Kohl's
Reviews and Complaints

I have to agree with you, they have the policy of "Yes you can" if you would have spoke to the manager on duty, they would have given it to you. I know this, because my BFF works for Kohls. She says sorry. :)

And if you had already put all your information in, I'm 99.8% sure that the associate had processed the application when you decided to say you didnt want it. news flash it was TOO late, once the information is in all we gotta do is press enter and put our associate number, which doesnt take long. after your credit has been run and you have been issued an account number there is no cancelling the application, its already gone through. so just call the number behind the back and ask to close your account.

and you should stop writing letter and start picking up the phone and calling. nobody solves problems anymore by means of a letter.

When the cashier asks you if you would like to open an (insert store name here)card and receive a percentage discount on the merchandise today, they are talking about a credit card. Have you not been in dept stores before?

If you want to cancel the card, call the number on the back. If you charged anything at the time you opened it they will send you a bill. Pay it and be done with it. There is no finance charges if you pay off the entire balance.

Agree with the two above me.
You obviously shop there, how could you not know that it's a credit card? Did you honestly think they were going to give you a discount on top of sale items?
Call the number on the back and cancel it. Simple.

So how do you intend to pay for the purchase if they take if off the kohls charge? They will be looking for payment, also you can call the # on the card or the receipt to cancel the card right away and just pay the charge right off in the store with customer service. The card will be closed and you will never have to use it again, they advertise the sales and kohls charge all the time, what rock are you hiding under? And like the previous person said, you put in your ssn, that should have been a clear alert for you.

I completely agree with the previous person.

So you're saying this was not your fault. Let's see: Your son apparently has a copy of your Kohl's charge card and has been spending on it without telling you. Sounds like you should have taught your son better, or NOT GIVEN HIM YOUR CARD -- your fault; You never thought to check your Yahoo junk mail filter for anything important. I check all my junk mail daily, in case something like a credit statement gets sent there -- your fault; You never checked your balance just to make sure no one (your son or a credit card thief) was using your card. This is also something I do regularly to ensure my credit score doesn't take a hit and my identity doesn't get stolen -- your fault.

Sounds to me like there were MANY preventative steps you could have taken. You need to be mad at your son, not Kohl's.

Hi, I work in the jewelry department at Kohl's. Sometimes when managements has you doing a lot of work, you don't notice, or really pay attention to CUSTOMERS WHO DO NOT ASK TO BE ASSISTED. I'll tell you this, 8 times out of 10 a customer is simply window shopping, looking at the merchandise. I know, because 8 times out of 10 I ask them if they need help and they either smile and shake their heads, or say "No, no thanks you, " or "No, I am just looking." Then I say, "Ok, LET ME KNOW if you need assistance", and I continue ticketing mismates, putting out new merchandise, ringing up SOCKS?! and etc. Don't feel BAD that this person didn't help you. Next time ASK and you shall receive... Also, they're right, who cares what you're wearing. We don't even sell colored diamonds, number 1, and lastly, never judge a book by its cover, lady :)

okay, what a selfish person you are. Do you even begin to REALIZE how much work companies now require workers to perform? Do you really?

You must think you are shopping in Beverly hills or something, my god. The woman MUST have been doing one of the 50 things OTHER than serving you, that the company wants her to do.

You really can be that out of it to realize that cheap stuff comes at a cost, and usually that cost is labor. Khol's doesn't hire people to ONLY help customers. Grow up.

why am i supposed to care about your ring or outfit? I would have ignored you too.

It's an incentive, not something you're entitled to. Sure, it's nice when they honor, but they really don't have to. All retailers have expiration dates on their coupons.

Why would they do anything? It's expired. Next time, use it before you lose it.

I worked at kohls for three years and you should know that it is kohls policy to accept expired coupons such as kohls cash if it is causing a major inconvenience to the customer. kohls is so well focused on customer service that any employee in the store, from management to cashier has the power to grant a customer up to 50% off any item for just cause (irate or inconvenienced customers qualify as "just cause"). You should be a little more forgiving of kohls as it is a wonderful company for customer service, you won't find anywhere close to their kind of flexibility at any other retailer. And besides the point, kohls cash is not a "gift" it's a coupon, and like every other coupon in the world it has an expiration date. Why are you blaming kohls for you not getting into the store during the kohls cash redemption dates? furthermore, kohls cash is redeemable for over a week which should give you plenty of time to get in and spend it. Lastly, of course there is redemption dates because kohls is generous enough to give out kohls cash every month or so, therefore the company needs to ensure that people are spending and earning kohls cash always during separate time periods.

You're being a selfish, selfish person. The Kohl's cash is not a gift. It's an incentive. It's like every other coupon you receive from any store. It has an expiration date. If you can't find the time in your life to come in while the offer is going on, then that sucks for you.

