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3.1 140 Reviews

Kaplan University Complaints Summary

74 Resolved
66 Unresolved
Our verdict: While Kaplan University has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Kaplan University - academic advisor position

Be ware...if you get a call from Kaplan saying there Looking to hire academic advisors, training Starting in March they are really looking for Individuals who don't care about education And just looking to get anyone enrolled to keep Their pockets happy, meaning more money For them!!! This university is a complete scam And I'm posting this to let...

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Kaplan University fraud and scam

I was about to enroll @ this University because it sounded very interesting the way that they are conducting business, very professional on the phone and convincing. Until I got to the Financial aid and loans documents. It is a truly RIPOFF. $353 per credit and in order for you to get a degree not only had you had run off of all your Financial aid, but they have gotten you into a huge debt of $40, 000 that projected with interest you would end up paying a total of some $83, 000. I am glad I read your comments. I have called the University back to cancel the loan & financial aid requested and for them to refund my $45.00 enrollment fee. It seems that everyone depend on only one person the Admissions Advisor who needs to call me back to undo everything we have done so far.

Thanks guys. If am not refund the $45.00 at least I have learned a good lesson and you can be proud of your input because you made e a one less victim.

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Lindaandemmie Grace
, US
Jul 22, 2016 10:22 am EDT

i have been with Kaplan for 3 years because i change my major. i was told by the faculty at kaplan that my funds will run out at the end of my term. Now they are claiming that i owe the $253, because my funds will cover this balance. My financial aid is being jerked around due to some documents that i need to feel out and fax back to them. I did that and then they claim that they are the wrong forms, so now i have to refax to them more forms. in the mean time my aid is not being delivered to my account until this is completed. At $371 per credit they are making too much money off of me and my aid and student loans. i will not be getting my bachelors degree with them. I will have to drop out and continue else where. i think that kaplan is a scam and needs to be dealt with and we all need to get our money back from them. I am in debt $60, 000 in student loans and i have nothing to show for it. I asked kaplan if i could get some type of certificate and they say "no". so now i am in debt and nothing to show for it, i could have bought a house and a car.

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Susan Cox
Mishawaka, US
May 10, 2011 5:20 pm EDT

Kaplan which has many, complaints listed already, has qustionable financial aid policies. Stipends are promised to be dispersed on a certain date and fail to be. They hold back stipends for weeks past the date that they list on the student's account. There needs to be some kind of class action put on them for their handling of student finances.

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toohonest
Biddeford, US
Feb 01, 2011 9:02 pm EST
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I have paid off a balance with Kaplan and all of a sudden, I am being harassed for more money and threat of collection agencies. I have proof that Ihave a ZERO balance... however Kaplan is deaf and they cannot explain what the additional charges are for. How can I stop this corrupt university from ruining my credit.

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homeless, ny
Warsaw, US
Nov 16, 2010 7:36 pm EST
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Beware Students----I was just informed that i have to start taking 3 classes at kaplan because i dont have enough hours in at kaplan and that I have to pay an extra $800. I am homeless and working in new york and am having a hard time in keeping up with the extra scams kaplan is putting on me.. It is worth finding a new and non corrupt university to attend

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Angela M Smith
North Lauderdale, US
Dec 08, 2009 4:57 am EST

I made a depoist for school and changed mind because i did not want 2 student loans hang over my head. I found another school where I would not have to come out of my pocket. I explain this to the advisor and he waited 2 weeks to withdraw me for classes now i am unable to receive my depoist back corporation will not approve my money to return to me. It has been 30 days since I was withdrawn from school

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Tara Berry
Cedar Rapids , US
Nov 14, 2009 1:22 pm EST

I went to Kaplan planning completeing the MA program & thinking it was a great school with very nice staff..Shew I was wrong...I went in there on 11.13.09 and was cornered and insulted by the Admissions director, and a few others that I cant really remember what they were. They talked to me like I was being questioned by police. I felt so disrespected. This honestly is the worst school anyone could ever go to.

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Marcel
, US
May 07, 2010 12:13 pm EDT

I have been requesting for about a 1/2 year for a statement of all bills and the amount that has been paid. They ignore me like I don't even exist.

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Tigermama
South Bend, US
Dec 22, 2014 2:13 pm EST

Kaplan ripped me off too! After collecting almost $30k in financial aid, even though the total for all courses I've taken there only adds up to just over $27k, they claimed that I owe them over $4k and refuse to release my transcript, so now I 'm starting fresh at SNHU, and going to be stuck paying twice as much (or more) than I would have if I had enrolled at SNHU to begin with. Don't waste your time and money at Kaplan! L.A.

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Andrew
, US
Dec 18, 2008 10:58 am EST

Here's the real truth about Kaplan, a private college that is only interested in collect 30, 000 from you. Don't go to this school if you want to be ripped off by financial aid, and other big wigs within the school. For those of you who didn't know it Kaplan is not an accredited school, in fact your 'degree' from them would be totally useless, in fact if you were to look closely when walking by there 'extership' room there is a sign that post the stats of there placement rate, in the last year it was at 50% which to me is a very low placement rate for a school that promises you the world and doesn't deliver... imagine if they were to try and place you in a job after you complete your degree? What is the likelihood that they would get the job done? Look at the facts. Also be warned of financial aid and student services, they will do everything possible to withhold you financial aid that comes from the government, IT IS YOUR MONEY! Kaplan seems to think that just because your attendance is not good enough that they can keep your money, a fact they do not tell you when you first enroll... Oh and if you are to post on this site and their so called 'marketing' people see and attend the school you can expect to be called into the campus president's office and told to your face 'I wish you would leave' don't be surprised.

Kaplan may claim that their a business college however they have no sense of the word and probably never will, DON'T BE FOOLED.

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Milana
, US
Feb 11, 2009 9:15 am EST

Kaplan University is a huge rip off. It is not a good school once they are claiming you owe money that you really don't and they charge you money and higher rates that you don't even know about. I do not like these type of people. They charged me over 9k in 2007 for online classes. They changed the rate in the middle of the year that I didn't even know about, and when my term was almost over, they call me to tell me I still over them over 1, 000 dollars that I didn't know anything about. I asked my financial aid adviser about, and he said it was a mistake. The financial aid adviser never answered the phone, they changed my counselor about 2 to 3 times, and they never called when they were suppose to. I never heard from the first one and the second one called only one time. That's why they've lost their contract to Citi Bank. They no longer deal with Kaplan because they can never contact them and they too probably got tired of the lies and the rip offs. They are holding my transcripts hostage and I really need them to continue my education somewhere else. I've reported them to the better business bureau, but I have another place over their heads where I'm going next! If anyone can give me some info, please let me know. And I hope whoever is fighting them, I pray you succeed, because people like them have to be stopped. That's why our great country that is no longer great is in ruins as we speak because of greedy incompetents like those people who call themselves a place for higher learning!

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Kaplan University over charging

My daughter ashley quarles enrolled to kaplan in sept. We received our tax information where for the first time the amount of money paid out to them was over 6000 dollars. She has only completed two courses and is now on the 2nd. We had the school to send out a copy of her records. They were charging her 1600 per class. They said each class was 5credits. After checking with other schools we found out they were 1/2 credit each. To complete a two year degree in business
Mgnt. It was going to cost over$30, 000. Please tellus where to start for help. They have taken over 2, 000 in govt. Grants that we have not seen. Any advice would be helpful. Sheila hampton86. @yahoo.com

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Gregory Waters
Troy, US
Jun 08, 2011 12:49 am EDT

I have to same problem with Kaplan. I think we should sue them

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A Kaplan Mess
Clinton, US
Oct 12, 2009 7:02 pm EDT

This was very helpful. I have graduated and they are trying to get me to pay back money. I did not even know until I saw a collection on my credit report for Kaplan. They stated that they returned money from my Pell Grant. I received a check at the end of my last term and they want that money back stating it was to be applied to my tuition

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Kaplan Who
Newton, US
Mar 11, 2009 10:49 pm EDT

Hi, I just had a really bad experience with FA myself. I contacted OMBUDSMAN with the Department of Education. I had Kaplan investigated and they found that Kaplan was at fault for something and they had to refund money back to my loan places and write off money they were trying to get me to pay them of over 8000.00 dollars. Start there and make sure you check were your money is going and how much tutition is.
Tina

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Kaplan University inferior education I did all my friends homework.

My friend is doing her IT online Master degree program, at Kaplan Univeristy, and told her not to go there, as they did not require any testing, or GRE, nothing, except, her resume, which they didn't call on either.

However my friend write at the ability of no higher than 6th grader and it isn't even correct. I use to be a System Analyst, Computer programmer. She became defensive when I told her that going to Kaplan University is actually kind of a mark against you because it means that a she can't write her a Graduate school level, and in addition it is set up to where her entire grade depends on your just reading a couple chapters and then writing a report. Oh, I forgot so can't add so she can't apply to any other or REAL Master Degree Programs, basically she is an illiterate, that can't add and subtract, much less, do igher math to be a systems engineer.

She kept sending over her assignments, and I w0ould fix them edit, and basically do her homework. And she gets A's of course. And the things that I read that she got an A on she did herself wouldn't have passed 6th grade writing.

So, here my beef, with this school, no matter what she does, she gets an A, as she is paying CASH, she wasn't on any student loans as she doesn't need them. I think that it number one that they accept homework with proving that the person did it. I mostly want to warn anyone that takes anything at Kaplan University is the equalvancy of buying fake degree online for 19.99. Much $approximately $4, 000 a class.

First and sign of a bad school if the require standardized test scores. Means they aren't accredited accept to have an online shcool, doesn't you will learn anything and I people in the industry know Kaplan University is fake.

Oh, my friend got her degree at Phoenix, another place to get a degree if you are an illiterate and want to have other people do your homework.

We actually use to be friends for twenty years and she stood up for the Kaplan University, and then got mad because I would't do her homework. Oh the homework is so ill prepared and anyone with or without a brain can figure it out.

Point you get good grades if you pay cash and have some else do your home owrk.

Buyer Beware!

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Tahir Ahmad
Fontana, US
Jul 08, 2013 2:42 am EDT

It is true that Kaplan gives MUCH higher grades (GPA) to students compare to any traditional or REAL universities. I have completed my B.S in nutrition science with 3.91, which no way i could be able to get this in other traditional universities like California state university. Currently, for me that degree paper is a piece of trash, which i cant use it in any way. As far as education level goes, Kaplan university is no way even near to graduate level. Their classes are not transferable to other REAL accredited colleges or universities where you can actually apply for a nutrition license in future. Their fees are also very high for the level of education they provide. It clearly shows a sign of business where profit is their main concern, not education. True education is only achieved through traditional way (face to face) and through non-profit colleges or universities. Best of luck for all of those who seek for real degrees.

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KaplanGradDavid
Bryan, US
Aug 26, 2010 8:03 pm EDT

Proof read your own work before you decide to bash your "Friend." I say "Friend" because you also bash her like she's mentally ill or something. I have an associates degree in Web Development that I earned at Kaplan. Less than a month later I got a job for a web design firm in Chicago. The company I work for is PAYING for me to return to Kaplan and earn a bachelors degree. Sounds like you and/or your friend are just bitter because you got kicked out for poor grades!

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kymo21
Omaha, US
Feb 18, 2010 6:27 pm EST

I agree with Kaplan grad... how did your friend even get A's if you were checking her papers?

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Kaplan GradStudent27
Wedowee, US
Jun 05, 2009 12:09 am EDT

I would like to see you pass Kaplan with the grammar mistakes you made here.

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Kaplan University unreturned phone calls from financial aide

My name is Tammy Johnson and I am so ticked off right now with Kaplan University online. I have been taking classes on line for the last year and after I starting class this last term, I tried to log in on the second day of class and could not. After trying a couple of times I called my advisor who didn't even know that I had been dropped from the school. My advisor then placed me on whole for a few minutes then came back and said that she was so sorry to inform me that I had been dropped because I was not academically where I need to be for the time that I had been in school. I immediately started trying to get enrolled at another school for this term which I have not had a problem doing, except for getting Kaplan to send back the money that they just got for this term. Now they have started to call me saying that I owe them (Kaplan) $2200.00 that was not payed for the last two terms but the while I was in school it just showed pending payment. I have been calling some guy named Ed Crayton for the past week he was suppose to be my financial aide officer, but I am still waiting and need less to say I probably will have to sit out this term, but I am going to file every kind of complaint that I can.
If anyone knows how I can get in contact with any of the people in financial aide would you please e-mail and let me know or even if someone from Kaplan is reading get in contact with me and I will stop filing complaints against the school.

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Eizabeth
Lillington, US
Apr 15, 2010 6:38 pm EDT

Tammy, i am sorry to hear that you and so many have had issues with Kaplan, I am finishing my first year ans have been pleased with the service I have gotten. Yes there have been some issues but I stayed on top of them; if no answer was recieved in the time I allowed. I checked out local colleges in my area, such as NC State, Campbell, Duke Univ. and Chapel Hill. They all run about the same in fee's. The one plus that Kapalan has is that they offer better programs, by skipping a lot of history and courses that are not needed. An online program was not 100% obtainable at any of these universities. As, I accepted the offer of Kaplan to go to school, I had a gentleman standing in front of me that works in admissions to one of these colleges and stated that Kaplan is in the top 5 in the nation and that if I was accepted that I would be better off taking their offer thna attending day and evening classes at there university; this sealed the envelope for me. I must say that I have been well pleased with Kaplan. Now, on the other hand, I will probably carry some of the loans to my grave.

Elizabeth in North Carolina

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roboboogietimetimetime
, UA
May 12, 2009 6:43 pm EDT

Actually, there is a Tammie Johnson who is (or at least was) an employee of Kaplan, essentially in HR. Is there any chance this is the same person? That would be a great irony.

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paperchase
hollywod, US
Mar 02, 2009 10:14 am EST

Jason needs to learn how to spell "realise"! dumb ###

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Lori Adkins
Morganton, US
Feb 05, 2009 1:51 pm EST

I agree with Tammy, Kaplan as a whole is a cluster ###. Whoever comments about her being in the wrong is just hired by Kaplan to agree with them not the students whom are paying for their inflated salaries. I have been called a liar, by the Professors. Whenever I tried for a whole week in a unit to complete a teleconference worksheet, she said, "the conference worksheet was open to all students, the other students had no trouble completing it, therefore you should have had no problems" .

