I worked for them for about three months. I was fired because I did not meet my sales quotas. As an Admissions Advisor you are required to sell a certin number of people on enrolling at Kaplan. I began classes in a MS program, but dropped the class due to the quality of the program. I attended less than two weeks. When I withdrew, I was told by financial aid that my account was clear. Now, after a couple of months they are calling me daily asking for 100.00. I received one statement that had no description of the charge. One caller told me it was an administrative charge, but could not give me any details. I have told them, the last four times they have called, not to call me again. When I receive a statement with a legit. charge description I would contact them.
7/9/10 @ 8:44 am, 7/8/10 early evening. The first three calls were not logged by me, but they record everything.
I have been attending Kaplan University since 2008 I will graduate in hopefuly 9 months. They continue to say I owe money from past tuition years, how? This is a good question!! I have now paid them just over 700 dollars in the past couple months and they are trying to say I did not pay the full amount!!! They are calling me constantly harassing me, changing their story around!! I have sent them proof of the money I have paid and they still are calling me!!! My financial aid is supposed to cover my schooling so I don't know where they get off harassing a disabled mother who is trying the best she can to make a life for her son who has problems himsel[censored] I am finding any and all places to go for help with this situation and any and all places to go to file complaints!!! I hope when people think of going to Kaplan they see all that so many of us have gone through and RUN FAST!!! This is a terrible school and I am so disgusted I feel they owe us all our money back ALL our money!!! They should be paying off our student loans!!
Do not got to Kaplan University. They will give you the run around and just take your money. Even when you are no longer going to school there, they will still bill your credit card. When you try to ask them about the situation, they will send you to someone else who skirts around the problem. Then they talk to you like your an idiot. I have called them every month for 3 months trying to get my money back for classes I never took. All I get is a rude person who pretty much tells you to f off. Do yourself a favor, don't even click on their ads.
Kaplan university is holding my student stipend hostage they refuse to post it to my account and they refuse...
Ok so this is it, Kaplan is obviously a school where the students are being held accountable for the wrong doings of their school. Its time we as the students fight back. And im calling on you, we are going to go on different nation wide programs, i have a lawyer that i am in close contact with observing how this school conducts "business". We have even recorded conversations, and boy these guys are bad "I understand it was the error of kaplan universities department but like any business where you are over paid (3 times in one award year)being a good Samaritan you should pay" WHAT? its ok, i have it all recorded, different documents stating different prices for different reasons. If you have any documents or anything that you can find gather it. Im on a mission to finish my education and get whats rightfully mines. With this being said we are going at Kaplan top speed and we need your help in doing so. Email me with your story. These emails of stories will only be shared with government agencies in means of addressing our complaints and finishing our education. Also let me know where you are from and an email you can be reached, whether or not you will be willing to appear on shows like Oprah Winfrey, Live News broadcasting channels as well as to have your story shared with others via newspaper mail and blog. thank you. Its time to make Kaplan Pay.
Kaplan university is terrible,
Instructors do not answer emails with questions regarding projects, seminars, explanations.. Anything during the whole term.
Customer service are terrible!, academic advising department treat with zero respect, make fun of you on the phone, and with "sarcastic comments".
I wam in the middle of a class... Trying to drop kaplan but once y ou there... You are stuck in this terrible institution.!!! All I got out of kaplan is bills, no degree just the bigest mistake I ever made.
Kapaln should be out of business, they want your money and could care less if you get a degree.
Kaplan University has the worst Financial Aid Dept. They have held left over money from my student loans and...
Currently I just finish a course in Computer Literacy and have been given a grade that is not fair. I am a student of Kaplan University High School, and have been having some problem with the schools staff. The school staff always wants to place the blame on me for their short comings.
The first problem arose when I was unable to fully access the Computer Lit course, I could see the assignments but not the projects. I asked for help with this problem via email in early October 2009, and did not recieve any response until late December 2009, and then was given the run around and treated very badly if I must say so myself. Anyway figured out the problem was with the way part of the course was coded and a student had to tell the schools tech support that, in order from them to finally give me a reasonable response to my complaint. Also, that my wireless USB modem was not supported for the type of coding for that part of the class. So, I was given two other classes but was going to receive a incomplete for the class. I felt as if I had been stabbed and I was under contract what was I going to do. I called the academic advisor and requested to finish the class since I had spent over $100.00 to upgrade to a wireless router so I will not have to run into a problem like that again, especially when I am the one to be penalized for it. I was able to get the class extended but was being told and mind you very rudely and crafty that an additional $50.00 would have to be paid in order to do the extention. Do you feel their is a problem here or is it just me that feels I am being scammed? I said heck no not paying an additional $50.00 and besides the whole course is almost $3, 000.00 @$89.95 a month and they want to scam me because of their program problems. I don't remember seeing that disclosure information in my contractual agreement.