You'll find, if you're nice, and ask politely, like a decent human being would, that most cashiers and managers at Kohl's will be more than happy to honor that $20. But I'm going to assume that you were already being a chore when the cashier declined your Kohl's cash. Next time? Try explaining that you were unaware it expired, and that you hadn't had the chance to come in. They'll either decline it on the grounds that it is in fact, still expired, or they'll honor it. If they decline it and you're still feeling like you should be more special than anyone else in the world, feel free to ask for the manager. Remember, if you make a big enough issue out of it, they'll give you pretty much anything.

I only went online 1 time to look at my account, unaware that must have signed me up for ebilling. I received a phone call yester from Kohl's saying I was late on my credit card payment. I was complewtely unaware of this, never saw a bill online or in the mail. I'm 46 years old and have never paid a bill late in my life! They told me it was sent to credit agency. Refused to listen to me, and will not do anything. I told them to look it up and they would see I haven't been online on Kohl's since my last paper bill. I always paid my account ahead of time when I was receiving a paper statement. My balance was less than $100. I make over 300, 00 a year - I would have no problems paying my bill if I were to receive one.

Gotta say I agree with Kelly - don't you do a monthly budget or something where you reconcile your receipts? Can't blame the credit card for your failure to realize what you were doing on their website(signing up for e-billing, besides you probably would have had to confirm your email to get that going). You can make a payment any time in any store...

You should remember your debts.

If you made the purchase, and a bill didnt come, why didnt you think to call and ask for a bill? You are responsible for the purchases you make, bill or not, that is part of the agreement you sign for taking out a line of credit with any credit card company. Any credit card company would tell you that, use common sense. You are 46 years old and still obviously need a lesson on how to handle your credit cards. Good luck to you

This jus happened to me and I do not think people are paying attention to the part that really matters. "Khol's turns off auto pay if you have a zero balance". They are purposefully doing it to collect more $29 late fees.

This khols card has given me nothing but headaches I just want to close it and never shop at khols again!

Hello, this happened to me yesterday and I am FURIOUS. 803 credit score before, and because Kohls shut off my autopay because I was at a zero balance, and decided to buy a $7 floor mat from there, thinking my autopay would cover it, they marked me late and my score went down SEVENTY points. Talked to FIVE different people there, none of whom which would help me. They all kept saying "I apologize for your inconvenience" to which I said "no, you are not sorry! You are refusing to remove this late over $9 that YOU stopped from being paid! " I will get to the bottom of this but it is HORRENDOUS that they could do this to their customer/ consumer.

Kohl's shut off my automatic payments when I paid my balance to $0 in November 2021. I just got notified of a delinquent account for about $25.

Now I've got a late payment on my credit. One late payment over many accounts over 20+ years.

Screw Kohl's. Shutting off automatic payments, I guess that's one way for Kohl's to make some money on late fees.

Kolhs seems to have changed their auto-pay feature to two options! You can select Minimum monthly due (and conveniently rack up interest charges) OR pay off balance WTF. I use to be able to sign in to the most difficult card to pay site "KOHLS" to adjust my auto-pay through a detailed account site. Now Ive tried to log in every way possible and it just routes me to their stupid App style site with very little options. Super frustrating. Im paying off and closing. This is by far not my only complaint but I'll leave it there.

Kohl's is disgusting. I was late on a small payment that I somehow forgot, and even though I immediately paid off my balance (less than $200) and apologized in a written letter, they still won't change my credit report. One measly late charge on an otherwise excellent paying record has damaged my credit enough that my house re-fi is now at a higher interest rate. Yeah my fault ultimately I know, but it's really irritating to have an otherwise stellar reputation sullied by a tiny payment that somehow slipped through the cracks and there's no way to fix it. I cancelled the card and won't shop there again, ever. Neither will my family. We have plenty of choice and it's anything but Kohl's from now on.

I work for kohls.
Hello, i have been working for kohls for a few months and I'm here to give my opinion(not kohls side, not cust side, my side as agent).

unfortunately, we dont have autopay, but what you can do online is schedule up to 6 payments for the next 180 days you have to make sure you have the confirmation number in your email or anything. There's a report sent to the credit bureau if you missed 2 payments in a row (all info is in statements, basically 60 so you can see something wrong is happening). We can only help you with your credit if the paper statement has been returning to us (post office let us know that) of if the email was not delivered, sometimes it happens the email is on the spam folder (spam is deleted automaticaly by your provider), you have and old email on your kohls acc, you moved but you did not informed us about it, sometimes address is changed by credit bureau. I as an agent, I'm always willing to help but if it is not consider a kohls fault we can not fix credit.
please take in consideration we dont deliver the mail, it is sent by us mail.

by the way, when you open your acc online the system ask you if you want to recieve email notification, they click yes thinking it says : -yes i accept the terms and conditions-, please be careful.

Late fee could be $15.00, $25.00 and $35, it does not matter if your balance is $100.00 or $3000.00.
if balance is less tham $25.00 late fee is for the same amount.

Account ease premium, it is insurance, you can call us and remove it from future statemets.

Finaly, i have never bought anything at kohls, i dont have a credit card and i think $35.00 late fee is a lot(i'm not from the us).
If you call, please dont be racist, it is not needed to be rude. i'm always willing to help and do my best with every call.
thanks for read.

