-up for the lost days! Damn lbc express for the delay and trouble they have caused me!

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Pamela tembo
Bellevue, US
Feb 08, 2022 7:42 pm EST

I ordered fries chicken it was disgusting

I'm not happy with it it was not fresh brown fries oli never change I wasted. My money. Tried to call they said l will call back

They never called.l m not going to oder from.again I wonder how many people buy food there. They are good telling lies about the food. They shouldn't open the restraint. Fries they were like 💩 all's after memory.lm so disappointed 😞 .

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9:03 pm EST

LBC Express My son called me a liar

Nov.19 lbc team singapore pick up my package, they promise me that before christmas it would arrive in palawan phils. Upto now jan.7 no sign of my package. Inside was supposed to be my gifts and cloths for our 2 boys for christmas. Yesterday I called to check, then to my supprise my 7 year old son called me a big liar. My heart was broken I could not talk anymore. How could anyone pay the damage cause to me by this situation. I hope this would not happen to others. For lbc you say hari ng padala, please live up to your motto.

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Jannelle Rambuyon
, US
Mar 03, 2024 8:34 am EST
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Ang sungit po ng staff niyo sa Sta. Cruz, Lubao, Pampanga branch. Kapasok pa lang namin, ang cold na ng treatment, what more nung nagtanong kami twice. To be fair, first time namin sa LBC. :)) I may consider she's having a bad day but so do I. I hope next time things will be different. :))

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AlexisEn
Caloocan City, PH
Jan 28, 2024 12:31 pm EST
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Bat ganun naman walang kwenta ung lbc express delay ung delivery. Lage nalng failed sa status sa online ni hindi man lng tumawag or magtext mkita mu nlng sa online failed wag ganun kz kylangan ko ung parcel [protected]

Yan po tracking number nia sir

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Emz Kulitz
, US
Jan 20, 2024 6:37 pm EST
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Release authorize representative

Hindi ko kilala ung taong pinagbigyan ng dapat para saakin

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Allan Cueno
, US
Jan 09, 2024 9:28 pm EST
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I was expecting my package to be delivered within this day and yet NO ONE bothered to call my number that I have provided. Is this a poor attempt of the rider that he's too lazy to do his job? Please fix this

My tracking number:

[protected]

Cellphone number: [protected]

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khay11
, PH
Dec 18, 2023 3:28 pm EST
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1 week na hindi parin na dedeliver ng LOWER RIZAL TEAM ung parcel na pinadala ko sa kaybigan ko! Laging nalang unlocated kahit binigay ko na lahat ng landmark. Meron din naman number ung receiver bat nila i call para naman ma send nila?!

Tracking No:[protected]

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Rino Manila
Taguig, PH
Dec 09, 2023 10:54 am EST
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They send a message that that package is for.delivery today. And they don't show up.

Next day they do the same, and again don't show up. What a waste of time!

Tracking number [protected]. Philippines.

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Cyren Matthew Rubio
, US
Nov 13, 2023 7:51 am EST
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A parcel was sent from lbc chicago to philippines last saturday nov.4, I cant use the tracking number that is shown on the receipt. It says "We didn't find any records."

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Shaira Sanchez
, US
Nov 04, 2023 10:18 pm EDT
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Hi, I just want to ask about the status of our balikbayan box. It was supposed to be released on October 20, 2023, but till now we haven't received it. Here is the tracking number: [protected]. I hope you can help us find the status of our balikbayan box.

Thank you!

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Maria Jaicris Retada
, US
Oct 25, 2023 4:21 am EDT
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Almost two weeks ago, the gadget I ordered from the seller has not been delivered, until now it has not arrived, what is the problem? why is it still pending in balagtas? and it is still not delivered here at lbc muzon City of San Jose Del Monte Bulacan, I need it prompt action.

