1) I bought a watch. I wore it for 10 minutes and the watch fell off me. The pin fell out of the clasp. I went to the return desk. There was 3 women standing at the desk talking. I waited for 5 minutes. All 3 women walked away from the desk. Then 1 woman turned to the other and said, " you have a customer". Her reply, I didn't see her. She looked at a few times while she was talking with the other 2 women. Not happy with this. Then I used my debit card, she said that it was used as a credit card and the return would be put back on my card. I said then I have to watch my bank account to see if I get my money put back into my account? She said this is what I would have to do. This is upsetting. I buy a watch which falls off me as soon as I get home and I have to keep checking my account to see if I get the money returned. Not good business!
I was shopping for printer ink (vivera HP 02). They had every color except black which is the number one color of cartridge. I ask for help in finding it. The guy working in the electronic dept. ask if I saw a price header for black. I said no but they had every other color. He said if there was not a header then they probably didnot carry it. I said that made no sense concidering they had all the other colors. He said that a lot of things k-mart did didn't make sense to him. I ask if he couild contact anyone up the corp. ladder to let them know that they were missing the black cartridge. He said everything came from corp. and he could not do a thing. I thought this odd so I ask to speak to the store manager. He was not there so they had me speak to the asst. mgr. She said that she was standing there when I ask the clerk and that what he stated was right. They had no authority to tell anyone at corp. anything about product. I normally do not take the time to respond to silly people or silly situations but this was beyond silly. I have owned my own business for 16 years and understand that you cannot have everything a customer ask for but it seemed to me that ordering all but one color of cartridge might be an oversight of the buyer. I thought they might want to know. Maybe if the employees of k-mart were more helpful and not so negitive they would have more business, especilly at a time when business is suffering. Thank You
It is always hot in the store and athe manager doesn't seem to care, you see carts just left in the aisles where people get too hot and leave.
As a customer who is profile, I take offense at being solicited at the cash register to donate to the March...
I don’t even know why they keep the Kmart in Sebring Florida open it has almost no employees or they are in the back hiding so at their peek of customers only one register is open and all they want you to do is apply for a sears credit card pathetic and all the ads for sale items they don’t put out even more pathetic Kmart is only a shell of its former self and it wants to bring sears down with it just close the chain so the welfare recipients can collect their fare share .
I purchased a pair of Lee Riders jeans at Walmart on 4/17/08 PAYING 16.92.I needed to buy one more pair of jeans and went to KMart on 4/18/08 and tried jeans on not paying attention to brands and purchased a pair of jeans for 21.99.I took them home and took the tags off to iron and noticed that both pairs were the same but I paid $21.99 at KMart in Williamsport, pa.that is a difference of $5.07 for the exact same pair of jeans.I am disgusted that KMart was so high priced on their jeans.I also purchased shoes and was very happy with them and the price.Can I received a refund for the difference in the two prices.I wonder why Walmart is always so much busier than KMart so now I know why.Please respond to my complaint.My address is 125 W.Eighth Ave. S .Williamsport, Pa. 17702
Choose several rugs to buy, with sales signs on the shelves, but no pricing on any of the rugs. Cashier got associate to check when scanned at much higher cost. Assistant manager brought to check, manager brought to check. After 45 minutes of waiting in line, manager stated that the signs had been moved and would not honor the price, "it was just to bad". .
Also during this busy Saturday morning, there was only 2 lines open, one more than usual, and customers got in line behind us and got upset that it was taking so long and only one other line was open. I too have been in there when there are 10 or more customers in one or two lines and they never open another line.
