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1.3 3462 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3462

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J
6:44 pm EDT
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KFC cold food

Stopped in Sumtersville W. VA KFC on Oct.17th 2017, Early evening... Ordered 4 Fish & More... Place not busy... one other customer at tables... Our fries and fish were just lukewarm when served to us... They did make us more fries after complaining but not enough for the four of us... Hush puppies were very warm!... Nothing done about the fish! This KFC is off our list when traveling... Believe we were served food cooked earlier and not reheated... not cooked fresh when it was ordered

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3:10 pm EDT

KFC hi!

Hi! I come from China and I just moved to San Diego, CA this summer. The reason why I send you this e-mail today is just I am your best customer. I love having meals in your restaurants since I was 5. And it is always very good to eating food that you fried to me and my family in China. But I think there are some differences flavors or some resources you use in the US compare to KFCs in China. From my perspective, all of your restaurants in China cook chicken use less oil and better chicken than in America. And there are some kinds of food only provided in China but not here. This makes me a little bit disappointed and I think you are always my favorite so I just want to ask you could you please put less soil when you are cooking chicken and may be you can cook some kinds of food that are popular in Chinese KFC? Thank you so much! I am always you best fan in this world!

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B
9:48 pm EDT

KFC employment

My son is 16 years old. Law states 10pm school nights and 1030 pm on weekends. My son has been staying to 1015pm to 1030. While manager let’s everyone else out at 10pm and makes him stay to do dishes and other chores. The best park she punches him out at 10pm. My son will not work for free and will not be made to stay passed the time the law states. I am going to pursue this further and he will be giving his notice. I am contacting the labor board on this as well. I am sure my child is not the first to be going through this. Not only is he a honor student with a GPA if 3.75 he works three jobs and maintains his academic scores. So he definatley is not a lazy kid or just looking for a way out. Please see too it that this matter is resolved so another child don’t have to deal with this unprofessional work place.
Thank You,
Lisa Audette

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L
5:55 pm EDT

KFC service

First of all the store had no customers at the counter...I was the only one yet I waited almost 10 min before anyone took my order. There was an employee behind the counter that was doing nothing except standing there looking at me...I spent 36.00 dollars and was the last one to get my order...4 people came in after my order was taken...lousy service in my book!

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10:06 am EDT

KFC kfc food awful

Last night we went to the KFC on south high street in Columbus, Ohio. We place a $35 order and when we got home we didn't have our tenders, had to go back. Then when we got home the 3 Cole slaw that we purchased were brown inside and stunk. Then the chicken wasn't cooked all the way. Not to mention my dad and husband were sick all evening. They didn't notice the pinkness until they ate a bit of the chicken We order from them a couple times a month and always have problems. We are going to start going to the Grove City, Ohio location. The drive will be worth it. It sucks that the one by our house is worthless.

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J
9:37 am EDT
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KFC dirty location

Last evening-10/22/17, My husband and myself traveled appox. 50 minutes to the nearest Kentucky fried Chicken location-(we live in Milford, PA & traveled to Newton, NJ). I told the cashier what I wanted-(2 pc. meal but I wanted both pieces to be thighes-I was told no). There were no options given to me (upcharge, different meal option type, nothing suggested). I got the standard 2 pc. chicken meal which is not what I wanted but I was hungry. My husband ordered his 3 pc. meal no problem. We went to sit down ( we were literally the only customers in the place.) I had to clean both the table & the booth seats. While eating, I took a bite of my biscuit and it tasted bad. I spit it out in a napkin & upon looking at the biscuit it was full of green mold. I went to the register and showed 1 of the employees who said he was sorry & gave me 2 biscuits. I went back to eating, which as I said before, I was hungry, and there was a female employee there talking VERY loudly to the other SEVEN employees about hating her hours, and she has a life, etc.. by this time there were a few other customers in the facility. I am quite sure that one of the other seven employees was a manager. I recently lost my job and was very taken back by the actions of most of the staff there. There was no need for 7 employees to be there at that time when there was hardly any customers to begin with. Most of the employees were all just talking to each other. I actually felt sick after eating and went to the Ladie's room, I could not even use it-the door did not lock. I told my husband we had to leave, I was not feeling well. Once we went outside there were 3 employees outside smoking, REALLY! On the way home I was telling him about the bathroom situation and he told me that the Men's room door did not lock either. This is no joke-but I literally have been sick since last evening after eating there. I hope this location is inspected-it is not a good one.

