JPMorgan Chase

On November 13, 2016 our dad, Terry Lindquist, died. This was a huge loss to our family. Within the first month after his death, our mom experienced increased confusion and difficulty managing every day activities. Unpaid bills began to accumulate and I offered to help her sort out her finances.

The first thing I found while sorting through their mail was debt, which our mom hadn’t been aware of, including a Chase Bank line of credit and credit cards, which were paid off immediately. Our parents are of a generation that follows division of labor by gender. Our dad had handled the money, and our mom did everything else, so she hadn’t been sure what the status of their finances were, but she knew that they had saved conscientiously for retirement.

When the debt was discovered, I ran a credit check to ensure that nothing else was outstanding, like a lost gas card. We found significant, additional debt, and discovered that our dad had been the victim of an inheritance scam.

Recovered emails showed that he had been told that a long lost relative had left him $62 million dollars, which he needed to pay fees to recover. While looking for a checkbook, I found wads of wire transfer receipts from Chase Bank. A review of our dad’s personal checking account showed suspicious activity dating back to May 2011.

In April 2011, our dad had a total of $361 in non-check transactions out of his checking account. In May of that year, the total was $5, 630 in non-check transactions for the month. For June it was $17, 452. For November it was $164, 677. This continued for five years, until the month of his death. In total, more than $800, 000 was lost through this scam.

Our parents worked in public education, so our dad didn’t have access to large amounts of money. His bank statements after April 2011 reveal transactions in and out of his personal checking account to accommodate the wire transfers, including hundreds of thousands of dollars in checks he wrote to himself from our parents’ retirement savings account, and from their joint savings and checking accounts.

Other funds were obtained through loans, including Chase Bank lines of credit he opened independently of our mother. Without her knowledge or consent, he reactivated a paid off Chase Bank loan against their home for just under $90, 000. This money was wired overseas, and is now our mother’s responsibility.

Money was transferred across the globe, to Nigeria, Malaysia, China, and Ghana. Each wire transfer was made in person, with the help of Chase Bank staff. In fact, our dad kept the business cards of the Chase Bank staff he repeatedly visited, and when my mother and I went to close his account, we were told that the staff were very familiar with our dad, and had seen him several times every week. He had told our mom that he had errands to run every afternoon during the week.

Our dad was a 79 year old from rural Montana, who looked like an 89 year old. He could barely walk and couldn’t open one hand. He wore orthopedic shoes with ankle braces to help him stay upright, and his hearing and thinking were compromised. He met every definition of a vulnerable senior.

He spoke no languages other than English. The names and locations of the places to which the money was wired would have been completely foreign to him. In his coat and pants pockets, we found hand written and printed out instructions he had taken with him to the bank.

In addition to the money lost through the wire transfers were tens of thousands of dollars in Chase Bank fees, including wire transfer fees, late fees, overdraft fees, and accumulated interest.

Our mother is devastated. In addition to the loss of her companion of 60 years and much her retirement savings, she has been aggressively pursued by Chase Bank regarding the line of credit against her only asset – her home. She now lives in constant, financial fear.

I am certain that, if our parents had banked at a credit union, this activity would have been stopped. The transactions associated with this scam were easily identifiable, ridiculously large, regular and continuous for more than five years. Conscientious and ethical staff would have addressed the situation.

Chase Bank not only perpetuated the financial victimization of vulnerable customers, but also profited directly from it.