I started to shop there a couple years ago. They double the prices of most everything in the store. Then say its on sale for 50% off or more off. There are a very few good deals. Then the credit card. WOW not only the $35.00 late fee which is high for such small amounts but now i have a special fee of $7.48 a month for a few hundred dollars in credit? Account ease premium they call it. What is this scam? I know i don't owe much but i would love to sue this company and expose how they rip people off. I agree rip up these cards.

But not so terrible, I guess, since you waited five months to post this?

The store was terrible for being busy on Christmas Eve?

Apparently, there must be some fine print that I have been unaware of with Kohl's return policy. I love the store, but always thought that if you had the original receipt for the product purchased there, you would get the exact amount back for returning the product (either credit to your account, gift card, cash, or check). I had a pair of pants that I bought for myself in December. I didn't like the way that they looked on me. I also made a $100.00 purchase online for my little granchild, which was not exactly what her parents were looking for. In both cases the amount spend was not the amount given back.
I would appreciate an update on their return policy. As much as I like the store, there are still many other stores who will honor the original receipt with an exsct monitary return.

If kohls is returning everything as they are - espeically when someone has a receipt or even when they don't - I just wanna know HOW ARE THEY making any money? Its crazy return policy, ridiculous if you ask me, a person shouldn't be able to return something after 30 days - 30 days is reasonable. 30 days is more then enough time to know if you like something, and if something is wrong with it then that's a different story and usually you'll have a mnaufacturers warranty for a year. But yeah, i think this thi no hassle returns policy is crazy and I don't think people should be allowed to return things after the 30 days period. Just imagine if you sold osmething to someone then they come back 6 months later, or 2 years later and say to you, you know what I changed my mind - here take your car back, or kitchen table back - here's my receipt - please give me the full amount i paid for it. You would do it, so why the hell should we expect Kohls or other stores to do. I still don't understand why Khols does this, I would tell them to change it if they had any sense.

Yes, they accepted merchandise that was 7 months old without a receipt per the policy advertised. What more do you want? Try taking care of your business on time, like Kohl's does, and maybe you won't have so much bitterness in your life.

I think the reason customers are having trouble with this is because the items bought are listed separately on the receipt, but the discount (called a transaction discount) is taken off the total. You don't see the individual amount of the discount on each item unless you return something and then it's shown individually. It is very confusing. I was just getting ready to return something that I had bought with the 30% discount on the day that I had already returned something, so I have the reciept showing this as an example:

Item xxxxxxxx
original price $26.00 sale price $12.99 - 30% discount= I paid $9.09

On the return receipt it says:
Item xxxxxxxx
Return amount $12.99 transaction discount $3.89 = I got $9.10

If they would show the amounts on the return receipt like they do on the original one, there wouldn't be so much confusion.

You people don't need to call names just because certain things are confusing. Very childish.

Well, I'm sure there's a limit to un-receipted returns...but why don't you try for an even exchange? Find out the ticket price on the items you've got, and find items you want that are ticketed at the same price. There's nothing preventing us from doing an even exchange for you, and we don't have a limit to those.

Who keeps the things they want to return for 7 months? That's ridiculous. Be glad they were willing to offer you anything. You're crazy.
7 MONTHS... SEVEN! That's the majority of a year and you had no reciept. You deserved nothing for being so self-entitled.

does anyone know how many times can a customer return an item without a receipt. I got presents for christmas which i returned in january, i think it was two returns. my son just got clothes as presents for his b-day which i dont like and would like to return for different ones. I used to work at target and they only except three ruturns per year without a receipt. i dont know if knohls has a similar policy.
anyone know?

They only gave you %10 of the value is because that is what it is currently selling for. An yes it will go to the floor to be sold for that price. When kohl's puts stuff on clearance they are not afraid to go to 90%.

I also know your frustration with the system not finding the info on the card. I think thier is a 180 day window to do charge card look up.(They have no told us the exact time limit. But this is what we can deduce from doing these type of returns). I know with kohls charges if it past the window we can call the credit center up to look for the info. But we need to know the month of purchase. But I would recommend keeping your receipts. With the receipt I have seen stuff from 2004 returned.

i think all you people need to read and gain some conman sense. first of all most of the return policy is on the back of your receipt. second if you bring your original receipt in when you return you will be getting back what you paid and how you paid for it, with the choice of having a kmrc card. if you used a coupon, of course your going to get that subtracted off the price it rang up as. HELLO?!?!?! do you expect them to let you have it cheaper but than turn around and give you more money than you spent. mmm, how about NO! and for all you people who think you can buy 50$ worth and than get the 10$ Kohl's cash and try to return something and keep the 10$ you seriously have zero brain cells. why would they let you keep a free 10$ coupon if you're required to spend 50$ to get it in the first place. when you return something and it brings your SUBTOTAL below 50$ you lose the kohls cash. sorry about your luck. also for those who don't know how to read on the kohls cash, you have to spend 50$ on your SUBTOTAL, that's before tax. plus if you try to return something without a receipt you still can. if you purchased it on your kohls card your good to go, since they can look it up. if you purchased it on anything else you're getting the lowest price its been on a kmrc card. sorry no proof, no getting what you paid. and for those who think they can purchase something on a gift card and than go and return it to get cash, your stupid, no store does it like that why would kohls.

brigitte you're dumb. it sounds like you got a 10 dollar coupon for spending 50 dollars. you're stupid if you think you can keep the 10 dollars for returning from the original 50 dollar purchase that gave you the reward in the first place.

thats like getting mad about not being paid on days you call in sick to work.

