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KIA Motors / car still in the shop from hurricane harvey

Hi there! I am extremely disappointed not only with the Kia dealership that my mothers car is at but also at the customer service line. Long story short, her car was flooded during hurricane Harvey. She needed new airbags due to mold spores showing. They are giving her the run around and she receives no updates, she has to call! The car has been in the shop for over 2 months. The insurance is no longer paying for her rental car. Thirty days was the maximum. She has so far paid well over $1000 to rent a car. On top of her house flooding she has no car. Can you please help, not sure what else to do to get answers! Thank you for your time. My mothers name is Edith Rowlands her number is [protected]. She resides in Wharton Texas and her car is at Fort Bend Kia. Again thank you for your time.

Pa
Nov 24, 2017

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