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Kogan Australia Customer Service Phone, Email, Contacts

Kogan Australia
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1.0 360 Reviews

Kogan Australia Complaints Summary

2 Resolved
358 Unresolved
Our verdict: If considering services from Kogan Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kogan Australia reviews & complaints 360

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R
5:06 pm EST

Kogan Australia customer service

I have sent about 5 unanswered emails about trying to access a credit of over $100 you have of my money! I have tried to contact you for 2 weeks as I need to purchase a Christmas present and it's now 4 days before Christmas and no one can help me. I am disgusted with your service and I want someone to call me TODAY to sort out my issue.
My account is under [protected]@hotmail.com my name is rachel herridge and my mobile is [protected]. Your company has been awful to deal with and has put so much stress on me trying to organise a Christmas present which now I don't think is going to be delivered on time. Contact me ASAP.

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Anna Cav
, US
Jan 01, 2019 11:34 pm EST

Yes, after complaining online to their shonky customer service (no 'phone number to ring) they abruptly stopped answering! I believe that once you put a legitimate case to them and they work out you know what you're talking about and want a solution...they cut you off!

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M
2:13 pm EST

Kogan Australia samsung galaxy note 8

I bought a Samsung note 8 in August and while it worked to start with the phone no longer works at all. I have sent several emails but all Kogan 's will say is that they have received them. I have had to buy another phone as the other one can't be fixed I rang Samsung and they informed me that it's not an Australian model. Kogan's say that they are a proud supporter of Make a Wish well my wish is for a refund.

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9:16 pm EST

Kogan Australia delivery & customer service

After multiple complaints about how long my delivery was taking, I had no help from Kogan or their courier Allied express. I managed to track down my package ( a 55 inch Tv) at a local warehouse owned by a seperate frieght group. It had been completely destroyed in freight. Now Kogan are unresponsive to my emails and I'm left with a great big smashed TV feeling very much ripped off. The fact that they have no contact number seems criminal. They take days or even weeks to respond to emails. This was meant to be a christmas gift. DONT BUY FROM KOGAN!

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6:15 am EST

Kogan Australia faulty monitor

Hi Kogan,
It is amazing that in Australia Afterpay is involve with a company like Kogan, no emails what so ever from the day I received the faulty monitor I just do not know what to do they have ignore every single email I had sent them no one email answer I wonder why they answer back to you Afterpay but no me, I can't lose $453.58 dollars this was my son present for Christmas and now is all sad because of this rip off I will do everything in my power to close Kogan in Australia, seems to me that I am not the only one been rip off and very disappointed that you are working with robbers.
Regards,
Jeff

Tax Invoice
Invoice # [protected]
Invoice Date: ‎23 ‎November‎ ‎2018
Order # R22CQH74
Order Date: ‎23 ‎November‎ ‎2018
This invoice is a receipt of payment. Please keep this receipt for any warranty claims.
Delivery Address
Jefferson Vicente Arcos

Australia

[protected]@bigpond.com
Kogan.com
Kogan Australia PTY LTD
ABN [protected]
Description
Quantity
Unit Price
Total
________________________________________
Kogan 32" Ultra HD 4K VA Monitor (3840x2160)
1
419
419
Serial Number: KAMN32UHDMAA0176
________________________________________
Shipping (Kogan Australia)
1
34.58
34.58
________________________________________
$41.23
GST
________________________________________
$453.58
Christine Leth July 20, 2018 Reply

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Mik521
, US
Dec 19, 2018 6:11 pm EST

I bought a Samsung s8 (claiming to be brand new) about a month ago. I waited ages for it to be delivered. And when i started to use it, it was faulty i sent Kogan an email they sent back troubleshooting ideas i did everything they asked and still the phone is faulty.
Now the customer care team is not replying to me about a refund or replacement. Im extremely disappointed in this company and their service. Happy to take everyones money and send them faulty items. I will never recommend Kogan.com.