You are not alone with your missing statements. I've finally cancelled my Kohl's card due to lack of billing statement and my late fees are costing me more than my purchases. My credit score has not yet been affected as Kohl's has not yet posted a negative factor to my account. I think they like my late payments. The only times I have had to justify any negative impacts to my credit scores are during re-financing and the lenders have been favorable to accepting my explanations. I have heard that you can negotiate your score with the credit reporting agencies to flag discrepancies, but have not had personal experience in doing so.

Maybe you should put on your big boy pants and realize that you are responsible for your own bills. You know you have payments every month, you shouldn't need to be told to make them. Now you have to deal with the consequences of not being ready to be an adult yet.

We also make a good deal of money off of the cards - $0.50 - $2.00, depending on the time of year. One cashier at my store has over 1800 so far this year, since January, meaning she's made at LEAST an extra $900 this year.

There's good incentive for us to solicit them, and as a customer you honestly can save a whole, WHOLE lot if you know how not to overspend.

Um, no, lisa97849, my expectations were clearly explained to me before I was hired on. The same is true with everyone that I work with. So, just because you don't like what your job expects of you, doesn't mean you should run around insulting other people.

If you want less hours because you can't do what your employer asks of you, more power to you. Don't ask them to open the charge card. Don't explain what they'd save. It's not like it might benefit the customer or anything.

i have been working at kohls for over a year. I never ask anyone if they want to open a charge card. sure, my bosses want me to, but i think customers should pay for things however they want.

as for aidan up there, you're an idiot. kohl's doesn't explain their expectations before hiring. if they did that, they would have no employees.

and the whole competition with other stores simple ensures that all associate in the store are working as a team and trying to have some "fun". everyone like competition sometimes is gets you motivated, and when you ask a customer to apply for a card you will mostlikely treat that customer much better than you treat other simply because you want them to do something for you. and notice i said "for you" i am sure that with the economy how it is now you enjoy looking at your weekly pay stub and seeing a good amount of money. I doubt they didnt inform you of this but just so you know you get either $0.50, $1.00, or $1.50 for every application you submit approved or not doesnt matter. so stop whinning and do whats best for you.

Shame on you. You knew Kohl's expectations when you joined up. If you don't like it, get a job somewhere else. Your job is whatever your managers tell you you're to do.

Kohl's has also charged my checking for my moms account, I made a payment for her a couple of years ago over the phone and i was told they would not keep my information, but last week they took 76.00 out of my checking and again this week they took another 185.00 out. her payment isn't due until the 19th of the month and her payment is 76.00 min. payment. When we call Kohl's we get the run around and no answers. I did not give them permission to make any withdrawals from my account.

When you applied for the card you were instructed to enter certain information into the pin pad. I believe is like the 5th or 6th question on the pin pad and it shows a whole paragraph explaining that and if you want it you need to put your initials in a little space there and then click accept, now if you dont read what you initial then this whole thing is your faut so dont blame kohls for it. be more careful next time. and by the way all credit cards offer things like this to protect your credit in case a day comes when you cant make your monthly payment.

Worked for Kohl's for five years, got sexually assaulted by a fellow employee, after I filed a complaint the other employee was let go, and I was told to my face by the manager that I had flirted with him. I was then frozen out of any other position in the store (and my hours ehere cut to 12 hours a week) all the crap the day about great work environment is crap. The management at the store I worked at only promoted girls (pretty girls he wanted to flirt with, so sick since he was 40 years old and they where in their 20's.

I am going on my second year at Kohl's. It is truly a horrible place to work and the second I get hired for another job I will be out of there. During the summer, we were so short handed that every associate was working at least 35 hours, even if you stated you only wanted 10-15. If you were closing expect to be there two hours after closing time without any extra breaks. The store I work for is considered high volume and is the biggest and busiest in the area. There is never enough associate coverage. Associates call off often, especially on weekends because they simply do not value the job. I do not blame my fellow employees for having this mindset. If one person calls off, however, this throws off everything because even with no one calling off, the store barely scrapes by getting "the zone" or recovery finished. I cannot remember the last time we got out on a closing shift the actual time we were supposed to. Management is rude and doesn't value the hard work we actually do. They do not see the inside of the fitting rooms and the mess we have to take care of. Sorry, but when there is a pile of clothes three feet high on the floor, we must take time out of what we're supposed to be doing to take care of this. After seeing how the clothes from Kohl's are treated, I would not wear anything from there. Customers have actually peed on clothes on the floor in the fitting room and we are left to clean that up. Not only do we have to have the department perfect, but we also have to be register back up. When there's one closing on mens and one on womens the department associates spend anywhere from a half hour to the whole two hour window that we are scheduled for back up. We actually had a visit about a week ago, and they were so unhappy with our store. We remodeled in the summer and our store is disgusting and a mess. They gave us more payroll to take care of this, however more hours are not being put to use. Store manager gets a huge bonus for coming under in payroll for the year, so he doesn't truely care about having more workers to compensate for the high volume of our store. I could keep going on and on about how terrible Kohl's is, but I think most fellow employees can agree with me.