I placed 2 baby items on Layaway @ K-Mart on 26 Feb 08, made an over minimum amt. due payment of $40.28. I have paid $50.00 for each subsequential payment with the exeception of the last payment which was $20.00. I checked with an associate and she stated that my balance due is $68.00. On the original receipt, it states that the payment due is 25% of the balance due. 25% of $68.00 is $17.00 and I sent $20.00. I was called on Sunday, Apr 7th by a K-Mart Associate stating that my $20.00 payment could not be processed because I owed $26.00. My complaint is that NO ONE could tell me WHY I owed MORE than the required amount. I spoke to 4 different associates and none of them could explain to my why, just that the cash register would not allow a partial payment. One associate stated that it's because I owed a cancellation fee of $10.00 of which I never cancelled the layaway. They supposedly spoke with a couple of "Managers" who also couldn't explain why I owed the extra $6.00...Another explained that if I didn't pay the $6.00 the layaway would be returned to stock...I had sent the payment ahead of time so it wasn't late so why would they return it to stock when again the contract (original receipt) stated that it would be returned if delinquint after 7 days! The payment wasn't due until 8 Apr! Another complaint is IF you are going to call someone on a Sunday to tell them they owe more money, then you should be able to tell them why! And the layaway doesn't have to be paid out until 22 Apr 08...so paying 25% of the balance due and over...should be sufficient. One person stated that I should have to pay $42.00 for 2 weeks which would be over $300 for a $200 layaway! Another stated that on the 'Original Receipt" my 2 week payment of $26.00 should be listed. She also insisted, basically calling me a liar that IF I had the original receipt the bi-weekly payment of $26.00 is listed. I have the original receipt and it is NOT listed!
We had received mail. In our mail there was an Advertisement from K-mart Stores. The advertisement stated that they had 50 Gladiolla Bulbs on sale for $5.99. This adversisement ran for a week. The advertisement stated March 23, 2008 to March 29, 2008. We went to two K-mart stores. The first K-mart store was located at: 5400 South and 3850 West Kearns, Utah 84118. This store did not have any gladdiola bulbs at all. In addition this store was filthy and very dirty. We decided to go to another K-mart store located on 3900 South and Redwood Road Salt Lake City, Utah 84118 and the second store we went to did not have any Gladdiolla bulbs either. Both stores had nothing in their garden department. This is false advertising. You claim to have this product in your k-mart stores and when we went there ...there was nothing in the garden stores or any where else in the stores. In addition we were given a receipt number and a web site to fill out a questionaire and a chance to win $2, 500.00 Shoping Spree. Wow this just keeps getting better and better. Here is my Receipt number: [protected]
#1 I was never asked to enter 19 digit receipt number. #2 answered "no'' to items that I did not...
On Feb.8th, we entered the Kmart in Meadville, PA. The store number#7129, and manager on duty, Denise, badge # 1001. My seven year old, used the mens room, and learned a phrase, that my 13 year old said, was visible to all that entered the mens room. He has just started reading, so many questions arose, that we didnt even attempt to answer. We had decided to let the children pick out a few wii accessories, for their new game system. First we stood there staring at the locked merchandise for ten minutes with noone in sight, and then we went looking for help. We found a girl helping another customer and she would be with us in just a minute. We waited another twenty minutes, and my wife decided to go try on some clothing while the rest of us waited to look at the wii games. My wife waited back by the changing room, after ringing the bell for almost ten minutes, and nobody came. There were piles of disheveled clothes all over the counter. It looked as if people had been leaving merchandise all over all week. It was unreal. We put her clothing down and headed for the door, only to find three girls at customer service laughing and talking as if they were all enjoying a cocktail at the local pub. My wife asked if there happened to be a manager on duty. A girl, stated "yeah, somewhere". My wife took the children in disgust to the car, and I waited to talk to the manager. Again, my wait was approx. 10 minutes. She came up to me without a smile or greeting, and I explained to her the situations that had happened. That we wanted to buy wii games and accessories, and my wife waited to try on clothing. I asked her if this was their idea of customer service, and that we would not be doing business, and I told her that Walmart blew them away with customer service. I told her that if this continued in their store, they would all be looking for new jobs, as consumers look for great customer service. She stated that she hoped I lose my job??? WHAT?? Now I realized that the manager in front of me had little to none customer service skill, and I was again, wasting more of my time. I asked for the store number, her name, and she gladly gave me her badge number. When I told her about my son learning a disgusting pornographic phrase in their mens room, she chuckled, and shrugged her shoulders. A customer in line, told the manager that she had seen me waiting with my family for service, had seen my wife standing looking for service by the changing room, and that she didn't blame me one bit for being upset. I thanked her, smiled at the manager, and walked out of the store. I noticed then, there were three cars in the parking lot on a Friday night. We drove a mile down the road to Walmart, where we had to drive around a minute for a parking space, and walked in. We were greeted by a smiling face, and a sticker for my daughter, we again were asked if we needed any help, a minute after we walked into electronics, and three women were at the changing rooms eager to help my wife with clothing she needed to try on. We spent $ 423.18 at Walmart that night. Funny thing is, as we were leaving, I looked over and saw one of the cashiers from Kmart putting her purchases on the belt, LOL. I finally understood why the parking lot was packed, and the store was full of families buying all sorts of merchandise. My daughter who is five, used the bathroom at Walmart before we left, and there wasn't a terrible message on the wall, or papers on the floor, in fact, an employee was cleaning the sinks, and smiled at my daughter and wife as they walked in.