I went online to check my balance and the system is offline. Not for maintenance, but completely unavailable with no known reason. The automated phone service is also shut down except for reporting lost or stolen debit cards. I called my personal branch, which is open because it's a regular banking day, and the bank rep told me she couldn't access any banking information including balances. She confirmed that even if I walk into the bank, they are unable to perform any transactions due to the entire system being down nationwide! One of the largest banking corporations in the world and the entire system offline on the 1st banking day of the week; a Monday! Are you KIDDING me? Maybe they should spend a little bit of those billions of dollars and employ a reliable system with some system backup...you think? I would expect this from a small company but not a major bank. It's unacceptable. My rent is due and fortunately my landlord and wife are the coolest couple ever and will understand if it takes another day or 2 but that's not the point. What if I absolutely had to have it today? What about people who are in dire need of their cash and need to cash a check from a job? Or have to access cash for a payment that's due immediately? The online system shows yesterday's balance and won't allow transfers, QuickPay, BillPay, or any type of transaction except reporting lost or stolen cards. All I can say is, there's going to be some really p__sed off people calling and walking into individual branches today and to make matters worse? They have NO IDEA when it will be fixed! She told me to just keep calling back. How embarrassing for a major bank like Chase to allow this to happen. This mishap is also costing investors on Wall Street and all across the nation millions of dollars as we speak. I'm sure that somewhere in the fine print Chase isn't liable for the system going down but I certainly wouldn't want to be an employee on the receiving end of today's calls and walk-ins. Not pleasant to say the least!

We have been long time personal and corporate customers of Chase until our corporate account was randomly closed today just before July 4th weekend. No letter received other than a new debit card for the account 15 days before, the usual marketing peddling credit products we don't need, no calls other and no reason given. Account was always in good standing without ANY suspicious activity at all. Full paper trail to all vendors and customers with a high average balance. Maybe they can tell our employees why they don't get a salary until the week after and cover my time and money to re open elsewhere. I hope we IPO one day and we get to block them from buying shares lol. #chasesucks

Hi, my name is Felix C. Garza & I am a Chase bank customer. I have a checking account, savings account, debit card & a Chase Visa credit card. I do most of my banking & pay most of my bills using Chase bank's online banking services. I check my checking account, savings account & my Chase credit card daily on my phone. I receive my checking & savings account daily & monthly statements (paperless statements) on my phone through my email address. I would like my Checking account monthly statements & my Savings account monthly statements mailed to me at:
Felix Garza
15831 Deodor Street
Lowell, Indiana 46356
I have been receiving my Checking account & my Savings account monthly statements (paperless statements) through my email address. I use to receive my monthly & yearly statements through the mail, but then I switched over to Paperless statements a while back. I know there is a Fee for receiving Chase Checking & Chase Savings Account monthly & yearly statements & I'm Ok with that. I will pay the Fee to have my Checking & Savings account monthly & yearly statements sent to me. I would like to start receiving my Chase Checking & my Chase Savings account monthly & yearly statements as soon as you have the time to print them & mail them to me. I would greatly appreciate this. Would you be able to Print my Checking Account # [protected] monthly & yearly statements from 2012, 2013, 2014, 2015, 2016 & 2017? I know there is a Fee for each page & monthly statement & I will pay whatever it costs. I don't need my Savings account monthly or yearly statements at this time. I use to have my Checking & Savings account statements mailed to me a while back & I would pay the monthly & yearly fees out of my Chase Checking account. Thank you for taking the time to read my request. I am proud to be a Chase Bank Customer. Have a good day.

Sincerely,

Felix C. Garza
15831 Deodor Street
Lowell, Indiana 46356
Chase Checking account # [protected]
Chase Pin # 7419

Chase stole my home after giving me a predatory loan. I put down 58, 000 as a down payment. My loan payment was supposed to be $1400 taxes and insurance included, but instead I received a $3000 a month interest only loan. They gave me 2 sets of documents. I complained and tried to get my loan modified but they said I did not qualify! I qualified for them to take my $58, 000! So since I could not afford the monthly payment and they refused to modify my loan, they foreclosed and stole it from me leaving my children and I homeless! They are crooks!

I have been mistreated by Chase personal. First by Mr. Michael Luong at the Castro Valley, CA branch were I opened my business account. Mr. Luong was hard to contact, did not keep his promise to help me, and when finally contacted was rude, arrogant, and disrespectful. I contacted his supervisor through Chase in New York, Mr Jason Quigley. Mr Quigley made promises to take credit inquires that were illegally put on my credit report by Mr Luong but did not do so and now will not return phone calls or emails. I have closed my chase accounts and will elevate my complaints to consumer protection agencies. All they had to do was follow through but they couldn't even do that. Poor, poor, horrible customer service.