Sadly, reading your comments is like reliving everyday at a location I work in. I've seen many other spot-on descriptions elsewhere, and when you think it is your store being described, you look and see that it is a store clear across the country.

So on the average workday (or I should say, the six hours my department gets a week to process trucks as we no longer have an overnight, ) when we are being verbally abused by management (and working in the most unreal dangerous environment, ) you realise that "no, this is not just a "local" thing."

I would love to be a fly-on-the wall during conference calls, and have a look at corporate e-mails. Despite all the CBT's (love the one's on RESPECT, ) on how a Kohl's associate should behave, etc., it does appear that the "unwritten" operating code for Kohl's is to bleed your associates dry, no need to respect any of them. In fact the deadbeats who work full-time hours are on break every 30 minutes are never spoken to in anything other than humane tones, while those of us who have been dropped to 5-10 hr weeks and are working from the moment we are on the clock, get treated in a manner no one on the outside could ever imagine.

I truly believe that if people knew what goes on within the walls of these stores, many would not shop at Kohl's (I mean when was the last time in American retail history that you have heard about hostile work environments, repeated OSHA violations, and so on, ) and more importantly, how long would investor's & creditor's stay on board.

As far as vendors are concerned, unlike other large name retailers, more than half of Kohl's merchandise is mass produced (cheaply) in known "sweat-shops" in Jordan & Quatemala. The rest is from Lesotho, Nigiraqua, Mexico, and China. It is all Kohl's branded, and the lines that are not Kohl's per say, are labels that are "exclusive " to Kohl's. If you are a wise consumer, inspect your purchases carefully and take not how long things last. Everything from clothing to hardlines is not built to last. There are many specific products in the stores that many of us are convinced are actually "seconds, " Don't even get me started with how merchadise is handled, and now with the liberal return policy...you should see what gets folded and put back on the shelves!

look stacey if your so responsible why did you enter the wrong numbers. Im not sure if you have ever noticed but different people have different account number lenghts, simply put the banks with time have been adquiring more customers and have had to increase the lenght of the acc# so everyone gets a different number and as for the rtrn fee you were charged im sure that if i bought something from you and failed to pay correctly you'd add to my charges. Kohls is not a bank or one of the six US money Mints (where they make the money), they have bills to pay too.

I have a question. My girlfriend is an extreme couponer and always sends me coupons when she finds good deals. Today she sent me a coupon via text that was $10 off a $10 purchase. I had multiple transactions and the assistant manager rang everything up one at a time for me to use the coupon. It was my first time using a coupon like this. She rang up over 30 transactions for me before finally telling me that it was supposed to be one time use. She then called a store manager who told me it is only one time use and let me finish out one more transaction. I was appreciative of the fact that the store manager was sweet about it, but when she walked away, the assistant manager who rang up all the transactions asked for my name and said she was reporting me to loos prevention. It was very awkward because I didn't know I did anything wrong and if it was a one time use, she shouldn't have wrang up all the transactions. The coupon I had was only the barcode and pin number and such and didn't have the entire email with the exclusions so I legiteamitely didn't know it was a one time use until she told me. What is going to happen now? Will I get a call from Loss Prevention? I paid for most of the transactions with my Kohls Card so they know how to contact me if they need to. I have never done anything wrong. Never stolen anything, and don't even have a hiccup as far as getting into trouble in my life. In fact, the blankets that I got for near free are all getting donated to a local women and children's shelter, so I was excited about this coupon to use it to help out the shelter. The cashier made me feel like a criminal when I didn't even know I did anything wrong. Should I take everything back to the store and get a refund since I was only supposed ot use the coupon once? The cashier (assistant manager) was rude the entire time ringing me up. I knew something was wrong because she was being mean and saying things like "This transaction is $3.50, is that too expensive for you?", and was mean mugging me and telling me to "hurry up" during all the transactions. If I wasn't supposed to use it more than once, then she should have told me right away and not rung up more transactions. She was being nasty to me and I didn't even know why until the end of my purchases. What should I do about this? Am I going to get cops showing up to my home because this cashier let me use a coupon so many times, or is it her fault for not telling me? Am I allowed to use the coupon if it's on my phone? There wasn't any specifications on the coupon I got since it was a picture coupon type of thing. I don't want to do anything wrong, and I spend thousands of dollars at Kohls wach year. I had $60 in kohls cash and $40 in rewards just from November alone from my online purchases. I need some advice please. Should I wait and not donate the blankets until I find out what Loss Prevention will say? She told me she was going to give them my name, but she didn't call them when I was in the store, and the store manager wasn't upset, only the cashier/assistant manager. Should I go to the store and ask to speak to LP or should I wait to see if they call me? I'm so worried because I have never been in trouble before :(

They don't have to. Just like I don't have to NOT be offended by the words they choose to use. It's all about interpretation.