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9:29 pm EDT
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KFC a location: in riverton utah

We love KFC. We have gone to this location 5 times on 6 months. We would go more often if this location wasn't so poorly ran with unsatisfied product. They have run out of chicken at 7pm couldn't help us. Wasn't willing to make more. At 8 pm another time we were told the heat(ing) trays were being cleaned. We went another time at noon, they had no chicken. This is horrible customer service and reputation for your company. Everytime we see a KFC commercial we comment finger licking good "everywhere, but this one". Someone needs to look into this store. Not good for what you pay to advertise I'm this area. Very sad.
Thank you

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M
5:33 pm EDT
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KFC 3 piece strip meal

Ordered a 3 pic strip meal last night to go. Got the meal and I live not 5 mins from
Where i got it. When I opened the box I was so upset. The chicken was cold. And the potatoes were soup. No butter for biscuit It was not late or closing time I had not eaten all
Day but did not eat that. I had a choice of mc Donald's or KFC boy I guess I should of gone across the street to Mickey ds.

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C
7:46 am EDT

KFC chicken was off.

I purchased two pieces of chicken and chips for my child after a school function. It was 21:00. Six hours later my child was so sick he ended up on a drip at Sunward Park hospital with severe food poisoning. KFC Lambton Johannesburg. At the hospital I was told that KFC had a reputation for chicken that was off. My child spent an entire day on a drip.

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R
6:56 pm EDT

KFC service

I went to the New KFC that just opened on State St in Springfield, MA, My husband and I went with our two children the atmosphere was good until I began to over here the Manager of the restaurant talking very rude to the employees. I think that if she wants good service she needs to give her employees the respect they deserve. Hopefully this will get addressed

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S
9:02 pm EDT

KFC the chicken dinner we bought for are family

My wife stopped there at the Pikeville Ky location and Bought The Bucket meals for our family to eat anyways we live over 1 1/2 hrs from Pikeville ky when she got home and started to prepare the meal she noticed we did not get all our chicken we paid for well we then set down to eat dinner and we noticed the chicken was still undercooked well she called the store and spoke with a woman name Tonya always she was rude and not wanting to listen to our complaint she was nasty with my wife over the phone and in a hurry to get her off the phone and as paying customers we should get respect but we did not we always stop there at least 2 times per week to buy dinner where we work so much its much easier to just pick up dinner and I spend at least $60 or more on meals there and even that Manager Lady who works there is Rude when you have a issue with something and need to speak to them we are not looking for anything free I pay my way all I'm saying is now you lost a loyal customer over this and if they are doing it to me and my family how many others are they doing it too and if that chicken is undercooked and someone gets sick then what as I said we live 1 1/2 hrs from Pikeville ky and she was like you should have bought it back she did not even want to listen to our complaint so that is why I'm writing to whoever to see if you can help me with this I would hate to see you lose more customers over having rude staff working there I think that location needs to be looked at and have an undercover boss done there so you can see first hand how they treat their customers what happen to the friendly faces and smiles long ago and when fast food was a family thing they took that out when they don't say hello when you walk in and or say thank you when your done but anyways can someone please contact me as soon as possible here is my email chrs.[protected]@gmail.com Thank you The store On Bird Ave In Pikeville ky is the store !

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4:36 pm EDT
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KFC kfc merchant charges for use of debit or credit card

The KFC located at 415 Gaffey Street in San Pedro, CA (#E791005) charges a surcharge for use of credit and/or debit cards. I asked them why on several occasions and they never have an answer for me. They just want to be paid in cash. Today, 10/20/17, I stopped for lunch at this location at 2:11 pm, to get a $5 meal and paid in cash. When I asked the Cashier/Server, Michelle, if they still charge a surcharge for use of credit/debit cards she brushed me off and said she didn't know. Then told me to have a nice day. When I asked for my receipt, she kept saying to me have a nice day. Until she finally gave it to me. I think you need to check into this location, cause something fishy and underhanded is going on.

