While I was attending Kaplan I was informed that I no longer had any financial aid available so I was no longer able to attend. After contacting the University I was informed that here was an error with my financial papers and I would be able to attend the next class. I ended up graduating from the University in December 2009 and I received my Degree along with a copy of my transcripts. After graduating I received a letter from Fed Loan stating they received a refund check from Kaplan so I called the school but I never was able to speak to anyone. About a week or two later I received another letter showing more funds were returned. I finally spoke to someone at Kaplan who informed me that there was an error and they had to return the funds and I now owed them $6, 000. I asked them why I was not informed and how could this has happened? All I was told was well there was an error and I now owe them and if I don't pay it will go to collections. Now I always thought that schools didn't give you your degree or transcripts unless your account was zero but I guess I was wrong.
Kaplan university - I can see i'm not the only one. If you are being called regarding paying your student loan please report them to https://ombudsman.ed.gov/OmbudsmanWebApp/do?action=getRequest. I haven't attended kaplan since 2008 and am in my second year at another school (Not for profit). I started getting calls from kaplan to pay off my student loan. Mind you when your tuition is paid if your student loans go unpaid it's between you, the lender and the dept of education not the school, therefore the school should not be contacting you at all. I called sallie mae to report them. Apparently, if the school meets or over extends their student loan budget then it can hurt them from being able to offer financial aid to other students. Oh well. Maybe if their program was credible students would be able to get jobs using the education they offered and then be able to pay. But, if you have kaplan on your resume you get laughed at. Sallie mae advised me to report the school's conduct to the ombudsman office for fafsa. Fyi-actual colleges have distance learning now...
It has been several years since I decided to enroll at Kaplan online. I signed up for upwards of 2 classes (and boy was the person on the phone pushy! She basically signed me up without me saying okay). But I dropped them promptly and really never gave it any more thought because I shouldn't owe anything for dropping that quickly.
But now - several years later - I'm being contacted about an outstanding $2000+ debt that I owe! And I'm on the phone now (for like 20 minutes) waiting to see if someone will answer the phone so I can look into these ancient records. This is a joke! I never took any classes - I never got a bill - and now apparently I've got debt collectors calling me! I don't know what to do or apparently how to get a hold of Kaplan online. I'm not just giving a debt collector money...I'd like to verify what in creation is going on! Its definitely some kind of scam if they think I owe that kind of whopping bill for..literally...nothing.
My name is Sharon Egleston. I have been a student with Kaplan since 2007. I think I have had problems in...
My name is Sharon Egleston. I have been a student with Kaplan since 2007. I think I have had problems in...
I was a student at Kaplan Unviersity for a very short time. For financial reasons I could not continue my education. I was only a student there for about 6-8 weeks. I was only working part-time and was hoping for PAL grants to help me out but that did not happen. I did not complete to course. I received a bill from Kaplan stating that I owed 2, 500.00 even tho I did not complete the course. I did set up a payment plan to pay them 100.00 a month until this debt to them is payed. I get at least 3 calls a day from them still asking for more cash then I can afford. I only work part-time still and 100.00 a month is all I can afford. They want 209.00 dollars a month but until I get a job working full-time I can't afford that.Even tho I pay 50 dollars every 2 weeks to them, I still get calls everyday. I have talked to so many people at Kaplan until I can't keep up anymore. This is sheer harrassment on their part. I figure unless you have all the cash to pay them, you should not get involved with Kaplan University.
My name is Keylais Cross, and I am a 4.o student at Kaplan University. I am in the middle of my 5th term and I am scheduled to complete my associates degree in Education Paraprofessional In November 2011. However, that seems to be in jeopardy. Last month, I received a call from Student Services stating I had a past due bill. It is in the amount of $1779, the exact amount of my loans from Direct Loans. I inquired when did this occur and they said it was my third term of 2010, so the end of that summer. with no explanation, they demanded the money in full or my current classes would be blocked. I immediately called Financial Aid to investigate. The rep I talked to said it seemed to be a technical error, because there was a note on my account saying to re-instate my loan since for reasons unknown it got canceled, but no one re-instated it. He sent an email to the head of Financial Aid stating what happened and if it could get looked into. I requested that an email be sent to me updating me on the situation.