...perhaps not.

Perhaps it's just the way it sounds in my head when I read over the complaint. I guess I'm just assuming the inflection that evapoe is using when describing the associate.

All the same, there have to be better ways to describe people...

Monica, how is describing someone as 'Mexican looking' not rascist?

Aidan Evapoe was not trying to be racist . And i agree with Evapoe.

evapoe, Kohl's is allowed to ask for your ID when you make a return. Also, don't be racist, that's ugly.

It's not any different than if you're making a return without a receipt anywhere else. It's to catch the people who walk into a store and pick up an item, then take it back to the service desk and return it for money. They only allow so many unreceipted returns in a year. Otherwise it looks like illegal activity. And in asking for your ID, they're preventing theft, which in turn keeps the prices and sales at a low and affordable rate for you and other customers. Because I'm sure you don't want to pay full price for anything. No one does.

And as for the original person who wrote this complaint? There is NO value in you as a customer. You buy low-dollar items with the five dollar e-mail coupons, so you only spend maybe 2 or 3 dollars per trip. Just because the coupons are from different e-mail accounts doesn't make them different coupons. They're the same offer. And it's one per customer. Just like the ten dollar coupons that come in the mail from time to time. If you insist on using more than one of them, you're actually stealing from the company. Think that over for a bit.

same thing happened to me here in KOHLS Mae Anne Ave.Branch. This Mexican looking woman stared at me while im returning an item and even asked for my ID.The moment she asked for my ID, i turned my back and walked out of the store and gave this Kohls item to a homeless guy outside of KOHLS.The nerve of this woman named Candy to stare at me and then asked for my ID.Kohls just lost a family of 5 shoppers...

Bella 777 I'm not the one whose been [censor]ing at every freakin complain here about kohls! Lol, look at ur own profile compare to mine, looks like u got nothing else to do with ur sad lonely life, u got nasty comments in almost every kohls complaints, and no honey she's not a low cost lawyer! Is this all u do everyday? Advice to u get a life, fix ur sad life before u start thinking about other peoples life... cuz looks like u just seat in the computer all day doing this things! Last laugh is on me.Consider urself the winner smartass! Ur welcome!

I understand, misunderstanding, u are probably talking about those email coupons, i dont use that, i get the ones that are sticked on the newspapers, which comes on mostly Sundays, but it depends it comes on a different day too... that one i get a newspaper delivered to me, so when i know theres a coupon, you can buy about 3 other news paper to get some and share it with your family, now when i have extra i get to you use it on two transactions one of each, since thats what is stated on the back print, but the kohls close to me doesn't go by what it says on the back and just tells me to come back everyday and use one of each, so ok i follow by their rules since its so close to me i dont want to travel to a different kohls just to use both, so i just do it the next day after i get off of work... newspapers comes everytime with different coupons posted in there, and its something that anyone can buy and is not limited, you dont put your personal info and they send you a coupon that can only be used once, because that one you have to sign that the person your signing up for is you, now some people ive seen has a lot of those 5.00 offs, which is strictly one per person...i dont use that, i use the ones you can obtain from a regular newspaper.

Its called typo and yes I didn't even get to talk they just stopped me one of them was talking to me and the other one was lookin through my stuff in the cart, yes my bag was in the cart!...it doesn't matter who were following me, loss prevention or even a manager, yeah sure I can't do [censor] since they do have the right to follow me, that's why I'm complaining here ryt! If I can do something about the fact of them following I would've done it already smart [censor]!...I don't have anger management I'm just explaining and sharing my bad encounters with this store just like everyone else, maybe u have that urself do you? I have been nice enough to not take legal action about them touching my things and what I get is that? Something that I don't deserve as a regular and loyal customer! What would u feel if u were in that situation? Wouldn't u get annoyed and unsafe cause anytime they can just embarass u again infront of a crowd like they did, honey put urself on my shoes and others so u know what it feels like to be treated poorly for no reason, to be harass and acuse of doing something u didn't!...open your mind smart [censor] and see who's the victim here stop putting people like we are the threats cuz we wouldn't be here right now if we were the bullies! We wouldn't be posting and looking for a way to share bad experiences to others! As u said I got nothing to do but to suck it up everytime I go shopping there, and as I said my final words are" if they ever touch my things again, then that is something else and I will do what I should've done in the first place!", If. I don't care about the employees and I'm a like a bully son of a [censor] like y'all then I would've done something already! But I'm nice and understanding, I just don't understand the fact that they gotta follow, why don't you just live me alone!... this is are thoughts and experiences I had that I'm trying to share to others that's what this site is for, we are not looking for a freakin cure to fix the problem or whatever happened, we are just trying to share it to others, y'all stupid people gotta stop acting like u know better, like u even own the store for christ sake!... calm down and try to understand, now if. I were stealing and then I'm whining about how they treated me then yeah sure call me a [censor]in idiot for even posting it here!..but no!... its nowhere close to that, I'm a customer who was acussed and turned out that I wasn't stealing, they touched my stuff, and everytime. I go there they follow u and stare at u like u did something wrong! So is that hard to understand, its funny how it can be turned around to be my fault for shopping there one morning and bam they stop u out of nowhere!...yeah that's right wake up and get it unless ur that slow to not understand it!...have a good night!