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L
4:42 pm EST

Kogan Australia ra1302043

I have been trying to deal with Kogan since November re this order and return with little to no customer service provided with the exception of CSO Rio. I have sent over a dozen, that's right a dozen (12) emails requesting assistance with this return and no one has replied to my email or they reply with someone will get back to me and then no one does. I have worked for the Financial Ombudsman Office and find this most frustrating and that your complaints area is so hard to find incomprehensible not to mention a violation of too many retail statutes to mention. All of which I will be taking up with another body. Please have someone contact me ASAP I would like my $398 refunded considering the goods were unopened and receipted back in Kogans warehouse over a week ago. Thank you

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4:27 pm EST

Kogan Australia customer service

I purchased one of Kogan's game monitors on 16/12/18. It has been three days already and I still haven't received neither an order confirmation, nor a receipt for my purchase.
I believe it should have been sent to my email address immediately after payment was made.
There is no way a customer service representative for this company can be reached, as there is no proper phone number to call to and to talk to actual people, all calls are redirected to online Help Line.
I sent two email to this "Help Line" and all I got is a ticket number.
This purchase was supposed to be a Christmas present, which means it should be delivered before 24/12/18. Unfortunately I haven't even received an order confirmation yet, not to mention the date of delivery.
Very disappointing experience especially at Christmas!

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5:07 am EST

Kogan Australia kogan atlas tablet - dodgy charger / power input

You have an item that arrives out of the box and won't charge with the supplied charger...to even get the lights to indicate the item is charging you have to twist and turn the plug... hold your head hand the correct position.. etc you get the picture...
You raise a simple support ticket with your issues and concerns for what should be an easy "Not Merchandisable Quality Issue" and should be replaced without to much running around.
Kogan after you have the inconvenience of a faulty item, that took weeks longer than it was originally promised, the make you jump through hoops like confirming your account email delivery address mobile phone number, proof of purchase photos of the equipment not to mention the requests for the serial number. All of this is separate emails across multiple days and weeks it has been the most infuriating online experience I have ever experienced to date!
Added to this they continue to ask for the same information over and over again, much of which they have already been supplied and or had originally as part of the purchase, they are absolutely hopeless.
They respond with these additional requests then take two-three (business days) days min to reply and ask for additional and or the same information again and again.
I will never buy anything from them ever again and neither should you. JB-HI are much better, easier to deal with and offer much more seamless process and quick delivery!

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6:28 am EST

Kogan Australia anker headphones from kogan

I have been sending endless emails to Kogan all week with no response. Only a ticket numer. Must be the worst customer service Iv ever encountered. And to think I actually recommend your products to people as I am a regular customer but iv never needed to contact you before. I purchased a brand name of headphones and on receiving them the headphones have no marking at all on the item or box with that brand name. This is not right. My son specificaly requested this brand (Anker)and he will think they are fake. Anyway Kogan can you contact me regarding this as I would like to exchange.

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11:44 pm EST

Kogan Australia partial delivery issue / refund request

I've ordered Double Bed on 26 Nov and received Bed Head only on 01 DEC.
I've spoken to Allied Express on 3rd Dec, written e-mail on 04th & 05th Dec to revise the delivery schedule. Than Allied Express generic response e-mail were sent to me on 06th & 07th Dec advising me of delivery on each date which never took place.
I've escalated this issue to KOGAN on 06th Dec, than they come back on 12th Dec investigation will be taking place and could take 10 business days.
Now, I'm without a bed for 2 weeks already and KOGAN wanted to wait another 2 weeks. In my point of view under the ACL (Australian Consumer Law) this is a major fault as I've purchased a good knowing it will function, however, Bed without frame Bed can not function. I think being patiently waited 2 weeks is quite reasonable from customers point of view, therefore, KOGAN fail to perform their duty.
I've requested refund to KOGAN but no response from them as yet.

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J
7:01 pm EST

Kogan Australia kogan 12,00 btu portable air conditioner

My Kogan Air Conditioner is still under warranty is malfunctioning and I want it replaced or repaired asap.