In the meantime, Student Services started to call every 30 minutes to inform me about my past due amount. Sometimes it was a voice recording, other times it was a live rep. In either case, it was borderline harassment. They are still doing it now, so they have been calling me at that rate for a month. I called Financial Aid back to get any sort of updates and there were none. I finally got an email back after about two weeks, and they concluded the bill was indeed due, but there was no explanation why. I called back again, and after getting transferred several times, I finally talked to Shawntavia Garnett. My husband got involved at this point, he was more irate about this than I was, but with the third party law set into place, he couldn't say a word to her. I asked why it got canceled and at first she said my US citizenship was in question. I was immediately appalled. The Department of Education has me as a citizen, and so does Direct Loans, so it sounded more and more like a technical glitch. I got put on hold again and this time she said it was because they never received "approval" from Direct Loans so the school canceled the request. I called Direct Loans prior to this to see if they knew about it and as far as they were concerned my loans are up to date. They mailed me a copy of my loans from March 23rd of 2010 to May 5th, 2011. The date in question is 9/16/10. According to Kaplan, they never received a thing, therefore there is a balance due. According to Direct loans, that amount was dispersed and my loan status was updated. If I remember the conversation correctly I had with the rep at Direct Loans, the Department of education releases the funds and it goes directly to the school, the school disperses them, and then Direct Loans updates accordingly after they have been dispersed. I am trying to figure out if Kaplan did not receive any funds for my 3rd term, how did Direct Loans manage to update my loan status?
I am currently waiting to see what Financial Aid has to say about my status now that I faxed them evidence that the loans were indeed dispersed. The last rep I talked to, Dana, told me they would have to find where the money could have gone when I called to verify they received my fax. As far as their system shows, nothing got received, and my US status was still in question around that time. Student Services, however, plans to block my current classes in two days because I haven't made any sort of payment. This goes to show the severe lack of communication between the faculties. My husband is threatening to take the university to court because they are obviously screwing us over and hoped we would not look so far into it like we did. I personally do not want it to come to this, but my degree is on the line. I am only months away from finishing, and this happens. If it ends badly, I will be forced to start from scratch, meaning the past year and a half having all A's was for nothing. Despite the outcome, I will immediately leave Kaplan university, transferring all of my credits, if possible, to another college I can physically go to. Online college is more convenient for me, but Kaplan has soured that experience. I will not refer anyone to this university, either. Although the curriculum is great, I do not think it is worth the headache and hell that the Financial Aid department puts students through. Stalking out the students and threatening to put the balance in collections and blocking classes, doesn't help much for the reputation either.
I was a student at Kaplan University. I enrolled in two programs there at the end of 2008. I started off in an Associate's program for a Business degree and since my credits from other schools were accepted I was told it would take me about a year. This was accurate. I also enrolled in a year long medical billing course at the same time with Kaplan and complete both in 2009, with honors. I was shuffled through the returning student office to return the next week for my advanced start bachelor's program. Up to this point my expereince with the school was great, long hold times when I called but overall great. I was scheduled to complete the B.A. in Business Nov 2 2010 because I was getting a scholoarship which was really just a discout for taking three classes at a time instead of two. I got a stipend check over the summer from the student loans that I had taken out and thought no more of it, I usually got a stipend of some sort every term. Then, 2 weeks before I was scheduled to graduate I got a bill for several hundred dollars saying they would hold my degree until it was paid. After hours on the phone with financial aid and student accounts it turned out I was not entitled to the check they sent, they made a mistake and if I did not come up with the money they would hold my transcript and degree. I had planned to attend there for an MBA right after graduation but could not because of this. I was unemployed at the time and it took me finding an MBA program that would accept me with the transcript to follow and take out MORE student loans to pay Kaplan back for their mistake. Now, I paid in January 2011, but it is almost May and I still don't have my diploma! When I called the first time, it was in processing, now when I called this week, no one informed the right department that I had paid the bill four months ago. Very frustrating since I can't FIND A JOB if I can't prove I have a degree.
I have recently inquired a few well known Universities in regards to transferring my credits from Kaplan University over to their school. To my surprise, these credits are not transferable to them. I am thankful that I have only been with Kaplan for two terms before finding out this information. However, it still does not make things right. I have gotten student loans out for this university and if I had finished my education and wanted to further it I would not have been able to do so. Some of the Universities I had called were; Penn State, Rutgers and Notre Dame. Just to name a few. I don't know how the diploma holds up from Kaplan however, I don't intend on finishing my education here long enough to find that out. I would hate to complete all 4 years just to be told that the degree is not accepted. I feel that I was completely mislead.