Anyway got the extention at no charge but I had a very strange feeling these academic staff members were going to come up with something else, and they did. Now they want to mess with my grade by giving me INC because the teacher is saying she can't open parts of my assignments. Mind you I am not having that problem, nor my son, nor the tutor, nor the other teacher that teachers Computer Literacy. So I say no way will I except a lower grade because now they have a teacher whom is bias and quite frankley to me dishonest. But of course this is all my fault and I am not giving up until I get the grade I worked so hard for. I see what other students are talking about when they say things like this school scams students, with unfair academic practices. But I will not take this one laying down and if anyone out there has had or is having the same experience with Kaplan University, please let me know. Because you should not be taken advantage of either.
I do not know exactly what is going on here with these financial problems, but I wanted to put in my two...
Run away - they dont really care!!!
I am a single mother who is trying to better herself through education to provide a better life for herself and her daughter. After learning about the benefits of online courses and believing that this was the answer to my dreams of wanting a chance at a better career I started the enrollment process with kaplan university in early september/october of this year. My hopes and dreams of completing my degree at kaplan university were quite grand when I first started the enrollment process with ms. Jacquelyn. I informed ms. Murphy that I had applied for financial aid and received notification that I was eligible for the pell grant in the amount of $5350. Ms. Jacquelyn informed me that I would be able to complete my bachelor's degree online and that the pell grant that had been awarded would be enough to pay for tuition, books, and fees. I was told that the sallie mae loan was only needed as a precaution and would not at all be used to pay for anything and that it was common practice and procedure to open a loan with them in any case. However to my surprise I have learned that this was not at all true and it seems that I have been blatantly lied to and misled.
Admissions representative, ms. Jacquelyn spoke with me and my mother at length on several different occasions in regards to my enrollment with kaplan assuring us both that I could earn my degree with ease and affordability she also informed me as well as my mother that classes were $350 per class with a $100 technology fee. Books would be covered by a book grant awarded from the school. She stated numerous times that the cost of attending kaplan would be completely covered by the pell grant and that there was no need for the sallie mae loan. Ms. Jacquelyn stated that the sallie mae loan would only be opened due to common practice and procedure and because of the monies that I had been awarded from the pell grant that there would be no need to utilize the loan that was opened. Ms. Jacquelyn spoke with me and my mother numerous times about these things each time stating the same exact thing over and over. She contacted me so many times through use of my cell phone that my cell phone bill was ran up to an exorbitant amount and if needed I have proof of these calls per my bills. It got to the point that I had to finally turn my cell phone off and not take her calls, and I had to repeatedly ask her to contact me using my home phone number. She had no issue talking to me after 7pm central standard time. However, once I was finally enrolled in courses at kaplan I did not hear from her again and when I did try to contact someone I could never make contact or get an answer. This is when I realized that I was just an enrollment number /quota for her, and she got me. At this point it seemed that I was starting to get the run around especially when those that I was able to talk to were not able to assist me. I spoke with nicole from financial aid as well as dafnie from academic advising who stated to me numerous times that there was no one else that could help me, that supervisors were not available, and that there was nothing that they could do for me, I was constantly told that someone would be in contact and to expect a phone call. I am a stay at home mom now and i’ve not left the home for more than 2 or 3 days during the last couple of months, and have been here to take phone calls/communication. Even when I request to know who the dean of students was they avoided the question, and would refuse to give me an outright answer. They stated that they did not even know who the dean of students was and just today it took (Ms. Dafnie) over an hour to research and find out the name of the dean of students as well as their email address. She refused to give me their phone extension or connect me directly. Both ms. Nicole and ms. Dafnie stated that they did not know this information. All that ms. Dafnie wanted to do over and over was offer help, but no help was given and at one point she even brought up my child and tried to say that I was doing this because I did not have time for school because I am a new mom, which is completely incorrect and she was drawing straws. It was my understanding from the advertisements and from kaplan’s representatives that kaplan’s goal is to offer degree programs to students who have other responsibilities such as children, full time jobs, and other outside distractions. I felt as if I was being discriminated in her statement about my being a single mother and not having the time to complete my degree. Also, I felt like I was being passed off from person to person and that the issues and concerns that I had were not being addressed. Even when speaking to these individuals I felt like they were very rude to me and did not care at all about my feelings. It seemed to me that these individuals did not want to see my concerns addressed at all and just wanted me to go away. I was constantly lied to having been told that I would receive phone calls, emails, and communications which I have not received. At one point in time I was informed by ms. Dafnie that her supervisor ms. Natasha would be able to speak with me and the next second I was told that ms. Natasha was busy doing other things and did not have the time for me. I wanted to bring to your attention to the fact that three weeks ago text books arrived at my home for two courses that I did not enroll in, ms. Dafnie took the liberty and enrolled me in these two course with our my acknowledgment. I was told during the enrollment process that I could enroll in course at anytime and that I would be the one to choose which courses to take from me degree evaluation. No one ever told me that my academic advisor would be the one to choose my next course enrollment or that I would have to file for a leave of absence which I was informed of after enrolling for the first semester. This upsets me tremendously I feel like I am having these courses shoved down my throat, and I don’t have any say in the matter. At this point I want to withdraw from kaplan and with a full refund.
