The pain and dysfunction of dealing with Chase's fraud depart has been so frustrating with several hours and many phone calls! They are very disconnected from the various ways that the fraud was committed. They left loose ends and cause the fraud attack to go on for an extended amount of time. Did not check all accounts and customer points for what had been hacked. Staff was terrible and ranged from clueless domestic to even worse foreign staff. I finally worked through it with them but I have really lost faith in The Sapphire customer service.