I have been trying to transfer the registration of my car to New Jersey from New York for one year. The most recent attempt began in early March 2017 and to this date - June 23 2017 my title has not been sent to NJ DMV. I have called multiple times and asked for supervisors with no success. I was sent a letter that was supposedly sufficient to register my car, but after going to the DMV was told the letter was useless.

I am currently paying for insurance with two different companies because I was told this would be resolved but after months of waiting, my car is not registered and my inspection is expired.

I was so disappointed with the customer service that l've experienced at Chase 102 Robles way, , Vallejo branch. You have a very rude, arrogant, sarcastic and unprofessional personal banker namely Mr. Cornelio Santos, I went there for business not for someone else giving me a lecture and make me feel so small. That guy don't know what is customer service. I don't know how the management tolerate this kind of employee, he should not be working with Chase, he should be terminated. I was there to make business not to be humiliated. I hope the management will do disciplinary action against this person.

For the last few months Chase and I have been in contact regarding my desire to mortgage release. I have faxed numerous documents at your request, my time and money could have been saved if your decision to sell my mortgage to another company had been made months ago. I only wanted this process of mortgage release to take place so I can move on with my life, but now that Chase has decided to sell my mortgage to Bayview Loan Servicing, LLC this process will take even longer. Thanks in advance for all the extra time wasted on faxing and mailing documents as well as the countless phone calls that could have been avoided if this decision were made sooner. I told your representative the truth about my situation, the fact that I'm unable to pay my mortgage, child support, car note, and remaining attorney fees plus live meagorly. I hope you feel comfortable selling a mortgage to another company with full knowledge of your former clients financial demise. I personally think it is intentional fraudulent action, but no judgement from me, I just was unable to pay my mortgage and went a couple of months without informing you ( Chase ) so I have no room to pass judgement. However, I was trying to work with you in regard to a fair mortgage release.

Sincerely,

Derrick Guy

After today, I can guarantee that Chase is the worst bank. I had over 400 dollars in a fraudulent transaction take place on my account. I received a letter today (6-19) and it says they are reviewing the temporary credit because the transactions were correct. It also states on (6-20) the credit will be reversed. I asked to hold off until (6-23) so my check can come in and they said no. These translations were fraudulent and when I asked what research they did they said they don't research these types of claims... hmm if you did NO reseaerch how have you determined the transactions were correct. Customer service rep on phone was horrible ! On the letter it says if I want to request research for claim I can call, well she said I couldn't because it was internal! How would any chase employee feel if they had 400 dollars come out of their account they didn't authorize! So dissapointing and I'm ashamed to say (as of now) they are my primary bank!

Victor Gomez branch manager on fairmont parkway in Pasadena needs to be more informed and listen to the consumer and not be quick to want to close an account of a holder of more than 20 years. He also needs to know all the policies and not assume things. I went to deposit checks one which states pay to the order of myself and on the memo it states petty cash. He states I was not allowed to deposit it. I explain to him that I have been depositing the check for 10 years. He said that the others banks were overlooking it and not abiding by the rules. Afterwards some teller by the name of Samantha Gibson was quick to say close my account. I told him how could he allow that There was another teller being sarcastic and arrogant as well these tellers run his bank. Poor excuse for a manager and bank. I explain to him that a business should exemplify excellent customer service. This bank lacks it.

I have been banking with chase for almost one year and it has been stressfull. My account was overdrawn and I made deposit before their " cut off" time. After the deposit I could see my acct positive and next day I was hit with an overdraft fee. Spoke to one rep and two supervisors and they could not take care of the problem. I will get all my statements for record and close this account.

A few weeks ago I lost my debit card in the area where I live. I'm pretty certain my card fell out of my pocket while I was walking. Someone used my card to withdraw $260.00 and I immediately called Chase when I became aware of this. I was then told I would be reimbursed the $260.00 which I was happy about because I work for my money. Today when I checked the Chase took $260.00 from my account leaving me overdrawn -$117.00. I spoke to customer service and I was told my claim was denied and there is nothing I can do. I have been a Chase customer for 4 years now and I can't believe this is happening. What can I do to get my money back?

