I have sent out a Educational Expense Application back in 07/08/08. Everyday I try to talk to my financial aid officer about why I haven't gotten a dispersment after my books and tuition is payed and she keeps telling me that the Home Office has to approve it and now the date is 11/04/08. It has been two terms and I still have not recieved anything and they keep telling me the same thing over and over. They keep telling me that it will take a week or two to go through and when I do call after a couple of weeks still the same exuse. I am so fed up with it. I am battling cancer, I am a single mom and I'm going to this school. They don't care about us, and who is to say that when they tell us that they are doing everything that they can they really are. I'm not there to hold their hand and make sure they are dong their job. I'm tired of being screwd and I'm still at the bottom of the hole with them. I wish some one out there can help me with this problem. I can't work because of my cancer so what am I suppose to do about my school supply's. Isn't that what the pell grant is for? I hope to God that someone will do something about the mess they are causing in innocent peoples lives.
Kaplan College was a waste of money, I was enrolled there in Bakersfield ca, in the criminal justice program...
Education? Posted: 2008-09-18 by ripped off and regretful Company information: Kaplan u./omaha Omaha...
Within 24 hours of an online look see at distant programs I was contacted by Claudia from Kaplan. Having read many of the complaints regarding their high pressure sales many other people have had the same experience I had. When I told Claudia I wanted to think about the course the sale began. I admit I had previously held academia to a high standard and did not suspect the literal 'bum's rush' from what claims to be a school of higher education. Looking back, I cannot believe I was so gullible! Claudia was in such a rush and pushed until she got my credit card to put down a deposit. She literally lied about so many things, I don't know where to begin. At any rate, within days my life came completely apart and this got shoved on the back burner.
I will say if the academic advisory team was an ounce as attentive as the collections team, I would have had a great many questions answered. Most recently, Ms. E contacted me offering a deal provided they could access my checking account monthly, if not I would go to collections, which is apparently more unprofessional and aggressive than their 'business team'. They claim to be concerned with your education, make no mistake THEY ARE ALL ABOUT MONEY, GETTING MONEY, KEEPING MONEY AND DESTROYING ANYONE WHO COMES BETWEEN THEM AND MONEY!
I will say the 'business office is ruthless. I received up to five calls on my cell in fifteen minute periods. I cannot wait to see how abusive and horrible the collections folks are. I, like many people who have complained have been completely demoralized by the system at Kaplan. When I had mentioned the advisory person (who contacted me one time) she had the gall to state that they have thousands of students and could not be expected to take care of all of them. Isn't that what they advertise?
Lies, lies, lies, money, money, money! They are all about profit with no concern for the student. Ms. E. also had the nerve to tell me they do not have a sales team, they do not have monthly sales quota's, their sales people are master's level, and they never take advantage of anyone. I did not take a single minute of class and asked her if that was really worth $3, 000. and she said 'well, you did sign a contract and there is a lesson in this for you". Could they be more callous or patronizing? The only lesson I sadly learned was academia (Kaplan) is as greedy and corrupt as corporate America and that is the most tragic thing possible. Stay away from these vultures!!!
Oh, by the way, When I asked for accounting for Claudia's behavior and to review the phone tapes (they do tape their calls, I suggest you tape yours), I was told she no longer worked there and they weren't taping that call. Ms. E. did add that whatever tactic was used I did sign a contract and they have many lawyers willing to sue. Run away!!!
I would like to start off by saying I was into my third term at Kaplan University and decided to withdraw due to the schools incompetent, tenacious and corrupt Financial Aid and Student Accounts Department only to have it go from bad to worse.
I thought trying to deal with Kaplan’s Financial Aid and Student Accounts Department was a nightmare, but after withdrawing it only got worse. This so called University has no integrity, and is one of the most tenacious predators I have ever encountered when it comes to dealing with a school or business.
I had nothing hassles when ever tried ever get in touch with anyone from this so called FA dept. I could never get in touch with my own FA advisor no matter when I tried to reach her. I would call and leave voice mail messages, send email after email and FA would never return my messages, or answer any of my questions that I had.
When I first enrolled at Kaplan, my Academic advisor assured me that all the courses would transfer and I did not have anything to worry about, but after checking into several other Universities I found out that was a bunch B.S., not to mention that they are supposed to be an accredited University, what that really means is they are an accredited school of higher learning, not an accredited University, a big difference.
