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KIA Motors

www.kia.com

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1.2

Overall customer rating from reviews and complaints

KIA Motors earns a 1.2-star rating from 15 reviews and 1667 complaints, showing that the majority of car owners are dissatisfied with their vehicles.

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KIA Motors Complaints Page 84 of 84

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12:26 am EDT

KIA Motors Kia motors email lottery

From: lim yen cheng
Subject: goodnews!
To:
Date: thursday, april 17, 2008, 9:22 pm

Kia motors worldwide ltd.
Kia programs & events department
Kia motors
P. o. box 850
Manchester
Mr2 8gd

Winning notification

We are officially announcing to you the result of kia motors email lottery
Promotion held on the 10th april 2008 as part of our programs to launch our new
Office that was commissioned on 15th of april 2008 in manchester united
Kingdom. your email was attached to ticket number kia-uk008n078372nch with draw
Number k09n77 which consequently won you in the 2nd category prize, your email
Address has was extracted our electronic email extraction which randomly
Selected forty five (45) lucky winners of which your email address was among
One of the lucky winner. you have therefore been approved for a payout of a
Total sum 750, 000 gbp and a brand new kia kee car (seven hundred & fifty
Thousand pounds & a kia kee car).

Here is a video of your winning car.
Http://www.autoexpress.co.uk/front_website/video.php?id=200601

Congratulations!

We also advise that you keep your winning information very confidential as our
Security policy demands to avoid double claims/impersonation and unwarranted
Abuse of this program by some individuals. the selection process was carried
Our through our computerized email selection system (ess) which selects email
From a database of over 600, 000 email address was drawn from all over the
Continents of the world. this promotions being the first of its kind will now
Take place annually and we hope you will also take part in our next year one
Million pounds pound sterling international lottery game. to file your claim,
You are to contact our customer service unit authorized to conduct the
Necessary verification to enable you receive your cash prize and your kia kee
Car, (you will receive more email upon acknowledgement of this email).

Customer service unit
Contracted agency: jackson chow & mustafa spencer associate ltd, uk

Contact persons

Mr. jackson chow
+[protected]

Mr. mustafa spencer
+[protected]

Email: [protected]@cooltoad.com
20 queens land road, london
Sw2 3jb england. u. k

You can call any of the claims agents assigned for your claims, or send an
Email to them, you are to provide to your agents the below under listed
Information as soon as possible:

1. name in full:
2. address (in full):
3. nationality:
4. age:
5. sex
6. occupation (position held):
7. home phone & mobile number:
8. where would you prefer your car to be shipped? home or office address?
9. preffered way of receiving prize money? bank transfer or cheque...

This program is promoted and sponsored by frontline group and kia worldwide; we
Intend to use this medium to help individuals generate fortunes, which would
Encourage them to expand their business frontiers thereby creating more
Opportunities and assisting with humanitarian
Concerns within their immediate environment. all winning must be claimed not
Later than one week of acknowledgment. after this date all unclaimed funds will
Be returned to kia motors treasury as unclaimed.

Furthermore, should there be any change of address do inform us as soon as
Possible. congratulations again from all our staff.

N. b: anybody under the age of 16 is not eligible to participate in this program.

Yours in service,
Lim yen cheng
(programs & events).

Material copyright © 2008 the kia co. ltd.

Please check this info to ensure its true or not

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serah moimbo
Port Moresby, PG
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Apr 12, 2011 11:54 pm EDT
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i receive this email and still waitin for the resopond

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thundrn4957
Montreal, CA
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Sep 23, 2010 9:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Interesting!

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Dagan
Anderson, US
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Mar 26, 2010 12:56 pm EDT

I just tried to get my trans on my 2004 Kia rio serviced and KIA refused to honor the warranty. Said I voided the warranty when I took it to a mechanic to have it serviced. Well I had to because KIA of Asheville refused to do regular servicing every time I brought the car to them. At 36000 miles I took the car to have the trans serviced and I set in the lobby for about an hour, while the car was in the back, he came out and said I was ready to go. Now KIA of Asheville says I never came over there to have them look at it. Seems convenient that the records seem to be gone now that I need a new transmission. Seems they found a loophole in the warranty to keep from having to pay for factory warranty covered parts. I have contacted media, government officials and other people to help with this problem. I am suggesting to everyone I know to stay away from KIAs and buy american. I now have a 3000 lb piece of junk!

