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Kogan Australiawrong item delivered

Hi on 25/11/18 I ordered a smart TV from kogan online. On 30/11/18 they delivered a dyson air purifier by mistake and left if by my side gate. I have sent numerous emails since then back and forth to their help desk. They asked me to print out a barcode and stick to the parcel and take to Auspost to get a return authorisation label. After lugging it to Auspost was told that the barcode was not the code they need in order to send. Have been emailing since to get correct barcode or number but still none just going around in circles with replies from different people saying they are passing me unto support team but then nothing. I am also concerned as while this is going on I they still have the money I paid on 25/11/18. I have lost confidence in the company and now wish for a refund and am do not want the TV as ordered. If you can help me that would be appreciated as causing great deal of stress.
Thanks Leisa Bartle
26B Struan Ave WARRADALE SA 5046
[protected]@hotmail.com

Lj
Dec 11, 2018

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