KTM Berhad (Keretapi Tanah Melayu Berhad) — ets 9203 on 22nd april from bukit mertajam to kl sentral (1:38 pm departing time)
I am not happy with the services provided by KTM due to the breakdown around ~3:30pm at Ipoh station and the train came to an halt and no announcement to be made and passengers were kept in the dark till we approach the captain and train assistance.
We were promised with a price difference refund but end up when I queried at the KTM KL Sentral service counter, the answer is NO.
We have been stranded at IPOH station for nearly 3 hrs from 3:30pm till 6:30pm.
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