Its Serial Number is KAPORAIR12GAC0045.

It seems the fan is dislodged inside and battering the interior and casing

This is only the second hot season and it is not used all the time!

It took me three hours to find and get to this complaints register form.

If you do not get on to this complaint and fix it immediately you can be sure your inefficiency will be recorded on the social media and reported to the relevant consumer protection authorities.

The purchase invoice number reference is [protected]

The reference is 6XTT36B6

It was billed to my daughter Sarina Holmlund and it was shipped to 14 Wolstenholm Street, LISMORE NSW 2480

The order date was 25 dec 1917 and the dispatch date 03 Jan 2018

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Update by John Trigger
Dec 13, 2018 7:03 pm EST

I have followed all the many confusing online instructions to the best of my ability - thank you!

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J
5:07 pm EST

Kogan Australia bose headphones

I purchased BOSE headphones on 5/12 I didn't receive an email acknowledgment and thought I had not ordered them. I then ordered again. I tried to cancel them by sending a message to the help desk. By the time they answered they had already been dispatched. I would like a refund on the second pair that are still sitting in the delivery bag waiting for someone to tell me where to send them for return. I have sent messages 5/12, 6/12, 8/12, 10/12, 11/12 apparently it was referred to a Support officer then and 12/12. I am still waiting on a answer. I have tried to, find a phone number to call and have spent a lot of time trying to get an answer. It is the most frustrating system I have ever come across. You give 14 days for returns but you can't get an answer from anyone. It's ridiculous and time consuming. Could someone please contact me ASAP

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4:48 pm EST

Kogan Australia wrong item delivered

Hi on 25/11/18 I ordered a smart TV from kogan online. On 30/11/18 they delivered a dyson air purifier by mistake and left if by my side gate. I have sent numerous emails since then back and forth to their help desk. They asked me to print out a barcode and stick to the parcel and take to Auspost to get a return authorisation label. After lugging it to Auspost was told that the barcode was not the code they need in order to send. Have been emailing since to get correct barcode or number but still none just going around in circles with replies from different people saying they are passing me unto support team but then nothing. I am also concerned as while this is going on I they still have the money I paid on 25/11/18. I have lost confidence in the company and now wish for a refund and am do not want the TV as ordered. If you can help me that would be appreciated as causing great deal of stress.
Thanks Leisa Bartle
26B Struan Ave WARRADALE SA 5046
[protected]@hotmail.com

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9:07 pm EST

Kogan Australia samsung phone locked to asian only sim card

purchased a new samsung galaxy s9 from kogan website..
on delivery, there was a sticker on the box that said "asian only sim card" i wasnt sure what that meant exactly, so i sent an email to kogan (no phone customer service provided).

They did reply and said that it was very clear on the ad that i had purchased an international model (it really wasnt that clear to me actually, below the ad, there was a grey tag that said direct import. I honestly didnt realise that this meant it was an overseas product. If you click on the grey tag, it does give more information, but the grey tag did not look clickable at the time.

the email from kogan said it was usable on the australian network and not locked.

However, Network Locked and Region Locked are two separate things.

I contacted Samsung directly and they told me that the phone is locked to asian sim card and also warranty would not be provided in australia and i would have to send it back to malaysia if anything went wrong..

just trying to get decent customer service from Kogan is a nightmare... they dont care once they have your money...really unhappy with the product as i am unable to use it and have wasted nearly $1000, more fool me i suppose...

next time i will be purchasing from bricks and mortar shop and steering well clear of KOGAN...DODGY BROTHERS INCORPORATED. anyone want to buy a cheap phone?