I have requested official transcripts be sent to my school (Columbia college) in which I sent the request via fax with a credit card number attached. After several weeks, the college has still not received the transcripts. Attempted to call several times and get put on hold and never does an actual person answer. I have waited as long as 45 minutes with no answer. Seriously, what is the issue? Students spend tens of thousands of dollars and can't receive their transcript or talk to an actual person? Please send my transcripts!!!
After finishing up my Associate degree at Kaplan University, I decided to take my education a bit further and try to get my Bachelor in Business at a real college ie, Colorado State University global campus. After attending a few weeks I was ask to get a hold of Kapland and have them transfer my transcipts to CSU so they could give me credit for my degree. Needless to say after paying them for them TWICE, I still have not gotten them, and now am NOT getting credit for a degree I paid $20, 000 !!! You cannot imagine how upset and hurt I am over this! I am starting over because of them. Now for a bacheor degree I will have paid 40, 000 dollars when I should have only paid 15, 000! DO NOT GO TO THIS SCHOOL!!! They will not send your transcipts if you decide to go further in your education!
I have been trying to get a copy of my transcripts from kaplan for weeks now. I have sent 3 letters with no response. I have called them and been put on "auto-hold" for over 30 minutes at least 3 times - never does a real person answer the phone - never! I finally used their "24-hour chat online" and got an email for the registrar's office, but they don't answer emails, either, apparently. I'm trying to get into another online school to further my education, but without the transcript from kaplan, the other school won't enroll me. I cannot believe that they don't have live people answering their phones. I've tried different times of the day and even a different number than the toll-free one.
I don't know whether or not kaplan reads these reports or even cares, but I would not recommend them to anyone trying to go to school online.
Ok, I enrolled at Kaplan university last year, and they had me submit documents, you know the usual stuff...
I attended school at Hamilton College starting fall quarter of 2009 and graduating in April 2000. All my...
The following is what I am going through now for Kaplan University…and Ideas of help…They need to be blown out the water!
You stated that my EFC (expected family contribution) increased in [protected]…but…I was not even working at the time…the year after that I was on unemployment…it’s all in my taxes…I do not understand how you are even getting these numbers. I looked back at the documents and I also have them dated correctly.…I was not the one who submitted them in late back then. My question as well is why did fafsa and you approve that pell grant if there wasn’t an issue then?…Meaning…IT WAS APPROVED…NO ISSUE WAS BROUGHT UP BACK THEN AS WELL! Plus in the documents is still shows approved, with the dates! Why with my taxes this year while I am working am I eligible for pell grants…but back then when I was not working you claim my EFC went up…what are you talking about…they did more than 1 audit through the time I have been here with you. I also had a finance judgment done last year because they raised my EFC and found it a mistake and they yet rewarded me with a pell grant….Look I am sorry I may pay this balance off…but I am still contacting a litigation firm and in the process with dealing with a business lawyer now…I am sure you will get the details here soon enough…I disagree with you…I had never heard of getting approved for a pell grant 3 years ago and then this year it gets taken away from me. I am sorry as well…whatever happens…happens…I am going to fight this. I will pay for a lawyer either way…I still have all my documents and with the proper dates…whatever your people did is your issue to solve…
Please check the attachments for the proper dates…like I said the document was on time and approved!…QUIT WITH THE GAMES! I have 2 of these documents in the attachments… the document 2 was dated on 4/17/09 and the document 1 was dated on 6/11/2009 The document 1 was approved on 6/12/2009… I am not paying until I speak to a litigation firm and I’ll wait to see what they say about the matter. I was approved back then and that is what matters the most!…You do not sell someone a house and 3 years later say “oh I am sorry you are denied credit to live here”.
Hats off to mr. scott kilgore, svp at kaplan university.
Mr. kilgore saw my complaint almost as fast as I posted it. my issues with kaplan were resolved within hours!
I am proud to tell you I am off to my bachelor degree at kaplan and hoping to give mr. kilgore another 4.0 summa graduate!
Thank you to mr. kilgore and julia robinson, the "wind beneath my wings!"