Due to non compliance of the hazardous waste act of 1992, this Kohls store #9443 will be shut down for an immediate investigation. It seems that due to the need to have the grand opening happen on time, there was a slight over sight. THE construction Company that goes by the title..Marius &Bros LLC. as well as Mario BrothersLLC. were in somewhat of a time crunch. One of there day laborers reportedly placed the neon RESTROOM sign on the dressing room entrance door. However, from what we gather the little fella tried his best to reach the door, but a few rattled down his leg, and much to his dismay his grandpa just threw some napkins on it and went on his merry way back to the lingeri section to gawk at the old ladies that just got off the scat bus. I hear they will be closed until proper changes can be made.

Guys? Nowhere in there did she say that it was the store's fault. She even said the store was nice. She was saying that people in general are rude and disgusting.

So a customer made a mess, and you write the store up on a Complaint site?

And then you went to the fitting room right and tried on 25 pieces of XL clothing and left them all over the floor because you didn't like how they looks on your "I'm fat cause i'm horomonal" body right.

It was not my child...it was yours, peepee face poophead

I had the same thing happen in February. I canceled my card and have not been back to the store.

I have had the same thing happen to me. I pay all of my bills online and have never had a problem fat-fingering my account number - 4 times (once as an initial entry and a second time to confirm). Kohl's answer was to take the payment in to the store?! No! No wonder I never had an account with them until 2 mos ago. They just lost another customer.

I had the same thing happen to me! I always pay my credit card bills in full, timely, every month. They hit me with a "Returned check fee", when I had almost $20, 000.00 in my bank account. The customer service reps said there was nothing they could do. I spoke with three different representatives and they all told me the same thing! I'm with you. Target's things are of better quality in my opinion anyway. I will never shop Kohl's again...EVER!

I agree with you. I have overdraft protection so never bounce a check of any kind. I paid online in Kohl's site. It went through. Later I was told that the bank rejected the check and was of course charged for the "bounced check" I did everything right, I have over draft protection, yet they would not listen that they did something. Then they would not let me pay anymore online. I called twice and they said they would change that. They did not, and then I was told that I could not pay by phone either. That I would have to go to the store to pay. I do all my bill paying online for I have a stroke victim husband. I told them to cancel my account. Amazingly they can do that online for me. I have been a good customer for five years.

Yes they are overpriced. That is why they have the "sales " all the time. I will go to Target now for the things that I need.

I dealt with the economic and personal issues that every person in America faces dailiy

You mean those same people that could get to work? LOL

most stores arent like that. i worked at the 592 store in Corona, CA. and the managers werent all catty. they were really nice. if one store is mean that doesnt mean ALL the stores are.

EW EW EWEW, Everyone needs to relax and listen to me...
I work at Kohl's. Our whole policy is to make sure you leave and COME BACK AGAIN. I dunno what store you work for, and I'm beginning to see, from reading these postings, that each store is run completely differently. My store, for example, has managers who tell us not to bother them for adjusting prices, because our motto is "Yes We Can, " this empowers associates to adjust prices disputed by you, the customer. We will adjust a price for you, even offer you a final discount for your inconvenience, but understand that you get more flies with honey than with vinegar. If you're a [censor] and yell in my face with your breath hot with hostility and lack of flossing, then we won't help you and will take joy in giving you the run around. I mean, this happens, o- maybe 5% of the time, do we get people who harass us over the phone and demand our government issued names because their blender was too expensive. Talk, just TALK TO ANYONE WHO WILL LISTEN. This means, do not shout and get MAD because life is too short to give yourself a heart attack over the juicer you're buying to lower your blood pressure. Just use your words, please, we're all humans with emotions and families to support. Have compassion, people aRE willing to help you...
Oh, and we HAVE to take down the 'power hour' signs around 1pm, or the tardy people will want a discount you woke up EXTRA ;) early for! I will say that weekend sales should NOT have time periods, I find customers hate to be restricted by dates and hour-related sales... THATS the thing people should be getting mad about. Not that communication skills have dipped since people learned you can scream loudest online, where no one can see you ; D

There's a HUGE difference between saying you don't like your job and running around the internet telling Kohl's customers off on behalf of the company. You're acting as a representative of the company, when you claim where you work. And you're giving out a bad image. The company could press charges for something like that. It's damaging to their image, and could potentially cost them a lot of money.

