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I"m writing this on behalf of my 21 year old son. Robbie survived a MVA on 1/26/2008, but needed a spleenectomy, had a collapsed lung and three broken ribs. While sitting in his hospital room I was going over my list of who I needed to call. On Jan. 30-08 I called LA Fitness to freeze his membership. I was told he was already being billed for February although it was still January. I balked and was told to call a Wendy to get the charge removed. I tried to reach her several times and finally connected on 2-4-08. What a miserable, cold hearted individual. She told me since we did not notify them 30 days prior there was nothing she could do. If I would have known 30 days prior my son would almost lose his life and spend 5 days in ICU 100 miles away from home he would not have left on the ski trip and Wendy would not be known to me. During this conversation not once did she ever extend any sympathy, wish him a speedy recovery not one single word of compassion. It was all cut and dry business as usual. I can't believe this person is working in a customer service type of business. What a horrible horrible uncaring individual. I have been on hold for 1 1/2 hrs trying to contact the corporate office. Future LA Fitness members beware they could care less about you it's all about the mighty dollar and I guess my son's $24.99 is going to keep the company afloat.
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I am so sorry to hear about your son - I do hope he is doing much better!
Do not feel alone. Please know - LA Fitness is the worst gym possible on this planet I have ever experienced in my life. Plug them into a search engine and see what comes up. I've never seen a company so panned. And I literally feel like all the bad reviews I have read - I have totally experienced first hand. I can't even give them an inch here or there. I never even bring much of any real issue to their attention further than trying a little because I am always disappointed - so I just eventually give up. It isn't worth it anymore (AND THAT'S WHAT THEY WANT) You get no where with them. I have watched and experienced others try to get somewhere with real problems in this gym, and still get no where but worn out and annoyed. They could care less about you. And the woman you dealt with is not just a bad individual working for this company. Rest assured, she speaks in a voice for that entire company. She is what the whole company is like, what they're about. They literally could care less about you from the second you leave the sales dept and are a member. The gym sucks - it's dirty - the WOSRT class instructors, most scamming sales department. I've lived in three different cities - this is the worst gym I have ever had a membership to. your gym is supposed to be a healthy experience - I have been a member for four years because I literally have no other option where I live right now, but it has not been a healthy experience most of the time, which again is so interesting since that is what they are supposed to be promoting. I have never ever in my life experienced a company this poor. I can't wait to get to a different gym - there is one in my area finally being built.
The best advise I can offer is to cancel the membership - it will take a few months as they will try and get a few extra months out of you, but it is far more worth it than paying them for a few potential more years to come - shame they cannot see that!
All the Best to your son -