To whom it may concern,
Me and my sister had been craving kfc for a while. Neither of us had money but my sister got paid. She didn't have much but she still invited me. We just got out of school and we walked to this kfc location. Worst experience and service ever. I don't ask for much but this was bad. The cashier was nice but maybe...me and my sister weren't clear. Although we specifically asked for the popcorn chicken combo she charged me something else. I kindly asked her what she had charged me because I never got the drink or the fries it came with. The manager working came over to try to resolve it but he didn't do anything but tossed the drink on the counter and said “Here's the drink. That should be fair.” The manager had such a horrible attitude, I've worked in the food industry and I more than anyone know that's not the tone you have with a customer. You guys have an open kitchen. I shouldn't be seeing the manager toss my food roughly on the tray after I nicely tried to have my order corrected. WILL NEVER BE BACK! Oh and to add, the restrooms were filthy. I basically had a cockroach crawling up my leg, LITERALLY! Paper towels were scattered on the floor. We are actually broke and with the little money we had, we came to eat here. We love this company and expected more. What a shame and a waste of money!! I tried complaining on the day of on website but it didn't let me, I barley just got the chance.