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2:26 pm EST

Kogan Australia 58 inch smart tv

We originally purchased this tv in July this year, after 10 weeks the TV smart features stopped working and they agreed it was a fault with TV and picked up the TV. After initially saying we would hear from someone after 2weeks about the service on our TV, it was a month later where I had to contact them and follow up.
5 weeks later we get a new tv after we asked for a refund. After we unpacked and set the new up, we find the TV screen is smashed and dropped during delivery, you can see it on the outside corner of the box.
Now a week later, NO one from kogan will respond to any of our emails in regards to a full refund or replacement.
I would highly recommend NO one buy a TV from kogan, not only do you get poor products, but little to no customer service.
So we are now stuck with a smashed TV screen from kogan, right before xmas, having to watch a smashed screen u til we can afford to get another new tv.

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5:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kogan Australia pc monitor (that never arrived (tracking #33fqj2017321)

You advertised delivery 3-5 business days - that was when I bought it nearly 3 weeks ago for my son's birthday. I have become a recent purchaser through Kogan but this is not a good way to keep me - and you can't even talk to anyone..

Your email sent to me 23 Nov 2018 says "We estimate 1 - 4 business days (or 2 - 5 business days for rural areas) from the time you receive this email for your order to arrive."

Purchase is - 1x LG 34" 21:9 2560x1080 Full HD UltraWide IPS LED Monitor (34UM69G)

So I got your email that the product has been despatched as received by Australia Post - Tracking number 33FQJ2017321 but I never got it delivered.

After hours of following up Australia Post tell me that you have given them the manifest information but have never given them the product - which they say is probably still on a boat from somewhere to the dock for sticker and hand-off to Aust Post?

Please let me know when I will get my product -m better still cancel my order and refund my purchase. You stuffed my son's birthday present with your misleading timeframes.

Thank you
Sean Coady
[protected]

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Daniel Foo
, US
Dec 10, 2018 9:43 pm EST

I purchased the EXACT same product on the 27th Nov with expected Delivery to be on the 3rd Dec (Order Number XXQVZPEG)

Also got tracking and dispactch notifications, followed by a delay.

After contacting auspost, they've only told me product has gone missing and Auspost has instructed me to inform you guys to send a new one and once found the old onewill be sent back. Have not gotten any sort of reply or anything from kogan sales or anything.

Extremly fustrating

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C
2:14 am EST

Kogan Australia customer service line

I have attempted numerous times to contact Kogan Australia customer service via the phone numbers that Kogan Australia provide.

I have not been referred to a customer service rep, The answering machine lists some options to contact Kogan, by email only then the call has ended.

If I am unable to speak directly to a customer rep within the next 3 days then I will contact the Australian Consumer affairs service.

Claudia Koelndorfer
Phone: [protected]

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Peasel
, AU
Dec 04, 2018 12:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

I could not agree more.

The system totally disadvantages the consumer and in my case a refusal to offer a refund is in breach of the consumer protection law.

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11:36 pm EST

Kogan Australia samsung mobile phone

Good afternoon...
In January of this year, my family bought a Samsung 8 mobile phone for my birthday..(l am in my seventys) so even sending my complaint is a bit difficult for me, as I am used to talking face to face, so anyway I will give it a try..my mobile phone has screen burn, I took it to the Samsung shop to see about getting it replaced or fixed..as it has a one year warranty..They told me to contact you as it was bought from you..so I am wondering how you will deal with this problem..I will await your reply..
Thankyou so much.

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9:28 pm EST

Kogan Australia service

I have been trying to find out where The Portable Air Conditioner that I bought from Kogan is ..

You may recall that I have been tracking it (or at least, trying to) via Australia Post and was frustrated there had been no shipping updates on their Tracking Portal... Well it appears that the information they provided on the portal was based on digital information from Kogan, however The item was NOT nor appears to HAVE BEEN physically dispatched from the Kogan Warehouse..

So I have contacted Kogan via email as they don't have a contact number, to complain and advise them that as it appears the item had not been dispatched, they are to CANCEL THE ORDER forthwith and immediately refund me the cost of the goods

Perhaps if Kogan spent more time on looking after it's core business than venturing into the financial business in Super, Insurance and other financial businesses, then perhaps things may improve.