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nader esmaeeli
Brooklyn, US
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Jan 13, 2010 4:50 am EST

hi
i have a new design for kia co please guide me...
irane_talaii@yahoo.com

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Nazmin
FJ
Send a message
Aug 12, 2009 6:08 pm EDT

I have just received this fraud message on my mobile in Fiji. I guess they have started to hit the market of Fiji with their Fraud. Friends be aware.

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riddlemike
Dalton, US
Send a message
May 03, 2009 8:54 pm EDT

What is the truth?

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Shakti
West Chester, US
Send a message
Jan 08, 2009 7:22 pm EST

I also recieved the same and placing below

Shakti Kajal

Dear Beneficiary,
The 2009 KIA MOTORS award has been released.The function for this award was held on Monday 22nd December, 2008 in Manchester City, England. Kia Motor is giving out 1200 High Performance 2009 Kia Optima to lucky persons by an online ballot randomization system. And we are pleased to congratulate you that your email address has luckily fetched one of our products.

Congratulations from our publicity desk.To claim your car award, please contact: Engr. Barry H. Kennedy (Email: engr_barryhkennedy@live.com Tel:+[protected])

Details required for car registration are your full name, residential address and telephone numbers.
You are fortunate to be amongs our list of winners and Kia Motors is happy to associate with you.

Sincere regards,
Engr(Mrs) Hannah O. Beane
Kia Motors Development Relations

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R
Tucson, US
Send a message
Nov 11, 2008 3:10 pm EST

Ok, we all keep saying we got the email, but has anyone tried to claim the prize? Does anyone know that it's an actual scam? I have not been asked to provide any unique information or any money and I am a previous customer to KIA and sent many emails regarding complaints to them :So it's possible they really did turn up my email in a drawing...

I wrote them back for more information and they replied: still not asking for anything unique just yet or any personal information that no one else can get or they would not have as a previous customer...I'm going to write awhile longer to see what else is said...

---R

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morgan
CI
Send a message
Nov 04, 2008 7:09 am EST

KIA MOTORS COMPANY
UNITED KINGDOM
TEL: +[protected]
FAX: +[protected]
AN INFORMATION FROM KIA COMPANY
Complement of the season, greetings to you from the chief executive officer Mr. Morgan Don of KIA Motors Company United Kingdom. On behalf of the company we will like to inform your company about the fifty Brand New KIA Motors that was manufactured recently in Korea. However we needed companies that will want us to supply Cars to them. And the company has come into final consensus that the first Five companies to send their letter / message of interest or for them having any requirement we receive Cars at a cheaper rate. Message / latter of interest should be sent to the Ceo of the company at morgan_don@hotmail.comNote: This offer is due to the fact that the company’s office in Korea has just located this office / company in United Kingdom and we want other companies to be aware of it in case they have any requirement.
For details contact the CEO.
Mr. Morgan Don
Email: morgan_don@hotmail.com

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Digibum
TR
Send a message
Oct 03, 2008 9:09 pm EDT

CHEVROLET MOTORS WORLDWIDE LTD.
CHEVROLET Programs & Events Department
CHEVROLET Motors
P.O. Box 850
Manchester
MR2 8GD

WINNING NOTIFICATION
We are officially announcing to you the result of CHEVROLET Motors Email
Lottery Promotion held on the 30th September 2008 as part of our programs to
Launch our
new office that was commissioned on 28th of September 2008 in Manchester United
Kingdom. Your email was attached to ticket number CHEVROLET-UK-CP8XC098372N
with draw number Z93BL which consequently won you in the 2nd category prize,
your email address was extracted from our electronic email extraction system
which
randomly selected Eleven (11) Lucky Winners of which your email address was
among one of the lucky winner. You are therefore been approved for a payout of
a
total sum 450, 000 GBP And a brand new CHEVROLET CAPTIVA CAR (FOUR HUNDRED &
FIFTY THOUSAND POUNDS & A CHEVROLET CAPTIVA CAR).
Here is a picture of your winning CAR.

http://www.autoexpress.co.uk/front_website/gallery.php?id=218818

CONGRATULATIONS!

We also advise that you keep your winning information very confidential as our
security policy demands to avoid double claims/impersonation and unwarranted
abuse of this program by some individuals. The selection process was carried
our through our computerized Email Selection System (ESS) which selects email
from a database of over 600, 000 email address was drawn from all over the
continents of the World. This promotions being the first of its kind will now
take
place annually and we hope you will also take part in our next year One Million
Pounds Sterling International Lottery Game. To file your claim, you are to
contact our Customer Service Unit authorized to conduct the necessary
Verification to enable you receive your Cash Prize and your CHEVROLET CAPTIVA
CAR, (You
will receive more email upon acknowledgement of this email).

