The academic advisors and financial aid department are not helping the students. I made several attempts to reach both, during my two years and they never respond. Then they make you jump through hoops on a deadline date and tell you it must be done or you can not keep going. (I did recently acquire an advisor that did try to help, only to be shot down) They do not communicate with other departments, (academic advising, degree planning, etc...) the needed requirements in each program to ensure the students will graduates on time. They utilize natural disasters against the students to get more money out of them. They delay your graduation, they do not help the student comply with financial aid requirements to help the student succeed. Their mission statement is false advertisement.
I sincerely believe they do their best to prevent the student from completeing any program on time and will intentionally cost the student as much, out of pocket or more student loans, as possible. They dangle your degree in front of you keeping you throwing out more money to finish, but you won't get there until they are through milking everything out of the student mentally and financially or until the student gives up and has no degree and obligations to student loans.