After trying to get in touch with someone who could assist me with no avail I have filed a grievance with kaplan university’s compliance department and was informed that my case would be resolved by today. However since filing my grievance I have been harassed each day with a phone call from kaplan asking if I will make a payment towards a $1, 302 balance that I apparently now owe. I have had to inform those that are contacting me about the grievance because they are not at all aware of it. I am surprised to find this out due to the fact that kaplan is supposed to be researching out my complaint. After receiving a phone call today about the balance that is due I took the initiative to contact kaplan’s compliance department’s representative, shaunda who had been the counselor that was overtaking my case. All she could tell me was that my case had not been resolved yet. She did not apologize for not contacting me herself or not having an answer to my claims. She did not even seem to care. I have tried to contact her before today about the books that were sent to me. I had been informed by ms. Dafnie that a shipping label would be included in the package that was sent to me, however no return shipping label was sent along with the books and I had to contact her again about the books. She informed me that a return shipping label would be sent to me. It has been three weeks and no return shipping label has been sent to me. I have contacted ms. Shaunda about this and she also told me that a return shipping label will be sent. I have as yet to receive it and I am very worried that they are going to charge me further for these books that I did not sign up to receive. Ms. Shaunda informed her manager of my complaints today and after speaking with her manager about my complaints ms. Shaunda informed me that kaplan would reaward me $1, 339 covering the $1, 302 that I owe. However they will not honor what I was informed of in the beginning by ms. Jacquelyn. Up until three weeks ago I had been informed that classes were only $350 per class with a $100 technology fee. Now I have learned otherwise. I feel that kaplan should at least honor what was presented to me in the beginning or refund me my total tuition and other costs.
I am hoping that this can be dealt with soon and that a resolve can me made. I want to retain my relationship with kaplan as positive as it can be, but at this time I will be looking for another school to attend. I really wish that kaplan’s representatives were upfront and honest with me and my family. This could have been a great program for me.
Kaplan is a Fraud!!! I have received student loans and grants and they are trying to make me pay out of pocket. The bad things is the first amount of out of pocket expense was $300, after 2 weeks it is up to $1222. I received an email form my student loan lender saying that a Stafford loan I applied was approved for $2000, which would mean I owe nothing and they would owe me. Well as of today Kaplan has cancelled that loan and the only way I can get it if Kaplan lets the lender know yes she needs this loan, but of course I get nobody to call, email, or respond to my request.
To anyone who is considering Kaplan University be aware that they are all frauds.
I am a former student of Nebraska college of Business in Omaha ne. Kaplan University took over the college a few years ago and moved to a new location. I planned on finishing my associate degree this year and went to get copies of my Transcripts at the Omaha campus of Kaplan. I was told my folder was missplaced and to come back. Well they never found it and avoided trying to tell me it was lost. Kaplan lost my college transcripts and don't seem to give a rats as that they are gone! I can't finish college without them, I guess I'll have to sue for my tuition monies because if I don't not a *** thing will happen.
After receiving several collection calls regarding to my balance with Kaplan University I have contacted my Students Account Representative several times questioning on how I can setup a payment plan with the university. After receiving no response from Mauricio Chacon, Student Accounts directly regarding to the issue of owing the school a current sum of $1, 190.00, I was advised to apply for further student loans and grants. After trying to contact with the general student accounts customer service department of trying to setup a payment option I was only given the option to speak with Mr Chacon to which the University has given me zero assistance with this issue. My last communication with Mr Chacon, cc: Teresa Benson, Academic Adviser was Friday evening, November 6, 2009 at 6:36pm Pacific time stating that I am disappointed with Kaplan and wish to withdrawal from the school. Furthermore, on Sunday, November 8, 2009 at 7:47pm I received a call from Kaplan University trying to collect a debt, to which I advised the representative, no name was given from the caller that collections calls cannot be made after 9:00pm and on Sunday and this call will be reported and this is going against the Fair Credit Reporting Act enforced by the Federal Trade Commission. The caller disconnected the call.
Hello, My name is Jannie Turner, I am writing to see if some one can help me. I earned my Associates Degree...
Students that are thinking about enrolling BEWARE!!!, They are liars and cheats and will ruin your chance of an education, your credit and you will pay dearly to get your transcripts back. They do not have educated people in Financial Aid. And when you figure their scam out they will not return emails or phone calls.
