KLM Royal Dutch Airlines

We arrived in Amsterdam 9June2023 from Atlanta, Georgia USA and were booked by Delta Airlines. W, my wife and I, were to make a connecting flight to Venice, Italy. We were to arrive in Venice at approximately 17:00. My wife and I are elderly and were walking as fast as we could. We needed to go through Passport Control in order to make our connecting flight to Venice. There were possibly 150 people in the line. After we exited passport control we rushed to our gate only to be told that the plane departed. We went to customer service to request a written verification explaining that we missed our connection. I needed this document to submit to our travel insurance company. The individuals at the customer center would not do this for me. I did not want any compensation from KLM but just some help. We did depart Amsterdam at approximately 21: 20. When we arrived in Venice we were the last aircraft to arrive. We stayed at the airport that night. Finally at 07:00 we took a bus to the train station. We lost a night at our lodging at our expense.

My husband checked in at the KLM desk around 8.05am the young lady whose name I didn't get but didn't think it was manners to be chewing gum whilst speaking to you.

At 8.15 my husband bought his £10.00 airport charge ticket and went to get his flight admittingly there was a large queue as a TUI flight was going out my husband who wears hearing aids did not hear anyone asking if anyone was going to Amsterdam and to get to the front. By the time he got through security they had closed the gate and he missed his flight .He was handed a card and told to ring KLM customer services.

We had a return ticket for the following Tuesday June 13th so I tried to book another seat on the following day this was impossible.We headed back to Norwich but there was no one at KLM to talk to I tried on the phone and was told it would cost over £500.00 to book.What I was not told was the return ticket had been cancelled as he was classed as a no show.

I had to pay again for another return ticket coming back on the Wednesday as the Tuesday fare was now over £600.00.Customer services at Norwich airport moaned they had not had a break and could not offer any advice.They could see that we were stressed my husband was desperate to get to Holland as his brother had become gravely ill and was asking for him.

You pay a high price to fly from Norwich to Holland with KLM but the service in Norwich leaves a lot to be desired.

The return flight was delayed and I sat waiting with an elderly lady on her own who was waiting for her flight back to Amsterdam she was there over two hours on one of the hottest days of the year waiting to go to departures and asked me why everything was closed you can't even get a drink of water .I was just totally disappointed by the lack of humanity luckily my husband managed to get to his brother on time and we had to bite the bullet over the cost but I feel it was very unfair not to let him use the return part of his ticket and the staff at Norwich airport are sadly lacking in customer service with the exception of the parking services who gladly returned my parking fee.

I, Harcharan Singh resident of Patiala-147001 (Punjab) booked two tickets with KLM site for New Delhi to Vancouver (British Columbia, Canada) on 06-10-2022 for journey dated 14-05-2023 in the names of Harcharan Singh and Jatinder Pal Kaur (husband and wife).

We were allocated and advised Ticket Nos.[protected] in the name of Harcharan Singh and Ticket No. [protected] in the name of Jatinder Pal Kaur for Flight no. AF0225 dated 14-05-2023 via email dated 06-10-2022. As we both are facing knee problem and to have convenience and relief during this long journey. We had also booked extra leg space seats, under seat options, by paying Rs.4428-00 and Rs.6063-00 (Rs.10491.00 each Total amount Rs.20982-00) for the flights from New Delhi to Paris and Paris to Vancouver and were also allotted and advised seat No. 30J and 30H for Harcharan Singh and 30L and 30H for Jatinder Pal Kaur for flights from New Delhi to Paris and Paris to Vancouver respectively .

On 13-05-2023 at the time of check in at IGI airport New Delhi we were informed by the dealing official of Air France counter that no above booked ticket numbers are showing in their system where as soft, hard copies of tickets and emails were shown to the dealing officials.

After long discussion with the officials we were forced to wait for another four hours at IGI airport New Delhi and were arranged to fly through KLM flight No.KL872 leaving by 3.55 a.m. on 14-05-2023 from New Delhi to Amsterdam and KL681 from Amsterdam to Vancouver .

We have booked tickets well in advance with extra seat options for our convenience by paying extra fee but travelled with lot of inconvenience through out the long journey and got mental agony at New Delhi and through out our journey with KLM….. a bitter experience.

Air France failed to provide service not only by paying by us full payment in advance hence deficient in services for no fault of us and got mental torcher .

You are requested to refund the extra seat charges i.e.Rs.20982- for which we got no service rather mental torcher. You are further requested to compensate us with Rs. 50000/- along with extra seat charges paid without any service.

