KFC
reviews and complaints

The young man at the register was great! But the chicken I received was horrible. I ordered a breast meal and received a thigh that had zero meat in it...I mean zero. I never like to complain but in this instance I just had to. What a disappointment since I was in the drive through 20 minutes waiting in line after a very long day for what I was hoping a good dinner.

i live near this kfc and would love to do business with place but the service has been consistently bad for a long time and i know many people in our area feel the same way ! examples ---- no chicken ready do u want to wait ----we do not have any of that item ------ long waits at the speaker ------ if two cars in front of you that is definitely a long wait ! kfc runs promotions like georgia gold but they do not have any ready

March 29, 2017 time: 6:55pm, location, 149th street, bronx, ny 10451. I went in to get me a three piece chicken tender and the cashier was very rude. Telling me that I should get the entire meal when I told her that all I wanted was a just the tenders. When I tried to swipe my card through, nothing show up on the screen. Now, I'm looking at this and believe me, nothing registered. She said, yes after she did something on the cash register. Also, she tried to sell the coupon book to another customer. Since when did KFC start selling this. They are rude in this place. Chicken dried or too greasy. People outside begging. Please correct this

All I wanted was 8 pc chicken - I ordered extra crispy for $15.99
Clerk was confused (I did not want any sides - just chicken) he tried a few times to 'upsell' me - all I wanted was 8 pc extra crispy 'bucket' to go.
...I got charged 19.99 - - ? Got home - with a plastic 13 x 9 black container and lid - - it had about 1/2 inch of red 'gravy' hot sauce on bottom - looked like 'red grease'! - - it was red hot sauce perhaps used on your hot wings - it was all over my 8 pc chicken. I looked at receipt... and for each 2 pc of chicken, I was charge $1.00 extra... so total of $4.00 extra ? for sauce I did not order... it took a long time and line waiting. 3 people running around one at window one at counter - and one female cook. I took survey - and it would not 'process'... I have not been to a KFC for many years - and I doubt if I will 'ever' - - - ever return to this store at 6611 Sawmill, Dublin, OH or any other KFC location for that matter. I tried calling the store 3 times and it rang off the hook - no answer! My ticket no. #3540 for 3/28/17 6:15 p.m. Restaurant #W656084

I have visited the KFC on County Line Road in Ridgeland Ms twice on 3/27 /18 and 3/18 and were told there was no chicken or tenders ready and the wait time was 25 minutes. On both occasions this was around 9:25 or so and of course the store closes at 10:00pm. I never complain to restaurants because things happen and sometimes mistakes are made and corrected so there is no need. This situation however is different because the lobby is closed at 9:00 so there is only the drive through. I feel that if there is no chicken at closing time just close the restaurant. They had me to sit in line both times only to pull up to the window to say there is no chicken and the wait is 25 minutes. On both occasions the restaurant is empty and no more cars in the drive through at 9:30. I love KFC and was highly upset that this has happened twice lately. I work until 8:00 pm and wanted KFC to eat those nights. Is this a common occurrence for KFC and I need to eat at another restaurant or is it just this location that want to close before it closing time. I am very frustrated and wanted management to know of the situation. Thank you for your time.

Melissa Handy
[protected]
[protected]@yahoo.com

Hi
We have visited the KFC Restaurant in Hedge End Southampton several times and every time including tonight the restaurant has been filthy with waste all over the floor and tables, tonight there was liquid all over the floor from the moment of entering. I fully appreciate it is a fast food establishment but every where you go to eat should at least be clean, we had to use the hand wipes to clean the table before we ate which is wrong. We also witnessed a female staff member empty the rubbish bin, drag the bag through the restaurant leaking liquid, made no effort to clean up after her and then she went straight behind the counter and started serving food, she did not in any way clean her hands or anything before serving food. All the staff had hats on but no hair nets. All the staff were young adults which is not a problem but there did not appear to be any senior person in charge which showed as they were larking around behind the counter, even throwing a bargain bucket box to a customer hitting her in the face. Had we been from the food hygiene agency then I really think they could have closed the place down. This facility is definitely not a good advert for KFC, we have been to the one in Thorn Hill Southampton which is always clean and tidy so why can't the one in Hedge End?

I don't know what kind of people you've got running this restaurant if you can call it a restaurant. not only is it nasty as hell in there but service is terrible you have customers walking out the door because they can't get service. also if your lucky enough to get someone to come to the counter they tell you that they don't have that meal and that they upgrade to a more expensive meal when your standing there pointing at the menu showing them the meal. then they can't even tell the difference between crispy and original. or they will tell you that they don't have it. it was horrible we walked out along with other customers.