I applied for Pell Grants and Student Loans: The Pell Grant went through, but the FAFSA didn't they kept telling me I was missing Documents, whenever I would call my FA, she never answered calls or emails sent. Week after Week, I went through this. Whenever going onto my account and calling the Loan Company they both said I wasn't missing anything. Everything was determined by Kaplan.

During Unit 3 mishaps on grades and entering worksheet requirements, I quitt. My grades were very low by this time, due to the Professors imcompetence. The Professors and Instructors have complete control over all of the worksheets, conferences, discussions, etc. Believe me they certainly are getting inflated salaries also.

I have no faith in Kaplan, therefore I am so happy about terminating my college experience with them.
I think it is rediculous that Kaplan now has a commercial now stating how they are accredited, and you do not have to stand in line, or work your schedule around a campus schedule. Bull Crap, the Prof. and Instr. tell you when you can piss, ###, anything.

I do not agree with anyone who takes the money and runs. They can kiss my ###.

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unbelievable
Maple Shade, US
Jan 16, 2009 12:43 pm EST

it seems like you are just a pissed off person.. oh, did i spell that right?
i think you are stupid for calling someone stupid.
if you are not happy with your life, that is not someone else's fault but yours.
BTW, how many languages do you speak? you must be super articulate.
English is my 3rd language.
get a life!

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Kaplan University fraudulent billing practices

Please contact me regarding your experiences with this company. I am wondering how many of us have experienced the same fraudulent billing practices.

Thank you.

EVA

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Lisa Ernst
Sugar Hill, US
Sep 11, 2009 1:02 pm EDT

Hi Patricia
Odd, I am experiencing the very same thing as I am three weeks away from graduation. I was never informed of any balance owed Kaplan as I have worked toward my degree either. It was not until I began discussing the possibility of continuing on in my educational pursuits that I was informed of a $4337.00 balance they claim that I owe them!

I have been passed along to several people in the Financial Aid office and in the Office of Returning Students. Each person I speak to gives a different account of what has happened, and gives a different account balance they allege I owe them.

In reading this board today, I have wished that I found it sooner. I may have reconsidered my educational pursuits to another institution completely. I have read countless stories similar to my own on this board. I am appalled that Kaplan continues to conduct this sort of scam over and over, as witnessed on this board.

I have started to do a little research on Kaplan as I've read there are many pending civil suits filed against them. I have been looking for information with regard to those suits as I'd like to be informed of how many people they have actually done this to.

I hope that your situation works out for the best for you as I know you've worked as hard as I have to achieve your goal. I am a single mother with two jobs and still found the time to pursue my education. I have worked very hard, and my children have sacrificed time with me, to get to this? A debt they say that I owe but know nothing about?

If you want my advice, a copy of everything you send to Kaplan should be sent to the US Dept. of Education.

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Patricia Wilhite
Spring Hill, US
Mar 14, 2009 10:47 am EDT

I have had the same problem, the only problem is that no one will contact you. Here is a letter I sent however, no one will respond.

Patricia M. Wilhite
17826 Rabbit Farm Rd
Spring Hill, FL 34610
[protected]
saddleup126@att.net

February 7, 2009

Kaplan University
c/o The Dean
888 7th Ave
New York, NY 10106

To Whom It May Concern:

I am writing this letter as a complaint of how unprofessionally I feel the financial aid office and the advisors are at your University.

I enrolled in you University in the summer of 2006. I chose the School of Criminal Justice. The admissions department sold your school as being top rate. As I pursued my education in this field I found that there was never an adviser available to help. My adviser changed several times so I never knew who I was to talk to.

Each class that I took was scheduled and books were sent. I was under the impression that my pell grant and student loans covered my courses. I was NEVER informed that it was not.

Kaplan kept enrolling me into each class of my course study however, in the summer of 2008, while I was at the end of my classes (Crisis Intervention and Juvenile Justice) I was blocked from finishing the finals without any notice of what was taking place. I contacted the school immediately and spoke with Brian in the adviser area. He told me I needed to speak with a Ms. Shepherd in financial aid. After leaving many messages and not getting any response I contacted Brian again. He sent emails and tried on several different occasions to contact Ms. Shepherd in financial aid, he never received a response either. As a result I received a low and failing grade in each of those classes, and was not able to continue my education. This is all within months of receiving my degree. If you look at my grades you will see that I am an “A” and “B” student not a “D” and “F”.

After persistent tries I finally was able to talk to someone to find out what was going on. I was horrified to find out that I was cut from classes because of an $8, 904.00, tuition bill. I was never informed that my pell grant and student loans were not covering my classes. Due to the lack of professionalism with the financial aid and advisers, I have lost my chance at a higher education. There is no way that I can possibly pay that kind of money.

Thanks to Kaplan University, I will not be able to finish my long desired dream of having a higher education. I believe your school sets people up to take their money and puts them in financial and educational ruins. Your school has since turned this amount over to a collection company and is withholding my transcripts.

I will follow through to inform others who may be considering Kaplan as an educational facility of what they may be in for.

I was never given the chance to say I cannot afford this, or I cannot enroll in anymore classes until I find the means to pay for it. Your school took it upon themselves to keep enrolling me until the $$$$ was so high it became impossible to pay.

I would also like to have the last two classes that I took removed from the amount and the grades, since I was not given the chance to complete the classes because I was locked out.

I look forward to your response in this matter.

Sincerely,

Patricia M. Wilhite

Cc: Kaplan Headquarters

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Momof3
Rolli, US
Jan 21, 2009 1:26 pm EST

EVA,

My daughter is encountering billing problems with Kaplan but how can we contact you? How can you help us? She was kicked off the online Kaplan campus (was not able to log in) because of her account. Kaplan system indicates that her account is in arrears which is completely untrue. She has a payment arrangement set up and the school has been debiting her bank account.

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Kaplan University misinformation, confusion, playing dumb, scam,

I was eager to attend school, and it has been 5 years since Ive been in that environment...So of course I had this social anxiety and didn't really wanna attend actual Classes. I wanted a degree in nutrition and wanted to do it online. I found Kaplan and filled out a form so they could call me.

George Adams, the admission advisor, was overwhelmingly nice and "supportive" but pressured me into starting straight away. I wanted to go, but only under two conditions: One, I could have a loan all to myself, and two: I would not have to pay anything until I graduated. I was very serrious about this. George assured me that I could absolutely do this. He told me that my dad would have to fill out a parent plus loan application because I was still considered a dependent. and After we did the fafsa fill out, It showed my dad made too much for me to get any grants or anything. George told me the Parent plus loan was only part of the process and that he would be denied, in which I would then be able to take out a Stafford Loan for myself to cover for the first academic Year. Dad filled it out and got accepted, which wasnt suppose to happen, so we cancelled the application and called Geroge. He said this was fine and not to worry at all. I started my classes, which by the way were wayyy too easy. It was one week away from the withdrawl date and I recieved an email that the parent plus loan was missing? and I made it clear that if this situation was not cleared up I would be withdrawing because I was not getting stuck with the payments. George wanted my dad to call bank of america. He told me dad would just have to sign "something" and that again, he would not have to take out any loans. Dad was sent back and forth between fin aid and bank of america and they didnt even have him do anything. George calls us up finally and tells us I dont have to withdrawl and everything is perfectly set and ready to go. I dont withdraw. I get a call a couple more weeks later from Student Accounts, asking me for 622.00 a month for my balance, because they gave me a loan for have my tuition and then charged me the rest. I was totally ###ted and all the staff act like they have no idea what is going on. Stdent accounts calls me EVERY DAY 2-3 TIMES A DAY DEMANDING MY MONEY. Fin Aid and Academic advisors act like they never know what I am talking about I have saved all my emails and cancelled my loan to bank of america. I asked for a compliant form over a month ago because they are trying to get me to take out additional loans when they know I have no co-signer, and they tell me that if i dont I have to pay them. They are ###s. They lie and act dumb and pretend you never siad anything. They will never recieve a dime from me and if they dont fix this ###, I will certainly take legal action against them. DO NOT GO HERE.

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Tania
Millville , US
Apr 20, 2009 1:45 pm EDT

Kaplan University online school have an really irresponsible staff when it comes to help students. I drop off school 2 month ago, they didn't told me about they were missing some files in their system. so, they weren't taking money out of my loan when i call my lender call me saying that my loan still open and there's no activity on the account. i call school and after i talk to them they said what kind of paper i was missing. Same day i fax the paper A COLLECTION COMPANY call me saying that Kaplan University hired them to get the money i own. i been calling since then and i haven't get hold of my fanacial officer i call a lawyer to see what happen?!

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Kaplan University messed up

As an ex employee I am speaking of what I witnessed but turned my head the other way in disgust of how Kaplan University has complete staff of men and women whom sleeps with each other and play favoritism to one another in the workplace. Anyone that is not a virgin should know how sex smells, foul body odors and can determine when a person has just had sex and did not cleanse their body from seminal fluids and wash up. Throughout the day it is obvious when Team Leads (men) and female employees leave for lunch together and return an hour later looking suspicious and smelling suspicious like sex was just performed. The smell travels with them as they are coming back in the work area to resume their jobs and the air conditioner adds to the curiosity of questioning (what is that smell)? Not only is the body odor offensive a person cannot ask someone to go to the restroom and wash up their body parts smells. Also to speak about someone smells to a supervisor may also be look upon as defamatory and hardly would anyone report this to a supervisor.

Numerous sightings also has been viewed by me and ex colleagues I am aware witnessed this also themselves of employees (married men) and female employees (single with children at home) hugged up walking around the parking lot smoking cigarettes and or sitting in the parking lot eating lunch and then the car is jumping up and down and foggy. Security is in the parking lot and I am sure staff has viewed the sightings of employees having sex on the premises in their cars. But that is not their jobs they are there to protect employees and stop crime. I am sure if Kaplan spouses at home (wives) were aware of what was going on they definitely would be checking out their husbands movements at Kaplan throughout the day.

In addition, I am aware of an Adm Adv wrongfully fired by Kaplan after an incompetent financial aid representative did not document important details in the students file after interviewing her. The Adm Adv claimed the student file had no messages of student status to be approved for financial aid. The Adm Adv discovered the same day fired what happened in financial aid for more than a week which should have been a message to write off the student she was in default and needed a clearance letter after interviewing student. The student was not happy about being in default and told FA Rep she will call back when she get her clearance letter. However, the Adm Advisor called FA department and was unable to find out what happened to the student she was not transferred and there is no document in files. So the Adm Adv kept calling student because FA rep never sent her an email, nothing to what happened to the student, causing the Adm Adv not to make goal. Eventually the Adm Adv sent the student a closed file after the student stop contacting her. Guess what, Kaplan fired the Adm Advisor when the student called and reported she sent her emails and harass her by calling too much. They made the student feel like royalty and fired one of their best Advisor over a misunderstanding. First, the student cursed her Adm Adv and hung up telephone. Next the student emailed the Adm Adv and boasted of how she will get in the school through another advisor after she cursed her advisor and disrespected the advisor. The advisor requested an apology and said she will be sure the student doesn't get recommended and sent email to the student as well as explaining how the student is causing her to be placed in the boss office by wasting her time. Well, the Sr Director fired the Adm Adv, the same day the notes finally from FA dept was documented. The Advisor said she copied notes sent to student to prove she did not harass her. The boss claim the emails back to the student was not all company memos and fired the advisor for getting emotional with the student. Well it backfired on the boss because he strangely resigned the very next week or they fired him because he no longer works there. Wonder what happened? Sounds like karma. But today, I heard Kaplan is giving out checks to employees of supposedly violating the Labor laws, Wage and Salary and underpaid thousands of Advisors. So if anyone use to work for Kaplan, you should receive a letter about this, you could have a check in the mail because the current employees was told they were receiving Christmas bonuses. They do not know that is underpayments Kaplan handed them for working all that overtime on weekends. Also its a rumor that some Adm Adv are hired earning salary and some Advisors are hired earning hourly pay. Thats against the law and is another wage and salary discrepancy. That sound like favoritism to me and discrimination in salary I am sure which race those were getting salaries. Oh boy... I can't wait to hear what the results will be. I predict in my crystal ball Kaplan will be singing the song written by Mary J Blige very soon, 'I'm going down... I am going down... because my students are not around... Baby... My whole world s upside... down... I am going down... I am going down... my whole worlds upside... down... I will be so happy when that day come because nasty evil mean wicked and disgusting people deserve to go down. They not only have themselves in class action lawsuits but doesn't fire hoochie mamas (ie. weave, bleached and punk hair styles, gothic, false eyelashes, tight clothing, cleavage, mini skirts, street attitude) for having sex with married men (team leads) in the parking lots. Kaplan does not like employees who are intelligent and challenge them, theirs a rumor Kaplan will fire you for attending a college different than their school. The employees work there that are too imperial or conservative gets fired for the least things they do. Its Florida law, employers can fire you for anything including your race, but who could prove it. Thats messed up.

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Legal WOES to come
Orlando, US
Aug 27, 2012 2:31 pm EDT

Kaplan recently had a lay-off, which they failed to report to the state of Florida. I wonder if it had to do with the pregnant women they laid-off in June 2012. In the Orlando site, it was told to us that it was because of their performance but most of the pregnant women that were laid off made expectations and never received verbal or written communication about any "bad performance." Most were four months or more into their pregnancy. One women was just a week away from having the baby. The person that made that decision in upper management will certainly have legal woes to face, I hope!

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current active and happy student
Winter Park, US
Sep 09, 2009 10:58 am EDT

this one is just funny...

I couldn't tell if there was a complaint or sexual frustration that you didn't get any parking lot loving for yourself.

I am moved to transfer to a different school. Can i get the name of the organization where no one has affairs at work? This is important to me because I know that never happens at work anywhere else in Corporate America.

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KaplanSlave
Chicago, US
Jan 11, 2009 7:52 pm EST

It is unfortunate that I have to agree with the writers comment; but it's true. I'm not a disgruntled ex-employee; but a fearful one who still works there and fears for my job daily. In my entire career, this is by far the worst employer that I've every worked for; but with our economy being as such, what am I to do?

This corporation has absolutely no loyalty to their employees; we're treated like slaves. There’s no such thing as equal employment, there's a lot of discrimination, if you look the wrong way you’re fired; and open door policy doesn’t exist, because no one wants to talk to you. Their goal is to fire the employees for stuff that is so frivolous but will disable the employee from drawing unemployment. If you're able to earn a pay increase, soon after obtaining it; you will loose it or be fired; because it’s too much overhead.