It was disappointing to find out that a good majority of the credits and courses that I would earn from Kaplan would not transfer over to some of the other Universities I wanted to attend. Most of the 5 credit courses that would transfer over were only worth about 3 credits to most other Universities.
I also realized that I would be going into an incredible amount of debt for courses and credits that would not transfer. At a cost of $320.00 per credit hour, and considering that most of the courses are set at 5 credits each, that ads up to $1600.00 per course. Since it takes a total of160 credits to earn a bachelor degree at Kaplan, that would be a total cost of $51, 200.00, and that’s if the tuition would have stayed the same, which by the way it increased to $340.00 a credit hour. Even with the combination of the Stafford Loans, and Pell-Grants that wouldn’t even cover the total cost of the full tuition.
Almost from the very beginning I started having trouble with the Financial Aid department at Kaplan. I explained to them from the very start that I was living on disability Income and could not afford any out of pocket expenses. I was assured that I would not have to worry about that because of my income, and they told me that it would all be picked up through my Stafford loans, and Federal Pell Grants.
Of course I found that was a big misrepresentation once I started receiving bills for past due tuition. That was when I tried repeatedly to have it resolved with FA and ended up with many different stories as why I now have an out-of-pocket expense that I was originally assured that I would not have in the first place.
When I originally got walked through Kaplan’s financial wizard by my Admissions Advisor it showed that I would not have any out of pocket expenses, but soon after starting my first term I started getting bills for unpaid tuition. That’s when I started confronting financial aid about it.
When I was able to finally reach my FA advisor she told me it was because my EFC rating changed. I asked her how my EFC could change when my income did not change. She tried to say I went into FAFSA and changed it. I told her that was a
bunch of B.S., so I called FAFSA and found out that that Kaplan went in there and changed my EFC from a 0 to 1873 rating which lead to a out of pocket expanse that I was not prepared to pay.
Once again they assured me not to worry because it would get picked up into the following year’s financial aid distribution. I found out that was a crock of B.S. also once I started to get harassed for more money. Now their excuse this time was my grants and loans for the new FA aid year did not cover the full cost of the tuition which once again was a different story that I was originally lead to believe.
I have a friend who enrolled at Kaplan around the same time I did, and she was going through almost the identical same situation I was, and she even had a different Financial Aid officer than I did. The longer I attended Kaplan the more screwed up, disorganized, deceptive, manipulative and greedy I found out Kaplan was. Once I decided to withdraw it took Kaplan about a month to figure out what my final bill would be.
They then wanted me to take this withdraw exit test and said it was required by the lending institution who was holding my loans. The website they gave me I could not even use because I got all kinds of security warnings about the sites security certificates. My Internet Explorer warned me not to leave any identifiable information at the site, which is what you had to do to complete the test.
I constantly called and wrote about this situation that I experienced to see what I could do about or what they suggested I should do, and nobody from their Student Accounts dept. would even get back with me on it. So I contacted the bank who is holding my loans and they said there was nothing they could do until the school notified them that I withdrew. Kaplan never even bothered let the Bank know that I withdrew from school, so I was still left in limbo on that too.
So to my dismay I ended up receiving a final bill in the mail on 08/05/08, even though I did not take the exit test that was supposed to be required to take by The Higher Education Foundation. In only three days after receiving the final withdraw calculation or final bill, I then received a late notice. I don’t know about you, but that’s the quickest late notice I have ever received, in only three days.
I never even received a notice in my hard mail or snail mail, it was through the e-mail. I then started getting phone calls on a daily basis. I contacted student accounts about it, and told them I would pay the full amount next month. I have since received phone calls three times a day on both my land-line and cell phone to the point it has become pure harassment.
It has only been a little over a week since receiving that final withdraw calculation from Kaplan and they have called over 23 times now, because I have kept records of every time they have called. I even wrote and called them back several times and said I would report them to the Higher Education Foundation, The Attorney General and the FCC for phone harassment. Can you believe they even have called twice today?
I can’t believe with all the complaints filed at Rip-Off and other places online that I have read about, along with some of class action law-suites that have been filed against Kaplan University, they are still taking advantage of so many people.
This bogus school has managed to destroy the hopes and dreams of many individuals wanting to improve the quality of their lives, only to have that dream shattered by such a greedy, ruthless organization called a University that’s just nothing more than a front for dishonest, shady and manipulative practices for their own financial gain.
