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JCPenney / fraud and cheating

United States
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I purchased a Bulova watch as a birthday gift. I paid $160 dollars for it from JC Penny store. The watchband was too tight so I brought back the watch. Another watchband had to be bought so an additional $20 was added to purchase. I believe the store could have taken the band back and exchanged it. No way, JC Penny was not helpful, totally not with it in Customer Service. I told them to keep the original band and give it to someone else with that size wrist.

Customer service is not existence and clerk all have too much time on their hands.

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JC Penney Company Logo JC Penney Company
Customer Service
Overall Satisfaction Rating

858 Reviews
6501 Legacy Dr
United States - 75024-3612
+1 800 322 1189
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