Per the Department of Education, we're not supposed to sell education, but Kaplan will fire you if you don't. Only those who are lucky to get an enrollment after they have changed the lead policy over and over again with the intent of totally interfering with your compensation plan, are fortunate to obtain the tools needed to do the job, like viable leads. God help you if you have a bad week, because you're setup for failure; forced to work harassed leads until someone enrolls, or threatens your job for harassment and you’re put on paper work by the end of the week; which enters you into the never ending revolving door.

My point, you have a lot of stressed out admissions employees who are pushed beyond their limits, not knowing when they will be walked out; forced to enroll all kinds of students just to stay a float. Now your prospective students are tested before entering and should they flunk the entrance assessment and can't enroll, the advisor is still held to a sells matrix that goes against the advisor, who constantly fears the lost of their job; while doing the job of other departments. Please don’t let your prospective student have a financial aid or academic question; they will get lost in the shuffle and the question will never get answered; as they are always referred back to the admissions advisors, who will loose their jobs for answering the questions.

There are so many advisors out on personal FMLA; you would think that the people who process short term disability would have received a red flag by now. No one should have to work in an environment that is hostile and intimidating. Micro management is one thing, but Kaplan has far exceeded that area; and is simply bullying their advisors.

This is an American version of a Sweat Shop and needs to be investigated.

ComplaintsBoard
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10:11 pm EST

Kaplan University scam, fraud, extortion

I started in the Legal Studies program and have completed a years worth of classes all paid for via VA Vocational Rehab. For the entire year I've had one problem after another. Here is a brief accounting: Accused of plagiarism for using quotes out of a US Supreme Court Document to enhance my arguement on a very old court case- US Supreme Court Docs are public and can be used as long as they are cited and I have the paper to prove they are cited. When I asked for the instructors vitae (resume) and all info regarding his license to practice law I was quickly moved to another class with a different instructor- but wasn't expelled for plagiarism. My point here is that I didn't commit plagiarism...and Kaplan knows this but if Kaplan can fail you in a class they can have you pay to retake it again. I was blocked from classes because they said I failed to submit a FAFSA. First that is voluntary and I didn't need it because my education was already paid for. They did indeed block me and of course the financial aid dept. does not return emails or phone calls. When my VA Voc Rehab counselor got thru they back tracked and told him I was 12 thousand dollars in the arrears on tuition which was absolutely not true because he had an accounting of all the money paid to date. They finally relented when he presented proof of monies sent. Guess Kaplan didn't want to screw with the govt to badly. Finally, I had an instructor give me a D in class for a paper because he said I didn't follow the rules. When I submitted to him the Rules as per the instructions on the classes home page...he back tracked and said he'd sent out "different' rules. Again this is a simple scam- anything lower than a D and you have to retake the class as it doesn't transfer for the degree. Since the VA is paying my way they felt they had an open check book. I've withdrawn and oh boy am I waiting for the war. Per their policy I notified the Academic Advisor and in this case I went right to the top- he never responded until I copied him in on the complaints I sent to the Attorney General's offices in three states, Senators in four states, OIG, Dept. of Education, and Federal Financial Aid Dept. I also inlisted the VA to help fight as my goal is to obtain all the money back that was spent on Kaplan as it was fraudulently extorted. Kaplan will demand payment as they refused to acknowledge my withdraw- I refuse to pay them for anymore classes. Please to all of you that read this don't go unless you are a glutton for punishment; for all of you that have had problems...please write all the agencies I named above and the Senators in each state Kaplan has an office/campus plus your home Senator. Also complain to the Dept. of Education. Kaplan is needlessly ripping people off as well as our Federal Govt. I think the IRS needs to audit this company!

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Lynn
Warwick, US
Jun 06, 2009 12:26 am EDT

They are an illegal operation and should be closed downwith every student refunded his/her money. ASAP.

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10:42 am EST

Kaplan University laon disperments

I have sent out a Educational Expense Application back in 07/08/08. Everyday I try to talk to my financial aid officer about why I haven't gotten a dispersment after my books and tuition is payed and she keeps telling me that the Home Office has to approve it and now the date is 11/04/08. It has been two terms and I still have not recieved anything and they keep telling me the same thing over and over. They keep telling me that it will take a week or two to go through and when I do call after a couple of weeks still the same exuse. I am so fed up with it. I am battling cancer, I am a single mom and I'm going to this school. They don't care about us, and who is to say that when they tell us that they are doing everything that they can they really are. I'm not there to hold their hand and make sure they are dong their job. I'm tired of being screwd and I'm still at the bottom of the hole with them. I wish some one out there can help me with this problem. I can't work because of my cancer so what am I suppose to do about my school supply's. Isn't that what the pell grant is for? I hope to God that someone will do something about the mess they are causing in innocent peoples lives.

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atyler1326
, US
Jan 08, 2017 3:11 am EST
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its been 31 days since i started with kaplan and i have spoken with the financial aid office many times and my stipend amount changes every time. This school needs stopped. All my financial aid has been accepted but i still have no stipend scheduled when i told i would be getting in within 14 days. 31 days and still no stipend. They took my money and kept it and now i am stuck with them, i wish i could drop out so bad

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Angry Kaplan Student
Collinsville, US
Sep 03, 2014 10:53 am EDT
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I have been in school with Kaplan for about 5 years now. I am working on my MBA. At first my stipends came a few days after the disbursement. It is just getting longer and longer now. First the projected date of disbursement is usually moved out a few weeks. For instance my August was scheduled for 8/20. It was move to 8/27. It was paid 8/27. Now the waiting begins. When calling in the past I got the standard wait 7 days. Now it has changed to wait 14 days. The financial aid department is rude and not really willing to assist you with the matter. I agree with everyone that they are holding the money gaining interest to our expense. It is an unfair practice and wrong. I would love to join a lawsuit against them. I did not know all the negatives prior to becoming a Kaplan student but I am very close to finishing my degree and have to stick it out. So to answer your question no I have not gotten my August disbursement and no I have not called yet because I know they will just give me the standard wait 7 or 14 or 28 days or whatever they have in place now to wait. It really is aggravating especially when you need the money to pay your bills.
Carsondra Deanea Grimes
Kaplan Student
FUTURE MSM

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KaplanMedicalAssistantStudent
Springfield, US
Aug 20, 2014 11:08 am EDT

Has anyone had any problems this year with financial aide? I haven't, but I haven't gotten a check yet. How long does it take to get a check? I owe some money by september 9th and I don't have any money. I hope I get it by then :-(

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Lauriekay
, US
Jul 30, 2014 1:47 pm EDT

I agree 100% I have never heard one good report about this school and it's financial department, all they care about is getting the student to attend even one day past the probationary period
and boom they have every dime of your money. Under an electronic signature at that; which is authorized one time and they use that one time for agreements you never see or know about. Major issue with disclosure

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modude31
Independence, US
Jul 17, 2013 11:20 pm EDT

Well, I enrolled in Kaplan for the May 15 term of this year(2013). I called financial aid after the "free period" was over to see if I had been packaged yet. Of course, I had not. Two more weeks is their favorite statement. After calling every day at one point to see what the problem was with financial aid, I was told I could not get packaged because the DOE was reporting delinquent on student loans. To rectify this, I was told to call the DOE and resolve the delinquency, and then obtain a "default clearance letter". I immediately called the DOE. They do not service my loans anymore, and have no information. NELNET does. I called NELNET. Resolved the delinquency. I asked for the default clearance letter and was told they do not have such a thing. I went online to NELNET'S self service portal, and printed a current status letter, which showed ALL loans as current. I downloaded the form and uploaded it to my student portal, courtesy copied my advisor, and saved a copy to my computer. I called Kaplan back the same day, told them what I did, and what I uploaded. This college is a fine example of the right hand not knowing what the left is doing. I was told it would take TWO WEEKS for the verifications department to verify and then my aid could be packaged. Called back in two weeks. I was told it would be ANOTHER TWO WEEKS, as the verifications team was behind. During my wait, I received an email from a fictitous individual stating I needed to obtain a default clearance letter, or else I would owe Kaplan an insane amount of money.
I replied to the email, and attached the letter I got from NELNET, and explained that the DOE doesn't service my loans anymore and has no information. She did not seem to get this. When I called to speak with her, she was "out of the office" the first time, and "not present on the inner office messaging system" the 2nd time. I received a reply from the fictitous individual, again reiterating that I needed to call the DOE and get the DCL, and nothing else would suffice.
I called the FA office again. Spoke with verifications. They said what I sent should suffice, but the fictitous individual had placed several holds on my account so they cant verify or package it until those holds are removed. I sent a not so nice email to the fictitous individual and requested the holds be removed, advised the DOE cannot provide me any such letter because they dont have my loan records anymore, attached what I got from NELNET, and told her that the FA office said it should suffice.
Called again to the FA office. The lady I spoke with looked me up in the National STudent loan database and verified that I was clear. Captured a screen shot, and copied what I had uploaded weeks before, and sent it all to verifications, after SHE removed the holds placed by the mystery person.
TWO WEEKS later, I receive an award letter. I called to ask when I could anticipate a stipend check. They told me TWO WEEKS. I called again because nothing was happening, TWO MORE WEEKS. I received recently a disclosure statement regarding my loans. I assumed they had disbursed based on that. Called FA office. Loans were requested, and scheduled to disburse on 7/2/13. Called 7/3 asked why they hadnt. I was told that I did not have a promissory note on file, and it would be TWO MORE WEEKS. I told them to check it again, because my PMN was completed and approved on 4/22/13, three weeks before school even started. Called again on 7.12. Student account website showed pending disbursement since 7/2. Was advised TWO MORE WEEKS from 7/2 until 7/16 per the DOE website. I was accused of calling them liars. Well, if it talks like a duck, walks like a duck, its a duck, unless you're OBAMA, then its not a spending problem.
Loans and grant posted 7/16. This marks the FIRST TIME EVER, something happened the way KAPLAN SAID IT WOULD. Asked about a stipend check. They checked my Credit Balance Agreement Form, and noted that it said I wanted it, which is true. I was told two weeks from date of disbursement, which was 7.16.13. Note thats calendar days not business days. They said they typically mail checks during the first week, and I will know its been sent when there is a dollar figure in the category "refund to student". So far there is nothing, but we will see. I am not getting my hopes up. TWO WEEKS is their favorite statement.

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tracey29
Jacksonville, US
Dec 01, 2012 9:29 pm EST

I just enrolled there 3 days ago should I be worry about my refund check

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SGriggs
Niceville, US
Nov 07, 2012 12:56 pm EST

So far i haven't had any issues with kaplan. My first advisor Kafka was very helpful with registering with kaplan. Even when they gave me a new advisor i still can call kafka and get the help I need. My other advisor has called and sent me emails checking in on me. My FAFSA and student loans just posted today they say that at max it'll take 10days before my stipened check is mailed to me from Georgia. So I am patiently waiting. Hopefully it will be here before the holiday week but we will see.

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Caramel_lisa
, US
Aug 09, 2012 6:32 am EDT

I feel like this if kaplan is such a bad school then why not sue ? you should of did your research first before wasting your time and energy im not saying this havent happen to anyone is true but instead of pounding your keys about how this school sucks go to the state sue them whatever you have to do to make this right because obviously kaplan still have student enrolled still making there money so i just recently been in kaplan for a month i havent recieved any problem such far but all im saying do your research first about a school becaused you might not approved how their system work get it together people like seriously it a way to resolve a issue.

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Caramel_lisa
, US
Aug 09, 2012 6:27 am EDT

I feel like this saying negative comments about the school is not going to resolved anyone issue in thats the case if you say it such a bad school you could have did your research before attending that would of saved you enough time and effort instead of pounding the keyboard on how bad this school is really is i mean idk much about kaplan because i just recently started but they have been cool with me so far but my advice if kaplan such a fraud school then sue them thats how i feel about it

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Sadi1920
Baltimore, US
Aug 08, 2011 6:38 pm EDT

Kaplan University's Financial Aid department is the PITS! They owe me money and they are BSing me about getting me my MONEY BACK! Everytime I call they have the same excuse - everyday I call the person is putting the ticket in. EVERYDAY yall putting the same damn ticket in? When I owed them money- these people called my phone every single day - now they owe me money and they just keep putting a ticket in... Ridiculous.

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5:36 pm EDT

Kaplan University unproffessional and misleading practices

Kaplan College was a waste of money, I was enrolled there in Bakersfield ca, in the criminal justice program. I was misled into thinking the education I went there to get was accredited and professional. the program was supposed to have hands on training and instead was an education equivalent to high school. I was forced to stop attending classes there and try to transfer credits to another school. I was not very successful in transfering to another school because most of the monies went to Kaplan. I was cloes to graduating from Kaplan five months to go and I could've had a aas degree in criminal justice from Kaplan. It was'nt worth it to me to continue at kaplan and pay more money to that school. I would not be proud graduating from Kaplan. It's also very discouraging hearing the staff make comments about their students " the students are not smart but we need to pass them so we could get our money". I was an 'A' student and never once missed a day of class in the year I spent there. I would not recommend anyone to that school. In fact I hear they will not be continuing the criminal justice program after the first graduates. Most students enrolled in the program there transfered out. What does that tell you?

Very disappointing! I owe student loans for the poor education that I tried to get at Kaplan. Please help! does any one know where I could file a formal complaint and would I have to hire an attorney to try and get reimbursed from kaplan?

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tdawg_bowwow
, US
Jun 08, 2018 12:30 am EDT

I ended up here after learning Kaplan closed its Bakersfield location. For the computer tech, all of the instructors had college degrees and worked in the IT field for several years. Personally I had MCSE, GSEC, Linux+, and a Bachelors degree with college courses as programming, network management, data bases, systems etc., along with working in the field since 1996 and six years with a very well known company in technology. I was due to leave Bakersfield area after being there for a few months to spend time with family but ended up staying much longer due to the program and my enjoyment of teaching there. The one thing that the students really needed was the intern opportunities that for some reason Kaplan was unwilling to commit to even though employers in the area were eager. Eventually I over stayed and had to leave Bakersfield. For students you need to invest in yourself with time. The other things I noticed is that many students were not willing to venture out of Bakersfield which is understandable. I personally gave it my best and my all to the students and I know there were some really dedicated instructors in the CJ and Medical areas with law enforcement persons part of the program. So its upsetting to see the dissatisfaction and complaints. I don't know seems like the vocational schools have been having a hard time and too much for me to get into. I think a California educational system for the community level could really benefit the area. But there are students that I know of who did land IT jobs or got promoted. I personally would hire someone that graduated from the program and held an A+ or Network + etc. The investment in yourself doesn't end there. Since then I finished my Masters degree and am ready to continue my education again. Anyways its upsetting and I really care about the students and still think of them. I'm not on line anymore so kind of hard to keep track of people. Too paranoid on Facebook and I only liked Fb because of Farmville. Don't give up on yourself and keep improving. Mr. T. (didn't come here to vote btw)

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Kasondra Ybarra
, US
Feb 29, 2016 6:55 pm EST

I never found a job in my field. I went to Kaplan college here in Bakersfield CA. I was promised a job, better life, ect, but no nothing ever happened.. Now that Kaplan college is changing names I don't even know if my Kaplan diploma is valid? So not only do I owe a lot in financial aid but still no medical job. All promise's broken and my happy ending smashed like glass...