LBC MUZON CITY OF SAN JOSE DEL MONTE BULACAN

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Carlito Sacluti
, US
Oct 22, 2023 8:53 am EDT
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Send June 06, 2023 and received October 5, 2023 in

Siquijor. Tracking number: [protected]. Recipient: Perla D. Yano

Sender: Carlito O. Sacluti

LBC Express In-depth Review

Website Design and User Experience: The website design of LBC Express is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Range of Services Offered: LBC Express offers a wide range of services to meet various shipping needs. From domestic to international shipping, they provide options for documents, parcels, and even freight. Whether you need express delivery or standard shipping, LBC Express has you covered.

Shipping and Delivery Options: LBC Express provides flexible shipping and delivery options to suit different requirements. They offer door-to-door delivery, pick-up services, and even drop-off points for added convenience. With their extensive network, you can expect your packages to reach their destination in a timely manner.

Pricing and Cost Transparency: LBC Express ensures transparency in pricing by providing clear and detailed information about their rates. Their website features a shipping calculator that allows you to estimate the cost of your shipment based on the weight, dimensions, and destination. This transparency helps users make informed decisions about their shipping needs.

Customer Service and Support: LBC Express values customer satisfaction and provides excellent customer service and support. Their knowledgeable and friendly staff are readily available to assist with any inquiries or concerns. They can be reached through various channels, including phone, email, and live chat, ensuring prompt and efficient assistance.

Tracking and Updates: LBC Express offers a reliable tracking system that allows users to monitor the progress of their shipments. With a tracking number provided upon booking, you can easily track your package's whereabouts and receive real-time updates. This feature provides peace of mind and allows you to plan accordingly.

Reliability and Timeliness: LBC Express is known for its reliability and timeliness in delivering packages. With their extensive network and partnerships, they ensure that shipments are handled with care and delivered on time. Customers can trust LBC Express to deliver their packages safely and efficiently.

International Shipping Capabilities: LBC Express has a strong international shipping capability, making it a reliable choice for sending packages abroad. They have partnerships with major international carriers, allowing for seamless shipping to various destinations worldwide. Whether it's for personal or business purposes, LBC Express can handle your international shipping needs.

Packaging and Handling: LBC Express prioritizes the proper packaging and handling of shipments to ensure their safety during transit. They provide guidelines and recommendations for packaging, ensuring that your items are well-protected. Their trained staff handle packages with care, minimizing the risk of damage.

Insurance and Liability Coverage: LBC Express offers insurance options to provide additional protection for your shipments. They understand the importance of safeguarding valuable items and provide coverage against loss or damage. This gives users peace of mind knowing that their packages are protected throughout the shipping process.

Reviews and Testimonials: LBC Express has received positive reviews and testimonials from satisfied customers. Many praise their reliable service, timely delivery, and excellent customer support. These reviews serve as a testament to the quality of service provided by LBC Express.

Overall Rating and Recommendation: Based on the above factors, LBC Express deserves a high overall rating. Their user-friendly website, wide range of services, reliable shipping, and excellent customer support make them a top choice for shipping needs. Whether it's domestic or international shipping, LBC Express is a reliable and trustworthy option.

How to file a complaint about LBC Express?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to start the process of filing a complaint.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have with LBC Express. This title should be clear and to the point, allowing readers to understand the nature of the complaint at a glance.

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with LBC Express. Include key areas such as:

  • Service issues: Delays, lost or damaged parcels, or poor customer service.
  • Transaction details: Dates, tracking numbers, and any relevant receipts or transaction references.
  • Nature of the issue: Describe what went wrong with your delivery or service experience.
  • Resolution attempts: Outline the steps you took to resolve the issue with LBC Express, including any communication with their customer service.
  • Company's response: Detail the response or lack thereof from LBC Express regarding your complaint.
  • Personal impact: Explain how this issue has affected you personally, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with LBC Express. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that the information provided accurately reflects your experience and that your desired outcome is clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates from LBC Express or other users. Engage with any replies to provide additional information or to follow up on your complaint.

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LBC Express contacts

Phone numbers

1800 108 585 999 1800 522 0000 More phone numbers

Website

www.lbcexpress.com

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Use this comments board to leave complaints and reviews about LBC Express. Discuss the issues you have had with LBC Express and work with their customer service team to find a resolution.