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KIA / 100 000km service-plan

In 2011 we bought two KIA Picantos second hand from Auto Pedigree in Kimberley. This one that I am complaining about had about 30 000km on the clock. It had a 100 000km service plan. About three weeks ago its gearbox breaks. They tow in the car to Bloemfontein Multi-franchise. The workshop manager refuse to repair the gearbox before we paid R3000.00. They call us and said that there is no guarantee on the car and we must pay for the gearbox in full. Because my daughter needs the car we pay and let is fixed.
Engin number G4HG90014241 Chassis Number KNABAJ513LAT847719. What is the use off a service plan

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