Harcharan Singh

Email:- [protected]@gmail.com

I booked a flight from UK to Amsterdam on 29/3/2023 on the KLM1072 and was returning on 30th March back to the UK.

Whilst I appreciate things can be busy the fact that this was a late take off and I had meeting booked was not very good.,

The "food" I did expect a bit more than a coconut macaroon, and was horrified that this was all that was provided. Both ways the lack of food provided was unacceptable. Most flights you get at least a decent sandwich but a macaroon for breakfast was not what I expected.

On 17th April I flew out to Toulouse via Amsterdam. The flight was very late leaving and I had a connection to catch, which I nearly missed had I not run,. Again on this flight the food was poor and not a real meal, this was not a cheap flight.I flew back on Air France which again horrified at the food as it was only a vegetarian sandwich. I am a carnivore and do not eat veg yet the attendant laughed when | asked for something else, and reminded me that the food was free "no its included in my flight ticket" no other option so extremely disappointed and with delays again on the flights

Dear Sir/madam,

Respectfully, during the on set of the Pandemic, KLM issued a Voucher to Passengers. Unfortunately, unforeseen circumstances prevented me from utilizing the Voucher at the specified time. Please, I believe KLM should have sent a REMINDER NOTICE to all the holders (passengers) of the Travel Voucher prior to the VOUCHER'S expiration - just as they (KLM) do or does with traditional ticket holders.

Respectfully, on humanitarian grounds, kindly consider me and reissue a voucher for me to use.

V/r

PSKattah

Dear Sir/Madam,

I am writing to bring to your attention an issue that occurred during my recent trip with your airlines. My itinerary included a bus service from Montreal to Ottawa, which was supposed to be provided by your airlines. However, due to the delayed departure of our flight, I was unable to use the bus service as it had already left by the time we arrived at the airport. As a result, I had to suffer alot while carrying heavy luggage with me and searching for ride to Ottawa after some time I manage an alternative mode of transportation to get to my destination, which cost me $300 for a cab ride.

I would like to request either a refund of the amount I paid for the unused bus service or compensation for the $300 cab fare that I had to pay due to the airline's delay. I believe that it was not my fault that I was unable to use the bus service as the delay was caused by your airlines, and therefore, it is only fair that I receive compensation for the inconvenience and extra expenses incurred as a result of the delay.

I would appreciate your prompt attention to this matter and a speedy resolution.

I have raised a ticket with AirFrance-KLM and the reference number is: C-5550898

Thank you for your understanding and cooperation.

Sincerely,

Mohit Dutt

Mob: [protected]

Hello all

Good afternoon, the flight KL 1516 in Norwich, the originally schedule time is 09:25 departed but it delayed for nearly one and half hour, it is the worst version we need to transfer to Hamburg,when we arrived Amsterdam the flight KL 1781 was departed ,it's a big trouble for us, We needed run to the Transfer Service, luckily it had the last two seats to Copenhagen first and then transferred to Hamburg, when we arrived , it's nearly 19:00. How can your Airline compensation for us? it's a bad experience !

Kind regards

I have a file, which started as europe.eu/youreurope standard form to file complaints to airlines. Since KLM has refused 4+ times to accept my complaints (it denies recognition of my flight booking references (NASSYY or HTZFM2 [yes, in KLM's confusion, they gave me 2 booking references]) for 7+ attempts on days more than 2 weeks apart.

In a nutshell, there was bad weather in USA on 24 December, along with completely full airplanes, probably heavy luggage loads, tired KLM staff and passengers with expectations to see family for the holidays. KLM claims weather cancelled my flight to PDX, but then, flight 6009 departed for PDX later in the afternoon, without KLM warning me (I sat patiently waiting 6 hours for Schipol T2 transfer center to inform me what re-routing would occur. After talking with ~ 5 other passengers 'bumped off' the completely full KL 6009, we failed to see the other 435 passengers that would be seeking rerouting tickets to PDX, if this plan truly was 'cancelled due to weather.'

Upon re-routing next day (25 Dec), I was stranded again in SFO. Operator Alaska Airlines would not honor AS 2484 that KLM re-routed me onto. So I was stranded in 2nd airport in as many nights. I had to buy my own ticket to PDX, Alaska would not honor KLM original booking NASSYY. I had to repay for luggage, on this connection outbound flight from SFO -> PDX, and double pay for luggage on inbound flight (operated by Delta DL178).

