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LA Fitness / scammed on personal training

1 United States Review updated:
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My wife joined and was given a hard sell billed as an orientation to sign up for personal training. This turned out to be an automatically renewing contract which would cost $ 5000 / yr.

She did not actually read it and stupidly signed!

Once your name is on the dotted line, you are dead! They refuse to let you off except by the contract terms which are for 50 % of the remaining cost. At 50 % of the first 6 months (which I calculated as $ 1250), this is pretty expensive, but LA Fitness figures this at $ 1550 since the first month somehow doesn't count as remaining. This has so far cost me $ 1700 without actually having a personal training session. (The wife tried to schedule one, but the trainers are never available - and if you don't get them in, you also pay.)

Same problem in quitting my membership. Sent written notice by certified mail (as they require) and still they try to charge my credit card for monthly dues.

No toll free number - no customer service. Their marketing philosophy seems to be to offer a low price and "month to month" contract and then scam you for anything they can.

If you join just say NO, NO, NO, and don't bother to take any "orientations". If you quit, cancel whatever credit card you gave them immediately and be sure to send the cancel notice by registered mail as they will be sure to "lose" it. If someone says they will "take care of cancelling" over the phone, tape it because I can assure you they are lying.

Even though you can never contact them by phone without being on hold for an hour, be prepared to get twice daily phone calls from them on your cell.

Va
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Comments

  • Ni
      10th of Feb, 2009
    0 Votes

    Wow, I'm sorry you live in WA, and the best we could offer you are a bunch of shady used car salesmen. I'm a WGM in CT and don't have half the issues with my member's that you mentioned. Yes the training is bunk and I recommend all my memebers to take the assesment but not buy a package because those are contracts!!! I apologize that the GM in your club is concerned with keeping their monthly EFT up that they are willing to screw someone over a cancellation. Is the 30 a month off of a couple hundred thousand really going to hurt their end of month bonus check?! No it isn't, I sincerely apologize on behalf of my company and wish I could offer some help but cannot. Not all clubs are scams though, some of us care and actually have personal relationships with our members. Reading things like this really make me step it up for our members out here. I'm truly sorry for the hardship we may have caused.

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