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pierre100
, US
Dec 08, 2014 10:48 pm EST

My lawyer and I are starting a class action suit and we are trying to get in touch with all of the students who are in debt to help them get out of debt and shed the light on kaplan and there all profit ways if you could send a summary of your experience to pierrerhodan@gmail.com along with your number so i can forward it to my lawyer to contact you to join the class action suit .

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Griselda Rodriguez
Bakersfield, US
Feb 27, 2014 7:56 pm EST

I'm supposed to start at Kaplan in Bakersfield Ca on March 26th of this year. And now with what I've read I'm scared to even go to that school. What school is best for me to go to for Criminal Justice? San Jouquin or what?

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ladymorris
Bakersfield, US
May 08, 2013 4:30 pm EDT

I am a medical office student at Kaplan and boy let me tell you how big of a joke it is at this place. You have one teacher who cares and the rest are just in it for a pay check. The education department runs around like chickens with their heads cut off, not knowing jack squat about anything, They can't give you honest straight answers, its always email me that question and I will get back to you. They also have THE highest turn around rate with instructors. In the 9 months that I have been here there has been 4 new teachers 1 of them quit already. Like a total waste of money. If I could do something to get my time and money back I sure the heck would and just go get my certification for billing and coding. Much less money and sure as he** a lot less BS that's for sure.

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ivanna
lansing, US
Sep 08, 2011 6:26 pm EDT

I don't care what the catalog said about job placement, they do not help you with anything they just make you get into this loans and you can not get any job placement, in the other hand they lie to you about the credits can be transfer to other universities and is a lie I'm currently in another university taking my RN program and i had to start all over again, and thanks to Kaplan college I'm stuck with a huge loan that I have to pay back. IF ANYBODY KNOWS ABOUT A LAWYER THAT IS TAKING CARE OF THIS SITUATION PLEASE LET ME KNOW .. THANK YOU..

NANCYSRV@ATT.NET

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RXT Trainer
San Diego, US
Aug 11, 2011 7:14 pm EDT

@ MaDaCr: Kaplan College never promises "Job Placement." What the catalog clearly state is "Job Placement ASSISTANCE" from Career Services. The School catalog also clearly states on page 19, that "It should be understood that career services offered by the Institution are not an obligation or GUARANTEE OF EMPLOYMENT." (emphasis mine). I doubt if there's a school out there that will GUARANTEE an employment to graduates. How many graduates from State Colleges and Universities and private institutions do you think have been "guaranteed" a job? How manyof these graduates do you think are still cranking up resumes right now? Kaplan College is no different. be realiastic. If you go to a schooling of any kind, you can be sure you will have a student loan of some sort...unless you want to go to an ROP program!

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MaDaCr
Riverside, US
Jun 07, 2011 5:32 am EDT

I attended Kaplan college in riverside California from around june 09 to april 2010, in the Computer Support Tech program.
Me and my fellow students were promised Job placement (still havent received a job), a internship that would could choose to go in to, which was later never offered and when asked about it we were brushed off several times. Also we were told the instructors were quality educators, well in my 9th month of school it had come to my attention that only 1(ONE) of my instructors out of four, were qualified to teach the subjects they were teaching, the others were not even CompTIA A+ Certified which is the industry minimum qualification to be a technician. We were told that our Credits were transferable to other schools and we ALL have been told no at all the colleges around here that they are not transferable. They Charged us 14K for 9months of "Education" and i found out that students that started up less then three months after me were paying upwards of 16K + for the same exact "education" from the same exact books, and teachers.

There are plenty of other things that were promised that were never delivered, but these are a few of the biggies. Do not attend this school, as i personally believe it being on my resume has hurt my chances for many jobs.

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kaplanstudent009
Escondido, US
Apr 01, 2011 12:35 am EDT

I was enrolled in there Medical ASST program, they buttered me like a turkey without the stuffing. It was all cool until i transfered to nights. you wil not beleave me when i say this my teacher was for the same sex. Meaning in short lesbian. I have no problems with the gay community but when they stop short and screw with my education because I was not supporting them on the ballot and interfering with my free speech!

Oh and get this i almost did not graduate because of all the fuss. Trying to find a job is ridiculas there just is no work in california for entry level medical assitants.

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Hanna195
Lubbock, US
Feb 22, 2011 3:40 am EST

Kaplan was a waste of my time and money. The staff is highly unproffessional, and unorganized. They mislead you to think all these great things, that all turn out to be lies to get you in there and get your money. The instructors remind me of highschool, or even jr high school teachers. They are also unproffessional, and mostly dont know jack about the programs they teach. I could choose 5 random people out of a phone book that could teach and handle the programs better. They simply read right out of a text book, which I could do at home by myself. I do not think the money is worth one min at that school. It was a mistake for me to even enroll. They also had equipment outdated and not approved by OSHA. I would NOT recommend anyone to enroll in Kaplan College. All you will gain is a tremendous debt.

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10:11 am EDT

Kaplan University kaplan=scam=regrets

Education?
Posted: 2008-09-18 by ripped off and regretful

Company information:
Kaplan u./omaha
Omaha, nebraska
United states
Phone: 402.572.8500
Kaplanuniversity. Edu

Warning to all who seek an accelerated higher education experience: steer clear of kaplan university!
[this comes not from a disillusioned low achiever who couldn't make the grade (S) — I graduated w/a 3.98 gpa.] wish I had been forewarned, and spent my $ and efforts elsewhere.
Kaplan suckers recruits with lies and false claims, to start with... You'll be told anything to lure you into enrolling. Applies to every program they offer. I went thru their medical assisting program. Few things I was led to believe/expect were real. Very few.
Financial aid is there to confuse and b-s students; they will overcharge and you'd better be ready to fight. They tried to convince me/my classmates that an 18-month period of time was really 21 months, for example, to get an extra terms' tuition! Huh? That's only one example...
Student services — major joke — students get no help, no straight answers to any question. Administration across the board = lies, bs, lack of knowledge, unable to address that issue, etc... Unable to communicate w/each other, let alone with students. When you complain, you get the runaround and brush-off when the bs doesn't work... Until they graduate you and know you have no recourse.
Part-way into it, I had a sick sense i'd made a mistake, brought up some issues and was 'stroked' to keep me in school, promised things were about to improve, and besides, having that much invested "you don't want to give up now!" they do know how to play on your sense of diligence/hope/whatever will make you 'hang in there', as if perhaps it's really just "you"...
Problems and falsehoods sprang up like weeds; and the courses ran hot (Challenging and worthwhile) and cold (Complete time-wasters, broken equipment, a med lab teacher with zero teaching skills or degree, etc.)
They claim to offer job placement assistance; this too is false. Last term over? — you're on your own!
Had to fight to get final grades & transcripts, after a final term that was a true fiasco, thanks to the incompetent persons in charge of externship and the final study course, exit requirements, etc...
I am left with anger, regret, and no feeling of pride in my accomplishment — and more than $30, 000 in student loan debt.
Thinking about giving kaplan a call? Save yourself the anguish — go to a real school!

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wrk2hard
Omaha, US
Apr 12, 2013 1:34 am EDT
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I'm attending Kaplan now for the first tI'me and i haven't even been there for 2months and already regret it. First they are way too expensive I'm getting charged $5, 000 a quarter that's for 10 weeks when i attended UNO i took more classes and my tuition was less than $2, 000. When going through the financial aid part at the time i thought they were being helpful but then i realized they basically did everything for me and had me signing papers like everything was alright. The teachers are very nice and seem supportive for the most part but i knew something was up when they don't care if you turn in an assignment a month later they will still grade it and give you basically 100% grade there are no consequences for assignments and to test this i turn in an assignment in one class only answering 6/25 questions correctly and the rest was mumbo jumbo having little to do with the question- my grade was 100%. In another class i had an assignment for a paper that had to be typed in apa format, i just typed information i did no title page, summary page nor did i give any citation(works cited page) and i plagiarized most of it-my grade-100%. so it got me thinking that the whole process to sign up went very quickly and if the teachers are there to really teach and criticize your work so you learn better. they are taking all of my financial aid money plus the most money they can get out my school loans. I'm suppose to get 5, 000 in school loans and 1, 800 in pell grant and its only suppose to be 5, 000 a quarter is what i signed on my paper and what i was told. Does that add up? NO! so where the hell is my refund money? This school to my conclusion is STRICTLY FOR PROFIT! i cannot wait til this quarter is up because i will be returning to a REAL SCHOOL that gives my valuable information from teachers and that doesn't clean me dry out my money. my advise STAY AWAY FROM KAPLAN!

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believe-in-yourself
Abeville, US
May 08, 2011 12:54 am EDT
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Kaplan is more expensive than it should be for the price, and yes doing an associates degree ANYWHERE is always risky depending on where you want to continue for your Bachelors - there is a strong chance some credit will be rejected in transfer. For example, if you do your Associates and Bachelors in different states, there may not be articulations that allow all your Associates' credit to transfer into your Bachelors program. There are a limited number of 4-year colleges that will accept all of your Associates' credits into their Bachelors programs as a 60 semester-credit block. So live in reality and do not blame Kaplan unfairly. What I will always say is that Kaplan is bloatedly expensive and will leave you gasping for air repaying loans, and that you can get better deals college-wise (and some of them are open admission too). My previous post can help you understand that. And what I will recommend is avoiding an Associates altogether and going for the big catch, a Bachelors degree, with the kind of options now available for a Bachelors. See Excelsior College, a nonprofit college, for instance - they accept all regionally accredited credit, and all ACE-evaluated credit, admit everyone, and have a broad variety of programs. You can do exams in place of courses, you can do courses at other places and transfer them into Excelsior. In other words, you can save huge amounts of time and money.

Also look at American Public/Military University, which is a for profit college, but costs only $250 per semester credit including the cost of textbooks, and admits everyone into its undergraduate programs.

There are a lot of online classes that transfer into 4-year colleges. Oregon State offers online classes that can be used in place of physical campus classes, in their programs. Fort Hays State University offers completely online Bachelors degrees. Arizona State University also offers completely online Bachelors degrees. UCLA and Berkeley Extension offer online classes that transfer to other schools. Charter Oak State College is another college a lot like Excelsior, that offers online courses and operates on the same model of accepting all regionally accredited credit and all ACE-evaluated credit. I mentioned reputed universities here which obviously accept online classes. In other words, your admissions counselor is not up to date with reality. Transfer is ALWAYS a risk, it has very little to do with whether the class is online or offline, but a LOT with the kind of recipient institute you are dealing with.

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believe-in-yourself
Abeville, US
May 03, 2011 5:51 am EDT
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cman125, a flexible degree does not have to be so expensive. You can do online classes at Excelsior College for $335 per semester credit without even being enrolled as a student - just sign up for a free account on their website and pay for the next class you want to take, online (there are no pre-requisites, nor is there any formal process for registering for any course, the whole process of signing up for and paying for a class (except for the capstone course for enrolled students), even an upper level one, is automatic). Non-enrolled students can take even any capstone courses without advisor approval - for enrolled students advisor approval needs to be given first before they can register for a capstone. Oh, Charter Oak State College has the exact same model for allowing anyone to register for any course immediately, and many of the same types of fields of study as Excelsior, but they are even cheaper - $275 per semester credit. You can also check out University of California Berkeley's extension website and UCLA's extension website, Louisiana State University's distance learning website, Brigham Young University's distance learning website - you can sign up for a wide variety of liberal arts, business and technology courses and certificates immediately with a credit card (no admissions process at all, pay and start) - and yes it is all offered online! You can also just sign up for online classes at a community college or a 4-year college, there are so many such places in this country that let you immediately start courses without being an enrolled student in any of their programs, and their granting of non-degree status may be extremely lenient and immediate without any approval process (see Oregon State University Extended Campus) AND they cost peanuts even for out of state students.

You can also just finish your degree at American Public/Military University, which costs $250 per semester credit for undergraduate online courses and offers a variety of completely online bachelors and associates programs, and admits everyone with a high school diploma or GED into them. Almost all their graduate programs admits anyone with a bachelors degree, and cost $325 per semester credit for the online classes. Oh yes, these programs are offered ENTIRELY online, without even requiring proctored exams.

You can do even do an online degree from Fort Hays State Virtual Campus or Arizona State University online, their Bachelors programs have a 90% acceptance rate and cost very little for all online students (instate rates). They offer some Masters too.

At the undergraduate level, you can check out sites like www.aleks.com and transfer in credit to places like Excelsior.

Hell, if you don't want to do so many online classes at the undergraduate level, sit for exams - CLEPS, DSST, Excelsior exams, TECEPs, certifications, etc. Places like Excelsior College and Charter Oak State College will accept all this credit, and many other universities and colleges will at least accept SOME credit through these means.

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micwhite
, US
Feb 24, 2011 5:40 pm EST

should have said I had NO problems...

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micwhite
, US
Feb 24, 2011 5:39 pm EST

I completed a BS degree through Kaplan and had problems with tech support, teachers, financial aid, student services, etc. I had a great experience. Yes, sometimes the hold times to speak to somebody were longer than I wanted, but I always got through to a person. Yes, some classes seemed to be a joke, but then some classes were very hard. I think that an individuals experience is just that, his or her experience and does not speak to a whole institute. Kaplan is not for everybody, just as Harvard, ASU, or Kitsap Community College, is not for everybody. If Kaplan is not a good fit for you, find another place to be. Do not stop others from having an experience at all by lamenting your issues and generalizing. If you have an interest in Kaplan do your reseasrch. If you have an interest in UoPhoenix, do your research. Make your choice based on your own thoughts. Kaplan has a unique format from other distance learning programs and I happen to enjoy it.

