Jpmorgan Chase / harrassing phone calls and rude reps.
my auto loan is 3 wks late due to hardships that everyone has experienced and now so more than ever with the resession. I started getting calls from Chase a day after the payment was due. I received over 10 calls automated daily since. I never called back right away, then i received a call at work for payment. The person that called me at work said that he worked for the recovery side of chase wanting to know detailed information on why i am late an behind etc. I told him when I would be able to pay, but the inpersonal questions kept coming and rude as ever. He said all I had to do was call him back in the first place and he would had made arragements because he see's I have been a good customer, and when I told him that every time in the past I would call back I would get the continued calls even after making arrangements. He said that I should not judge him due to the past experience with other customer service reps. Things got heated when I told him I would not post date a check, I explained to him it was because most of the time when that is done, the check gets cashed before the date arranged and causes all kinds of problems and extra fees with the bank. He said that is illegal and I should once again not judge. He told me if that was the case he was going to look at my payment history to see if that was the case. He said that I should not be making excuses. I told him he should not argue and talk to the customer like he is. His responce to me was - "you are not a customer when you are late!" wow did he get me upset.. then they wonder why we don't answer or call back... this is exactly why... why do we have to deal with a ego driven a-hole that is probably behind on his own bills and gets a kick out of making good people in bad situations and struggles feel worse.
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