Third time trying to get the same paper notarized at the same bank, this time I was met by the manager, Matt vagh I think his name is, anyway, acted helpful but when I find out what I was there for, he cut me off saying that they got 2 notary but that the wait time is 2h30 to 3h even tho I was the next name on the list, when I asked him if i can come back in 2h30, he said that I will have to wait again and cut me off short saying that he busy right now, to even answer my question even tho no one was waiting, besides all that, it's the way he said it, in a very rude way as if i was wasting his time, thank you Matt for giving me a reason to find another bank and I hope u get as far in ur career as u should and hope to never see u again, cuz I hold grudge.

You have two rude and unprofessional customer service attendants in your dover nj office they argue with the customers
and say disrespectful and rude comments at 10:30 am friday morning they need to be retrained and not stand around in the branch doing nothing when theres is a line with only one available teller working and the two attendants standing around doing nothing thats not good customer service and being disrespectful two hispanic woman didnt get their names
btw 10 and 1030 am

Spent over 20 minutes waiting for 1/3 tellers only to RUDELY tell me they won't cash my $2500 check, although I have 16, 000 in my account.
Tried to speak to a manager but of course "he's off today" then asked to speak to who ever is in charge today and they told me he's too busy with other customers.

3061 Camp Wisdom Rd
Grand Prairie, TX
75052
Phone [protected]

We had done swift transfer on 28/05/2017 through Qatar National Bank for an amount 17, 991.06 USD . QNB has confirmed that the transfer has been successfully from their side. But till date the same not been credited to the beneficiary whose details given enclosed swift copy. kindly look into it as matter is urgent. It has been four days since the transfer is done but not received by Beneficiary.

Chase close my account and decide to end my relationship with them. I call in and ask them why they did that and they said they can't give no answer that they can only say we can't disclose that info to you. Wish someone can file a lawsuit against chase to see why they closing people bank accounts for no reason. All I just wish is to have my bank account open again.

To whom it may concern:

I inquired with fiera n. Brein at issaquah, wa branch, chase morgan bank this afternoon as to how charges were added to my slate cc account 10 days after I paid what you represented @ your personal online website as total balance owed? Total amount added thereafter was in excess of $100?

Same day (May 16th) paid off "balance owed" on two other chase cc accounts, amazon prime & freedom card with no such charges added? I will continue to use these cards on a "balance paid per month" basis in pursuit of personal goal to eliminate personal debt? The slate account (8257) was paid and closed.

Inasmuch as amount paid earlier was represented as what was required to satisfy my debt, adding charges after constitutes a misrepresentation by the bank and what any reasonable novice would regard as "hidden charges"? While it may be legal, that doesn't make it straightforward, open or right? If you have any interest in my good opinion and reporting in the future, you will make good on my claim for malfeasance and restore the extorted funds prompt and cordially?

Allan convey

On march 15th 2017 this year I attended a trade show in las vegas nv. While at the trade show, I purchased a battery charger. The merchant told me that the battery charger was 99.00 and I was charged 130.00. When I used the device it nearly fried my phone.,

I tried to contact the merchant through their website and the contact us form does not work and the phone number only rings through to a message line so I could not contact them

I have all of my bank accounts with jp morgan chase and have for a very long time - I have 2 personal accounts and 2 business accounts. I purchased this faulty device on a business charge card.

When I disputed the charge, having no other choice, chase came back to me nearly 2 months after the dispute was filed and told me that the merchant responded to them and will resolve the issue and that they will not reverse the charge.

What?!

This purchase was clear out and out fraud - they overcharged me and then lied to the bank. I have never heard from the merchant and I cant get in touch with them so it is very suspicious that the merchant responded to chase.

Now I am stuck with this fraudulent charge and a device that wont work.

Its wrong!

This company has a history of fraudulent business practices as noted by the litany of complaints.

Chase should indemnify me for fraud!

https://www.bizapedia.com/nv/yota-enterprises-llc.html