Lastly, here in EU (I am a permanent resident of Czech Republic), I have tried for 2 weeks to contact KLM to inform them of monies I spent on travel that could have been completed on 24 Dec ... if KLM staff at Schipol T2 transfer desk had notified waiting passengers that the flight KL 6009 was departing with at least 1 open seat. One KLM transfer agent at T2 mentioned this detail to me, after my ~6 hour wait for rebooking ...

My name is Scot Deal

I am US citizen; permanent resident in Cezch Republc

My email is: [protected]@gmail.com

My gms is: +[protected] (but it is old Nokia, not smart phone)

My travel booking is NASSYY

My address is 1313-4 velke kunraticke, Praha 4, Czech Republic

It has been VERY difficult to contact KLM or an independent arbitrator.

I have a 31-page file documenting all incidents, receipts, booking, repbooking, re-rebookings from this 24 dec -> 03 jan air travel to Portland, OR. I tried to attach it below, but your server does not accept *.pdf format.

Please email me at [protected]@gmail.com and I will send you the 31-page document substantiating the claims.

Among the other things that the 31-page file documents, are the following expenses incurred because KLM re-booked a flight to my final destination (AS 2483) from SFO -> PDX, that was not honored by the operator. Nor did Alaska Air honor the tickets from KL 605 onto AS 2484 (FJ 5814) for about 5 other passengers I remember talking with on 24 Dec at Schipol T2 transfer desk... we were the select few bumped off a flight KL 6009 that departed to PDX with about 430 passengers aboard...

Below are some of the items that passenger Deal documents in his 31-page report (*.pdf format).

Figure Annex 2.1 cab fare to a hotel near SFO airport

Figure Annex 2.2 a hotel room near SFO

Figure Annex 2.3 a new flight ticket on Alaska Airlines (SFO → PDX)

Figure Annex 2.4 new rights to stow-baggage on Alaska Airlines flight

Figure Annex 2.5 New stow-baggage fees n inbound flight, b/c original KLM ticket not honored

Figure Annex 2.6 taxi from PDX to home (redacted by Scot Deal)

Figure Annex 2.7 meals

Please find enclosed: memo from me to KLM (which I have sent Delta Airlines a copy;

Copy of the Property Irregularity Report # OTPKL25564

Copy of my cc statement showing the amount I paid for a ticket to Bucharest which was a disaster because of YOUR error - not including my luggage

AMS - OTP (part of the flight) ticket My origin was Las Vegas, NV

I demand a credit to my Chase Visa in the amount of $675 or I will dispute this charge.

Thank you for your quick response.

I want to report lost luggage family left Calgary on Saturday, December 24th for Serbia. We bought tickets for KLM flight from Calgary to Belgrade via Amsterdam. They changed it so flight was Calgary-Toronto-Amsterdam-Serbia. We paid almost $6000 for tree tickets and they changed flight and lost our luggage. KLM is great disappointment. We now have to spend money to buy what they lost to us. We pay for your services and we don't get t

Sladjana

Received a Birthday Gift of $50 discount code on 24/9/22, the T&C is .. I have a make the booking on the website within 3months for flying within 12months. Yesterday 23/12/2022, and I was trying to place a booking for Feb trip. The link expired.

I WhatsApp the customer service and said cannot help, direct me to call +[protected].

I called at about 4pm and waited for 20min before a male agent spoke to me. After hearing my concern, he commented that I made the booking today when my promo code was expiring. I was deeply shocked! It is still within 3 months of the said period. How can he make such a comment? And this male customer service also said he cannot help and want me to send email. By the time somebody replied to my email, the promo code had long expired.

If I know KLM sent me an empty birthday gift, I will not wait till today then make a booking. All the links in the emails below are already expired. Hey, thought KLM promised me 3 months?

Nevertheless, I am still going to proceed with my booking soon and I hope that KLM can give me a solution for the above empty birthday gift & unhelpful customer service from WhatsApp and rude male customer service officer. I have been flying on KLM quite regularly these 2 years. The flying experience never disappointed me, I enjoyed the crew onboard , and I will keep returning to AMS in the next few years, flying at least twice per 12 months, the last time I flew was in July 2022 and now I am going to book for Feb 2023. I believe KLM will not want tot to fly an unhappy regular customer.

I enjoyed flying with KLM but the customer service side is really very disappointing. I was very happy to receive a birthday gift from KLM, I felt your sincerity and faith to fly with KLM but now when I want to book, it is no longer available when my last day is today. I still made the effort to note down today must book the air ticket. Even I sent an email to Singapore office, the attitue of staff Jennie is also trying to shrug me off without offering a solution.

