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KLM / delay disembarking

1 Netherlands

I have been a regular flyer for the last 10 years. I fly Dublin to mainland Europe and Europe to China 2-3 times a year on business. I also take domestic flights while in China.
On 9/4/08 I flew on flight KL 888 from Hong Kong to Amsterdam. When the flight landed at Amsterdam there was a long delay for passengers to disembark the aircraft. This was because passenger’s passports were checked before they were allowed into the airport terminal. This delay caused me to have a serious panic attack. A few hours later I went to catch my connecting flight, the last EI/KLM flight that evening. I boarded the flight to Dublin but I was unable to stay onboard because I began to experience a panic attack as I was still deeply emotionally disturbed from my experience from the delayed disembarkation from the earlier KL888 flight. So I got off the flight.
That night I stayed overnight in Amsterdam. The next day I went to a doctor in Amsterdam and got a prescription for tranquilizers. I bought another ticket to Dublin – flight EI0605 and flew to Dublin the next day but even with the medication it was still very stressful. Total cost to me was about 500Euro.
My panic attack was caused because of the delay in disembarkation from the Hong Kong – Amsterdam flight for passports to be checked before passengers could enter the terminal. Is it not obvious that this could be very stressful to the 1 in 3 passengers who have issues flying (Boeing survey) after an 11 hour + flight? I have never heard of this happening at any other airport.
I have emailed Schiphol airport and KLM. KLM have not replied and Schiphol have blamed it on the Dutch Ministry of Defence who control immigration.
Mark Renwick

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