I went to the torrington kfc and omg what a huge mistake that was. Not only was i ignored by the gut that was taking orders but when someone else walked in that he knew he went right to attend to them and yet i had to wait even longer... But once someone did wait on me the manager there was very rude and starting making a scene yelling at me saying that i had to wait my turn.. But i dont need to go to a place where i pay there paychecks and be treated the way i was today. Aftet the visit i had today i will NOT ever go back to kfc period. This rude manager is ruining your name and making people not want to eat at your establishment so i want something to be done and fix the problem

The manager that work there is tereasa and her daughter shareka they having been making inappropriate comment to my boyfriend when I have been around and her daughter that also work there has been texting my boyfriend after hours and I find that inappropriate. Tereasa also comes to work smelling like alcohol she and her daughter is very rude when I come in and I don't feel comfortable going into kfc while they are working there. And she also uses profanity to her employees and she is so disrespectful to her employees as well and something needs to be done about it..

Date of incident: 3/19/17

I specifically asked for 2 fresh biscuits and I received very tough biscuits. I ordered crispy chicken and it was very dry. It seemed like this was left over chicken from a few nights ago especially when we requested it and they agreed. Nothing was fresh and hot from the kitchen. It was a very disappointing experience. We also paid cash and they did not hand us a receipt. Upon leaving, we did confirm the order but we couldn't confirm how fresh it was until we got home. By the time we got home and opened our food to eat, it was already close to midnight and the store closes at midnight.

They said rhey where out of almost every and i ask for just a $5 dollar box famous bowl and they said the didn't have the stuff to make it so i got a large mashed potatoes small corn and 2 chicken strips to make it and got charge more just to make it and the boy who took my order kept laughing that i did it that way and told him if yall didn't have the popcorn chicken the manger always cuts 2 or 1 chicken strip to.make it i never had a problem but the little boy said i dont care and launched about it and told me have a blessed day. So i payed 10 dollars to make it myself when i could have got 2 $5 famous bowls

At KFC On nut I ordered my meal and waited about 10 minutes for them to finally tell me they were out of burgers. They said it would be 30 minutes further to wait! Why couldn't they tell me this when I ordered? Really bad service. I worked in KFC myself and zinger burgers take a maximum of 10 minutes to cook. There was no burger option offered as an exchange. Also, the staff could not speak English well. A customer had to help me converse!

I ordered a twenty piece meal with grilled chicken and mashed potatoes and gravy with corn..I got coleslaw instead of corn and two pieces of original chicken and the rest was extra crispy that was not fresh..I never order extra crispy because I don't like it..I ride the bus so I didn't realize this until I got home and I have tried and tried to call but all lines I try are not in working order...my receipt number is3009&the date 03/15/17&the time was 8:16 pm..Daniel [protected]@6500 w.Charleston#230 las Vegas Nv 89146

I went to KFC in Eufaula to get a 12pc bucket of chicken and some sides that cum with it and my breasts was so dry and my biscuits was so dam hard and i was so dissatisfied with my order my chickens wasn't right they gave me the wrong sides and after i call them they told me sorry we close and hang up in my face much as i go there to get chicken i love KFC CHICKEN . Poor customers services there .

On 3/13/17 @ 4:27 PM from the #E720372 KFC located at 8036 Pacific Ave, Tacoma, Wash Phone #[protected] I purchased 2 "Fill up Box" chicken strip meals & 1 childes popcorn chicken meal with a side of macaroni & cheese. I have never in my life tasted such nasty food. The chicken strips were thin, like they had been rolled out with a rolling pin & tasted awful. The biscuit's were like hockey pucks. The food was so bad we fed it to the dog. We lost our appetites but decided to try the mashed potatoes. So awful we tried to give them to the dog who refused to eat them. Talked to Melissa the store manager who was very sweet & offered to replace the meals but that is not enough. Cooperate needs to know about the nasty food served at one of their restaurants. If you can't get good chicken at KFC where can you? I will try the replacement meal but if the same thing happens I am done with KFC. I do not believe this is the stores fault as much as it is KFC changing the way chicken strips are now made ie--pressed after cooking. Also, the chicken strips were so small they were about the size of 1/2 a potato wedge. Absolutely terrible experience at KFC.

I got a 12 piece bucket of chicken with sides for my son and grandsons last night. After getting home we found that the chicken (extra crispy) was overdone and dried and the biscuits were almost as hard as a rock. I was extremely disappointed. Below is the information with regard to my take out.

Restaurant #G135006
1170 42nd Avenue, East Moline, IL
Ticket #1309
March 11, 2017 at 4:30 pm

I have KFC as a treat as I do not eat out often and I usually do low carb.

Once again very disappointed and If it would have been just the biscuits I probably would have just let it go, but every piece of the chicken looked and tasted like it had been under the heat lamp or whatever you use for hours.