Your customer service officer keeps telling me it is expired. When yesterday. it seems KLM lied to me, gave me a fake empty gift. Your Singapore office is not helping me. I hope you can assist. is the last day. Please see attached below

I would like to inform you that I took 2 flights from Mumbai to travel to USA on the 1st of September namely

KLM Flight KL 874 from Mumbai to Amsterdam departing at 06:55 hrs and arrived at Amsterdam at 12:30 pm and another flight namely KL 607 departing Amsterdam at 13:30 and arrived at San Francisco (SFO) at 15:25

But my baggage did not arrive at that time on 2nd September 15:25

My baggage arrived at 7:15 pm the next day (on 3rd September) i.e. after more than 27 hours

The reference no. received from the Airline is SFO KL51161

I filed claims with KLM and was given the ref nos c-5486271 in name of Dipti Chheda and Ref C-5486285 in name of Jayesh Chheda

we did not have a single bag with us, we had to purchase clothes and toiletries immediately for which we filed a claim and also uploaded our Bills/Receipts of the purchases along with our Bank Details. But inspite of our continuous follow up we have not received any compensation.

We again request you to check up our claim nos C-5486271 of Mrs. Dipti Chheda and C-5486285 of Mr. Jayesh Chheda

Awaiting to hear from you at the earliest

Thanks and Regards

Jayesh Chheda

[protected]

On Nov. 20, 2022 I (Holly Armer) and my husband (Richard Armer) arrived on KLM flight 1030 from London Heathrow to Amsterdam. Upon arrival we had no luggage. We filled out KLM arrival services and were given a file reference of (AMSKL9964). My luggage was returned to me on Nov. 23rd in Paris. They then gave my husband's luggage a reference number (AMSKL99830). My husband's luggage was returned to us in our homeafter we returned on Nov. 30th. I have filed with our insurance provider but they request a statement from the airline confirming the delay of our luggage and confirming the length of the delay.

My wife and I attempted to adopt a 6-year-old girl from Uganda last year. This girl was abandoned at birth and taken in by a poor lady. The poor child did not even have a birth certificate.

So during this adoption process, we had to get her a birth certificate, and she was given my surname, Turner.

So, her caretaker requested that to make the adoption easier, it is best if they travel to bring the child to us in Colombia.

So we agreed to pay for tickets for her and the child and for her new partner to come to Colombia with the child.

We followed all legal requirements, but then there were some legal issues and challenges with Covid, and we had to cancel the tickets.

When I booked the tickets, rather than buying them in my account, I just set up one for the caretaker.

Fortunately, we were able to get the credit for the KLM flights. However, I need to use these credits in my own name instead

I have reached out to the travel agency, Booking.com, to help, but they told me that KLM has to make changes to the names associated with the flight credits. However, when I called KLM, they told me they cannot also do anything. I am sure there must be a solution here. The tickets were canceled and credit awarded, but I just need KLM to change the credit beneficiaries from the caretakers and child to that my own family.

I would greatly appreciate any help. The credit is over $5000.

I had my flight cancelled on the 24th October 2022, it was rebooked for the 26th October 2022, i have filed for compensation from KLM and they have awarded me 523 pounds sterling , but they have asked for my Bank Account Details, including my Bank Address, IBAN Number, and name on the Account.

I am a bit worried this could be a scam email can you kindly confirm if these details are correct and this is what i need to supply ,

My KLM Case Number is C-5680977

Can you advise if i should proceed to provide my details or not.

Regards

Mark Macaulay

[protected]

My luggage was delayed to Saskatoon airport during trip Split-Amsterdam-Calgary- Saskatoon on July 29, 2022. Got it delivered on Aug 01.

Upon collecting it at my apartment building entrance from delivery person, there was a damage to the wheel and hard case.

Claim C-5337206 was issued, processed and closed shortly after, without further explanation. I never got compensation for damaged luggage despite I sent required documents to with explanation that I cannot provide repair shop estimate because, currently there was none in Saskatoon.

Furthermore, never got replay for requested compensation for trip to more than 200 km away town of Regina to the certified Luggage repair shop. Besides, owner told me that when hard case is broken it is not reparable.