And no, actually. Everyone I work with likes me. Cause no one I work with has given me cause to report them.

FalseAdvertisement:

They did not charge you any fees. What happened was this. You said you got a new credit card from Kohl's. I'm going to go out on a limb and say that you applied for that card at the time of purchase, or activated your new card at the time of purchase, and received a 15% off discount on your transaction. When you returned the item, the receipt showed that you'd received a 15% off discount, and that 15% was applied to the item. So when they gave you your money back, they gave you back what you paid for the item after the discount and tax. You've lost out on nothing. Yeah, the product was crappy, and I'm sorry you didn't like what you bought, but please, don't give up on us so quickly. We'd love nothing more than to have you shopping with us.

Did the associate who processed your return treat you rudely? Did people coerce you into buying the item? Every store has an item or two that just aren't as good as they should be. But that in no way means that everything we sell is crappy...why not come back in and look around. Don't make a judgment out of anger...you could miss out on a lot.

And martinis: Quit being such a [censored]. I'm sorry you're not making enough money to make you happy...that doesn't mean you should be getting on a public forum and badmouthing your job. You better hope I never find out your name, because I will report you to Kohl's so [censor]ing fast your head will be spinning.

The Kohl's one was 24.99.

FALSE ADVERTISEMENT: BUYER BEWARE!

I bought a Hamilton Beach electric can opener from Kohl's for a friend where the top piece comes off and you can wash it and it was a

heavy stainless steel piece, I went back to Kohl's to buy another one and I was a little skeptical when I was looking at the floor

model and the partial boxed one (partial, meaning the way it was packaged part of the product is exposed so you can actualy

see the contents) so when I got it home I found that the stainless steel piece was made of cheap silver plastic i went to return it

and only recieved 19.61 back because some kind of ridiculous fees they applied. I just tossed my new credit card I got from

KOHL's. Now I don't trust Kohl's or Hamilton Beach Products. They definitly over price things and try to make you look like

you got a mark down. And on top of that Target was selling the same thing for 20.00.

I have nother post, entitled "Tell Me What's Wrong...". Post the issue there, and i'll tak a look at it. Or post it here, so that if you have a problem similar to someone else's, it will save them the hassle of complaining.

Kohl's really does have horrible customer service. Sure if you manipulate the power hour savings with the coupon and Kohl's cash you might save a little bit of money but the markup on merchandise is already so high that when you take 60% off it really just brings it down to Wal-Mart prices. To the person that said handle it at store level, I try to do that but nothing ever happens thats why I call corporate. I would love to resolve an issue at a low level. The reason we harras is because you hide behind the phone, even hang up sometimes. There are nice managers but there are also managers who have issues personally and it spills out into their customer service. Kohl's does not follow their own policies. They change the rules as they go along. You work for Kohl's and want to help me resolve an issue? Please do. I need a good employee to midigate because I have a current issue with Kohls. You want to prove Kohl's cares? email me at andries06@aol.com and help me then. I'll write all about it if you can help.

Here we go...

1. Guarentee that you made a credit purchase. I guarentee it. Check your reciept, and near the bottom, if it says anything along the lines of Visa Credit, MC Credit, AMEX Credit, or DSCVR Credit, then it was a credit transaction. If you didn't press a credit option, that means that it automatically went to a credit option. Which means you signed for it as a credit, which means you legally aggreed to the terms that they put in front of you.

2. There's only so much that can be done over the phone. If you continually call and harass (yeah, i said it, harass) the employees, how helpful do you really expect them to be? If you have a problem, go to the store and speak to someone face to face to resolve it. This is the best way to get it fixed.

3. The money should get back to you almost immediately. If it doesn't, then that is the banks fault. Talk to them, find out if they hold returns through the card before giving you the money. We don't have a button that says "Immediately give back customer's money". We simply do the steps to return it to the account, the bank being the one that gets the wired cash return.

4. We're not Gods. I'm not God. Anyone working in any dept. store is not God. There are limits to what we can do. When someone says "There's Nothing I Can Do, " it really means "There's Nothing I Can Do". Not nothing the store or company can do. I can't do things that my manager can. My manager can't do things that the district manager can. Chain of comand, learn it well.

5. To the person that bought the coat for their granddaughter - if the sign says one thing, and you paid another, then you can get a price adjustment. You have to have the right sign, of course. But if you think you do, then walk with an associate to the sign, show them the item, and watch as they either say "I'll fix this" or "No, that's the wrong sign". Also, yes, we have to change the signs before the sale ends. Because if we didn't, then we would have incorrect signs up, which would be a greater hassle.

6. One last thing. If you are really that upset over 8 dollars, i'll give it to you. Out of my pocket. In cash. Just so you will shut up. It's 8 dollars. That is an hour at minimum wage. That is absolutely nothing in the grand scheme of life.

Sincerely,
Your Friendly Neighborhood Kohl's Employee (FNKE) :)