Customer Service Unit
CONTRACTED AGENCY: Thomas Kwa & Arnold Carter Associates
CONTACT PERSONS
Mr. Thomas Kwa
+[protected]
---------------------------
Mr. Michael Yun
+[protected]
Email:michael_yuetyun@hotmail.com
20 Queens land Road, London
SW2 3JB ENGLAND. U.K

You can call any of the claims agents assigned for your claims, or send an
email to them, you are to provide to your agents the below under listed
information as soon as possible:

1. NAME IN FULL:
2. ADDRESS (IN FULL):
3. NATIONALITY:
4. AGE:
5. SEX
6. OCCUPATION (POSITION HELD):
7. HOME PHONE & MOBILE NUMBER:
8. Where would you prefer your car to be shipped? Home Or Office Address?

N.B: Anybody under the age of 16 is not eligible to participate in this program.

Yours in service,
Mrs Sarah Chow
---------------------------------------------------------------------------------------------
Same e-mail sent me.Immediately I researched it & found something about these mails.Please never send an e-mail about your personality information by your most using email address.Don't call them.This is a fraud e-mail.Look at the information about them below.

Source: www.scamomatic.com

An email address mentioned inside this email has been used in a known fraud before.

This email lists mobile phone numbers. Use of such numbers is typical for scams because they allow criminals to conceal their true location. They can receive calls in an Internet cafe from where they send you emails, while pretending to be in some office.

This email lists free webmail addresses. Besides personal use for legitimate purposes, use of such addresses is also typical for scams. NOTE: Lotteries, banks, government agencies and any but the smallest of companies do not normally use such addresses. Criminals use them to anonymously send and receive email at Internet cafes.

* claims_kwaoffice@yahoo.de (email address has been used in a known fraud before)
* claimsdepartment08@live.com.my (email address has been used in a known fraud before)

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8:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Scam: Kia motors uk limited 19 ul, essex, pe9 2yp, London united kingdom. Kia motors car / cash award prize notification. This is to inform you that you have been selected for a cash prize of 1, 500, 000. gbp. (one million five hundredthousandpounds) and a brand new kia picanto from the international online programs held on the 28/03/2008 in london the...

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12:00 am EST

KIA Motors inappropriate action - vague display

The most recent ' Flash Dance ' Kia commercial is unacceptable. Hip movement towards car and commercial is offensive

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rogerd8235
US
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Jan 10, 2008 4:10 pm EST

the car is crap and so is the commercial, I am embarrassed when I watch it in front of my kids. I bought a KIA a few years ago and traded it in a month later and lost several thousands of dollars in the process, but the car had to go. It fell apart daily and had absolutely no power in 4 wheel drive to get up hills when it was snowing. What a death trap!
The commercial is a sexual parade that is not appropriate for any programing. the FCC should remove it.

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J
12:00 am EDT

KIA Motors air bags did not deploy!

I have a 2004 KIA with 33804 miles on it on march 5, 2007 I have a serious accident and my AIR bags did not Deploy... Only GODS MERCY SAVED ME...

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Nate Kepros
Cedar Rapids, US
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Jul 07, 2008 3:03 pm EDT

My Daughter was just in an accident with a 2005 KIA Spectra. The entire front of the car is gone. Her airbags did not deploy. We bought the car new and there was never an accident before therefore no reason to reset them. Thank god she was not injured but her boyfriend sustained a large cut to his eye requiring 18 stithes after hitting his head od the dash. they were both wearing seatbelts. Ihave to wonder if there is anything we can do

ComplaintsBoard
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors extremely dissatisfied with kia motors america

We have a 2005 Sorento that since almost new has had a highly intermittent shifting problem in the defective manual transmission.

We have documented several times via telephone and by certified letters to Kia Motors America Inc. When we asked, Kia denied any other documented cases of our problem.

Even though we have confirmed that we are not an isolated case at the dealer and this problem is a serious safety issue Kia Inc. refuses to honor their warranty and will not replace our transmission (or anyone's with this exact problem). For the record, the dealer has been extremely courteous and professional but we understand their hands are tied due to corporates indifference.

We are not surprised that Kia has not duplicated the intermittent shifting problem during test driving but that does not mean it does not exist. Kia will not accept responsibility for their vehicle. Kia Inc. is "dropping the ball" big time.

Keep in mind that we are dealing with a defective component that impairs the safety of our vehicle and endangers our lives. (We are not talking about just a luxury item i.e. clock, cd players etc.)