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MikhaelH
, US
Dec 05, 2010 11:19 pm EST
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Im entering my second year at Kaplan University. I've had nothing but a great experience. I agree sometimes it is hard to get technical support however with repetition it is more of an inconvenience at times but is always there for you, as well as the option to check your system under a tab clearly labeled check system requirements. I would say that Kaplan is not responsible for the format of their programs and it is up to a person to investigate and learn what is required before attending to make sure your systems and programs are in the proper format or have the correct document extensions etc...

Mikhael
I can however see where frustration would come from in your position and a length of time between October - December is unacceptable, I personally have gotten ahold of someone each and every time I've ever needed assistance and personally have no complaints with Kaplan University and I actually enjoy and am proud to be graduating from this school and even intend to pursue my masters degree with Kaplan University.

Admittedly I am unfamiliar with Kaplan University High School and cannot comment on the way it is operated but can say; If Kaplan University High School is operated even similar to the college, you should have no trouble turning this confusion into a great experience for yourself. Like i said earlier, sometimes its a huge inconvenience to try and repetitiously get ahold of people but it is definitely worth it to not give up and continue attempting to get through because 9 times out of 10 YOU WILL REACH SOMEONE :) Best wishes!

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tuckersmom
palmetto, US
Mar 25, 2010 2:33 pm EDT

Hi,
I feel the same way as you do. Please contact me. It is not too late to do something about this. If you are interested in handling this matter legally please contact me at Tuckersmommy2008@yahoo.com or call me personally so I can give you all the information needed! [protected] (Any time is great)

Jessica

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circumvent
Windsor, CA
Mar 07, 2010 1:54 am EST

Some lessons Ive learned after having been screwed by a "business/career/trade" college.
1)If the school is Private, stay away from it
2)If the school is for-profit, stay away from it
3)If the school offers people the ability to finish a course offered at a public college or university in less that half the time it normally takes, stay away from it
4)Do the credits transfer to other PUBLIC colleges and Provincially funded universities? if not, stay away from it
5)are there multiple posts about the institution on educational forums and on the internet in general that are negative in nature, if so, stay away from it
6)Does the school offer job placement assistance, guaranteed high paying jobs after graduation, scouts/employers from companies that come to the school to look for grads, a 70-90% graduate employment rate and a whole bunch of other really over-the-top gurantees?!, if so, stay away from it
7)Does the school have multiple "campuses" spread out all over the country?if so, stay away from it
8)Is the school on the third floor of a scummy building? if so, stay away from it
9)Does the school seem to change names every couple of years? If so, stay away from it
10)Does the school go through a constant change of instructors and management? If so, stay away from it
11)Does the school employ ex-grads as teachers?, if so, stay away from it
12)DO they advertise on tv, have a 1-800 number and do they have glossy print ads? If so, stay away from it
-If I wouldve had a list similar to this before I enrolled in that institution, I wouldve thought twice about making said decision

Bottom line:DO YOUR RESEARCH!

Curtis
Brampton, Ontario
Canada

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JessicaLb
Palmetto, US
Jan 16, 2010 6:28 pm EST

kaplanuniversityrippedmeoff.webs.com

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Bmank
Burnham, US
Nov 25, 2009 11:50 pm EST

my apology to the kaplan girl. I thought fuc yu china was bashing her. i am not racist. China does in fact send lead contaminated toys to the US and they are a Communist government that does not give freedoms like ours in the US. I do hate the ###ing Chinese Government, so we are clear. And Kaplan is a bunch of Dicks and ###s whom could not find their ### with two hands. again i am sorry maggie you have every right to say your piece. I am not a big fan of Chinas government. I ###ing hate communism. Maybe that is because China almost killed little kids with their ###ING LEAD BASED TOYS THAT CAME TO THE USA.

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6:18 pm EDT

Kaplan University high pressure sales rip off

Within 24 hours of an online look see at distant programs I was contacted by Claudia from Kaplan. Having read many of the complaints regarding their high pressure sales many other people have had the same experience I had. When I told Claudia I wanted to think about the course the sale began. I admit I had previously held academia to a high standard and did not suspect the literal 'bum's rush' from what claims to be a school of higher education. Looking back, I cannot believe I was so gullible! Claudia was in such a rush and pushed until she got my credit card to put down a deposit. She literally lied about so many things, I don't know where to begin. At any rate, within days my life came completely apart and this got shoved on the back burner.

I will say if the academic advisory team was an ounce as attentive as the collections team, I would have had a great many questions answered. Most recently, Ms. E contacted me offering a deal provided they could access my checking account monthly, if not I would go to collections, which is apparently more unprofessional and aggressive than their 'business team'. They claim to be concerned with your education, make no mistake THEY ARE ALL ABOUT MONEY, GETTING MONEY, KEEPING MONEY AND DESTROYING ANYONE WHO COMES BETWEEN THEM AND MONEY!

I will say the 'business office is ruthless. I received up to five calls on my cell in fifteen minute periods. I cannot wait to see how abusive and horrible the collections folks are. I, like many people who have complained have been completely demoralized by the system at Kaplan. When I had mentioned the advisory person (who contacted me one time) she had the gall to state that they have thousands of students and could not be expected to take care of all of them. Isn't that what they advertise?

Lies, lies, lies, money, money, money! They are all about profit with no concern for the student. Ms. E. also had the nerve to tell me they do not have a sales team, they do not have monthly sales quota's, their sales people are master's level, and they never take advantage of anyone. I did not take a single minute of class and asked her if that was really worth $3, 000. and she said 'well, you did sign a contract and there is a lesson in this for you". Could they be more callous or patronizing? The only lesson I sadly learned was academia (Kaplan) is as greedy and corrupt as corporate America and that is the most tragic thing possible. Stay away from these vultures!

Oh, by the way, When I asked for accounting for Claudia's behavior and to review the phone tapes (they do tape their calls, I suggest you tape yours), I was told she no longer worked there and they weren't taping that call. Ms. E. did add that whatever tactic was used I did sign a contract and they have many lawyers willing to sue. Run away!

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BradMasters
Canton, US
Feb 15, 2010 11:42 pm EST

If you had went to any other online school you would realize that you are having problems with kaplan simply because they charge 353 dollars per credit hour when any other school online or campus charges $175. I'm a student at kaplan (FOR NOW) do your homework. I bet you learned a lot now huh? U should be getting 2 grand more a semester dummie!

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TonyKaplan
Mesa, US
Jul 12, 2009 8:27 pm EDT

I have not had any problems with Kaplan so far it has been 2 terms later and I have learned a lot. I honestly think that if you do not apply yourself then of course you will not learn anything. This is an online school so the pressure is on you as the student, just because you dont see a live professor does not mean you do not learn anything. I have a 4.0 GPA so i must be learning something in order to keep this up?

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Kaplan Student
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Sep 16, 2008 4:25 pm EDT

If your looking for help in solving your issues with Kaplan university, Come vent on our student forums for free.

www.kaplanforums.com

Come join us even if your experience was not satisfactory. We can help.

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12:58 pm EDT
Featured review
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Kaplan University - fraudulent practices, liars and thieves

I would like to start off by saying I was into my third term at Kaplan University and decided to withdraw due to the schools incompetent, tenacious and corrupt Financial Aid and Student Accounts Department only to have it go from bad to worse. I thought trying to deal with Kaplan’s Financial Aid and Student Accounts Department was a nightmare, but after...

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2:34 pm EDT

Kaplan University plagiarism

As a pharmacy student that has just completed her education, I was looking for a study aid for the NAPLEX (North American Pharmacists Licensure Exam) and I enrolled in Kaplan's online Q-bank, which boasted 1000's of questions for review. First of all, there were only 1040 questions available for the website. Period. Secondly, I searched out other forms of study aid and bought the Comprehensive Review for Pharmacy and also registered for the UNC Exam Masters, which is a school-sponsored database for health professionals seeking licensure, and it's free. I have been through my book and all the Exam Masters questions, and Kaplan has taken over 75% of it's questions from Exam Master's and Comprehensive Review for pharmacists. That's plagiarism, and illegal. Do not waste your money!

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Grace Wilkerson
Baton Rouge, US
Mar 21, 2011 2:40 pm EDT

I am going through the same thing. I wrote to the BBB and still waiting for a response .

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Robertsistanich
Valparaiso, US
Dec 31, 2010 8:31 am EST

I need to know if kaplan is targeting veterans and students accusing them of plagiarism when they are not. This accuases a failure grade and forcing you to take the classes all over again. I got a 73.9% in my Managerial Econ class however I failed the class ? I threatened to contact the veterans administration and they now locked me out of the system? I think they are doing this to make veterans and students retake classes which is revenue for the them. Something needs to be done about this like a class action suit, however this can't happen without all of your support. Conatct me at bennyhill38@yahoo.com if you experienced this type of behavior.

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Kaplan Student
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Sep 16, 2008 4:23 pm EDT

If your looking for help in solving your issues with Kaplan university, Come vent on our student forums for free.

www.kaplanforums.com

Come join us even if your experience was not satisfactory. We can help.

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11:11 pm EDT

Kaplan University sexual harassment

I am currently a student at Kaplan college in Arizona. I am in the respiratory therapy program and I am half way through the program. During my first clinical rotation at a local hospital, I was sexually harassed by a fellow student. I also witnessed him acting inappropriately with a patient and an employee at the hospital. I notified my teacher and I was moved to a different hospital. The school tried to keep it a secret but somehow the hospital found out and dismissed the student. The school put him in a different hospital so he could finish his hours. In the meantime, he called the Dean of the school whom which he has had a friendship with. He told her his side of the story and she believed him, at least I am assuming since she has not returned any of my phone calls or emails and that he is still in class with me. I have emails from this student which I have dropped off at the school. I feel like I am being ignored and that the school is trying to hide this situation. I pay a lot of money to go to this school and I am forced to be in the same classroom with this student whom I feel unsafe and uncomfortable to be around. I recently had to switch to the day program and cut down my hours at work to do so, just so I can be in a safe classroom. I had to change a lot of things in my life and he hasn't had to change anything. As far as I am concerned he should have been kicked out of the program but because he is friends with the Dean, this did not happen. Everyone keeps telling me to get a lawyer, its just sad that the school hasn't handle this in a professional way.

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mourng
,
Aug 24, 2008 8:39 pm EDT

You should get a lawyer if you have proof of what your are saying. If the guy is conducting himself in such a manner it is clearly seen he has NO respect for others. If he is behaving this way now and his career has not gotten of the ground... I am a Kaplan student in another state and in their hand book it states they will not tolerate and type of sexual harassment behavior from any student. READ your hand book that they give out to all students. If you do not have a copy, go to the administration or even financial aide to get a copy. They do not like giving out extras copies but, as much money as they charge you should be able to get one.

One thing I have learned about some (I say some because not all are the same) of Kaplan's staff... they do have their favorites and do show favoritism.
Good Luck.

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10:28 am EDT

Kaplan University fraud and cheating

I became a student at Kaplan sometime in the middle of August 2007. I have taken four classes before I realized that the school was not worth the money charged. I was completely aware of the fact that Kaplan University is a for profit organization however, I expected a certain level of service and higher level of education for the price I was paying. Being a for profit organization does not absolve the company from delivering what it promises to the students. However, my experience with Kaplan was nothing short of a nightmare. I enrolled as a cash pay student and paid off the cost of my tuition for each term a few weeks before the start of the term. Yet, my account, my personal information and my student records were not merely mishandled but also forged. I am a recent graduate from a state university, a dedicated student who has graduated with honors. Foolishly I decided to pursue my education with Kaplan hoping it would be more convenient. Based on my experience, I have enough knowledge to compare the quality of education and services provided by Kaplan to those of a state university. This is based on my experience solely and yours may be different, however, judging by the numerous complaints and desperate cries of students, I am not the only one.

COST.

Kaplan University is a for profit organization. It is a very expensive school compared to state universities that offer online classes. Most bachelor programs require 120-130 credits and have classes that last about fifteen weeks with average credits for classes ranging between three and four. Kaplan has ten week terms with about five to six credits per class and about 180 credits to receive a bachelor’s degree. So, logically Kaplan has shorter classes that are worth more credits and higher credit requirements compared to state universities. When questioned about such high credit requirements, Kaplan’s admission representative stated that since there are only ten weeks to a term students will reach 120-130 credit range before meeting their requirements so Kaplan has increased their graduation requirements. However, since the cost of class is per credit, this raises the cost to astronomical proportions.

Therefore, the student is taking a smaller class load and paying a lot more money for it. The logical solution for Kaplan would be to lower the amount of credits granted per class. Instead of having a ten week class that is worth five or six credits, lower the credits to three or four, that way students won’t amass so many credits and Kaplan could keep the graduation requirements similar to those of other state universities. However, that would lower the cost per class and affect Kaplan’s profits. Students must be aware of this hidden cost and keep in mind that they are essentially paying more for less. In addition, if an individual decided to transfer their Kaplan credits to a state university, most of those five and six credit classes would transfer as three and four credit classes. With Kaplan’s current tuition costs at over $300.00 per credit, students will essentially be paying for credits that cannot be transferred. And at such a cost, this is simply a waste of money.

QUALITY OF EDUCATION.

Many students are lured to online universities in hopes of getting their degree in a convenient fashion. True, online classes are more convenient than lectures but the quality of your education depends partially on you, the student. Just like Kaplan, many state universities offer online degrees and online classes for less than Kaplan.

Kaplan’s curriculum and level of education is by far no more superior to that of a state university. In many cases, it is even lower despite the dedicated professors. Students are given weekly assignments, required to participate in discussions and attend a weekly seminar that is supposed to mimic a lecture.

These weekly seminars are nothing more than a chat room full of students talking about their days and their families with a desperate instructor trying to keep the class on track. Half of the times the instructor is simply overwhelmed by the amount of questions he or she is bombarded with and can only respond to a few. Even though these seminars are supposed to provide a learning environment, they provide very little on the topic discussed.

Reading the discussion postings and responses from students shows that some people have not attained the basic English writing skills middle school students should have. Spelling and grammatical errors plague majority of the posts. Half of those posts clearly show that the student either did not read the material or fully understand it. Many lack organization and logical pattern of thought. To think that a college student would mistake “their” and “there” is ludicrous. Many of these students would not even be admitted to a state college for lack skill, yet they ace the class. Clearly Kaplan admission reps are required to accept any individual that shows even the slightest interest despite the fact that some of these people barely speak English.