I have made a trip with my daughters from Turkey to Costa Rica. We strated the trip from Erbil. When we were in Dubai Brasil has changed the Covic Rules and Brasil has demand all the passengers including children to be vaccinated.İn my country children below 18 are not vaccinated so they couldnt go on the trip and couldnt use the tickets. I had to sent them to Turkey from Dubai and I went on the trip. I had tickets from Ethiopian airlines, Avianca airlines and KLM. Ethiopian Airlines and Avianca has refunded the tickets although they weren't refundable because of the covid but KLM didn't refund them. Altough I have applied the firm from web site for several times they have told me that I have used one of the tickets so there is no covid problem about the tickets. And they told that the tickets were not refundable. I will be very pleased if you help me to solve this issue.

Name: Jayaraman Kothandaraman

Flying Blue membership #: [protected]

Cell: +[protected]

email: [protected]@ outlook.com

Hello

Please see the following attachments to this email:

Proof of payment dated 11-Aug-2022 for INR 69,564 for round trip Bangalore-SFO-Bangalore.

My first refund request confirmation from your end dated 26/May/2022

My second refund request dated 28-July-2022

Intimation of your refund date 1-September-2022.

The following is the chronological list of events relating to the refund:

I had booked a round trip BLR-SFO-BLR by payment of INR 69,564 as evidenced by attachment 1 above. However due to family emergency to attend the funeral of my sister, I requested for advancing the date of my return on 26-May-2022 and contacted your office in SFO. However they expressed their inability to accommodate the request. Left with no option, I made alternate arrangements for the return trip from SFO to BLR.

I telephonically requested for refund of my return trip fare and the same was confirmed as per the attachment 2 above. As per your portal, refunds would be processed within 7 days but, I received no refunds.

I then contacted your office and they told me that I should submit another request for refund as the earlier one could not be processed. Just to expedite matters, I submitted a second request for refund dated 28-July-2022 and the same is shown as Attachment 3.

On 1-September-2022, I received an intimation that my refund was processed for INR 9,051. I contacted your office on whatsapp and they could not give me the details of the calculations for arriving at the amount of INR 9,051. I requested for the appropriate person to take up the matter which information was also refused.

I fail to understand as to why the refund amount is so low compared to the fare I had paid on a refundable ticket. I also fail to understand as to why the information has not been furnished as to the method of arriving at the refund.

The response through whatsapp contact was not adequate and full details are not being furnished. From 26-May-2022 when I filed my refund claim to 1-September-2022, when the intimation for refund was sent to me, there has been more than three months delay. No further information was also forthcoming from your end.

I request you to furnish me the details of refund calculations and the reasons for short payment of refund amount and pay the balance amount immediately.

Thanks

Jayaraman Kothandaraman

I made a booking online and for some reason I never received a confirmation or my ticket even though my account was debited. For the days following I was tossed from one department to another. Each one offering different perspectives and leaving the issue partially handles, almost at the risk of me not only losing my booking but potentially making an even more expensive payment for a rebooking.

This is very frustrating especially with flights that are scheduled within a matter of days and the constant stress of having to interact with different service personnel who had me repeating the entire issue all over again was thoroughly overwhelming.

For an airline such as KLM this was very disappointing and one of the most terrible support I have had to receive! As at now my booking is still yet to be resolved. Potentially risking a very important flight I need to catch.

Something really ought to be done about this and hopefully the support personnel would know the right people to handle such arising issues without frustrating as customer!

To Whom It May Concern,

My wife and I started our two-week vacation by flying from the US to Amsterdam and then on to Lisbon. The layover was painfully excessive but after 8 hours in the KLM lounge, we boarded our flight to Lisbon and were immediately enamored with our flight crew. They were all extremely charming, helpful and just what we needed to boost our tired morale after our long flight from the US and eight-hour layover. They were extremely personal and very attentive to all the passengers throughout the flight. Once we landed my wife and I exited the plane and hurriedly made our way to baggage claim. Just as we exited the secure section of the airport, I realized that my wallet had fallen out of my pocket and was probably on the plane. We attempted to go back to the plane but because we had exited the secure section of the airport we were not allowed to return to the gate. We were instructed to go to lost and found and report the wallet missing. My wife and I were at this point frantic as all my identification, cash and credit cards were in the wallet. As we nervously waited for assistance at the lost and found, two of our flight attendants found us to tell us they found the wallet and gave it to the ground crew as they went off to find us. The two flight attendants; Ms Sandra Vautstia and Ms Kimm den Daus found the wallet on the plane and spent their own time searching the airport for my wife and I to let us know it had been found. They also waited with us at the Lost and Found for a long time for the ground crew to return it to us. We are so very grateful to these fine two ladies as they saved our vacation and probably our marriage! Thank you, KLM for hiring such professional and caring employees. Whenever we get the option to fly KLM we will do just that. James and Linda Maniatis