I stand behind and would like to join forces with anyone that would like to get a class-action law-suit against this so called University. Kaplan University needs to be shut-down so they don’t continue to wrecking the lives of hard working individuals with the hopes of improving the quality of their lives. There are a lot of people out there whose lives are totally turned upside down by this kind of ruthlessness.
As a pharmacy student that has just completed her education, I was looking for a study aid for the NAPLEX...
I am currently a student at Kaplan college in Arizona. I am in the respiratory therapy program and I am half way through the program. During my first clinical rotation at a local hospital, I was sexually harassed by a fellow student. I also witnessed him acting inappropriately with a patient and an employee at the hospital. I notified my teacher and I was moved to a different hospital. The school tried to keep it a secret but somehow the hospital found out and dismissed the student. The school put him in a different hospital so he could finish his hours. In the meantime, he called the Dean of the school whom which he has had a friendship with. He told her his side of the story and she believed him, at least I am assuming since she has not returned any of my phone calls or emails and that he is still in class with me. I have emails from this student which I have dropped off at the school. I feel like I am being ignored and that the school is trying to hide this situation. I pay a lot of money to go to this school and I am forced to be in the same classroom with this student whom I feel unsafe and uncomfortable to be around. I recently had to switch to the day program and cut down my hours at work to do so, just so I can be in a safe classroom. I had to change a lot of things in my life and he hasn't had to change anything. As far as I am concerned he should have been kicked out of the program but because he is friends with the Dean, this did not happen. Everyone keeps telling me to get a lawyer, its just sad that the school hasn't handle this in a professional way.
I became a student at Kaplan sometime in the middle of August 2007. I have taken four classes before I...
I have been enrolled at Kaplan University as a cash pay student. I have no scholarships and no financial aid. I make cash payments and they record them. Yet the accounting department has created two accounts for me that doubled my tuition cost by almost $30, 000. I have contacted the financial office many times to have this issue resolved. According to the financial office assistants I owe no money but I keep receiving bills. Also my online balance reflects a staggering amount with payments due yet according to the finance office I owe nothing. Since my situation seems simple enough but the financial office still manages to make mistakes with my account I decided that I was not getting my money's worth so I decided to drop out of school. I called to let an academic advisor know that I wish to withdraw. He informed me that I need to talk to my own academic advisor, S. C., who I was never able to get a hold of for unknown reasons.
I set up an appointment to talk to Ms. C. on Friday after 6:00 pm Central Time. I spent the whole evening waiting for the phone call and no one has gotten back to me. Ms. C. called me next week around Wednesday with no apologies or explanations as to why my appointment was not kept. She also sent me an email letting me know who I have to contact in order to withdraw from this school. I have followed her directions precisely and let her know that all the steps were completed. She then informed me that I had to do an exit interview with a senior advisor and set up an appointment on Monday at 6:00 pm Central Time. This appointment was never kept.
I contacted Ms. C. again and informed her that I was getting very frustrated and she did apologize and promised to get back to me. That was the last time I spoke with her. I called again last week and was informed that Ms. C. was not available to take the call but I should make an appointment with her. I made a third appointment on Friday at 3:00 pm and informed the person setting up the appointment that I would be at work. I gave specific instructions that I needed to be contacted at my job and left a phone number. Ms. C. called me at home and left a message even though I made sure to leave my work number. She also had my cell that she could call and would have been able to reach me. I have sent her an email that I was very frustrated and disappointed with the way I am being treated.
Thought this ordeal I kept informing Ms. C. that I planned to finish the current term since I paid almost $2000.00 for it. I have copies of all the emails including the one informing her in writing that I planned to finish this term. I have not heard from Ms. C. so I called the academic advisor and spoke with another person letting her know of the trouble so far. She has been very helpful and I informed her that I planned to finish this term since I already paid for it and was half way through earning 100% in class so far.
Today I tried to log into my class since I have an assignment due this week to work on it but found out that my account has been blocked. I called academic advising and talked to a lady who informed me that I was dropped from the class and that I need to contact my academic advisor, Ms. C., to be reinstated, who is not here on the weekends. So I have been charged almost $2000.00 for a class that I was forced out of for no reason but someone's incompetence and now I cannot get a hold of anyone who could help me access my class. No one is willing to help me and I cannot get a hold of Ms. C. either. I am told that I need to set up an appointment with her but according to my previous experience she is not likely to keep this appointment.
I have copies of all the email correspondences.
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