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N
4:17 pm EDT

KFC chicken

This took place on Friday 10-13-17 while the office employees were having lunch. I was biting down on a piece of Kentucky fried chicken and the cracked bone inside of the chicken leg pierced through the meat and stabbed in between my gum and tooth. Breaking a piece of my tooth off. My dentist was closed on Friday I waited until Monday the 16th and had to have emergency root canal. I had to go back to my dentist on Wednesday the 18th to have the remaining tooth grind down for a temporary tooth.

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6:29 pm EDT
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KFC 8 piece bucket dinner

KFC in Royal Palm Beach, Florida. 8 Piece grilled bucket meal, green beans not edible they were so bad. Cole slaw " my favorite" was dry as in not very much liguid at all. And grilled chicken was 3 wings, 2 legs, 2 thighs and a breast. Such small pieces and overcooked till like leather. Usually pretty good food but tonight 2-18-17 Horrible all around🤢

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12:34 pm EDT

KFC bad service, bad food for how much I have spent.

Between two orders of 30 some dollars of chicken and 30 something of sides I am amazed and unhappy with this location. I was treated so rudely. My sides where places on the counter and I waited for the chicken for 40 mins. My sides were not completely put together. They were cold and I was treated rudely by all the staff including the manager. I was going to let it go but decided since this seems to be something that happens alot it needs to be addressed. I hate going to local location in fear my money will be a waste. Hard bisquits cold shivered up corn, chicken that is dry etc. I am tired of being treated rudely when I go in there and I have never done anything to any one of the staff. I a very understanding of busy times and I wait patiently for my order. Expecting quality for the amount of money I spend when I go in. Even the manager seems to act like your a bother cuz she is running around trying to make up for a staff that is lazy. Something needs to change with this location cuz we have Bojangles coming soon and I will go there instead if I have too.

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7:12 pm EDT

KFC product and service

We ate a big family we spend 40 50 dollars easy when we go to these fast food places. We don't mind waiting but after waiting I would appreciate all my food that I paid for or for it to be fresh. I am continuously having to go back for food and having to argue about what we get. 1 time they forgot 16 pcs of chicken go figure. Tonight I waited for chicken tenders no problem then I get home and they are no bigger than mcdonalds chicken nuggets 26$ for that. Then the coleslaw had strains of plastic in it. I blame both employees and preppersonal for some of the mis takes and KFC for having overpriced under sized chicken. They should be ashamed to serve that. As for the plastic that could be harmful. Do you not care about your customers or quality?

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pobarjenkins
Minneapolis, US
Oct 19, 2017 1:01 am EDT
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If you continue to have such a bad experience, why do you keep visiting the restaurant? Additionally, for almost all fast food places, you should consider checking your food prior to leaving the store.

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H
11:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

KFC store: 1843 west union hills dr.

To whom it may concern,
Me and my sister had been craving kfc for a while. Neither of us had money but my sister got paid. She didn't have much but she still invited me. We just got out of school and we walked to this kfc location. Worst experience and service ever. I don't ask for much but this was bad. The cashier was nice but maybe...me and my sister weren't clear. Although we specifically asked for the popcorn chicken combo she charged me something else. I kindly asked her what she had charged me because I never got the drink or the fries it came with. The manager working came over to try to resolve it but he didn't do anything but tossed the drink on the counter and said “Here's the drink. That should be fair.” The manager had such a horrible attitude, I've worked in the food industry and I more than anyone know that's not the tone you have with a customer. You guys have an open kitchen. I shouldn't be seeing the manager toss my food roughly on the tray after I nicely tried to have my order corrected. WILL NEVER BE BACK! Oh and to add, the restrooms were filthy. I basically had a cockroach crawling up my leg, LITERALLY! Paper towels were scattered on the floor. We are actually broke and with the little money we had, we came to eat here. We love this company and expected more. What a shame and a waste of money! I tried complaining on the day of on website but it didn't let me, I barley just got the chance.