Poor Kmart, they just cant compete.
In oct 2007 I purchased products from kmart.com and on 1/11/2007 my debit card was double charged again. (I was double charged in oct) over the last 9 days I have talked to over 20 people in customer service and at the corporate office, with no resolution. I was told on 1/11 that kmart.com was aware of the computer error that caused several customers to have their credit cards charged accidentally, I have yet to see any type of resolution. The charging of my card has caused me to have many overdraft charges and returned check fees. I was told by a supervisor by the name of ruben that kmart was not responsible for the overdraft charges. However, the overdraft charges are a direct result of the unauthorized charge on my debit card.
Not to mention that the table that I bought in oct came missing a piece and after fighting to get the piece for 4 weeks and finally being told that kmart.com does not have replacement parts, I was forced to take the table to kmart store 45 minutes away. Then in the middle of december the missing piece shows up at my front door.
While shopping in Kmart I saw a pool table on sale (not clearance) and I asked if I could put it on layway. I...
Champion battery obtained from KMart on 1-5-05. 84 month warranty with free replacement within 36 month...
Last few times I have been in the store, I have been overcharged for my items that I purchased. The last time the scanner was not putting in the correct price of the sale item. I went out to my car thinking that the purchased price was too much. After I looked over my receipt, I found that I had been overcharged for 7 items. I went back in the store and got my refund of the overcharged items - amount being $19.01 . Like I said this not the first time, now every time I buy something in this store I check every item I buy for the price scanned. I have 4 kids at home and I have to watch my budget. I feel it is a shame that I have to watch what I am being charged everytime I go in the store.
This complaint is regarding my return of damaged merchandise from Order Number #[protected] of November 14, 2007. I have not been issued a refund from the item I returned via UPS on November 20, 2007 and I was told that I would have to wait until a "research request" was processed (10 days) then it would be issued (3-5 days).
I spoke with a manager, Angela (993451) on the phone January 10, 2008 and I've never been treated so badly by a customer service representative in all of my life. Here's an example: Angela said that it showed that a credit was issued, when I asked her when that credit was issued she firmly said "Do not interrupt me, mam". She told me that the credit was issued on December 3rd, I explained that I called to follow up on my refund on that day and I was sent a return receipt on that day stating it would take 30 more days. I assume that Kmart doesn't record its customer service calls as the employees are free to treat customers so rudely.
I then asked her if she could send me an email confirmation that the research request was made, she said “I don't know what good that will do". Needless to say I was extremely disappointed in the KMART phone customer service. I've never had to wait this long for a refund for damaged merchandise and I still have no resolution. In addition, I was treated badly.
I'm still waiting for my issue to be resolved. I’m a loyal customer and I hope to remain one. I am due a refund of $141.20.