Early in my as degree I won a 1k scholarship "voucher" on account of my gpa, that I was told by my admissions adviser, would drop off my loan at the end of my degree program. I have never seen, read or signed the voucher. I graduated 12/21/10 with my as, 4.0 gpa summa cum laude. Kaplan is now telling me that my voucher has been void because I took off one term due to illness. My 10 week absence was discussed with my academic advise who never mentioned this would invalidate my 1k scholarship voucher. I have appealed this and sent kaplan all the documents they requested, along with a signed physician's note advising them I was under her care at the time of my absence. Kaplan has now agreed to re-instate my voucher, but guess what? Now they cannot find it.
I have been waiting two months to start my bachelor's program. I am now requesting my transcrips so I may attend another school. Kaplan does not practice what they teach! Ethics! Why would you hold up a 4.0 summa student who was willing to give you another 32k for another degree???
Kaplan university is not making refunds in a timely manner to students for excess financial aid. Financial aid representives refuse to give out the number for kaplans business office so students can enquire about why their funds have been delayed. I have worked for kaplan in the past and know with certainity that this number exists. There has been some allegations that kaplan retains the money as long as possible in an effort to gain interest for their organization. I know alot of students have this issue as well. Here are some steps that you can take. Hopefully if more of us are proactive in dealing with this matter then kaplan can be held accountable.
1. Contact the omsbudsmans office for school compliance with the government at http://www.ombudsman.ed.gov
2. File a complaint online to the oig office of inspector general at https://wdcrobcolp01.ed.gov
3. File a bbb (Better business complaint http://www.seflorida.bbb.org
Also, print all correspondence from your student webpage showing your scheduled disbursemnt dates. If possible get doccumentation from your lender showing the actual dates that your loans were sent to kaplan. Document all communications... Who you spoke with. Date you called and what transpired. When you file your complaint with the ombudsmans office they will request this information. Good luck.
My name is connie. I still to this day can't believe the reviews/complaints on kaplan fa dept. That say the same thing. Had I known then what I do now I would have gone else where.
Everytime I ask to talk to the fa dept manager or dean I get hung up on or a excuse given. I have been told by numerous employess kaplans holds funds especially my eel. I had to get it because kaplan burned up all my grant money. Both sallie mae and fafsa have said they can't do this and kaplan knows they will get paid so no need to hold it. But they do. And I have even told them they can't. Also, like this stipend for january came in 1/5... Spoke with a employee the 12 and she like the others told me there are 2 type of accounts-one is handled quicker cause it is hassle free, the other, like mine for example has to be manually done/entered and they have up to 14 days to post it. She didn't deny many wait to post it the 14th. She said she would put a work order in to get it going (My internet was shut off... Printer down etc... And I have no other money thus missing classes). The other schools I went to believed it isn't their money-I have to pay it back... Once they get it it is posted then and sent to me. Last one (October) took 30 days to get to me. Found out that kaplan had it on the scheduled day (Oct 13). Also, kaplan employees have told me it isn't just for school use it help with daycare, etc. Whereas others say don't rely on it it is for school... Well duh... How can u go to classes, pay for a sitter etc when the school sits on the funds. And as for the teachers... Bbbbuuuuuwwwwaaahhhh... I have yet to get any help from the 4 I had already. Thus, I did poorly on assignments. Kaplan especially the fa dept deliberately does what they are doing... It is wrong and unfair and someone should legally intervene. Asking for help or a specific someone... Top line is no one available... Or call u back... Never does. (I can keep going)
Kaplan University a subsidiary of the Washington Post Financial Aid/Business Office out of compliance while commiting fraud and misappropriation of funds
The majority of State Universiies release refunds to their students 2 weeks before classes starts or 2 weeks after school starts. State Universities also disbursement dates on their website validating the dates that refunds will be disbursed to their students. Many private online/community colleges universities are under the assumption that they are not required to follow the state and federal guidelines. I am a graduate student in my 6th term with a 4.0 GPA at Kaplan University. Each term is 10 weeks long; however, Kaplan feels that they do not have to issue stipend checks from Direct Loans until the 8th-10th week of the term. Expense Loans are designed to assist students with living expenses during a designated term. However, at Kaplan loans taken out by students is assisting the university or the Washington Post with their expenses which is fraud and misappropriation of funds.