Convenience is also a debatable aspect. During the weekly seminar, the system would kick off most if not all of the students and force them to re-enter class. This would happen every seminar and several times per seminar. So when deciding whether Kaplan University is worth $300.00 per credit keep in mind that you are not paying for a better education, compared to other state universities, nor convenience.

RECORD MANAGEMENT.

In order to enroll at Kaplan I have provided school officials with a lot of personal information ranging from my school records to my credit card numbers. As with any organization that collects personal information, I expected a certain level of confidentiality and professionalism. However, from the very start there were issues with my account. I have taken one class in the first term (Sept.-Dec.), two classes my second term (Dec.-Feb.) and one class my third term (Feb.-May).

I enrolled in my first term which started sometime towards the end of September. I paid my tuition in full with a credit card on August 28, weeks before the start of the first term. Sometime in November I received an enormous bill . I called student financial office and was told that the bill included my tuition for the first term and the second term. I was able to prove that I have already paid for the first term and told the representative to charge my credit card for the second term.

By the end of January or beginning of February I got another bill for a ridiculous amount. I checked online and my bill online a little less than what I had on paper. I called student finance office again and asked what was included in my bill. I was told that the cost included my first, second and third terms. I have talked to a representative and tried to prove that I paid for my first and second term. She seemed very confused and I told her to charge me for the one class that I was taking during the third term. The cost should have been $1920.00 but she charged me $1600.00. She told me to give her a call about the remainder of the bill (about $5000.00). I said that I did not understand what the bill was for but she was unable to explain to me. Towards the end of the week I called the finance office again and asked to speak with another rep about the bill since the first rep had no idea what she was talking about. I was transferred over to the first rep I spoke with and she kept insisting that I still owed that money but could not tell me for what. I was able to prove to her that I paid for the first and second term by providing credit card statements and that all I had to pay was for the third term, which was one class and I have already been charged $1600.00 for.

I demanded that she transfer me to a supervisor. After being transferred three or four times I managed to get to a supervisor and she was able to explain to me that when I enrolled in the summer they have opened two accounts for me and I was being double charged and that my payments were reflecting in one account only. She did not apologize for the mistake, she went on to blame me saying that I registered too late for the September term and that was why the mistake was made. The only reason I registered for the September term because the admissions rep was pressuring me to do so and had I known that it would cause me a problem I would have postponed my enrollment. But she told me she would consolidate my account and I would have nothing to worry about.

A week later I got a letter stating that I owed Kaplan about $4000.00. I went online to see what I owed and the bill online stated that I owed Kaplan about $3200.00. Again I called the finance office and spoke with a gentleman who told me I owed Kaplan about $3500.00. I told him it was impossible and asked him what the bill was for. He was unable to give me any answers and I asked to speak to a supervisor. After being transferred to several people I finally managed to reach the supervisor and she explained that it was yet another mistake and that all I owed was $320.00 because my third term was six credits and not five and the rep charged me the wrong amount. Again there was no apology. By now I have had enough and decided that I did not want to go over the same process my fourth term and decided to withdraw.

I have contacted academic advising center and was told I had to talk to my academic advisor and that she is the only one who could help me, even though I have never spoken with her. I tried contacting her and she was unavailable. I was told I had to set up an appointment with her. So the individual I who was scheduling the appointment for me, checked my advisor’s schedule and we set up a mutually convenient time to talk on Friday evening. I waited all evening for the call and no one called. No one called me on Monday either. I figured I would wait until the end of the week and contact someone once more.

By Wednesday, my academic advisor calls me in the middle of my work day, does not apologize or even give a remote explanation why she never made our appointment. She tells me that she will email me instructions with contact information for various departments so I could contact them to be officially withdrawn. I told her that I wanted to finish my third term since I paid for it and withdraw after I receive my grade. She told me it was not a problem. She also stated that I need to set up an appointment with her supervisor for the exit interview. We set up the appointment for the following Monday. I received the email and followed all of her instructions and on Monday I was waiting for the senior advisor to call me.

I waited on Monday night and no one called me. I emailed my advisor stating that I completed everything on the list, contacted all the necessary departments but was unable to speak with the senior academic advisor since he or she never kept the appointment. No one called me until Wednesday. On Wednesday I received a message from my academic advisor stating that she saw me access my class and wanted to know if I planned to finish my third term. I have already discussed with her that I wanted to finish my third term. I called her back and as usual was unable to reach her so I set up an appointment with her. I informed the individual setting up the appointment that I would not be at home and left my work number specifically instructing to call me at work since I would not be at home. Since I have to work around her schedule the least she could do is call me at work. I also emailed her stating that I wanted to finish the third term and withdraw after the third term. I also confirmed in the email that I set up an appointment on Friday.

No one calls me at work on Friday. I waited all day and nothing. I wrote my advisor another email saying how upset I was since this is the third appointment that was not kept. I informed her again that I have contacted all the departments and have not had any issues so I could safely assume that after this term I am fully withdrawn. I restated once more that I want to finish the term. Once I got home I found a message on my answering machine from my advisor, even though I had made it clear that I would be at work and provided all the necessary numbers. I have kept all the emails of our correspondence that clearly show that I planned to finish the term, as proof of my frustration with Kaplan.

Next week I didn’t hear anything from Kaplan. I tried to contact my advisor once more and was told to set up yet another appointment. I informed the individual I was speaking with that I was not going to set up any more pointless appointments and no longer wanted to work with my advisor. I informed in individual once more that I planned to finish the term and withdraw after that and wanted nothing to do with Kaplan. She told me it was not a problem and she would put that in my file.

On Saturday I tried accessing my class to work on an assignment only to learn that I have been blocked from my class. I called the advisor hotline and talked to a lady who told me that I withdrew from Kaplan. I spent twenty minutes convincing her that I planned to finish the term and that I had the emails to prove that. She finally informed me that she was unable to help me and I had to speak with my academic advisor who was unavailable.

On Monday I call the advisor hotline again and demand to be put back into my class since I paid for it. I was told again, that the only person who could help me was my academic advisor. I informed the gentleman that I no longer wished to work with that woman. After spending most of my morning trying to get back into my class I was finally granted access. When I came home I had a message on my answering machine from my academic advisor rudely stating that I was withdrawn because I did not attend class for over 21 days. Yet I have been attending several times a week and had discussion postings with the date and time stamped proving that I accessed the class barely three days ago. Furthermore, she called me less than a week before blocking my access saying she saw me access my class. She was fully aware of the fact that I intended to finish the term and I had emails to prove that. She also knew that I did attend class regularly. My academic advisor was either completely incompetent or simply malicious. I emailed her informing that it was simply not true and I could prove that I accessed my class regularly. I had heard nothing from her since then except for the one message she left on my cell phone for another student.

After such a debacle I accessed my class regularly, participated in the seminars, discussions, took my final exam and wrote my final essay and my final project and had submitted them to the professor. The last week of class I would sign on daily to see if my grades were posted and two days before the end of the term my account was blocked once again.

I called the advisor hotline again and spoke with a gentleman stating that I needed my grade. He informed me that I dropped the class two days before it ended. I informed him that he was mistaken and could prove that. All I wanted was the grade that I paid for, worked for and earned. All I needed was a grade for my one class for the third term. He told me he would escalate the issue to his supervisor and I would hear something in a few days. I waited a week for the phone call and no one called me. So I called once more and talked to another man who told me the same thing. I explained to him that it was ridiculous for me to work so hard, complete all my work and withdraw two days prior to the end of class. I told him I could prove that I intended to finish the class and sent him copies of all the emails. He told me he would get back to me on Monday.

By Tuesday I am contacting a third academic advisor and she has been working with me to resolve this issue ever since. She has been very polite and helpful but I still don’t have my grade. She has also told me that I have called an academic advisors and spoke with someone named Debra and demanded that I be withdrawn by Kaplan two days before the end of the term. She said that there is a detailed conversation recorded in my file. I told her that I never called two days before the end of the term, I never spoke with a Debra and that record is fraudulent. It would not make sense for me to demand to be withdrawn before I received my grade. Why would I complete all the work, work so hard to be reinstated in the class the first time I was withdrawn only to request to be dropped before I got my grade? I reviewed my phone records and there was no calls made to Kaplan on that day. Someone went into my file and created a fictitious conversation so they could block me from my class. She also told me that since the instructor received a notice of withdrawal two days before the end of the term he did not bother grading two ten page papers I submitted and I had to wait for him to come back from his vacation and grade my papers.

Yesterday I got an email from the advisor who was finally able to make any headway with this issue and she told me I would be able to access my class today and see my grade. I tried to log into my class two minutes ago and am still getting a message that my account is blocked. And I still don’t have my grade.

So those of you who are planning to attend Kaplan consider all your options. Make sure you do some serious research. And despite what people say, that Kaplan is for profit does not mean that Kaplan can just take my money and not provide me the services. Every company, for profit or not, has a duty to provide the services customers pay for otherwise they are simply thieves. My situation was fairly simple, I registered and I paid cash and this is the resulting mess. What if I had financial aid, loans, grants or other issues? I could only imagine the tangled nightmare that my life would have been.

Consider this, I paid well over $6000.00 for the four classes I took and this is what I bargained for. I don’t know if I will be able to get my grade and it has been over a month. But I will be contacting the Board of Education and anyone else who will listen to make sure that Kaplan does not steal from another unsuspecting student. If any one of you reading this has been dealing with Kaplan and are having issues, contact the Better Business Bureau, write to the Board of Education, and contact your Attorney General and anyone else who can help.

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Dahn Shaulis
, US
Aug 07, 2018 12:37 am EDT

Purdue University Global (aka Kaplan) is using fraudulent means to enroll students.

https://www.linkedin.com/pulse/purdue-university-its-subprime-college-cousin-fraud-dahn-shaulis/

Dahn Shaulis

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Mrs. Helpless in NYC
New York, US
Jun 15, 2018 1:54 am EDT
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I have to agree with Felicia Garrett. They lack tremendously in the area of FA. They also lie about COA and when asked to provide proof. The excuse is that they are not allowed by their superior. Only he has the authority to view this information. If I am paying for the school and they are receiving funds, then I should be able to get this information. I have had hundreds of dollars deducted. I depend on this money to survive and help out while I study. Maybe the change of Purdue University taking over will add some substance to Kaplan education.

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TheRandomDrifter
Akron, US
Sep 11, 2013 8:01 am EDT

Oh okay n3rdyg1r1, you're a bad person. Let me completely destroy your huge paragraph of ###.
You emailed your adviser about that you wanted out of school? I find this hard to believe because I am always in contact with my academic adviser and they always do their job correctly. Maybe you just had a bad adviser? I don't know, maybe I am just thinking too deep into this. You could of asked for a new academic adviser instead of sitting on your ### and doing nothing about it or better yet file a complaint with the school, but NOPE it's the SCHOOL'S JOB to do YOUR WORK RIGHT?! You then contradict yourself and say near the end of your ### saying "I will tell her that I am going to withdraw early from the 5 weeks". So did you contact your adviser or not? I am gonna say no.

As for College Comp, all General Education classes are really crap that you learned in high school. This isn't just linked to Kaplan. You have to take them in order to graduate, deal with it.

Oh and the discussion boards are so bad! They are so bad that I have never once encountered any student that did anything you said they did. All of them spell really well, speak coherently, and also provide sources when needed to add to the discussion posts. By the way, good job shooting yourself in the foot there "Ms. Ohmigosh", complain about someone elses grammar but don't use proper grammar yourself.

Oh and the horrors that you find out that the professors are ###ING HUMAN BEINGS?! Really?! Are you so surprised that a professor from a university has a life outside of their job? JESUS CHRIST CALL THE NATIONAL GUARD BECAUSE PROFESSORS ACTUALLY HAVE LIVES! Personal facebooks are PERSONAL facebooks, get the hint there. Professionalism does not need to be on your personal facebook. That's what a PROFESSIONAL facebook is for. You got some nerve to judge someone by their home life alone and not their actual teaching abilities.

Next off you completely get mad at the fact the professor did not answer you back right away, last I checked the world does not revolve around you; other students pay for college and they also require the professor's attention. Why don't YOU try teaching hundreds of students a day?

Also as for your "MAYBE went off topic" mark, that's a lie. All Seminars are recorded and the professor can see what you write in the text box so you probably added nothing to the discussion of the class or just sat there and typed nothing. PARTICIPATION! WHAT'S THAT?! So I highly doubt he said maybe. Also with your paper or journal or whatever, did you even read the goddamn grading rubric? All professors follow that rubric. If you got a 0 then it's your fault and you were not on topic, period. If you have a problem with that and you do feel your professor was in the wrong, contact your ACADEMIC ADVISER!

Also I find it hilarious that you had a chance to get out so why the ### are you even complaining? The school literally said "if you do not like our program in the first 5 weeks, there's the door and no charge to you whatso ever" So all your bickering here was pointless ### and you should feel ashamed of yourself for judging someone based on their appearance as a teacher/professor WHEN THEY ARE ON THEIR OWN TIME! I bet you don't dress up nice to go to the store, random party, or just something casual that we humans do every single day. So the next time I see someone adept in the field their in, I will make sure to judge them by their APPEARANCE FIRST and their EXPERTISE second. Because you know, as soon as someone gets a career they no longer have fun and whatnot, they all become grumpy ###s that go through the motions, never smile, and are always super serious! ###.

You see this is called "Skepticism" I am using, as in I am not taking your word at face value and until you provide proof of your claims, you are just someone who is bitter that did not like the school. By the way, all universities have problems, even the huge and well received ones.