Kia dealers have informed us that very few manual transmission Sorento's are sold in the USA so our problem is appearing in very limited numbers. Perhaps too few for a defect to become apparent. If more consumers were complaining of their unsafe vehicles due to defective transmission then Kia would be forced to give this problem the immediate attention it deserves. A recall begins with just one consumer's complaint.

We are sickened by their non-solution to our problem. We have documented repeatedly with Kia Inc. that our Sorento is an unsafe vehicle and should not be allowed on the road until it's defect has been corrected. As far as Kia is concerned the problem does not exist.

Kia's message to us is that they do not value our safety in a vehicle they manufactured. DISGUSTING!

If the situation were reversed the very same Kia Inc. staff adamantly refusing assistance to us would understand how frightening it is to be driving our unsafe Sorento and would insist that Kia Inc. take full responsibility and immediate action to correct the problem. I seriously doubt they would accept Kia Inc. telling them there is nothing they can do to help them. If those same Kia Inc. employees were behind the wheel of our unsafe Sorento with their families including their young children or young grandchildren maybe they wouldn't be so quick to deny that the problem exists.

Here is what happens when we are driving our Sorento: intermittently, suddenly we can not shift gears at all and of course, the vehicle will not move at all. It has happened upshifting in first pulling away from lights and pulling out into traffic and upshifting and downshifting in higher gears. We have been in the middle of intersections, in city traffic and highway driving. We immediately turn on our emergency flashers and wave other drivers around us while they are honking, yelling, and slamming on their brakes to avoid hitting us. We repeatedly try to shift gears and finally get it to shift again and move to safety. Very unsettling to say the least.

My wife is afraid to drive our vehicle and I fear for her, my children and young grandchildren, as well as my own safety. Every time we make a left turn or pull out into traffic we wonder if this is the time it will happen again. Driving is stressful enough without this added dangerous burden!

We are absolutely shocked and disgusted at Kia Motors Inc.'s unacceptable customer service. We are not being unreasonable by asking for a replacement transmission. At this point we should be asking for a replacement vehicle! We don't even know if a replacement transmission will be defect free or have the same problem but we have only asked for new transmission.

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Update by Valerie
May 16, 2008 4:29 am EDT

I was sold and installed bad breaks when I attempted to returned the worker stated that the life time parts warranty had expired. I would not accept another KIA or have car services at a KIA dealership if they both were free. The car is good until it have to be services. the car is only 6 years but I have had the brakes services 12 times the car was brought for my mom but I had to take over the high payments (another story) fear of one day mom in a ditch because of the brakes had other service done at the dealership and was not pleased I brought mom a Honda and she has been very pleased.

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MikeyBedford
US
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Nov 13, 2009 9:01 am EST

I have a kia sorento 2007, I brought it in for a recall on the brake light switch behind the pedal. They suggested I change the cabin filters as well as the air filter which I did and asked them that they change the oil while they have it. Well, what a mistake, theres a plastic cage that sticks down through the oil filter to keep it in place and wouldnt you know of course it was broken and they say it fell down in to the engine. So $1800.00 later for the repair and $317.00 for a rented car while they had my truck 6 days its fixed. I stopped payment on the check after I drove away thinking that KIA would do something about it because I still have approx 20, 000 miles left on my warranty "NOT" the repair service tech said it was the guy before him that broke it wouldnt you know and of course KIA took that hook line and sinker. I live in Manchester N.H. so if you go to their KIA'S site and find the closest dealer in the 03103 area code you will see which crooked dealership I had to deal with for this. Great job by the government to let cars in this country that promise the world to sell, go ahead try to collect on any warranty issues with this company. There is a loophole for every part on these automobiles. And the government lets it go on and on and on and on without stepping in. Mike H.

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eli ase
Elizabeth, US
Send a message
Oct 25, 2009 8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Report all these problem together with documented proof to the national highway safety administration. If they find that this is in fact a safety issue they will order kia motors to issue a recall.

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rita Wyke
Altoona, US
Send a message
Apr 07, 2008 4:45 pm EDT

I have a kia sedena 2004 which i had to get my trans replace thank god i was still under . however my time belt had to be replace, my heat and cooling unit and my steeling is now broke I HATE KA

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KIA Motors another extremely poor quality kia vehicle!

Here are the problems I had with my 2002 kia sedona ex:

Gas gauge – after filling up with gas, the gauge immediately moved to half but took about five minutes to move from half to full.

It also didn’t read accurately. While driving, it slowly dropped (As would be expected). The problem here was, it showed only 1/2 a tank of fuel when it's really 3/4 full.