I was almost done with my Bachelor's in Criminal Justice when they locked me out of classes and told me I owed them $9, 000.00, I was horrified. What about my Pell Grants and loans? No one could answer that question except Financial Aid. They would not even return a call to my advisor. In the end I have lost. They reported me to a collection agency which is now on my credit and will not give up my transcripts. I now have to, along with other Kaplan Students hire an attorney to clear this up.
We need to join forces and file a Class Action Lawsuit. They are using our money for T.V. ad's to get more innocent victims.
I enrolled in Kaplan on May, 28, 2009, started my class on June, 10, 2009. I have a B+, above average and 3.30 GPA. I know that I suppose to receive a disbusement every term as long as my grades are above a C average. Well any way every time it is time for my stipend to be sent out they seem to have a problem with my vertification. Since may it has been har d to talk to my finanical advisor and the only time she get in touch is when I call and complain. I think this school is one of the most unprofessional school I ever encounter.
I am a graduate of Kaplan College in Las Vegas I graduated with high honors in Medical Assisting and other than the school is the worst colleges ever, the last few months I have been dealing with career services to help me find a job for finaical reasons I had cancel an interview because it was about an hour away from my house and I have hardly any gas in my tank. One of the career serivce reps came to my house unannouned and proceeded to tell my how rude and disresectful I am that I am ruining Kaplan's "reputation" and she was going to take me off the schools "top 5" amung other things. She instulted me and embarressed me to no end! I payed $13, 000 to attend this school and I dont deserve to be treated like I am in elementry school! They can't give to craps about the students all the care about is themselves and their damn reputation. For people who are thinking of attending this school or any other Kaplan DO NOT WAIST YOUR MONEY! You will be treated like a child and you will be disrespected no matter how good of a student you are. I know a few staff members who quit because they couldn't take the abuse any further. I will not continue my education there anymore and I am encouraging everyone else not to!
I enrolled with Kaplan this summer, everything seemed fine but for the past two weeks I have been trying to get some answers in regards to finacial aid and covering my personal expenses. Well as you people know I got the blow off kiss, not once did anyone return e-mail, calls, or the persons I called keep sending me to someone else or not I direct answer to my inquiry. In fact they just stopped and/or ingnored me all together. Well, I know from personal experience having attended college before that if I stop attending they can not use my financial aid if it is before the halfway mark. Since they choose to treat me like a priah and because of all of these complaints I have dropped and I feel some gratification because they will not get any more from me, ha, ha. Do not let this happen to you, what a disappointment.
Ok, well when i first started Kaplan i was fresh out of high school and went straight into into college. My mom had started going there when it was called hamilton so I thought it would be a decent school. Not only did they scam my mom out of money but all of her friends and even me. Well i dropped out and should have had pretty much a free ride from what i was told. Come to find out that wasn't the case. Well i re-enrolled here recently to do online because i don't have the time to do on the ground campus classes, i did have a complete free ride but have been treated very poorly, not only have they not kept me informed of what i needed to do, nor when my classes start, they had me 2 weeks behind on almost all my classe sbecause they didn't even keep me registered for my classes. Not only will i not finish my schooling with them, the 10 friends i had interested now want nothing to do with the college, they are finding other colleges. I really do hope this college gets caught with the finacial fraud, not only do they make it very obvious of what they are doing but alot of people are figuring it out and its only a matter of time before the students come back on them, not only will they be shut down but they will have to pay twice the amount of what they scammed us out on. Hope their ready.
I was a Financial Aid Officer and military specialist for 5 years at Kaplan. I was rescently released from my posistion when i brough to My directors attention the fraud that our department was doing against military personel and veterans. How they certify and package students are not within the guidelines of the VA. They forge documents to clear the federal audits done once a year by the VA. For my first 3 years, they were clean and did verything according to the book. But once they were aware that this was a cash cow for there school, they pushed the enrollment of Vets and military service members, not telling them in detail how to activate there benefits properly, or the turn around time for it to be sent to them. In other words they pushed students to start school knowing id would not be available for at least 60 days, putting the student in debt with the University Causing harrassing phone calls and stress to the student. They also activated multiple benefits illegally. It is illegal to access 2 government aids at the same time. So Gi Bill and TA activated jointly is illegal. this is just 1 of the many things the school does for more money. In order to stay in the legal guidelines of 90/10, they show reprts of TA and Gi Bill, 1607, and 1606. But what is not shown in the reports is that they still activate the students title 4 funding and recieve there TA and the student pockets the GI. So they are not within the 90/10 rule. AGAIN ILLEGAL!! If anybody is trying to post an investigation against kaplan, I can be reached at [protected]@yahoo.com and we can go from there. This is just the tip of the iceberge when it comes to there illegal practices. It is time they pay for there actions. I served in the Air Force and to see my brothers and sisters being used to keep there doors open really ticks me off. Lets make them pay for it.