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n3rdyg1rl
Newalla, US
Jun 23, 2012 6:28 am EDT
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I agree. Kaplan University is a very big scam. I just signed on for the first term a couple weeks ago. I am still in the free 5 week program, but I emailed my adviser and said that I wanted out. Haven't heard from her yet.
The classes are very pathetic. I was learning the stuff they are teaching in my Comp 1 class at Kaplan in my Freshman English is high school. It was ridiculous. When I asked the professor, he said that "High school English classes will overlap with your courses here". So basically he just said that I shouldn't have busted my butt in high school to make good grades and pass AP tests? That seems suspicious.
Also, the discussion boards! Ohmigosh, the people on there have such bad grammar and I cannot stand to read the posts. One student put up one day in a seminar, "Prof, we read dis paper now?" I'm like "Dude, where are you from and how did you get into college?" Then I realized that they just let anyone in.
I also got snoopy and looked at the professors' Facebook pages, I found them because their names are not very common. One teacher is not only very "homely" looking, but his profile pic is of sitting in a chair in a very bad looking look shirt and he looks like he's missing a few marbles. Not the kind of person I want teaching me. (Did I also mention that he is the English teacher who got a degree in Mythology?) The other teacher, a Legal Skills study teacher, has a profile picture of herself partying. Are you serious?! I know that it's a personal Facebook, but profile pictures are supposed to be professional if you work in a professional job.
I had a perfect 100% grade until this past week. (Yes, I know it was only the first week before, but still). Then I check my grade in my Comp class to find that I now had an 88%. So I scrolled through only to find that I had been docked points on a discussion and given a 0/10 on a Journal entry. So I emailed the professor and asked what was up with the journal. (I didn't need to ask about the discussion board, since it was explained when I clicked on the grade.) He replied 2 days later, (mind you, I emailed him in the middle of a seminar WHILE HE WAS ON HIS EMAIL), with "Maybe you didn't cover the topic well enough or you went off topic." I did not want a MAYBE, I wanted a real answer as to why I was given a 0 on something that I worked for 30 minutes on. (For those who don't know, the journals are just 1 paragraph about whatever topic they give.) I have decided that I am just not going to go back to class. Once my adviser calls, I will tell her that I am going to withdraw early from the 5 weeks. If she doesn't call, then I will fail out. But I'm not a complete student yet anyway. It says so on the paper. During the first 5 weeks of classes, the Kaplan Commitment program for those who don't know, you are not responsible to pay anything and you are not considered a complete student. If you choose to stay, then you will be considered a complete student. If she doesn't call by Monday, I will call someone there and tell them I want to withdraw and that is final. I may even call them out on the game they are playing.

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Jennifer Lynn A.
Webberville, US
Jun 14, 2011 4:21 pm EDT

Are there any class action suits against Kaplan currently? We owed 659.00 last fall (2010). We were paying it off and our statment in February came and stated we now owed 1213.00. He had not taken any more classes since the last bill. It looks like most of the complaints are from a year or two ago. I'm not sure what to do about paying this bill.

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SHBR
Lincoln, US
Jun 08, 2010 4:08 pm EDT
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I am also having problems with Kaplan University. I dropped a class prior to it even starting and then they gave me an "F" in the class! My advisor says I never dropped the class even though I have documents to prove I did. So now Kaplan is charging me for the class, I can't get my transcripts sent to the University I want to attend and received an "F" for a class I dropped. But the school doesn't agree with me, even with proof. They even asked to me to see if the Army would pay for it, knowing that the Army doesn't pay for a dropped class or a class you receive an "F" in..they just want their money.

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yodadkana
Parkersburg, US
Sep 04, 2009 12:44 am EDT

I can verify part of kaplans scams. I am not a student at the school, but today considered going and was pressured by a kaplan employee to join. I told him I wanted to join [protected] school year and would enter their fafsa information at that point and time. He tried to send me a [protected] correction fafsa form link. The problem is if I would have listened to kaplans advice, I would have messed up my current financial aid for the school year.
The credits are exactly how you guys describe over 300 bucks a credit, 5 credits a class, so your paying more money, getting less classes each term, and your walking away with a weak education.
Kaplan is not the only college that gives you the run around when trying to transfer. My current college throws around calls, and gives the run around when it comes to transfer information. They don't give a straight answer when their paycheck is on the line, but thats how it goes. Good luck you all, and your college trials.

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allieg
North Richland Hills, US
Aug 13, 2009 11:13 pm EDT

i'm really scared now. i took one term at kaplan and realized, this is wayy too much money. cost has gone up to $365/credit hour now. So, for two 5 hour courses i'm in debt over $3500 not to mention the interest i will gain on my loans. I've already had troubles trying to withdraw, as my academic advisor won't return my calls or emails. she told me that I needed to talk to so many people to withdraw and she would have them contact me, but i've yet to hear anything. I also got a notification that my textbooks for next term have been mailed to me. (which i didn't register for). ...ugh, and i have all this financial aid as well. i think kaplan just takes students and abuses them because they know these people want so badly to get an education, they make it seem so easy then just take their money and run. i'm really upset, and i will take this to court if i have any problems that i've been reading about...luckily, my aunts a lawyer.

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Kathy
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Oct 17, 2008 3:16 pm EDT

I had the very same problems at University Of Phoenix, no one would return my calls, I was in a class I could not do online, and they knew this yet no one contacted me. My funds were lacking. It tool two and half months to get my money and it was one-third of what it should have been. Now they want money as does KU, I have also been awaiting funding. For the person who mentioned contacting the dept of education. Good luck, I sent them a two page letter four months ago and have still not heard anything, it was regarding University of Phoenix. All of this money for education I expect much more from both schools

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candace anderson
,
Sep 04, 2008 6:46 am EDT

I APPLIED FOR FINANCIAL AID AND I ONLY TOOK ONE CLASS AND PASSED AND NOW I OWE 10000 AND THE GOVERNMENT WAS SUPPOSE O HELP ME AND THEY ARE NOT AND NOW IM IN DEBT BECAUSE I SIGNED UP FOR AN UNSUBSTIDIZED LOAN AND THEN I FOUND UOT LATER IT SHOULD OF BEEN SUBSTIDIEZED SO THE GOVERNMENT COULD PAY IT.

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11:37 am EDT

Kaplan University scam and theft

I have been enrolled at Kaplan University as a cash pay student. I have no scholarships and no financial aid. I make cash payments and they record them. Yet the accounting department has created two accounts for me that doubled my tuition cost by almost $30, 000. I have contacted the financial office many times to have this issue resolved. According to the financial office assistants I owe no money but I keep receiving bills. Also my online balance reflects a staggering amount with payments due yet according to the finance office I owe nothing. Since my situation seems simple enough but the financial office still manages to make mistakes with my account I decided that I was not getting my money's worth so I decided to drop out of school. I called to let an academic advisor know that I wish to withdraw. He informed me that I need to talk to my own academic advisor, S. C., who I was never able to get a hold of for unknown reasons.

I set up an appointment to talk to Ms. C. on Friday after 6:00 pm Central Time. I spent the whole evening waiting for the phone call and no one has gotten back to me. Ms. C. called me next week around Wednesday with no apologies or explanations as to why my appointment was not kept. She also sent me an email letting me know who I have to contact in order to withdraw from this school. I have followed her directions precisely and let her know that all the steps were completed. She then informed me that I had to do an exit interview with a senior advisor and set up an appointment on Monday at 6:00 pm Central Time. This appointment was never kept.

I contacted Ms. C. again and informed her that I was getting very frustrated and she did apologize and promised to get back to me. That was the last time I spoke with her. I called again last week and was informed that Ms. C. was not available to take the call but I should make an appointment with her. I made a third appointment on Friday at 3:00 pm and informed the person setting up the appointment that I would be at work. I gave specific instructions that I needed to be contacted at my job and left a phone number. Ms. C. called me at home and left a message even though I made sure to leave my work number. She also had my cell that she could call and would have been able to reach me. I have sent her an email that I was very frustrated and disappointed with the way I am being treated.

Thought this ordeal I kept informing Ms. C. that I planned to finish the current term since I paid almost $2000.00 for it. I have copies of all the emails including the one informing her in writing that I planned to finish this term. I have not heard from Ms. C. so I called the academic advisor and spoke with another person letting her know of the trouble so far. She has been very helpful and I informed her that I planned to finish this term since I already paid for it and was half way through earning 100% in class so far.

Today I tried to log into my class since I have an assignment due this week to work on it but found out that my account has been blocked. I called academic advising and talked to a lady who informed me that I was dropped from the class and that I need to contact my academic advisor, Ms. C., to be reinstated, who is not here on the weekends. So I have been charged almost $2000.00 for a class that I was forced out of for no reason but someone's incompetence and now I cannot get a hold of anyone who could help me access my class. No one is willing to help me and I cannot get a hold of Ms. C. either. I am told that I need to set up an appointment with her but according to my previous experience she is not likely to keep this appointment.

I have copies of all the email correspondences.

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Update by Victoria Bugayev
Apr 05, 2008 11:38 am EDT

I have been enrolled at Kaplan University as a cash pay student. I have no scholarships and no financial aid. I make cash payments and they record them. Yet the accounting department has created two accounts for me that doubled my tuition cost by almost $30, 000. I have contacted the financial office many times to have this issue resolved. According to the financial office assistants I owe no money but I keep receiving bills. Also my online balance reflects a staggering amount with payments due yet according to the finance office I owe nothing. Since my situation seems simple enough but the financial office still manages to make mistakes with my account I decided that I was not getting my money's worth so I decided to drop out of school. I called to let an academic advisor know that I wish to withdraw. He informed me that I need to talk to my own academic advisor, S. C., who I was never able to get a hold of for unknown reasons.

I set up an appointment to talk to Ms. C. on Friday after 6:00 pm Central Time. I spent the whole evening waiting for the phone call and no one has gotten back to me. Ms. C. called me next week around Wednesday with no apologies or explanations as to why my appointment was not kept. She also sent me an email letting me know who I have to contact in order to withdraw from this school. I have followed her directions precisely and let her know that all the steps were completed. She then informed me that I had to do an exit interview with a senior advisor and set up an appointment on Monday at 6:00 pm Central Time. This appointment was never kept.

I contacted Ms. C. again and informed her that I was getting very frustrated and she did apologize and promised to get back to me. That was the last time I spoke with her. I called again last week and was informed that Ms. C. was not available to take the call but I should make an appointment with her. I made a third appointment on Friday at 3:00 pm and informed the person setting up the appointment that I would be at work. I gave specific instructions that I needed to be contacted at my job and left a phone number. Ms. C. called me at home and left a message even though I made sure to leave my work number. She also had my cell that she could call and would have been able to reach me. I have sent her an email that I was very frustrated and disappointed with the way I am being treated.

Thought this ordeal I kept informing Ms. C. that I planned to finish the current term since I paid almost $2000.00 for it. I have copies of all the emails including the one informing her in writing that I planned to finish this term. I have not heard from Ms. C. so I called the academic advisor and spoke with another person letting her know of the trouble so far. She has been very helpful and I informed her that I planned to finish this term since I already paid for it and was half way through earning 100% in class so far.

Today I tried to log into my class since I have an assignment due this week to work on it but found out that my account has been blocked. I called academic advising and talked to a lady who informed me that I was dropped from the class and that I need to contact my academic advisor, Ms. C., to be reinstated, who is not here on the weekends. So I have been charged almost $2000.00 for a class that I was forced out of for no reason but someone's incompetence and now I cannot get a hold of anyone who could help me access my class. No one is willing to help me and I cannot get a hold of Ms. C. either. I am told that I need to set up an appointment with her but according to my previous experience she is not likely to keep this appointment.

I have copies of all the email correspondences.

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Kaplan Student
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Sep 16, 2008 4:27 pm EDT

If your looking for help in solving your issues with Kaplan university, Come vent on our student forums for free.

www.kaplanforums.com

Come join us even if your experience was not satisfactory. We can help.

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Karen Carpenter
,
Sep 12, 2008 6:06 pm EDT

I had a similar situation occur. I received a scholarship to study at Kaplan U from my company and thought I was doing something great for myself. I used the scholarship for two classes and paid for a third on my own. I did not have any loans or financial aid. I wanted to withdraw because I could no longer afford the tuition. I had so much trouble getting through to any one at Kaplan, least of all my own academic advisor. I finally got through to my advisor and she sent me a detailed email that outlined what I had to do to withdraw. It was so crazy, because I had no financial aid and no balance on my account. I promptly replied to her email but I never heard from her again. No one responded to my emails or phone calls and when I went online to retrive my last grade report, my account was blocked. I got the usual run around when I tried to contact Kaplan. I talked to an academic advisor who said she could not help me, and she referred me to the returning students department. The woman I spoke to there couldn't help me. She referred me to the students account department. The woman I spoke to there listened to me and then told me to wait a few days before I do anything. I thought that was odd. Then she told me not to try to log in to the university. She told me "it's going to cost you money". She was adamant that I not log in and repeatly told me not to try. I took that as a warning and didn't try to log in. The weird thing is, the same day my account was disabled I received an email telling me classes resume onSept. 17th. I also had problems with my account. I would send them an online payment and receive notification they got it and then get a phone call saying I needed to submit payment. It was also weird how they seemed to have 2 different accounts. One would show I owed money and the other would show my balance was paid. When I talked to an admissions advisor when I first enrolled, I smelled something fishy. She was too pushy for one thing and I kept getting the impression that she was trying to sell me. I should have relied on my gut instinct and not enrolled, scholarship or no scholarship. I'm thinking about going to my HR manager and telling her about my experiences so she can report it. All I want is a copy of my last grade report, but I doubt I'll ever get it. I don't think my credits will transfer to another university either so I just poured money down the drain.

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Kaplan University terrible place!

Kaplan University is trying to be something it's not: a prestigious university that's reknown worldwide.
From an internal source: Dr. Betty Vandenbosch, KUs new Dean of the Graduate School of Management, has a clear vision for where shed like the school to go.

My goal is to make the MBA program at Kaplan competitive with top-tier MBA programs around the globe, both online and on the ground, she said. As it grows, students will gain a larger and larger network of Kaplan graduates they can work with and rely on.

I think I hear Harvard, Yale, Northwestern, Columbia, and Drexel shaking in their boots.

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pennyhigh
Charlotte, US
Sep 20, 2010 6:30 pm EDT
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I have read several of these complaints and I must say I'm in 100% agreement! This school is horrible. I graduated with honors with my associates decree and decided to enroll in Kaplan for the sole reason their credits were $125 cheaper than my college and I was looking forward to saving money while in college. Needless to say from the 1st month I enrolled, the financial office has been a nightmare! Here is an example of one e-mail I have sent (there has been several and I have saved everyone of them)...

"I am sending you this e-mail due to my frustration with the management of my account here at Kaplan University. I graduated with honors from another college and decided to enroll with Kaplan because of Tenisha Walker's encouragement with this being a better college. I was impressed with the financial and academic advisers I spoke to. Realizing your Bachelors program was less expensive, I enrolled to obtain my degree.

I was first promised the wave of my technical fee and was told it would take less than two years to obtain my degree. Needless to say, no one would help me reverse my technical fee because I was told technical fees are never waved. Almost six months later when I happened to locate the form Ms. Walker signed waving my fee, I immediately faxed it in and my fee was waved. It took my persistence to achieve what Kaplan should have already done.

