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KLM / not respect

1 Netherlands Review updated:

I would like to complain about the awful behave and luck of service we had from KLM and it’s people in Amsterdam airport.
We should travel from Oslo to Athens trough Amsterdam and we had a delay in the flight from Oslo but when we arrive in Amsterdam we had 25 minutes to reach the plane to Athens but they said that we couldn’t take the flight because they didn’t have time to load our baggage. Then they said to us that we were going to take the next KLM flight to Athens 12 hours later.
We where 3 persons and 1 child 3 years old we said that we couldn’t wait so long with a child and they should help us do something like to take next plane to Athens or at least to give us a hotel room. The only thing we were taking as an answer is that the company’s rules didn’t allow something like that!!! And that was nothing we could do than to wait.
Easy to say with a small one without her milk (she is drinking a special milk because of stomach problems) and in an expensive airport that one bottle of water cost 3€ for so long.
We try lot of times to have some help but there was not even interest to help us at least for the child!
And we are not finish there! When we arrived in Athens the baggage was lost!!! (The funny is that they were the reason that we left in Amsterdam!). And in Athens we had very bad behave and service from the KLM office that we went to look after the baggage and not only we but about 20-30 people in that flight. All that had result to leave form Athens airport about 2-3 am and with 4 suitcases lost. They fund 2 now until I’m writing but 1 of them has very important staff for work and the Childs medication. So with all this trip took almost 24 hours from Oslo to Athens!!!

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Comments

  • Ca
      1st of Mar, 2012
    0 Votes

    On KLM.com they charge you a 10 euros booking fees. On airfrance.be you can book the same flights, same dates, same time, etc but with no 10 euros booking fees. This is the same company so why different rates for the same destination, dates, flights, etc according if you book on airfrance.fr, aifrance.be or klm.com??? KLM rip you off and is not worth it. Are we so different from a country to another???

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