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I worked for Kmart for 33 years and after a serious accident where I was forced to retire, I applied for my pension. I have received 2 sets of paperwork at 2 separate addresses, showing incomplete information. I sent the final completed copies in mid-September and called again in October to verify that my pension was being processed. I was told that my pension check would be processed 45 days from the date of my last completed documents and the calculated date was for November 19, 2012. The person on the phone verified that everything was completed. I called on November 20, 2012 to ask why my check wasn't deposited and was given a new story. They claim that the final paperwork wasn't received until late October which would be a lie. After being persistent in asking for a date of when I would get my check, she finally said 'probably after January 1st because the last useless representative claims I didn't send the final paperwork until the late October date. I have had to delay payments for a hospital bill because of Kmart's lies to me and of course the hospital put me in the credit bureau because they don't believe me anymore. I asked to speak to someone hire up and was transferred reluctantly. I don't expect to get a call back. I have searched the Kmart/Sears website to see if I can send an email or make a call but there is no contact information. I tried their feedback option but it is only for merchandise or stores. I tried their 'help' but it only provides a blank page. Is there a chance that I am not going to get the pension I worked for? i defended Kmart for many years out of loyalty but not anymore and I will never shop there out of loyalty again either.
Lynne Weaver
never received a confirmation letter. i called this morning and was told the Processing Dept was closed due to holiday, so I have to call back to see if they ever got my information. Did everyone get a confirmation letter?
Pcmnqn and Rose. I called this morning and my check was processed too. Now just waiting for the check to arrive. Happy Holidays!
Same here...
Rose and cant get info. Finally this morning it shows an amount and that my check was processed. Now 6-10 days. But at least I know there is now a check ready.
Thanks Rose, I will keep you posted when I verify when mine is sent.
next mail days are 21-31 sorry really am
Rose, I called on mine this morning and no good news here either, at [protected] there has been no check cut as of today. Spent over an over on the phone again this morning with nothing to show for it. Would not be surprised if my check not printed until 12/31/2012. What number did you call to file your complaint?
I called sear holding and file complaint with the [protected] people that they were heart lees, unfair, pleases if you are looking for your payment call [protected] or [protected] they do know they are ones cutting the checks I am so sorry that I cannot post good news but I will be OK, , , just don't wont anyone go thought want we all have been thought pleases HAVE VERY GOOD CHRISMAS... EVEN BETTER NEW YEAR, , , , , I WILL POST WHEN I GET MY CHECK AFTER CHRISMAS, , , , , ,
no but there saying 21-31 sorry but 5777# only one that know
Rose does it show a payment has been sent out? Mine still shows nothing.
no 21th but they fond it
; )
ok got bad news 5777# are telling truth if they don't see it not mail 1232# ARE TOLD TO LIE
no check to on phone with 5777# going crazy
(how long) u need be blocked
How long ...if you don't want to read about people's frustrations then don't. But don't be rude to people. We have valid complaints.
Very happy for you luap. My mail just arrived and of course not check. The fight continues. Still no return calls back either. I am beyond frustrated!
received my check! what a great blessing ! I live is Seattle. So My guess would be if I have it, most all the rest of you will be seeing it soon.
this was money, I did not know exsisted until a few months ago. I have not worked for Sears since 1995, but worked for them 15 years. What a blessing! much needed. Hope you all receive it soon !
I thinl [protected] and [protected] are both the same number since I just got off the phone with Antoine and I called [protected]. I first called [protected], that person could not find me on the system at first which did not give me a warm feeling at all. Could not give me any date information, no check cut yet. Would only tell me my check should arrive by Dec 31 but could not give any other information. I then called [protected] and spent 25 minutes on the line to be told my check should arrive by Dec. 31. Told him check has not even been printed yet and they at that number saying checks should arrive between 12/17 and 12/27 and since mine was not printed and with the weekend and holidays not very positive I will have it on 12/27. He said he would have a supervisor call me back. Waiting for that call back. I then called [protected] again for second time today. Same story again, no check until Dec 31, asked again when to expect to be printing and could not tell me any information. After several minutes of going back and forth, she transferred me to Antoine and now he has to research this. I did count the calender and counting today there are only 10 more days for mail delivery this calender year and our checks have not even been cut yet. Very scary.
now there saying been mailed out I don't get this, , , , , guess I just keep look at mail box :(
well hold for 1232# see how this goes
Some thing for me too. Been on the phone for almost an hour and getting same story as both of you are.