Trip computer / overhead console – the digital display for the various overhead console functions was wrong. For instance, it showed time as 3:69 p. M. And the temp readings were preceded by a small l.

Sliding doors – on the left sliding doors, the plastic bushing busted off the center support brackets causing the door to bind.

Windshield wipers – completely failed when the connecting bushings fell apart.

Interior door handles –the handle actuates a cable attached to the latch, allowing the door to open when the handle is pulled. The cable seemed to have too much slack in it, making it difficult to open the door from the inside. The interior door handle on the left (In my case, driver's) side simply broke off because it is non-reinforced plastic

Oil usage – in just under 3, 000 miles, it leaked and/or burned about 3/4 of a quart. There's no evident leak, so i'm guessing that it's the latter.

Air conditioner – leaked refrigerant slowly and then ceased to function.

Engine – jerked (Or stalled) hard, threw on check engine light but continued to run.

Paint – the paint beneath the rear window peeled. Clearcoat paint on piece above license plate "alligatored" or "checked."

Airbag light — airbag light was constantly lit.

Warning lights – warning lights for charging system and brake never light (Bulbs test okay).

Charging system – this malfunctioned, requiring replacement of alternator.

Acceleration – sometimes ran at idle speed even when trying to accelerate.

Glove compartment door – failed to close entirely, allowing inside light to stay on.

Cruise control – periodically shut off automatically and could not be turned back on until the vehicle was stopped, shut off, and restarted.

Leather cover – peeled off of the shifter and had to be re-glued.

Sun visors – plastic broke causing mirror covers to fall out.

They had to be replaced.

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Leecelmae
PH
Send a message
Nov 13, 2018 2:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Poor management and procedure of handling clients especially to Acctg. Dept. of kia motors located in Mandaue City.

Bahman  Ghasemi
Bahman Ghasemi
IR
Send a message
Nov 05, 2018 1:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Optima 2016 I bought the chassis number knagx411bga420673 but it did not find any details please profile pinthe key to send it to me

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Luxitha
LK
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Oct 28, 2018 2:12 am EDT

I'd like to buy a Kia Niro 2017. When does it comes to Sri Lanka?

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jcw2977
Fort Wayne, US
Send a message
Oct 27, 2018 11:14 am EDT

After the recall replacement of the control arm, I am still having issues with the front end. There isn't a single bolt that isn't rusted. The wheel bearing hub assembly bolts are so rusted the mechanic's ratchet broke. Has anyone else reported issues?

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Diezel0131
US
Send a message
Oct 22, 2018 11:36 pm EDT

Hello I don't have a complaint just and inquiry about how to get a 4 door 2016 kia optima convertible. I was wondering if the concept ever came out or if I can get a custom one designed or something

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Ibrahim Al Ramadhani
GB
Send a message
Oct 21, 2018 3:44 pm EDT

Before I purchase the car I have asked the Kia motor team is this car is number one whit 360 camera and Redar they say yes, I have seen number one top of the range on the website it is totally different than what I have now

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Lynn Fowler 9
Sarnia, CA
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Sep 10, 2018 8:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have a 2014 kia rio and have just been told I need new brakes. There are only 20, 000 km on it. I find this atrocious that I need to spend this much money on a 3 year old car. I will never recommend it. Ive had many new cars and have never had to purchase new brakes at such a low mileage.

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manikandanj
Sharjah, AE
Send a message
Sep 10, 2018 6:40 am EDT
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KNAKU811XE5463581-KIA SORENTO manufacturing defect on oil passage to connecting rod bearings
car having full service history until 108768 kilometers otherwise please give me KIA middle east office contacts
As per Kia motors its having recall on engine failures on 2.4 sorento engines

manikandan.tanjore@alfuttaim.com
[protected]

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Sap123
Fayetteville, US
Send a message
Sep 06, 2018 4:44 am EDT

Your cars are garbage! You have the audacity to make a tv commercial that compares your horrible cars to a BMW? Get the hell out of here! Try again Kia! The acronym for your terrible company is Keep It Away! You make such awful cars! And people are stupid enough to by them! Your warranty is a joke!

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fuunyoldlay
North Hollywood, US
Send a message
Sep 01, 2018 8:26 pm EDT

online schedule appointment does not work. There was no response. Tried 2 phone numbers for appointment all I got was busy signal. Took me 1 hour to find the correct phone number. Why don"t you take off online schedule appointment? At least make sure that your customers have the right phone number for service. I had to find on yelp

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