Back during the early part of October I packed a PlayStation3 on Layaway. I was instructed that I had up December 24,2007 to have this layaway paid in full or it will be return back to stock and I will loose my $10.00 layaway fee. With understand I came back in November 16, 2007 (not really sure of date) put it was some were close to that date, that I came into the store to make a payment, and again I was told that I had up until December 24, 2007 to pay the layaway out in full or it will be return back to stock and I will loose my $10.00 layaway fee. I went to Kmart to pay this layaway out in full, put I was told by the cashier that it had been return to stock. I explained to the cashier that every time I came into the store Concerning this layaway, I was told that I had until December 24, 2007 to pay it out, and now I'm told that it has been returned back to stock! Well I was very UpSet and I still am. However I asked to speak to the store manager. The cashier paged for M3 to layaway, in the mean while, while waiting for the store Manager, the cashier said to me that I was not the only layaway was not the only one that got returned to stock, because several other people had been told the same thing, that they had until December 24, 2007 to get their layaway out or they will be return back to stock, and as people came to pick up their layaway's they were already returned back to stock. The store Manager by the name of MR.Liarey came to the layaway Department . The cashier began to explain to him that I was another one that had been told the same thing that my layaway would be here and now it's been return back to stock. Mr. Liarey never once apologized for the mistake, he began to get a foul attitude with me as if I made the mistake. I explained to him that I was told this by an employee of this store, and I feel that if Kmart is hiring people just for the Xmas Season and the store fail to train these short term employees with the proper knowledge then the Manager should be accepting the liability of their employee's. Instead Mr. Liarey still insist on having a very negative approach about the matter. I explained to him that the $10.00 process fee was ot that big of a deal, it is the store accountability that concerns me. As over the Years having a Family History of shopping at all the varies Kmart's here in my local area, you would think that loyalty weights over a $10.00 process fee. I tried to contact a District Manager at the Kmart on Airport Blvd and left several messages for him to return my call, and he has not yet to contact me. I don't understand Kmart at the District Level. Why should your doors even be open , when the public is been treated so unfair. I would like to know for future reference who do you contact for complaints concerning poor customer service with Kmart (My Lawyer) this answer my question and a thousand others. Wal-Mart will always be the leading store in American (Because they know how to treat their Customers)
I would like to hear from someone in higher level concerning this matter.
I am writing to file a complaint on several different subjects regarding your elkins, wv big kmart store. Every time I am shopping at this store the bathrooms are unsanitary. (No soap, no toilet paper, trash and sanitary napkins lying all over the floor, no paper towels. ) I have brought this to the sales clerks attention several times, nothing is done. Also, several occasions I have asked sales clerks for assistance finding prices, since nothing ever has a price on it. I was told on my last visit when I asked a passing sale person a price check on an item, " I don't know and I don't have a scanner with me, " then she just walked away.
I dropped off my 3 teenage daughters to do some last minute Christmas shopping At the K-Mart in Marshalltown Iowa. I get a call later that they are being followed around the store by 2 female employees for the last half an hour. And that other customers were asking my daughters if they were being followed. When I arrived I found my daughters and walked around an aisle to find these 2 female employees peering around at my girls. I asked why they were so blatantly following my girls.they said they hadn't been which was an obvious lie. I asked if they had in any way given the impression that they had been shoplifting... they replied no.
I asked to see a manager all the while the employees are giggling and whispering amongst themselves. A manager named Dave shows up.I tell him the story and that I was offended and that my girls couldn't even shop with such rude and blatant behavior by his employees. That my girls were scared and angered at this going on for over a half an hour and so noticeable to other customers that it wasn't justified or professional.
Dave, then proceeded to tell me that he has been followed in places such as Menard,s and that "He" wasn't offended so I shouldn't be either. He took no action and offered no apologies. We left the presents that they had already chosen in the cart and left the store. Needless to say we wont shop there again, ever!
Kmart receipt states that kmart values your feedback, enter our $2500.00 sweepstakes online at kmartfeedback.com. There is no place to enter this drawing.