same thing here on phone with then now, , , , , , 2nd has anyone got check that called and didn't see it
[protected] Said you will receive your check in the next 8-10 business days. I asked when was my check mailed. She said you will receive your check in the next 8-10 business days. I said that is not what I asked. I want to know when it was mailed and how much the check is for. She said I don't have that information and I said then how do you know my check was mailed. Once again, she says you will have your check in the next 8-10 business days. I said let me talk to a supervisor. She says, No one is available but you can leave a voice mail. So I said I will stay on hold until someone is available. Finally I talked with manager Antoine. Who says they don't have any information on me. So I asked we'll then why did she say 8-10 days. He said its a secure network, blah, blah...so no information. Then I called other number.[protected] and he said you already called us this morning and there is no new information. I said no I called the other number, apparently they are all one place. He said well, you are set up for payment and should receive your check. I said how do you know that if you don't see it has been mailed, and he said well, your paper work was complete so your check is probably in the mail. So once again no real information to go on, So I will call back tomorrow and see what new different story I will get.
Just spoke with mark at [protected] and he stated that no check has been cut or mailed and in return transferred my call to [protected] and I spoke with Mitch. both gentlemen were both pleasant and professional in addressing my questions. Mitch stated that his department only death with the mailing of checks and that checks were being mailed by ING from Florida, and has indicated in his system that I had been set up for payment and that checks will continue to be mailed during the remainder of this week and next week. It seems that the only individuals that will benefit from the delay in processing and mailing payments are the individuals associated with trust payments (ING). Unfortunately, as a recipient we will never receive a portion of the proceeds as associated with the interest drawn on the funds according to the(7) day wait period by financial institutions. Hopefully, checks will be mailed prior to December 31, 2012 11:59pm as to adhere to IRS requirements. Again an additional (7) day wait. Happy Holidays to all, BE BLESSED !
Rose that # that tangel gave you is the same # I called to get my amt and when the check was cut...the idiots messed up my paperwork and sent the chk to my old address instead of the new address i put on the paperwork so i am just waiting on my forwarded mail...I would advise you to call that number the [protected] I sure hope our check gets here today..we keep praying that is for sure! just keep your head up guys lets all pray for a Christmas miracle for all of us! :)
I got my check in San Antonio tx. Check dated 12/14 received in mail today 12/18. My birthday too! What a bday and Christmas gift. Everyone hang in there guys. God bless us all.
maybe ill call tomorrow get good news
This is the number I called yesterday - [protected] they were able to give me the amount and when cut.
I am happy to hear some of us are getting checks and I am also praying there will be a chrismas miracle for the rest of us and our checks are at least in the mail before christmas. I am with you Rose, mad at all the lies.
LET ME SAY THIS EVEN I DONT GET FOR CHRISTMAS I WISH U ALL NICE ONE I AM SO HAPPY FOR ALL THAT GOT IT I JUST GET MAD AT LIES
wow that give me some hope here by Chicago 2nd tangel did u ever call the 875# they told u it was coming or it just get there
Happy to hear you received your check tangel. I just called [protected] to see if any updates about mine. None, no check amount and nothing on system that it was printed or mailed. Told I will need to check everyday for updates, system is updated nightly. It is safe to say if no dates on their system nothing sent. I am praying these checks sooner rather than later for us waiting.
I am sorry for those having trouble and I pray that you get your check soon.
I promised to post when I got mine. Paperwork due 11/16 - check cut 12/14 - post marked 12/15 - received chicago area 12/18
the only way you will really know, is when it shows up. I believe we all need and want if for the holidays, and they could of made it happen, but they don't care...
they don't know
They told me not until 12/31
yep I did at 1232#said didn't have on didn't at 875# I trying get this they say see ur $ but it not going out until 24-31 right
Pcmnqn and Rose, have you asked to speak with a supervisor? I did not find out what happened to me until I pushed the issue.
I know for sure my check has not been cut yet and probably wont be until after Christmas. I just called again and they are holding firm with the Dec 31st date. I am beside myself they can give incorrect information and wont take responsibility when a major mistake was made like with me. I hope everyone has better success then myself. All I can do is followup each day until I see some action. This is not right.
Hey guys, When you call them. Can they tell you the exact amount of check. If not then they probably have not been cut. If they give you an amount then keep watcj for it. Feel bad for you! Hope it works out!