Since last summer I have been receiving calls because of my balance on my account. When I enrolled, they clearly stated my FASFA would cover my tuition and I would have extra to purchase Microsoft Word and other supplies I may need (this is why I changed colleges). With no phone call from my financial adviser, my FASFA was diminished due to the poor handling of my account. I tried several times to contact Mike Lisak, over three months later, (again with my persistence) I was able to get a hold of him. He explained to me taking two classes too many, I can only take one class at a time in order not to be in the negative. He also said he would maximize my student loans in order to ensure I will have enough to pay for my tuition.

This is alarming because this means it will take twice as long for me to graduate (which was not promised to me when I enrolled) and I have never had to only take one class at a time. Since last September of 2009, I continuously receive calls about my account, even though I reduced my credits in half. I Spoke to someone on Oct. 4th, 2009 at 11:30 a.m. explaining I am requesting a different financial worker. I was told this needs to be escalated and a Katy Burke would call me. I waited, called again on Oct. 9th and was told a Tiffany Washington would call me because Katie Burke does not handle financial aid. I waited, On Dec. 23rd I called AGAIN and spoke to an Amy Cagle and was told a Teonna Perkins would call me on this matter. I must say, I am going to take this matter further if I cannot receive the support my money is paying for! To this day, I still have had no financial help with my concerns and frankly I have never experienced such unprofessionalism at a college! My grades have suffered because I am consumed with this quandary."

After over a year of torment from this school I have made the decision to withdraw and accept my loses. Trust me I am trying to obtain an attorney so that I can receive some of my money back from them. I have never done a class action suit, but I have found several students that have experienced the same situation..They should be held accountable for what they put their students through.

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AnnM
lafayette, US
Sep 15, 2010 2:15 pm EDT
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My disagreement with Kaplan has nothing to do with policies. I have been enrolled at Kaplan for over a year. I have sent in all of my documents, yet they still call me saying that I am missing documents. When I call back they say there has been a mistake and that they will fix the problem. I still haven't received any financial aid even though I have loans. They are know calling me every day saying I owe $7200 in tuition. After explaining that I have sent in the document via email and fax 31 times and counting, they apologize and say they will fix the problem again. I am now on hold for 25 minutes trying to reach financial aid and will be threatening to complain to anyone that will listen. I doubt a lawyer will be able to do anything, but I am willing to try anything. I have already decided to switch to my local community college. If they try to give me hell at least I can camp in their office until something gets fixed. What a horrible, money-mongering, uncooperative "school". ITS NOT WORTH IT!

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Angeleyes42259
Littlestown, US
Aug 17, 2010 4:44 pm EDT
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In reading most of these comments and complaints I hear, I was late getting started or you owed money for the school which you probably couldn't afford anyway. Kaplan is a FOR-PROFIT University. What is it about for-profit that ya'll don't understand. They make a profit from their schools. That doesn't make them a bad school. Also they have policies that are clearly stated if you read them. If these are not followed then yes there are consequences. I have been at kaplan for 3 terms and have been pleased with them. I have not had anymore of a problem than a brick and mortar school. They all make mistakes and I have never had a problem with my advisor because she calls in and still checks on my progress.

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foxon64
Depere, US
Feb 08, 2010 2:15 pm EST
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I agree,

Kaplan has inflated credits, they overcharged me, the misrepresented the costs of theor shcool's tuition costs at the I was woriing wiht an adminsnin xcoubnselor. I was told the total cost for funding per school calendar year would not exceed what my funding sources were paying. They lied, now saying I owe over $1800.00 and will not give me my final transcript for transferring to a more affordable college!

Can I file a lawsuit?

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Yolanda Tate
Tucson, US
Nov 27, 2009 11:49 am EST

Kaplan is a FRAUD! I have received student loans and grants and they are trying to make me pay out of pocket. The bad thing is the first amount of out of pocket expense was $300, after 2 weeks it is up to $1222. I received an email form my student loan lender saying that a Stafford loan I applied was approved for $2000, which would mean I owe nothing and they would owe me. Well as of today Kaplan has cancelled that loan and the only way I can get it if Kaplan lets the lender know yes she needs this loan, but of course I get nobody to call, email, or respond to my request.

To anyone who is considering Kaplan DO NOT ATTEND TGHIS SCHOOL THEY ARE ALL THEIVES, LIERS AND FRAUDS!

kdrdibft
kdrdibft
Higgins, US
Jan 15, 2009 4:17 pm EST

Here is a complaint link for Florida colleges...
http://www.stateofflorida.com/Portal/DesktopDefault.aspx?tabid=57

kdrdibft
kdrdibft
Higgins, US
Jan 15, 2009 3:43 pm EST

To file complaints through the Attorney General Office against Kaplan University here is a link...
http://www.oag.state.tx.us/consumer/index.shtml

kdrdibft
kdrdibft
Higgins, US
Jan 15, 2009 12:50 pm EST

I went to Kaplan University for 7 weeks.. they are full of them self's they lye to people and say on its only this cost per term 3500.00 but then again they add charges to keep you from having the money that is left over that is yours to begin with an never send it to you.. and if they do they say you have to pay it back...
Which they did this to a friend of mine... they are frauds and they scam people and the Fasfa Gov. Grant People they should be shut down permanently! and sent to JAIL!

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Angela
,
Oct 28, 2008 7:12 pm EDT

This is a horrible school! $326 per unit for a school that has standards below your local community college. Not worth it! I do not recommend it to anyone.

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Kaplan Student
,
Sep 16, 2008 4:26 pm EDT

If your looking for help in solving your issues with Kaplan university, Come vent on our student forums for free.

www.kaplanforums.com

Come join us even if your experience was not satisfactory. We can help.

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Kaplan University scam charges!

As a Single Mother with a BS in Chemistry, I enrolled a few years ago to complete a Forensics Criminal Justice program to fulfill prerequisites needed for my application acceptance to UCLA. My FAFSA awarded ALL fees and paid every semester as described in my Award letters. Upon my withdrawal to pursue a classroom environment, I received in lieu of my 3.8 transcript request/report, a BILL for est. 1600.00 +. Their billing department deleted all of my online access to my account at Kaplan and would never provide any description of their invoice, all the while, holding my transcripts 'hostage' for my University need.

I confirmed with FAFSA the THOUSANDS of dollars paid to Kaplan; which were more than I had ever known were sent; as was not the full cost described to me. FAFSA confirmed they had indeed paid in full. Kaplan never agreed nor disagreed, sending 'final bill' to me nothing short of extortion and non-disclosure. And I realized, they paid more than was required by FAFSA in a FAFSA accounting history obtained! I HAD to set up a payment plan with Kaplan to obtain my transcripts, with a minimum deposit of 500.00 to initiate the plan and a 100.00+ servicing fee and interest of course.

In a year's time, I corresponded endlessly to correct their accounting. I paid the 'extorted' funds once I left their program for University after maintaining a Dean's list status at all times and became their first Criminologist's Teacher's Assistant (unpaid performance). They threatened my credit and transcripts to a point where I caved in for my need to raise children, work and attend for my Masters. Kaplan further takes advantage of persons less aware of the higher educational process and I am aware of at least 3 persons who should not have been granted entrance into higher learning while signing financial commitments that they in fact, failed out of and paid and paid and paid, anyway; leaving with debt and their hopes for better living via education very, marred to say the least. Shame on Kaplan Financial Department and their entrance process which in essence, makes a sale and finds a way to collect further for monies not owed to them.

Live and learn. Be VERY cautious of going to Kaplan and signing away large financial obligations as well. They are VERY skilled and manipulating students and sadly, the FAFSA and other financial aid programs. Kaplan OWES me for quite some time now. Anyone with the time to fight them, I urge them to do so in hope they will eventually be exposed and be made to refund countless unknown funds to the government and students they manipulated and manipulate currently.

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Christi Price
, US
May 15, 2022 6:19 pm EDT

They are doing the same thing to me. I cannot get my transcripts until I give them over 2000 dollars.

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Faithlove12
, US
Aug 04, 2019 11:38 pm EDT

I live In Cape Coral FL I wish to file a lawsuit
Against Kaplan college

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Mariebllck
Roanoke, US
Aug 11, 2010 4:45 pm EDT
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I am so happy that I decided to change my mind about this school. I am thankful that they only got me for the $80 enrollment fee. These people are only trying to take your money, but when it is time for them to pay you back money they just constantly give you the run around. You might sit on hold for about an hour or so, sometimes no one will answer the call at all. I was given voicemail that was always full. I even sent a email about the problem and still have not got a reply.

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Janie George
, US
Feb 07, 2011 8:56 pm EST

I enrolled in Kaplan in 2007 on line classes, I was told that I would be able to work the class around my schedule and go at my own pace. Well that is not true. I had a class twice a week at a scheduled time and work that had to be done each day. I was working two jobs and needed to do this at my own pace. So, I dropped out and sent my adviser several email, the computer that this was on is long gone now, with no return for appr a month. When I did here from them it was a bill for $800+ and am still getting bills and phone calls daily from AES. They said I would have to have all my info to fight this and I don't, but I need to let everyone know what happened to make them aware. Also, I hear now that Kaplan lets people "try" their classes out without any obligation before hand so that they can see if the schedule and everything will work for them. I should have been offered that same thing and wouldn't be in this situation. I explained all this to up to three people at Kaplan and none of them helped me.

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dks2683
Howell, US
Sep 23, 2013 5:38 pm EDT

I applied to Kaplan University Online in January. Because of an error in transferring Universities in the financial aid department I was unable to begin classes until July. In a check the day before classes with financial aid everything was inline and ready to go. The day after school started I received a call stating my financial aid was in suspense again from the previous university. Twice weekly for the next 10 weeks I would call the old university and Kaplan university check ing on the status of the aid. Finally before the end of the term the error from the previous university was solved and Kaplan advised they would submit the paperwork for the aid. I was contacted 2 days after the term ended and told that the award letter would be for the future terms and not included the previous term. When I asked why since they knew of the problem from the beginning and their lack of processing should not affect my award. They told me that they received approval after the end of the term and could not go back and cover the closed term. WTH?

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Brooke Stockton-Guy
Conroe, US
Feb 19, 2013 10:36 pm EST
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KAPLAN UNIVERSITY/ TEXAS SCHOOL OF BUSINESS TAKES ADVANTAGE OF INNOCENT PEOPLE THAT HAVE NO CLUE WHAT SO EVER HOW MUCH SCHOOL IS SUPPOSED TO COST OR SHOULD COST (FOR A CERTIFICATE) AND WHAT OTHER ACTUAL CAREERS ARE OUT THERE WITH THE SAME PRICE! They Brain wash people into going to their school and paying for their school. I started school there in 2010 for dental assisting. I have also wanted to be a in the dental field. I thought I was going to school to learn how to "CLEAN TEETH". well, that wasn't so. I had no idea there was a difference between dental assisting and dental hygiene. Of course, I know now, because I worked as a dental assistant after getting for RDA License for a little over a year before I lost my job. The school told me it was going to cost $15, 000 and i was mortified! Well, I ended up getting a $6, 000 grant and 2 student loans for the remainder of the cost. MY INTEREST RATES ARE ALSO GOING WAYYY UP because I cannot afford to pay for those incredibly over the top priced student loans for that school. Dental Assisting is descent money but not NEAR enough money to pay off REDICULOUSLY HIGH LOANS and take care of bill, kids, etc. I later found out there were other schools you could get the SAME RDA license and schooling for $1, 500-$3, 000. THATS A REASONABLE PRICE. I cannot believe I didn't know about this before I WENT TO TEXAS SCHOOL OF BUSINESS. I'm so upset and regreat it so much because I could have gone to HYGEINE SCHOOL for around that price. I could have had an ACTUAL CAREER for the money I am supposed to pay. My sister also went there and she is in dept too and feels the same exact way I do. I also had to pay $50 a month while in school. (I HAVE NO IDEA WHAT THAT WAS FOR) I hope this issue is resolved somehow and take some of this money off that US INNOCENT PEOPLE are supposed to pay for a rediculous CERTIFICATE.

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Ctine
, US
Sep 21, 2016 5:26 am EDT
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file complaint here
http://shareholdersfoundation.com/caseinvestigation/capella-education-company-former-student-investigation

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smudly51
Euclid, US
Aug 16, 2016 6:37 am EDT

Iam a current student of Kaplan's so I feel a bit uncomfortable stating my name. They have been mishandling my financial aid. I took an extra loan out through Kaplan for student expenses and up to date they have not given me my money. I spent the entire day on the phone attempting to give them the benefit of the dought. I was literally keeping track of all the lies they told me, I ended up by the end of the day with a very sick feeling I just made the worse choice in my life. I have one step left and that is to contact the Attorney Generals office and prey to god that will shake them up enough that I can get my money returned to me. This has been the worst episode of my life.

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KUStudent32709
Logan, US
Aug 16, 2016 2:54 am EDT

I have been trying to get into my KU profile for days now, I work a swing shift so I stay up late at night so I can sleep with my husband when he gets off his graveyard shift. So I am not awake in the mornings and then I wake up to go to work so by the time I can call to Kaplan University call center no one is there. Where is the support there? It's supposed to be online for people like me have a convinence of going to school when we want to and can. But how is that true when people like me have to wait until their hours of work to get any tech. help? I just dont understand it and I'm very fustrated with the program right now. Some one please tell me how that is helpful if they aren't there to support you?

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what2do?
Deruyter, US
Aug 16, 2016 2:54 am EDT

I am currently a student at kaplan university. I have been reading the many complaints that are directed toward the school and am unsure whether or not I should continue with this university. I am taking their Medical Office Management Class. I read a complaint recently that sated that Kaplan has a "Kindergarten" learning style, I am disappointed to say that I agree. My issue right now is that my classes no longer work when I try to access them. In fact, I have contacted their tech support via live support and get the same answers as to what to do and none of it works. I call them and they do not answer. I wait for them to call after leaving numerous messages through email and phone and when they do finally call they ask for more money. I have more than one problem with Kaplan as you can see. To anyone who is reading this I urge you to stay away from Kaplan. I think I have made a mistake. I really don't know what I should do myself. All I know is I should drop out of this know before I incur anymore bills because as of now I am well into dept of an amount over 10Gs. If there is anyone who may be able to give me some further advice I would really appreciate it. Confused but not stupid.

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