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The Lidman Foundation
The Lidman Foundation
Lewisville, US
Nov 02, 2017 9:37 pm EDT

That sounds like the real Brenda!

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Oct 28, 2017 6:34 pm EDT

Where is Brenda?

Will The Real Brenda Please Stand Up
Will The Real Brenda Please Stand Up
Truth or Consequences, US
Oct 28, 2017 9:56 pm EDT
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Where am I not ?

S
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smartbutterfly
, US
Oct 25, 2017 9:20 am EDT

I don't know what is wrong with all the people on this site jumping all over you. But instead of telling people they need classes in English and need to learn how to speak, their time would be put to much better use learning how to express their opinions without being so venomous and angry. They could also use a course on manners as it's obvious that any manners their parents attempted to teach them has long gone out the window. Even if you did make a mistake, you are human and this did not give the manager the right to mistreat you. We all make mistakes, no one is perfect... not even the people jumping all over you with their less than perfect attitudes, atrocious manners and assumptions. BTW, if a company offers a public bathroom it's that company's job to maintain it in a clean fashion. I'd like to see any of these people own a restaurant and have the health inspector come in. How very entertaining it would be to watch them try to explain that it's not their fault that the public made their bathroom dirty and they shouldn't have to keep it clean and maintained! In fact, I bet these people's homes are just as messy and nasty as the attitudes they've portrayed in their posts.

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HilIl
, US
Oct 25, 2017 12:53 pm EDT

DId you even read my letter. I was not vemenoug and angry at the manager. You complain about people jumping over me and yet you are doing the same thing.

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A
8:31 am EDT

KFC a cashier at kfc

Yesterday my husband and I went to kfc in wilkesboro around 230 to eat the buffet. Well the lady by the name of sandy took our order for 2 buffets which she said was $18.60 we paid with a $20 so oddly enough the lady goes to ask the manager for keys to get our change and then puts our $20 in her back pocket so when I ask for my receipt she tells us that the machine didn't print a receipt... I've worked in fast food and I believe what she done was not even ring our order up and just kept the money. I will not be visiting that location because I feel like the lady was intoxicated and stole our money as well as Kfc's money.

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Update by Autumnb
Oct 18, 2017 8:42 am EDT

That is stealing from the customers and the company.

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11:29 pm EDT
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KFC chicken little’s

I asked for extra mayo on my six chicken Little’s and they gave me crap it’s not fair to have to feed your kids this when you put in a specific order get all the way home after a long day at work order food and have to end up cooking anyway just plain rude and I go here all the time. And there across the street from a school there probably giving these kids crap and I don’t pay my money for crap I want my money back or my food PLEASE AND THANK YOU!

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pobarjenkins
Minneapolis, US
Oct 18, 2017 2:10 am EDT
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KFC is a fast food restaurant. Fast food restaurants are known for convenience and price. You can always check your food items before you leave to make sure your order is correct/satisfactory. Your pictures look on-par with regular fast food.

Also if you truly believe it is "crap, " don't purchase it or feed it to your children.

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S
12:58 pm EDT

KFC drive/through service

I drove to the window around 11:45 and the cashier asked fro my order and I gave it but no one ever said anything else. So I kept waiting to see if someone would ask for my order again or ask me to speak up, still no one responded or said anything and plus I was the only car at the window no one else was in drive-thru at the time. From that point I drove to the window and the manager on duty at the time said we couldn't hear you. Now remind you that know one ever said we cant hear you or asked me to repeat myself which means that you heard me but didn't say anything. She told me I needed to drive back around because she couldn't take any orders at the window even though no one was at the window.

So I got out and went in and order A fill up for $5.00.
Restaurant # G135462
Ticket# 4996
[protected]:55am
All she had to do was take my order. What happened to honesty, courtesy, respect, and integrity...

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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