I mean to say, how can you trust a company like Kogan with your finances, when you can't even trust them to get their deliveries sorted.

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3:54 pm EST
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Kogan Australia agora 6 plus mobile phone

I have sent a faulty mobile to Kogan, your team confirmed they recived it on Thu 22/11/2018 4:21 PM, I have not heard anything back yet. I need a mobile phone and waiting for confirmation of what Kogan will do to repair or replace it is dragging on,

Return Number: RA1298001.

Could someone call me to discuss what will happen next, as I need to have a mobile as soon as possibleregards
Terry Mulvey [protected]

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6:02 pm EST
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Kogan Australia kogan 22v premium ultralife stick vacuum & accessories kit

I have paid for this and 3 year warranty. I have contacted Kogan 3 times #6912194 # 6920810 # 6905117 and to date the issue has not been dealt with adequately.

The machine is faulty and I want a full refund and collection of the vacuum. Kogan seem totally unable to deal with the enquiry and fault.

As I have used the website to contact the help centre it is hardly worth calling it a help centre when they do not provide help. The manual for the device has been followed and the appliance will still not charge. As such it is a useless appliance and I want the full refund and collection of the device.

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Kogan Australia In-depth Review

Website Design and User Experience: The website design of Kogan Australia is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, providing relevant results quickly. Overall, the user experience is smooth and enjoyable.

Product Range and Availability: Kogan Australia offers a wide range of products across various categories. From electronics to home appliances, there is something for everyone. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: Kogan Australia is known for its competitive pricing. The prices are often lower compared to other retailers, making it a great place to find a bargain. The value for money is excellent, considering the quality of the products offered.

Customer Service and Support: The customer service and support provided by Kogan Australia are top-notch. The support team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Kogan Australia offers reliable shipping and delivery services. The delivery times are reasonable, and the packages are well-packaged to prevent any damage during transit. Tracking information is provided, allowing customers to keep an eye on their orders.

Return and Refund Policy: Kogan Australia has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return and receive a refund or exchange. The process is hassle-free and customer-friendly.

Product Quality and Durability: The product quality offered by Kogan Australia is generally good. The items are well-made and durable, ensuring they stand the test of time. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Reviews and Ratings: Kogan Australia has a section on their website dedicated to customer reviews and ratings. This allows potential buyers to get insights from other customers who have purchased the same product. It's a helpful feature that aids in making informed decisions.

Payment Options and Security: Kogan Australia offers a variety of payment options, including credit/debit cards, PayPal, and Afterpay. The website uses secure encryption technology to protect customer information, ensuring a safe and secure checkout process.

Loyalty Program and Rewards: Kogan Australia has a loyalty program called Kogan First, which offers various benefits to its members. These include free shipping on eligible products, priority customer service, and exclusive deals. It's a great way to save money and enjoy additional perks.

Mobile App Experience: Kogan Australia has a mobile app that enhances the overall shopping experience. The app is user-friendly, allowing customers to browse and purchase products conveniently from their smartphones. It's a great option for those who prefer shopping on the go.

Social Media Presence and Engagement: Kogan Australia has a strong social media presence, actively engaging with its customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and respond to customer queries, creating a sense of community.

Environmental and Ethical Practices: Kogan Australia is committed to environmental and ethical practices. They strive to reduce their carbon footprint and work with suppliers who adhere to ethical standards. They also have initiatives in place to recycle electronic waste responsibly.

Competitor Comparison: When compared to its competitors, Kogan Australia stands out for its competitive pricing, wide product range, and excellent customer service. While other retailers may offer similar products, Kogan Australia consistently delivers value for money and a positive shopping experience.

Overall Rating and Recommendation: Overall, Kogan Australia is a reliable and trustworthy online retailer. With its user-friendly website, competitive pricing, and excellent customer service, it's a go-to destination for a wide range of products. Whether you're looking for electronics, home appliances, or other items, Kogan Australia is definitely worth considering.

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