Date of Incident - 3/12/17
Approximately @ 1 pm I visited the KFC near my home resident.
4471 Fm 2181
Corinth, TX 76210
I ordered KFC Popcorn Nuggets Share for $10 and the round container I was given was only half full of chicken. I mentioned this to the Manager on Duty and she told me that they are not required to fill the container to the top and that there is an imaginary line inside the container that they shoot for. Well, if you are going try to sell me a 1/2 container of chicken nuggets, then I should only be charged $5.00 I come to this KFC location on a regular basis at least twice a week and order this same item. I have never ran across this issue before. I would say 90% of my orders the container is filled to the top with chicken nuggets and if they fall a little short they usually make the correction. This Manager on Duty made no attempt to rectify the issue and basically blew me off. I basically told the counter agent I wanted a refund which I was granted. The grave concern I have is: do I have to go through this mess every time I encounter this issue. It really makes me want to stop supporting this KFC with my hard earned money. Customer service should always come first and an all out effort should be exercised to try to achieve it.
I would like to request a Regional Manager or someone above the Manager pay grade step in and help resolve my complaint.

First. Once in my life. Then. Contacted jour compagnie earlier in my life. Warnings neglected still here. Now you people can still help. Now nitrition de eggs. Me to. My monney not still back. Chicken. Casei (that probiotc stuff) first. Ask the coolnessen. Scharlie sheen also there leader. I think. Da drogist maybe more. A drugstore in holland. My email. [protected]@live. Nl. Waiting word. Security code. Idealisme1. My other mail. ([protected]@outlook.com. Security code. Objectiefst1) the rest knows them to. Apprixiomately. Solgar aswel. The truth. Use a translater. A supercomputer exists there to. Meaby that thing will notice something never the less in the futere also then for the truth. Fbi already, etc, all that people here are nonsens. I don`t like them.in my sleep last night again (nr. Etc, bullying again. To much numbers already in case of bullying). A kind of doorbell I heard. (this at last: I hardly understand it). Last words. Bullying. Maybe there game. Chicken not. A nap helps. Said your site I saw yust net. My family also. Lyers. Still the first people the want to kill I think. You know to in case of finding the murders.in case of myself also. Somewhere. My life to short I think already. The perpatatos. Etc). The are to stupid. We don`t like stupid people. Rescued them. The first. Hiemstra. Bv. A raper maybe. The other family more. His father had a buthchery. Butchers still not. The people here. Women holles people. The dudes to. Very nerdy. Still. Investegate that. That guy. Very strange. His name. Arnold van `t riet. The son of that butcher then I think. The firts female holle women. A nerd.

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To much money. The want that. Older folks that make them pregnant. Trolls maybe. That film tremors. No chance against hate. They are to hatefull. My name is remko van den berg. My grandfathers uncle. Hielke van den berg I think more. He was a judge. The real one thought he was it. Wasn`t right.in his spare time he did that. At home also. The highest judge also a day also. A criminal court as a medical discpiplinary judge. He past away. 90 years old then. The 80 `s or so there then. I punished people to he said then.. At there homes. He walled up them. Very often I think not. The dutch people term where he worked. That folks also. He worked there. The strongest man a live.,. A tv show. The other translation. Daniel graig in that film. An egg thief not. A gallon of cheap oil. From shell more. Just still I think. Maybe through there taps.in a dessert. Run for your life. [censor] I thought. Don`t drink it. Death then. Here throug there cranes. Otherwise. Nitrate boms. Lucifer more. 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I want to cure myself. Takes time. Chicken not. Vegetarian. Very rare in case of poutlry also aswell. Eating thus that. The tast of it. Very nice. Fake stuff also. The soybeans way up. Like that to. Chicken soup. Healing powers has it. That to. Nice to. My mother not. A scandell women more I think. Knew something. Act strange. The rest. The planet away more earlier more or so. An example. Very rude. Make them bether. Docter love more I think I am.

By/ (buy this way).

Remko van den berg.

Home country. Netherlands. Wieringerwerf. Amsteldiep 3. 1771hw.

Heineken not. Amstel beer in my street adres. I don`t drink alcohol. A medicin aslo I think stil. Makes you calm. Maruana is better still I think. To expebsive also. Very rare I smoke that. It helps aswel. Better communication to through that thing. A injectable to. A joint commonly or so.

[protected]:30am Went to purchase a $5 Fill up Chicken Strip and they charged me $.50 per chicken strip! That is ridiculous amount of money for sauce and they only provide you with 2 thin pickle slices for 3 strips, Really? I am a lower middle class, I can't afford the extra $1.50. That sauce is good but not that good. There are so many other places I can take my business.

I was in KFC today (3/9/17). The store was dirty, and the service was terrible! yes, there was a wait and I was very patient until I got to the window and observe that the clerk had a very lazy disposition and nasty attitude. I placed my order that I was told would be 15 minutes wait time on wings it took 30/45 minutes. I was not offered complementary anything for my wait and I was still mistreated. I am a KFC fan! That's why I must complaint two let you know that this should not happen again. I patronize this location due to the convenience it has gone down. So, as much as I love KFC chicken I will inconvenience myself and patronize some other chicken restaurant. #verydissapointed